Technology

Clear Harbor Launches Specialized Brand-Centric Outsourcing for Healthcare

Published

2 years ago

March 14, 2025

New BPO Solution Delivers White-Glove, Effortless Patient Experiences for Clinics, Hospitals, and Health Systems to Reduce Costs While Enhancing Brand Reputation

ALPHARETTA, Ga. , March 14, 2025 /PRNewswire-PRWeb/ — Clear Harbor, a leader in brand-centric outsourcing, today announced the launch of its new Healthcare Outsourcing Solution, designed to deliver high-touch, empathetic patient experiences for clinics, hospitals, and health systems. By merging advanced agent development techniques with a deep understanding of healthcare industry requirements, Clear Harbor’s latest offering provides a white-glove approach that not only protects but also enhances a healthcare organization’s reputation and patient satisfaction.

Elevate patient satisfaction through white-glove service that reduces patient effort, fostering trust and positive word-of-mouth.

“Our specialized healthcare-focused solution is rooted in the principle that every patient interaction is a vital extension of the provider’s brand,” said Grey Wood, Chief Executive Officer of Clear Harbor. “We’ve taken our proven model for brand-centric outsourcing and tailored it to address the unique sensitivities of the healthcare sector. This ensures that patients receive the empathy, clarity, and guidance they need—while providers maintain the highest standards of trust and loyalty.”

Addressing Critical Patient Experience Needs

The healthcare industry has faced growing challenges, including higher patient expectations, the rapid adoption of telehealth, and the demand for more personalized interactions. Clear Harbor’s Healthcare Outsourcing Solution addresses these issues by offering:

Brand-Centric Engagement: Every patient communication—whether a phone call or chat—reflects the healthcare organization’s values and commitment to white-glove, effortless patient interaction. Agents are trained to uphold the brand’s tone, empathy standards, and messaging consistency.Nearshore Excellence: By strategically locating contact centers in nearshore regions with native English-speaking professionals, Clear Harbor offers culturally aligned, high-quality patient interactions that minimize communication barriers and deliver cost advantages.Specialized Agent Development: Clear Harbor’s training program, grounded in adult learning science and healthcare compliance, ensures that agents can handle sensitive patient inquiries. The program emphasizes C.L.E.A.R. (Care, Listen, Empathize, Act, Reflect) values, adapted to the healthcare context to deliver compassionate, accurate, and efficient support.Compliance & Security: The solution adheres to healthcare regulations and data security standards, including HIPAA. Robust protocols are in place to safeguard patient information and maintain strict confidentiality throughout every touchpoint.

A Proven Approach for Clinics, Hospitals, and Health Systems

Clear Harbor’s history of partnering with healthcare organizations has shaped the new solution’s core components. From scheduling appointments for community clinics to handling complex inquiries for large hospital networks, Clear Harbor has consistently demonstrated its capacity to:

Elevate Patient Satisfaction: Through white-glove service that reduces patient effort, fostering trust and positive word-of-mouth.Reduce Operational Costs: By optimizing staffing, training, and workflows, resulting in a lower total cost without compromising on quality.Strengthen Brand Reputation: By acting as an extension of the provider’s brand, ensuring consistent messaging and empathetic care at every patient interaction.

Why Brand-Centric Outsourcing Matters in Healthcare

Patient loyalty and healthcare brand reputation are closely tied to the quality of each interaction, especially when patients are navigating sensitive health issues. Traditional BPO models may fail to meet the emotional and informational needs unique to patient care. Clear Harbor’s brand-centric approach is different: it’s specifically engineered to protect and strengthen a healthcare provider’s brand, combining human empathy with precise, compliant service.

“In healthcare, patient experience can significantly impact both clinical outcomes and organizational success,” added Wood. “We believe that our brand-centric philosophy—focused on empathetic engagement, skillful problem-solving, and continuous improvement—uniquely positions us to help providers build lasting patient relationships.”

About Clear Harbor

Clear Harbor is a premier provider of brand-centric outsourcing, specializing in white-glove experiences that protect and elevate brand equity. Founded in 2004 and headquartered in Alpharetta, Georgia, Clear Harbor operates strategically located nearshore centers staffed by native English-speaking agents. By integrating rigorous Learning & Development with a C.L.E.A.R. (Care, Listen, Empathize, Act, Reflect) mission, Clear Harbor delivers consistent, high-quality interactions that reinforce its clients’ values—lowering total costs without sacrificing trust or loyalty. With its new Healthcare Outsourcing Solution, Clear Harbor extends this proven model to clinics, hospitals, and health systems, ensuring every patient encounter meets the highest standards of empathy, compliance, and brand alignment.

