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Zain Bahrain Honored with Best-Connected Customer Experience Award by IST Networks & Genesys

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RIYADH, Saudi Arabia, Feb. 24, 2025 /PRNewswire/ — Zain Bahrain, a leading telecommunications and technology provider in the region, has been recognized with the Best-Connected Customer Experience Award by IST Networks and Genesys at LEAP 2025. This prestigious award acknowledges Zain Bahrain’s commitment to delivering an exceptional customer experience through seamless, omnichannel engagement and cutting-edge technology.

Zain Bahrain’s commitment to innovation and customer-centricity is evident in its adoption of Genesys Cloud Contact Center, delivering a seamless, omnichannel experience across digital and social platforms. By integrating HiveCFM, Alterian, Brightmetrics, and Konnect Insight, the company has streamlined operations, enhanced customer feedback management, and optimized service delivery.

This dedication to excellence was recognized in the Telecommunications Regulatory Authority (TRA) report, naming Zain Bahrain the best mobile operator in complaint resolution experience, further reinforcing its leadership in customer satisfaction.

Zain Bahrain is dedicated to delivering cutting-edge telecommunications and technological solutions while prioritizing customer satisfaction, anticipating future customer needs and digital excellence. Through continuous innovation, advanced network capabilities, and a strong commitment to sustainability, Zain Bahrain empowers individuals and businesses with seamless connectivity and transformative digital experiences.

By embracing the latest technologies and an omnichannel approach, the company ensures personalized, efficient, and future-ready customer interactions, reinforcing its position as a leader in Bahrain’s telecom and information technology industry.

Abdulla Salmeen, Zain Bahrain Chief Customer Care Officer, commented, “At Zain Bahrain, our unwavering commitment to exceptional customer experience is driven by our customer-centric strategy. This strategy is deeply rooted in listening to the evolving needs of our customers, fostering long-term relationships, and providing quality service.  We are proud to be honored with the Best-Connected Customer Experience Award. As we continue to prioritize our customers through omnichannel engagement and cutting-edge technology, we are committed to enhancing every aspect of the customer journey. Our aim is to continuously improve, offering a future-focused experience that empowers our customers every step of the way.”

Partnering with IST Networks, Zain Bahrain seamlessly integrated cutting-edge CX technologies to enhance efficiency and engagement. The tailored implementation ensured a smooth transition, aligning with strategic goals for maximum impact. By moving to a cloud-based infrastructure, Zain Bahrain improved accessibility, sustainability, and business continuity—reinforcing its commitment to delivering reliable, high-quality customer experiences.

Zaid Shaban, Country Sales Manager at IST Networks, stated “Zain Bahrain consistently drives customer experience excellence by surpassing expectations through innovation. Their customer-centric approach and omnichannel engagement reinforce their commitment to delivering best-in-class experiences that transform the way they connect with customers.

In a rapidly evolving digital landscape, Zain Bahrain remains at the forefront of customer experience excellence, Zain Bahrain’s forward-thinking strategy and adoption of Genesys Cloud have redefined customer engagement, enabling seamless interactions, optimized operations, and enhanced agent performance. By consolidating multiple systems into a unified, omnichannel platform, Zain Bahrain has strengthened its ability to deliver personalized, connected, and efficient customer experiences.

About Zain Bahrain: 

Zain Bahrain, a telecommunications and technology industry innovator focused on enhancing customer experience, was awarded a mobile telecom license on 22 April 2003 and commenced commercial operations on 28 December 2003. The operation promptly placed the Kingdom of Bahrain on the world telecom map through the introduction of many mobile technology innovations that continue to this day with nationwide high-speed 4G LTE and 5G services being offered through the Kingdom’s most advanced mobile network. Zain Bahrain, listed on the Bahrain Bourse (Ticker: ZAINBH), is part of Zain Group, a leading telecommunications operator across the Middle East and Africa, which provides mobile voice and data services to 52 million active customers as of September 30, 2023. With a commercial presence in seven countries, Zain operates in Kuwait, Bahrain, Iraq, Jordan, Saudi Arabia, Sudan, and South Sudan. In Morocco, Zain has a 15.5% stake in ‘INWI,’ through a joint venture. For more information, please email info@bh.zain.com  or visit: www.bh.zain.com

