Connect with us

Technology

Parts Town Launches AI-Driven Proactive Chat to Power Conversational Commerce

Published

on

Revolutionizing customer experience: new live chat feature makes finding and ordering parts faster and easier than ever with industry-leading response times

ADDISON, Ill.  , March 4, 2025 /PRNewswire-PRWeb/ — Parts Town, the technology innovator and market-leading distributor of original equipment manufacturer (OEM) foodservice parts, HVAC parts, and residential appliance parts, today announced the launch of an industry-first proactive live chat feature.

Designed to elevate the customer experience through conversational commerce, this innovative tool leverages data to deliver deeper, more meaningful connections with customers in real time. Parts Town’s new proactive chat streamlines the process of finding and buying parts while giving customers greater control over how they shop.

With initial response times 40% faster than the industry average, the new feature leverages advanced artificial intelligence (AI) to deliver real-time support, simplify the purchasing process, and provide personalized assistance. With the introduction of proactive chat, Parts Town can now connect with customers at select moments in the customer journey – just like an in-store associate stepping in when help is needed. A virtual agent engages customers exactly when they need assistance, guiding them to the right parts or answering questions instantly for a seamless shopping experience.

The AI-powered proactive chat supports 27 languages and is integrated into Parts Town’s website and mobile app, providing customers with an efficient way to find and buy parts, track orders, or connect directly with Parts Experts. By intelligently understanding queries and delivering instant, accurate responses, this feature significantly reduces search time and effort – a crucial advantage given that 50% of current chats involve customers working to identify the correct parts.

This launch marks a major milestone in Parts Town’s commitment to harnessing technology to enhance customer experience and operational efficiency.

“We are thrilled to introduce our AI-driven chat, a game-changer in how we support our customers,” said Paul Hancox, The Online Outlaw (aka Senior Vice President of Ecommerce). “This tool not only increases the speed and accuracy of our service but also delivers a more personalized and engaging experience. At Parts Town, innovation is at the heart of what we do, and we are constantly seeking new ways to make our customers’ lives easier.”

Since launching proactive live chat and 24/7 virtual assistants, chat engagement has doubled, with 36% of interactions leading to a sale – demonstrating the significant impact of this advanced technology. Future enhancements will introduce AI-driven personalized recommendations for cross-selling opportunities, convenient access to technical support, and exclusive, real-time chat-only promotions.

Looking ahead, Parts Town plans to expand its network of virtual assistants to handle an even broader range of customer needs, allowing human chat agents to focus on more complex inquiries. As the AI engine continues to evolve, it will be trained to solve increasingly sophisticated issues, enabling customers to get fast, accurate answers and complete repairs even faster.

The AI-driven chat is a key component of Parts Town’s broader digital strategy, which leverages data analytics, machine learning, and other advanced technologies to stay ahead of industry trends and meet the evolving needs of customers. By integrating these innovations, Parts Town is redefining customer experience in foodservice, HVAC, and residential equipment parts industries, setting a new benchmark for speed, efficiency, and convenience.

About Parts Town

Parts Town is the leading, technology innovation-driven distributor of genuine OEM (original equipment manufacturer) foodservice, residential appliance and HVAC equipment repair parts. When there’s a hiccup with any piece of equipment, Parts Town is ready to jump in and help with the most in-stock parts on the planet, innovative technology, and an unmatched customer experience. Customized solutions benefit equipment service technicians of all kinds, as well as chain and independent restaurants, schools, health care facilities and hospitality providers.

By partnering with the top manufacturers of foodservice, residential appliance and HVAC replacement parts, Parts Town improves the supply chain, increases sales of genuine OEM parts and keeps every customer’s business running like clockwork. Parts Town also partners with equipment and supplies dealers of all sizes to offer a one-stop-shop through its Parts Town marketplace.

For more information, visit https://www.partstown.com/.

Media Contact

Adam Gasper, Parts Town Unlimited, 1 9899284462, partstown@finnpartners.com, https://www.partstown.com/

View original content:https://www.prweb.com/releases/parts-town-launches-ai-driven-proactive-chat-to-power-conversational-commerce-302391440.html

SOURCE Parts Town Unlimited

Continue Reading
Click to comment

Leave a Reply

Your email address will not be published. Required fields are marked *

Technology

Registration for the 2026 National Summit in San Diego, CA is Officially Open!

Published

on

By

Leading independent technology distributor Sandler Partners opens registration for their 3-day National Summit, an event dedicated to helping empower Partners to grow their business.

REDONDO BEACH, Calif., April 22, 2026 /PRNewswire/ — Sandler Partners announces that registration is now open for the 2026 Sandler Partners National Summit, taking place October 26–29 at the Hilton San Diego Bayfront in San Diego, CA.

The National Summit is the largest event of the year for the Sandler Partners community—bringing together 600+ Partners, Sandler leadership, and 75+ Providers for three days of insight, collaboration, and opportunity. The event is designed to equip attendees with the knowledge, connections, and strategies needed to navigate a rapidly evolving technology landscape and drive business growth.

