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Zendesk to Acquire Local Measure, Expanding AI-Powered Voice

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Proposed Acquisition Strengthens Enterprise CX Capabilities and Deepens Collaboration with Amazon Web Services (AWS)

SAN FRANCISCO, Feb. 24, 2025 /PRNewswire/ — Zendesk, a global leader in AI-powered service, today announced that it has signed a definitive agreement to acquire Local Measure, a leading provider of CCaaS and advanced voice solutions and a long-time AWS partner. This acquisition accelerates Zendesk’s expansion into larger, more complex service environments, enhances its AI voice capabilities, and strengthens its integration with Amazon Connect, AWS’s enterprise-ready, AI-powered, cloud contact center solution that helps companies deliver superior customer service at a lower cost.

“Voice is one of the most personal and powerful ways businesses connect with their customers and employees, and managing it at scale requires a solution that is both intelligent and adaptable,” said Tom Eggemeier, CEO of Zendesk. “By acquiring Local Measure, we are fast-tracking our ability to deliver a fully integrated, AI-powered voice solution that combines the strength of Zendesk’s platform with the flexibility, security, and scalability of Amazon Connect. This move positions Zendesk to lead in the next generation of AI-powered service.”

Local Measure’s technology is built for high-volume, complex service environments. It enables businesses to implement sophisticated call routing, leverage AI-powered automation, unify inbound service and outbound sales and marketing efforts, and provide real-time insights that improve service quality.

“We’ve worked closely with Zendesk as a strategic partner, and this next step means faster deployment, lower complexity, and cloud-native innovation making Zendesk a fresh alternative to legacy Contact Center providers,” said Jonathan Barouch, CEO of Local Measure. “Together, we can bring customers the best of both worlds – Zendesk’s industry-leading AI-driven service solutions and Local Measure’s deep expertise in voice technology and contact centers.”

This acquisition also strengthens Zendesk’s collaboration with AWS, reinforcing its position as a key provider of AI-driven service solutions. Local Measure’s deep expertise in voice and CCaaS combined with its seamless integration with the AI capabilities of Amazon Connect, will enable Zendesk to deliver more advanced automation, smarter agent assist tools, and greater flexibility and scalability for companies managing large-scale service operations.

“At AWS, we are focused on helping customers solve complex challenges at scale, and Amazon Connect is a critical part of that because it brings enterprise-ready capabilities that are global and AI native,” said Colleen Aubrey, senior vice president of AWS. “We are excited to work with Zendesk and Local Measure to unlock new opportunities for organizations to benefit from Amazon Connect helping them improve customer experience and operate faster, smarter, and more efficiently.”

The proposed acquisition is to be implemented via a scheme of arrangement under Australian law and its closing is subject to the satisfaction of customary conditions precedent in transactions of this type, including Local Measure’s shareholder approval and necessary regulatory and Australian Court approvals. The transaction is currently expected to close in May 2025.

About Zendesk
Zendesk powers exceptional service for every person on the planet. As the leader in AI-powered service, we help businesses deliver faster, smarter, and more personal customer and employee experiences. Our platform is purpose-built for service – combining AI agents, automation, and human insight to make every interaction seamless. We design our technology to enhance service, making it more intuitive, responsive, and effective. Easy to use, easy to scale, and designed for immediate impact, Zendesk helps companies strengthen relationships, improve efficiency, and grow. Learn more at www.zendesk.com.

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SOURCE Zendesk, Inc.

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In HelloNation, Personal Injury Attorney Brad Altman of Wichita Falls Explains Why Timing Matters and What Attorneys Can Do

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WICHITA FALLS, Texas, April 27, 2026 /PRNewswire/ — Why is timing critical after an injury? An article in HelloNation highlights how quickly evidence can fade, weaken a claim, and impact the outcome of a case. Brad Altman, owner of Altman Legal Group, underscores that immediate action is essential because skid marks fade, property gets repaired, and security footage may be erased, while witnesses’ memories become less reliable over time.

The article explains that insurance companies often move quickly to gather evidence and protect their interests. Without early steps on the injured party’s side, important details may be lost. Attorneys step in to preserve evidence by securing accident reports, medical records, photographs, video footage, and witness statements while they remain accessible. This early action builds a stronger case from the beginning.

Altman also points out that an attorney’s role extends far beyond filing paperwork. They analyze facts, identify gaps, and create a clear timeline that supports the client’s account. They also manage communication with insurance adjusters, ensuring that no statements are misinterpreted or used to reduce compensation. Acting early allows attorneys to control the narrative and prevent evidence from slipping away.

The difference between a strong and weak claim often comes down to timing. By involving an attorney early, injured individuals gain the benefit of preserved evidence and strategic preparation that supports their rights.

Why Timing Matters & What Attorneys Can Do features insights from Brad Altman, Personal Injury Attorney of Wichita Falls, Texas, in HelloNation.

About HelloNation
HelloNation is a premier media platform that connects readers with trusted professionals and businesses across various industries. Through its innovative “edvertising” approach that blends educational content and storytelling, HelloNation delivers expert-driven articles that inform, inspire, and empower. Covering topics from home improvement and health to business strategy and lifestyle, HelloNation highlights leaders making a meaningful impact in their communities.

