Technology

Clear Harbor Launches Specialized Brand-Centric Outsourcing for Healthcare

Published

1 year ago

March 14, 2025

New BPO Solution Delivers White-Glove, Effortless Patient Experiences for Clinics, Hospitals, and Health Systems to Reduce Costs While Enhancing Brand Reputation

ALPHARETTA, Ga. , March 14, 2025 /PRNewswire-PRWeb/ — Clear Harbor, a leader in brand-centric outsourcing, today announced the launch of its new Healthcare Outsourcing Solution, designed to deliver high-touch, empathetic patient experiences for clinics, hospitals, and health systems. By merging advanced agent development techniques with a deep understanding of healthcare industry requirements, Clear Harbor’s latest offering provides a white-glove approach that not only protects but also enhances a healthcare organization’s reputation and patient satisfaction.

Elevate patient satisfaction through white-glove service that reduces patient effort, fostering trust and positive word-of-mouth.

“Our specialized healthcare-focused solution is rooted in the principle that every patient interaction is a vital extension of the provider’s brand,” said Grey Wood, Chief Executive Officer of Clear Harbor. “We’ve taken our proven model for brand-centric outsourcing and tailored it to address the unique sensitivities of the healthcare sector. This ensures that patients receive the empathy, clarity, and guidance they need—while providers maintain the highest standards of trust and loyalty.”

Addressing Critical Patient Experience Needs

The healthcare industry has faced growing challenges, including higher patient expectations, the rapid adoption of telehealth, and the demand for more personalized interactions. Clear Harbor’s Healthcare Outsourcing Solution addresses these issues by offering:

Brand-Centric Engagement: Every patient communication—whether a phone call or chat—reflects the healthcare organization’s values and commitment to white-glove, effortless patient interaction. Agents are trained to uphold the brand’s tone, empathy standards, and messaging consistency.Nearshore Excellence: By strategically locating contact centers in nearshore regions with native English-speaking professionals, Clear Harbor offers culturally aligned, high-quality patient interactions that minimize communication barriers and deliver cost advantages.Specialized Agent Development: Clear Harbor’s training program, grounded in adult learning science and healthcare compliance, ensures that agents can handle sensitive patient inquiries. The program emphasizes C.L.E.A.R. (Care, Listen, Empathize, Act, Reflect) values, adapted to the healthcare context to deliver compassionate, accurate, and efficient support.Compliance & Security: The solution adheres to healthcare regulations and data security standards, including HIPAA. Robust protocols are in place to safeguard patient information and maintain strict confidentiality throughout every touchpoint.

A Proven Approach for Clinics, Hospitals, and Health Systems

Clear Harbor’s history of partnering with healthcare organizations has shaped the new solution’s core components. From scheduling appointments for community clinics to handling complex inquiries for large hospital networks, Clear Harbor has consistently demonstrated its capacity to:

Elevate Patient Satisfaction: Through white-glove service that reduces patient effort, fostering trust and positive word-of-mouth.Reduce Operational Costs: By optimizing staffing, training, and workflows, resulting in a lower total cost without compromising on quality.Strengthen Brand Reputation: By acting as an extension of the provider’s brand, ensuring consistent messaging and empathetic care at every patient interaction.

Why Brand-Centric Outsourcing Matters in Healthcare

Patient loyalty and healthcare brand reputation are closely tied to the quality of each interaction, especially when patients are navigating sensitive health issues. Traditional BPO models may fail to meet the emotional and informational needs unique to patient care. Clear Harbor’s brand-centric approach is different: it’s specifically engineered to protect and strengthen a healthcare provider’s brand, combining human empathy with precise, compliant service.

“In healthcare, patient experience can significantly impact both clinical outcomes and organizational success,” added Wood. “We believe that our brand-centric philosophy—focused on empathetic engagement, skillful problem-solving, and continuous improvement—uniquely positions us to help providers build lasting patient relationships.”