Partners, potential Partners, and sponsoring technology Providers can register today by clicking HERE.

“I had the opportunity to connect with the Sandler team, delve into the latest technologies and Partner programs, and build relationships that will help expand the services we deliver to our clients,” states a West Coast Partner and 2025 attendee. “I’m coming back inspired and ready to put some of these new partnerships and ideas into action.”

Shaped by Partner feedback, the Summit focuses on what matters most—delivering practical insights, relevant education, and meaningful connections. Attendees will engage in Growth, Sales, and Technology sessions, explore emerging solutions, and collaborate with peers to exchange ideas, discover new approaches, and strengthen relationships across the community.

TECHNOLOGY PROVIDERS, PLEASE NOTE: Only sponsoring Providers are allowed to attend this event. Those interested in participating as a sponsor can learn more by contacting Tina S. Dyksterhouse, Vice President of Marketing at Tina@SandlerPartners.com.

About Sandler Partners and Their Community Approach
Sandler Partners helps empower their network of leading independent Sales Partners to bring organizations around the world a comprehensive range of technology solutions, including Cybersecurity, Artificial Intelligence (AI), Connectivity, Cloud, Colocation, Mobility, Internet of Things, and Continuity. Their community focus helps support Partners to identify solutions swiftly and unbiasedly from a diverse Provider portfolio of 250+ suppliers. Partner sales agents, VARs, and MSPs gain access to a robust support network, Sales Engineering expertise, marketing resources, and powerful sales tools like SCOUTSolutions FinderScout for Solutions, and the Marketing Center within the Sandler Portal. This helps give their Partners what they need to do what they do best – deliver quality, value, performance, features, unparalleled expertise, and service to their clients. Members of the Sandler Partner community can rely on the industry’s strongest negotiated agreements and a team dedicated to ensuring all their commissions are found, tracked, and paid.

View original content to download multimedia:https://www.prnewswire.com/news-releases/registration-for-the-2026-national-summit-in-san-diego-ca-is-officially-open-302749840.html

SOURCE Sandler Partners

Continue Reading

Technology

HashKey Group Announces Strategic Partnership with ANAP Holdings to Expand Bitcoin Treasury and Institutional Asset Management in Japan

Published

on

By

TOKYO, April 23, 2026 /PRNewswire/ — HashKey Group, a subsidiary of HashKey Holdings Limited(3887.HK), today announced that it has reached an agreement in principle to establish a strategic partnership with ANAP Holdings Inc. (TSE: 3189), a Tokyo-listed company and one of Japan’s leading publicly listed Bitcoin treasury companies. The parties expect to formally execute agreements by the end of April 2026.

HashKey Japan’s Lending Service is an institutional-grade wealth management offering in Japan, built on HashKey Capital’s asset management and fund platform. Under the partnership, HashKey Japan will collaborate with ANAP to provide institutional-grade Bitcoin lending services, enabling ANAP to manage and optimize a portion of its Bitcoin treasury holdings through a structured lending framework.

As of April 15 2026, ANAP currently holds approximately 1,417 BTC, which makes it one of the top three Bitcoin-holding listed companies in Japan. As part of its evolving strategy to become a Bitcoin ecosystem company, ANAP is actively exploring opportunities not only to hold but also to utilize and generate yield from its digital asset reserves. This collaboration marks an important step in HashKey Group’s broader strategy to expand its digital asset financial services ecosystem in Japan, with HashKey Japan serving as the local operational base. The partnership will focus on Bitcoin lending with the potential to expand into broader digital asset management, treasury optimization, and on-chain financial services.

By leveraging HashKey’s institutional infrastructure and risk management capabilities, the collaboration aims to support ANAP in advancing its store, use, earn, and spread Bitcoin strategy. This partnership reflects HashKey Group’s continued commitment to the Japanese market. By anchoring operations through its Japan entity, the Group is progressively building a localized foundation to deliver trading, asset management, and tokenization solutions in compliance with Japan’s regulatory framework.

The collaboration with ANAP represents a key milestone in bringing this strategy to life, demonstrating how institutional digital asset services can support listed companies in managing and monetizing Bitcoin treasury assets. Both parties are working closely to complete the review process and ensure full compliance prior to public announcement and service commencement. Beyond the initial Bitcoin lending collaboration, HashKey Group and ANAP expect to explore deeper cooperation in digital asset management and broader Bitcoin ecosystem initiatives, supporting innovation and institutional adoption of digital assets in Japan.

About HashKey Group

HashKey Group is a leading end-to-end digital asset financial services group in Asia. HashKey provides a complete ecosystem across the entire digital asset value chain, including regulated exchanges, OTC trading, and institutional-grade custody services.

About HashKey Japan

HashKey Japan is a registered crypto asset exchange service provider with the Financial Services Agency in Japan under its Payment Services Act. Established in 2018, HashKey Japan provides primarily crypto asset trading and lending services.