About IST:

IST Networks, the leading Customer Experience (CX) Technology Systems Integrator in the Middle East, is renowned for its array of advanced CX solutions. Our comprehensive portfolio includes Contact Center solutions, Conversational AI, Unified CXM platforms, AI-powered social media management, alongside in-depth analytics and feedback mechanisms. In addition, our integrated CX consultancy services cover CX Maturity Assessment, operating model redesign, platform assessment and design, workforce optimization, business process engineering, and analytics & insights, all aimed at bolstering customer experience strategies. Acknowledged for our innovation and exemplary service, IST Networks has garnered numerous industry awards. Our dedication to leading the CX technology domain is evident in our continuous efforts to offer cutting-edge solutions and consultancy, enhancing customer experiences across the board. Visit: www.istnetworks.com

About Genesys:

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-Powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.

View original content:https://www.prnewswire.co.uk/news-releases/zain-bahrain-honored-with-best-connected-customer-experience-award-by-ist-networks–genesys-302381585.html

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AMTD’s TGE Reports Full Year Results with 27.7% Increase in Revenue, with 25.5% Increase in Total Assets and 9.1% Increase in Net Assets

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PARIS and LONDON and NEW YORK, April 29, 2026 /PRNewswire/ — The Generation Essentials Group (“TGE” or the “Company”) (NYSE: TGE, LSE; TGE), a NYSE and LSE dual-listed company and a subsidiary of AMTD Group Inc., today announced the filing of its annual report on Form 20-F for the fiscal year ended December 31, 2025 with the Securities and Exchange Commission, with summary highlights below:

Total Revenue increased by 27.7% from US$77.0 million to US$98.3 millionTotal non-GAAP Net Income increased by 3.2% from US$44.7 million to US$46.2 million Total Assets amounted to US$1,464.1 million (US$30.2/share)Net asset value amounted to US$839.1 million (US$17.3/share)

The annual report is available on the Company’s investor relations website at  http://thegenerationalessentials.com. The Company will provide a hard copy of its annual report containing the audited consolidated financial statements, free of charge, to its shareholders upon request. Requests should be directed to Investor Relations Office at ir@tge.media.

About The Generation Essentials Group

The Generation Essentials Group (NYSE: TGE; LSE: TGE), jointly established by AMTD Group, AMTD IDEA Group (NYSE: AMTD; SGX: HKB) and AMTD Digital Inc. (NYSE: HKD), is headquartered in France and focuses on global strategies and developments in multi-media, entertainment, and cultural affairs worldwide as well as hospitality and VIP services. TGE comprises L’Officiel, The Art Newspaper, movie and entertainment projects. Collectively, TGE is a diversified portfolio of media and entertainment businesses, and a global portfolio of premium properties. Also, TGE is a special purpose acquisition company (SPAC) sponsor manager, with its first SPAC successfully raised and priced on December 18, 2025.

For The Generation Essentials Group:
IR Office
The Generation Essentials Group
EMAIL: ir@tge.media

View original content:https://www.prnewswire.com/news-releases/amtds-tge-reports-full-year-results-with-27-7-increase-in-revenue-with-25-5-increase-in-total-assets-and-9-1-increase-in-net-assets-302757926.html

SOURCE The Generation Essentials Group

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Potatoes USA Awarded Patent for AI-Driven Social Media Monitoring and Responding

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DENVER, April 29, 2026 /PRNewswire/ — Potatoes USA, the national promotion board for U.S. potato growers and importers, has been awarded a patent (US 12,591,622 B2) for a method for monitoring and responding to social media content.