About Clear Harbor

Clear Harbor is a premier provider of brand-centric outsourcing, specializing in white-glove experiences that protect and elevate brand equity. Founded in 2004 and headquartered in Alpharetta, Georgia, Clear Harbor operates strategically located nearshore centers staffed by native English-speaking agents. By integrating rigorous Learning & Development with a C.L.E.A.R. (Care, Listen, Empathize, Act, Reflect) mission, Clear Harbor delivers consistent, high-quality interactions that reinforce its clients’ values—lowering total costs without sacrificing trust or loyalty. With its new Healthcare Outsourcing Solution, Clear Harbor extends this proven model to clinics, hospitals, and health systems, ensuring every patient encounter meets the highest standards of empathy, compliance, and brand alignment.

Media Contact

Chandler Gartman, Clear Harbor, 1 (678) 591-0382, mediarelations@clearharbor.com, www.clearharbor.com

View original content:https://www.prweb.com/releases/clear-harbor-launches-specialized-brand-centric-outsourcing-for-healthcare-302401644.html

SOURCE Clear Harbor

Technology

From China Mobile’s Call Upgrade to the Commercial Launch of “Calling + AI” by Leading Operators: AI Is Reshaping the Value of Native Calling

Published

1 hour ago

July 25, 2026

BEIJING, July 25, 2026 /PRNewswire/ — On June 15, 2026, China Mobile announced a comprehensive upgrade to its traditional calling services, ushering in a next-generation calling experience defined by HD, intelligence, and security. This milestone not only marks a major leap in telecommunication innovation but also reflects a global, inevitable shift: the transformation of basic communication into intelligent, inclusive services.

Breaking Experience Barriers and Redefining the Paradigm of Basic Calling

Overcoming the limitations of traditional, voice-only interactions, China Mobile has leveraged its mature VoLTE/VoNR network foundation to deeply integrate AI models with HD audio and video capabilities. Without requiring users to change their phones or SIM cards, seven core AI functions are now seamlessly embedded into the native dialer interface.

These upgrades include Live Captions bridge communication gaps for the elderly and hearing-impaired; HD video calls and AI noise reduction create a crystal-clear, immersive calling experience; AI anti-fraud intercepts high-risk calls in real time to safeguard users’ assets. Furthermore, the introduction of Data Channel (DC) technology and visual call menus transforms standard calls into agile, interactive service windows, enabling multi-party collaboration and seamless business transactions directly within the call. Through this initiative, China Mobile has successfully evolved traditional calls from a mere voice pipeline into a secure, integrated information hub.

“Calling + AI” Becomes a Strategic Consensus Among Global Leading Operators

From a global perspective, China Mobile’s call upgrade is not an isolated milestone, but a microcosm of the global telecommunications industry’s broader transformation. Throughout 2026, major operators worldwide are accelerating the commercial deployment of “Calling + AI” solutions:

Deutsche Telekom launched Magenta AI, leveraging artificial intelligence to enhance calling across all scenarios;T-Mobile US introduced a network-side, real-time translation service covering over 80 languages, effectively breaking down cross-border communication barriers;Saudi stc rolled out English-Arabic bilingual simultaneous interpretation, which has now entered large-scale commercial trials;South Korea’s LG U+ launched its ixi-O intelligent calling assistant, shifting the user experience from passive responses to proactive smart interactions and earning three prestigious GLOMO industry awards.

The synchronized efforts of these global leaders confirm that basic calling services have officially entered a new era of AI integration. Deeply empowered by artificial intelligence, “Calling + AI” has become the definitive blueprint for the intelligent transformation of the global telecommunications industry. As operators continue to refine these native capabilities, the traditional voice network is poised to reclaim its position as the most secure, ubiquitous, and valuable entry point in the AI era.

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SOURCE China Mobile

Technology

Trip.com Group Sincerely Accepts Administrative Penalty Decision Issued by the State Administration for Market Regulation of the People’s Republic of China

Published

4 hours ago

July 25, 2026

SINGAPORE, July 25, 2026 /PRNewswire/ — Trip.com Group Limited (Nasdaq: TCOM; HKEX: 9961) today announced that it has received the administrative penalty decision issued by the State Administration for Market Regulation of the People’s Republic of China.

Trip.com Group sincerely accepts the decision and will adopt rectification measures in accordance with applicable laws and regulations to implement the decision’s requirements. The Company will strengthen its long-term governance mechanisms and strive to contribute to the sustainable development of the travel industry.