As the group’s strategic presence in Japan, HashKey Japan is committed to collaborating with local partners to expand and grow together, leveraging Japan’s progressive regulatory environment to drive digital asset adoption across the financial ecosystem.

About ANAP Holdings Inc.

ANAP Holdings is a Tokyo-listed company transitioning from a traditional retail business into a Bitcoin ecosystem player with a strategic emphasis on digital asset accumulation, utilization, and innovation.

View original content:https://www.prnewswire.com/apac/news-releases/hashkey-group-announces-strategic-partnership-with-anap-holdings-to-expand-bitcoin-treasury-and-institutional-asset-management-in-japan-302750277.html

SOURCE HashKey Group

Continue Reading

Technology

MetaOptics achieves a progressive milestone in securing design/evaluation orders for its metalenses and modules from world-class customers

Published

on

By

SINGAPORE, April 22, 2026 /PRNewswire/ — MetaOptics Ltd (Catalist: 9MT) (“MetaOptics” or the “Company”, and together with its subsidiaries, the “Group”) is pleased to announced that it has achieved a progressive milestone in securing design/evaluation orders of its metalenses and modules from world-class customers.

As announced in the Company’s annual report for the financial year ended 31 December 2025, the Company noted that customers are moving beyond initial interest in metalens technology into active evaluation, development, and engagement. The keen and ongoing engagement by the Group with identified customers, including technical discussions and non-binding memorandums of understanding, have led the Group to achieve the following progressive milestones with world-class customers across the consumer electronics, semiconductor design and manufacturing, and engineering and technology sectors:

Following a rigorous testing and evaluation process, the Group has recently been qualified as a direct supplier to a major consumer electronics company based in South Korea. The Group is pleased to update that it had recently completed the metalens design optimisation phase, and the customer is actively reviewing the system parameters and specifications. The Group’s engineers are in close cooperation with the customer for the next steps, which include the Group’s participation in the product launch cycle.

The Group has recently submitted a prototyping and production proposal to a leading European engineering and technology company, to support metalens-powered next generation particle sensing solutions. The Group’s customised metalens for the aforementioned solutions, have a diameter of less than 1mm, and is intended to be manufactured using the Group’s 12-inch DUV immersion photolithography process, leveraging semiconductor fabrication capabilities.

Following technical discussions with a European semiconductor foundry and manufacturing company, the Group has presented design features and capabilities of its automatic metalens tester, particularly its sorting and characterisation functionalities, in view of a potential deployment of the Group’s automatic metalens tester at the customer’s foundry. The Group is highly excited for this opportunity to assist with the establishment of end-to-end metalens manufacturing capabilities in Europe, and to support the region’s advanced semiconductor ecosystems through its vertically integrated Metalens Equipment business segment, which focuses on the development and commercialisation of advanced production systems, including the direct laser writer, automatic metalens tester, and automatic metalens module assembler.

Our Group has recently sold a sample of our monochrome wide angle IoT infrared metalens camera development kit to a major vehicle intelligence sensing company based in South Korea. The Group is working closely with the customer to further facilitate the ongoing evaluation process.

As announced in March 2026, the Group’s Taiwanese microfab platform is making good progress in customer prospecting. Following the successful deployment of the direct laser writer and automatic metalens tester, an established co-packaged optics supplier to a major foundry has approached the platform for metalens samples. The Group is working closely with its Taiwanese microfab partner to support the supply of such metalenses samples. In parallel, the Group is also exploring the deployment and setup of its direct laser writer and automatic metalens tester to a separate microfab platform in an established hub in Asia, by end-2026, to further support the region’s semiconductor supply chain and to meet growing customer demand.

“Following the strong support received from shareholders at our recently held annual general meeting and extraordinary meeting held on 10 April 2026, in relation to inter alia, the proposed Nasdaq dual listing, and the sustained traction from customers, we are ready and committed to execute our growth plans, further accelerate commercialisation of our metalenses, expand our international networks, and strengthen our foothold in high-growth sectors” said Mr Thng Chong Kim, Executive Chairman.

By Order of the Board

Thng Chong Kim
Executive Chairman
22 April 2026

About MetaOptics Ltd
MetaOptics Ltd (Catalist: 9MT) is a leading-edge semiconductor optics company pioneering glass based metalens solutions enhanced by AI-driven image processing. Using advanced optical design and a scalable 12-inch DUV lithography process, it powers next-generation applications in CPO, mobile, AR VR, automotive and other emerging markets. Headquartered in Singapore, MetaOptics aims to deliver high-performance optics with the reliability and scalability demanded by today’s most innovative technology brands. Find out more at www.metaoptics.sg.

View original content:https://www.prnewswire.com/news-releases/metaoptics-achieves-a-progressive-milestone-in-securing-designevaluation-orders-for-its-metalenses-and-modules-from-world-class-customers-302751123.html

SOURCE METAOPTICS LTD

Continue Reading

Trending