Media Contact

Chandler Gartman, Clear Harbor, 1 (678) 591-0382, mediarelations@clearharbor.com, www.clearharbor.com

View original content:https://www.prweb.com/releases/clear-harbor-launches-specialized-brand-centric-outsourcing-for-healthcare-302401644.html

SOURCE Clear Harbor

Technology

The NYSE Welcomes vVARDIS as a Publicly Listed Company

Published

12 seconds ago

November 14, 2026

NEW YORK, Nov. 14, 2026 /PRNewswire/ — vVARDIS (NYSE: VVVV) co-founders Dr. Haley Abivardi and Dr. Goly Abivardi aim to reshape the future of dental care with a drill-free treatment for the world’s #1 non-communicable disease: cavities.

vVARDIS Solves a Problem that Millions FaceTooth decay affects billions of people worldwide, and dental anxiety keeps millions from getting the care they need.vVARDIS is a Swiss dental technology company focused on changing the way early tooth decay is treated.vVARDIS has introduced a new approach that aims to treat decay earlier and more comfortably for patients.Its flagship product, Curodont® Repair Fluoride Plus, uses proprietary peptide technology to help repair early-stage tooth decay by supporting the natural remineralization of enamel — simply put No drill, No needle, or No filling.Tooth Decay is One of the Most Common Health Issues in the World2.5 billion people globally live with untreated tooth decay.Nearly 90% of U.S. adults have experienced tooth decay.Nearly 73% of U.S. adults report dental fear.21% avoid the dentist because of anxiety.The Story that Helped Shape vVARDISFor decades, treating early tooth decay often meant waiting until it worsened or getting a filling. The founders spent 25 years developing Curodont® Repair Fluoride Plus, a treatment that helps repair early tooth decay before it becomes a cavity.Curodont® gives dentists a way to treat early decay while making the experience easier and less intimidating for patients.The technology has already treated more than 2.5 million teethAvailable in more than 20% of U.S. dental practices

Click Here to Learn More about vVARDIS: https://www.youtube.com/watch?v=T1p9hUR5Glk

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SOURCE New York Stock Exchange

Technology

Innovative Immunology Biotech Windward Bio Lists on Nasdaq

Published

3 hours ago

November 14, 2026

SHANGHAI, Nov. 14, 2026 /PRNewswire/ — Windward Bio, a portfolio company of Qiming Venture Partners and a clinical-stage biotechnology company, successfully listed on Nasdaq on November 13, 2026. Windward Bio (Nasdaq: WWB) priced its IPO at $17.00 per share. Its shares closed at $28.50 on the first trading day, up 68% from the IPO price, giving the company a market capitalization of approximately $1.69 billion. This is Qiming Venture Partners’ 11th IPO in 2026.

Qiming Venture Partners invested in Windward Bio’s inaugural Series A financing in 2025 and continued to support the company in its Series B financing in 2026. Qiming also participated in this IPO financing round.

Windward Bio was founded in 2024 with a mission to transform the treatment paradigm for patients living with chronic inflammatory diseases through the development of differentiated biologic therapies targeting clinically validated disease pathways. Led by a team with extensive expertise across discovery, development, and commercialization, Windward Bio is advancing a pipeline of ultra-long-acting antibody medicines to improve clinical outcomes, reduce treatment burden and expand treatment options for patients with serious respiratory and dermatologic diseases, including asthma, chronic obstructive pulmonary disease (COPD) and atopic dermatitis.

Windward Bio’s lead program, WIN378, is a potentially novel anti-TSLP monoclonal antibody engineered for improved potency and extended half-life. WIN378 is currently being evaluated in POLARIS-1, a Phase 2/3 study in severe uncontrolled asthma, and SIRIUS, a Phase 2 study in COPD. The company’s pipeline also includes WIN027, a clinical-stage, long-acting bispecific antibody targeting TSLP and IL-13 with potential applications across multiple inflammatory and immunological diseases. Windward Bio holds exclusive global rights (excluding Greater China and certain Asian countries) to WIN378 through a licensing agreement with Kelun-Biotech and Harbour BioMed, and has separately licensed WIN027 from Qyuns Therapeutics.

“Qiming Venture Partners invests in differentiated, globally competitive biotech innovation designed to address significant unmet needs for patients, and Windward Bio exemplifies this approach. We believe novel, long-acting biologics will reshape the treatment of severe chronic respiratory and skin diseases, and that WIN378 and WIN027 have the potential to expand and meaningfully improve the treatment options available to patients. In the hands of Luca and his team, with their expertise and proven track record, Windward is well-positioned to deliver on this potential, and we look forward to supporting the company through its next phase of growth,” said Alexander Sinclair Wilson, Principal at Qiming Venture Partners.

About Qiming Venture Partners

Qiming Venture Partners was founded in 2006. Currently, Qiming Venture Partners manages eleven US Dollar funds and seven RMB funds with $9.5 billion in capital raised. Since our establishment, we have invested in outstanding companies in the Technology and Healthcare industries at the early and growth stages.