The innovative technology automates social media management, featuring AI-driven monitoring, content identification, and natural language response generation on a knowledge basis. The system may include a human-in-the-loop interface that allows for the review, editing, and approval of generated content prior to publication.

Potatoes USA uses the technology to monitor for misinformation about potato nutrition so they can respond with the correct information, educating consumers on the nutritional benefits of potatoes. Additionally, the organization uses the technology to participate in positive conversations about potatoes, joining in the vast amount of potato love on social media.

“For any company or brand trying to share information and raise awareness, it’s vital to be part of relevant conversations happening on social media. This technology allows us to participate in and, more importantly, help shape those conversations,” said Blair Richardson, CEO of Potatoes USA. “A huge number of people talk about potatoes on social media every day. The vast majority of what we see is very positive, but we also find negative and incorrect posts and comments about potatoes. Even though it’s a smaller percentage of what’s being said, it’s a key piece of our communications strategy to correct the misinformation that’s out there, debunk longstanding myths about potatoes, and educate the public on the true nutritional benefits of potatoes.”

The patented technology allows Potatoes USA to establish itself as a go-to resource on social media for potato nutrition facts, recipe inspiration, and general potato love.

About Potatoes USA
As representatives of U.S. potato growers and importers, Potatoes USA’s mission is to strengthen the demand for potatoes through marketing and research. By launching impactful marketing campaigns; coordinating regional, national, and international market and production research; and establishing new trade markets, Potatoes USA promotes the benefits of potatoes to audiences across the globe, including consumers, foodservice operators, retailers, and health professionals. For more information on America’s Favorite Vegetable, please visit PotatoGoodness.com and PotatoesUSA.com.

Media Contact
Erin Bracken
media@hillenby.com

View original content to download multimedia:https://www.prnewswire.com/news-releases/potatoes-usa-awarded-patent-for-ai-driven-social-media-monitoring-and-responding-302757930.html

SOURCE Potatoes USA

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TERAGO to Hold Investor Conference Call to Discuss First Quarter 2026 Financial Results

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TORONTO, April 29, 2026 /CNW/ – TERAGO Inc. (“TERAGO” or the “Company”) (TSX: TGO) www.terago.ca, Canada’s 91% mmWave spectrum holder and a leading provider of Managed Fixed Wireless Internet, 5G Private Wireless Networks and SD-WAN secure solutions today announced that it will be hosting a conference call on Wednesday, May 13, 2026, at 10:00 a.m. ET to discuss its financial results for the first quarter of 2026. The complete financial results are expected to be released after market close on Tuesday, May 12, 2026.

The Company’s results along with a presentation in connection with the conference call will be made available on the Company’s website at https://terago.ca/company/investor-relations/.

To access the conference call, please dial 888-506-0062 or 973-528-0011 and use conference ID 135943 if applicable. Please call the conference telephone number 15 minutes prior to the start time so that you are in the queue for an operator to assist in registering and patching you through.

A replay of the conference call will be available through Wednesday, May 27, 2026 and can be accessed by dialing 877-481-4010 or 919-882-2331 and using passcode 53968.

About TERAGO
TERAGO provides managed network and security services to businesses across Canada ensuring highly secure, reliable and redundant connectivity including private 5G wireless networks, fixed wireless access, fiber and cable wireline network connectivity. As Canada’s biggest mmWave spectrum holders, the Company possesses exclusive spectrum licenses in the 24 GHz and 38 GHz spectrum bands, which it utilizes to provide secure, dedicated SLA guaranteed enterprise grade performance that is technology diverse from buried cables ensuring high availability connectivity services. TERAGO serves Canadian and Global businesses operating in major markets across Canada, including Toronto, Montreal, Calgary, Edmonton, Vancouver, Ottawa and Winnipeg, and has been providing wireless services since 1999. For more information about TERAGO and its suite of wireless internet and SDWAN solutions, please visit www.terago.ca.

SOURCE TeraGo Inc.

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