Trip.com Group’s management team will host a conference call at 8:00 AM U.S. Eastern Time on July 27, 2026 (or 8:00 PM Hong Kong Time on July 27, 2026).

The conference call will be available on Webcast live at: http://investors.trip.com.

All participants must pre-register to join this conference call using the participant registration link below:
https://register-conf.media-server.com/register/BIb78e08d8f18340c4882a7e4ab961906b.

Upon registration, each participant will receive details for this conference call, including dial-in numbers and a unique access PIN. To join the conference, please dial the number provided, enter your PIN, and you will join the conference instantly.

For further information, please contact:
Investor Relations
Trip.com Group Limited
Email: iremail@trip.com

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SOURCE Trip.com Group Limited

Technology

NAVER Partners with Brookfield and NVIDIA to Expand Korea’s National AI Factory Infrastructure Buildout

Published

6 hours ago

July 25, 2026

SAN FRANCISCO, July 25, 2026 /PRNewswire/ — NAVER, Brookfield and NVIDIA announced an expansion of Korea’s sovereign AI factory infrastructure. New investments will increase the initial NVIDIA DSX™ AI factory deployment from 55 megawatts to 200 megawatts.

Announced during Korea President Jae Myung Lee’s AI Summit visit to San Francisco, the planned 200-megawatt expansion will be built with the NVIDIA DSX platform at NAVER’s GAK Sejong hyperscale data center in Sejong, South Korea. The expanded infrastructure will provide Korea- and U.S.- based AI innovators with access to production-scale AI compute for building next-generation models, agents and AI-powered services.

Under the terms of the agreements, Brookfield will fund up to $9 billion as the exclusive capital partner, NVIDIA will invest $1 billion and NAVER will fund the remaining amount to finance the $10 billion project.

This builds on NAVER’s June announcement to extend its GAK Sejong data center with NVIDIA DSX, with a long-term path to gigawatt-scale sovereign AI infrastructure serving Korea’s enterprises, industries, government organizations and global AI cloud customers. Combining Brookfield’s capital with NVIDIA’s computing platform, the investment supports NAVER’s AI factory deployment.

“NVIDIA’s strategic investment and our infrastructure supply agreement with Brookfield have propelled NAVER’s vision for the AI Factory business into a robust execution phase,” said Haejin Lee, Founder and Chairman of NAVER. “Leveraging the solid partnerships with our global partners, we will drive technological innovation, foster a sovereign AI ecosystem, and spearhead efforts to strengthen South Korea’s AI competitiveness.”

AI Factory Expansion and Open Model Collaboration to Fuel AI Innovators

NAVER, as an NVIDIA Cloud Partner, provides deep expertise in operating hyperscale infrastructure powered by the full-stack NVIDIA AI platform. The 200-megawatt AI factory, featuring NVIDIA Vera Rubin and Blackwell platforms, will establish a dedicated resource pool for emerging AI companies, providing the compute, software and support needed to develop and deploy competitive AI models and applications at scale.

This expanded infrastructure also builds on NAVER and NVIDIA’s collaboration on open model development for agentic and physical AI. NAVER is advancing its HyperCLOVA X models to be based on NVIDIA Nemotron™ 3 Ultra open models with its proprietary data and training expertise. NAVER is also the first Korean company to join the NVIDIA Nemotron Coalition, contributing to open model development across pretraining, post-training and reinforcement learning.

NAVER plans to launch an AI agent platform in Korea in the second half of the year, powered by NVIDIA Agent Toolkit software including NVIDIA NemoClaw™ blueprints. NAVER is also developing a Seoul World Model using proprietary urban street-view and spatial modeling data, built on NVIDIA Cosmos™ world foundation models.

About NAVER

Founded in 1999, NAVER is Korea’s largest Internet company and one of the world’s top tech companies. Leading cutting-edge technologies, NAVER operates the No.1 search engine in Korea and holds various business portfolios encompassing commerce, fintech, cloud, AI and robotics.

NAVER recorded sales of KRW 12.04 trillion (USD 8.18 billion) in 2025. TEAM NAVER continues to enhance its business portfolio and expand its global presence across Japan, North America, and Europe, while pursuing innovation through continuous research and development in future technologies.

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SOURCE NAVER