View original content to download multimedia:https://www.prnewswire.com/news-releases/in-hellonation-personal-injury-attorney-brad-altman-of-wichita-falls-explains-why-timing-matters-and-what-attorneys-can-do-302754463.html

SOURCE HelloNation

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Nakheel awards contracts worth over AED 3.5 billion to build 544 villas on Palm Jebel Ali

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DUBAI, United Arab Emirates, April 27, 2026 /CNW/ — Nakheel, a member of Dubai Holding Real Estate, has awarded contracts worth over AED 3.5 billion to Ginco General Contracting L.L.C and United Engineering Construction (UNEC) for the construction of 544 villas on Palm Jebel Ali, marking a major milestone in the delivery of one of Dubai‘s most significant waterfront developments.

Under the awarded contracts, Ginco will construct 354 villas across Fronds A to D, while UNEC will deliver 190 villas across Fronds E and F. Construction is scheduled to commence this quarter, with completion targeted for Q4 2028.

Khalid Al Malik, Chief Executive Officer of Dubai Holding Real Estate, said: “The awarding of these contracts signals tangible progress in the delivery of Palm Jebel Ali, with construction now progressing across multiple fronds. As momentum continues to build, Palm Jebel Ali represents one of the most significant expansions of Dubai‘s urban coastline in a generation and will play a key role in supporting the emirate’s long-term growth, further strengthening its global appeal as a great place to live, invest and visit.”

Spanning seven islands across 13.4 kilometres, with 16 fronds and more than 90 kilometres of beachfront, Palm Jebel Ali is being developed as a world-class waterfront destination and a major contributor to Dubai‘s future urban expansion.

The latest contract awards represent continued progress against the Palm Jebel Ali masterplan and support the objectives of the Dubai 2040 Urban Master Plan and Dubai Economic Agenda D33, reinforcing the emirate’s long-term vision for sustainable, high-quality communities.

The awards follow the unveiling of Palm Jebel Ali’s Beach and Coral Collection villas, developed in collaboration with leading international architects. The destination will also include Palm Central Private Residences, offering a connected expression of island living that brings together architecture, community and resort-style comfort.

Further enhancing the island’s community infrastructure, Palm Jebel Ali will feature a 9,000 sqm retail centre and a Friday Mosque designed by Skidmore, Owings & Merrill. Designed to accommodate up to 1,000 worshippers, the mosque will serve residents and visitors across the destination.

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Photo – https://mma.prnewswire.com/media/2966588/Palm_Jebel_Ali_Aerial_Render.jpg
Photo – https://mma.prnewswire.com/media/2966589/Palm_Jebel_Ali_Bluejay_Villa.jpg

 

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SOURCE Dubai Holding Real Estate

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STULZ USA and President, Brian Hatmaker, Nominated for Maryland Tech Council ICON Awards

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FREDERICK, Md., April 27, 2026 /PRNewswire/ — STULZ USA, a leading provider of precision cooling and air handling solutions for mission-critical applications, is proud to announce that both the company and its President have been nominated for the Maryland Tech Council (MTC) ICON Awards.

STULZ USA has been nominated for Tech Company of the Year, while President Brian Hatmaker has been recognized as a nominee for CEO of the Year. The Maryland Tech Council seeks to celebrate outstanding leadership, innovation, and impact across Maryland’s technology and life sciences communities.

STULZ USA plays a critical role in supporting the infrastructure that powers today’s digital economy. The company designs and domestically manufactures advanced climate control solutions that enable the reliable operation of data centers and other tech environments.

With its U.S. headquarters and manufacturing operations based in Frederick, Maryland, STULZ USA employs nearly 500 people and has been a longstanding contributor to the region’s manufacturing sector and economic development. The company’s solutions support IT closets, data centers, healthcare, telecommunications, and industrial applications.

“These nominations reflect the strength of our team, the trust of our customers, and our commitment to supporting the critical digital infrastructure that keeps businesses and communities connected,” said Brian Hatmaker, President of STULZ USA. “We are honored to be recognized by the Maryland Tech Council alongside so many innovative organizations and leaders.”

The Maryland Tech Council recently launched the Data Center Alliance of Maryland, an initiative focused on advancing public understanding of the data center industry’s economic contributions, workforce opportunities, and role in supporting digital infrastructure. As demand for data continues to grow, STULZ USA remains committed to delivering reliable, efficient, and scalable cooling solutions that help enable this evolving landscape.

The ICON Awards ceremony will take place on May 21, bringing together leaders and organizations from across the region to celebrate excellence and innovation.

About STULZ USA

STULZ USA is a globally recognized leader in precision cooling solutions, specializing in innovative and energy-efficient systems for mission-critical environments, including data centers, telecom facilities, and industrial applications. With a legacy spanning more than 75 years, STULZ combines deep engineering expertise with advanced manufacturing processes to deliver unmatched quality, reliability, and performance.

View original content to download multimedia:https://www.prnewswire.com/news-releases/stulz-usa-and-president-brian-hatmaker-nominated-for-maryland-tech-council-icon-awards-302754468.html

SOURCE STULZ Air Technology Systems, Inc.

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