Since our debut, we have backed over 630 fast-growing and innovative companies. Over 290 of our portfolio companies have achieved exits through IPOs at the NYSE, NASDAQ, HKEX, Shanghai Stock Exchange, or Shenzhen Stock Exchange, or through M&A or other means. There are also over 110 portfolio companies that have achieved unicorn or super unicorn status.

Many of our portfolio companies are today’s most influential firms in their respective sectors, including Xiaomi, Meituan, Bilibili, Zhihu, Roborock, Hesai Technology, UBTech, WeRide, HyperStrong, Insta360, Unisound, Biren Technology, Z.AI, Gan & Lee Pharmaceuticals, Tigermed, Zai Lab, CanSino Biologics, Schrödinger, APT Medical, Sanyou Medical, AmoyDx, SinocellTech, Insilico Medicine, AusperBio, Yuanxin Technology, Medilink Therapeutics, LaNova Medicines, StepFun, among many others.

View original content:https://www.prnewswire.com/news-releases/innovative-immunology-biotech-windward-bio-lists-on-nasdaq-302939481.html

SOURCE Qiming Venture Partners

Technology

WeFetch AI Corp. Is the New Name of GreenCore Solutions Corp.

Published

4 hours ago

November 14, 2026

gtinfetch.ai, WeFetch.ai’s lead product, removes the guess from artificial intelligence (AI) shopping: the right barcode, and signed proof of it.

VANCOUVER, BC and LONDON, Nov. 13, 2026 /PRNewswire/ — WeFetch AI Corp., the artificial intelligence (AI) shopping company formerly named GreenCore Solutions Corp., has completed its change of name. The Registrar of Companies for British Columbia issued the Certificate of Change of Name on November 13, 2026.

One Answer for Every Barcode

An AI agent picks a product in words. The same words can match a dozen barcodes: the right brand in the wrong size, last year’s pack, a look-alike from another maker. When the agent guesses, the shopper gets the wrong product, the brand loses a sale it had already won, and the retailer pays for the return.

The Company’s lead product, gtinfetch.ai, removes the guess. It answers for 84,810,515 barcodes from 376,271 makers across 3,520,471 points of sale. An AI agent sends a barcode and gets a firm answer: verified, not verified or unknown, with the sources behind it.

Who it matters to:

The shopper gets the product they asked for.The brand keeps the sale the AI already gave it.The retailer does not pay for a wrong order.

A Signed Receipt of Every Check

When an AI agent buys on a shopper’s behalf, someone has to be able to show it bought the right product. Today nobody can: the agent’s choice leaves no record. gtinfetch.ai gives the agent a signed receipt of the check, written at rco.wefetch.ai and open to public verification. The retailer, the brand and the auditor can each see what was checked, when, and what the answer was. The mark is “Barcode verified”.

Three Regions, One Record

The full record now answers from France, Singapore and the United States. Every barcode also has its own free public page at gtinfetch.ai. The three regions are where AI shopping starts. Singapore has the highest consumer use of generative AI in Asia, at 64.3% of working-age people. France stands at 49.6% and the United States at 33.0%, against 18.8% worldwide. (Source: Microsoft AI Diffusion Report, Q2 2026.) They are also the home markets of the AI that shoppers ask: ChatGPT and Claude in the United States, Mistral in France, and Singapore among the top countries in the world for Claude use per head. (Source: Anthropic Economic Index.)

What we built

WeFetch.ai, the barcode fetch system for AI agents. It answers for 84 million products in 70 countries, with 3.5 million points of sale on its own record, and includes:

triggerfetch for brands;shopfetch for shoppers;matchfetch for AI agents;gtinfetch, the record itself.

It is AI native, and works with ChatGPT, Claude, Gemini, Grok, Mistral, Perplexity and Muse. Every answer is signed.

“Words were the first generation of AI answers. Barcodes are agentic commerce,” said Matthew Keddy, Chief Executive Officer of WeFetch AI Corp. “Every AI agent that moves from search results to shopping needs barcode precision. wefetch has it, signed, in three regions.”

The market: Gartner forecasts $2.7 trillion in AI spending in 2026. McKinsey projects that AI agents will orchestrate $3 trillion to $5 trillion in global commerce by 2030, up to $1 trillion of it in US retail. Every one of those AI agent purchases needs the right barcode.

About WeFetch AI Corp.

WeFetch AI Corp. develops AI software products for AI shopping, retail, grocery and fast-moving consumer goods (FMCG). Its lead product, gtinfetch.ai, is the AI agentic shopping barcode engine: 84 million barcodes, answered for the agents of seven AI labs. WeFetch is headquartered in Vancouver, Canada, with sales offices in London, UK. Please visit: wefetch.ai

View original content:https://www.prnewswire.com/news-releases/wefetch-ai-corp-is-the-new-name-of-greencore-solutions-corp-302939459.html

SOURCE Greencore Solutions Corp.