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Behavioral Health Service Navigation Program is Transforming the Way Members Access Behavioral Health Care

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2 years ago

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Harvard Pilgrim Health Care members report high satisfaction rate,
with wait times cut significantly

CANTON, Mass., March 18, 2025 /PRNewswire/ — Harvard Pilgrim Health Care, a Point32Health company, is improving members’ access to behavioral health care with high satisfaction rates and significantly reduced wait times through its Behavioral Health Service Navigation program. The program launched in 2024 and is available to Harvard Pilgrim Health Care and Tufts Health Plan members.

An October 2024 report found that in 2023 there was a 40 percent increase in behavioral health utilization in the United States compared to pre-Covid levels.  For many, seeking behavioral health services is often met with frustration in finding a behavioral health provider and lengthy wait times for an appointment.  The Behavioral Health Service Navigation program was created to address those issues by providing enhanced personalized support through a service navigator.  The service navigator not only helps members find a provider but assists in scheduling timely appointments and follows-up with the member to ensure they were satisfied with the care they received.

“Our Behavioral Health Service Navigation program is a cornerstone to our whole-person care approach,” said Jake Biscoglio, president of commercial business for Harvard Pilgrim Health Care.  “Unlike many health insurers whose navigation programs simply provide members with a list of area providers, our program takes a hands-on personal approach. It’s unique in the health insurance industry as it provides members with personalized solutions that close gaps in their behavioral health care journey and has the potential to improve health outcomes.”

Members seeking a behavioral health provider are assigned a locally based, dedicated service navigator. The service navigator ensures the behavioral health provider meets the members’ individual needs including language, gender preference and behavioral health specialty, and follows up with members to ensure they were satisfied with their provider and arranges additional appointments with other providers if necessary. Service navigators can also connect members with the organization’s Community Health Worker team, which assists members with such critical needs as transportation, housing and food insecurity. 

Success highlights to date of the Behavioral Health Servicer Navigation program include:

In most cases, service navigators can assist members in securing a behavioral health appointment within a week from when the member is connected to the program, depending upon the specialty need or appointment format. Studies have shown in-person mental health visits can take up to 60 days, and telehealth visits can take more than 40 days to schedule.If a Harvard Pilgrim Health Care member is open to a telehealth appointment, the service navigator can obtain an appointment in real time during the first call with the member.  Harvard Pilgrim Health Care’s behavioral health provider network has grown by more than 30,000 providers in the past year.99 percent of Harvard Pilgrim Health Care commercial members enrolled in the program were satisfied with their behavioral health provider.

“Access to behavioral health services remains a challenge both locally and nationally due to increased consumer demand,” said Bill Harlan, vice president of behavioral health for Point32Health. “While new providers are added to our network every day, we recognize the opportunity to help connect our members with the right services that meet their treatment needs and preferences. Our program has seen overwhelming success, thanks in large part to our local team and the neighbor-helping-neighbor approach that has been instrumental in our ability to help.”

To access the service, eligible members can call the Integrated Member Services line on their health plan identification card.  The Behavioral Health Service Navigation program is an integrated insourced approach to behavioral health care, enabling teams such as Member Services, Service Navigators, Care Management and Community Health Workers to better coordinate a member’s overall care. 

About Point32Health
Point32Health is a leading not-for-profit health and well-being organization dedicated to delivering high-quality, affordable healthcare. Serving nearly 2 million members, Point32Health builds on the legacy of Harvard Pilgrim Health Care and Tufts Health Plan to provide access to care and empower healthier lives for everyone, regardless of background or circumstances.

View original content:https://www.prnewswire.com/news-releases/behavioral-health-service-navigation-program-is-transforming-the-way-members-access-behavioral-health-care-302404917.html

SOURCE Point32Health

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Veterans Guardian Receives 2026 Gold HIRE Vets Medallion Award

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3 minutes ago

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November 12, 2026

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PINEHURST, N.C., Nov. 12, 2026 /PRNewswire/ — Veterans Guardian VA Claim Consulting is honored to announce that the U.S. Department of Labor has awarded us the 2026 Gold HIRE Vets Medallion Award. This distinction celebrates our demonstration of patriotism, and our recognition of the immense value veterans bring to the workplace. The HIRE Vets Medallion Award is the only federal award that honors organizations for their outstanding commitment to recruiting, employing, and supporting America’s veterans.

Veterans Guardian has proudly earned the HIRE Vets Medallion Award every year since 2019. The Gold HIRE Vets Medallion is awarded to companies that not only hire veterans but also actively support a workplace that honors their service, supports their career development, and appreciates the strength and leadership veterans offer. We remain committed to creating an inclusive, empowering environment where veterans’ patriotism, experience, and contributions are acknowledged and honored.

“Receiving the 2026 Gold HIRE Vets Medallion Award is a tremendous honor and a reflection of our firm commitment to those who have served our nation,” said Scott Greenblatt, LTC (RET), US Army, CEO and Founder of Veterans Guardian VA Claim Consulting. “Our veterans have dedicated themselves to protecting our freedoms, and we believe that dedication deserves to be met with meaningful opportunities, continued support, and a workplace where their service and sacrifices are truly valued. Since 2019, we’ve remained committed to empowering veterans as they transition into civilian careers, recognizing the extraordinary leadership, resilience, and experience they bring to our organization. Supporting veterans isn’t simply part of what we do—it’s the foundation of who we are and the mission that guides us forward every day.”

Veterans Guardian’s dedication to veterans goes beyond employment. Through its mission of helping veterans navigate the VA disability claims process and pursue the benefits they have earned, the company continues advocating for those who have served. This acknowledgment reflects Veterans Guardian’s commitment to creating meaningful career opportunities while fostering a workplace where veterans can thrive, contribute, and build successful futures beyond military service.

“Our veterans possess a unique strength, resilience, and skill set that greatly improves our workforce,” Greenblatt added. “Our mission and values drive our commitment to hiring and supporting veterans, and it’s gratifying to recognize the positive impact we’ve made on their lives, as well as the impact they continue to make within our organization.”

The HIRE Vets Medallion Award recognizes organizations nationwide that show outstanding commitment to veteran employment and professional development. Veterans Guardian VA Claim Consulting is deeply honored to be named a 2026 Gold Medallion recipient, reaffirming our ongoing pledge to honor, support, and encourage those who have bravely served our nation.

About Veterans Guardian VA Claim Consulting
Veterans Guardian VA Claim Consulting is a leader in assisting veterans with VA claims, providing expertise and dedicated support to help veterans secure the benefits they deserve. Founded by Scott Greenblatt, Veterans Guardian is deeply committed to supporting the veteran community through advocacy, employment, and outreach. Learn more about Veterans Guardian at vetsguardian.com.

View original content to download multimedia:https://www.prnewswire.com/news-releases/veterans-guardian-receives-2026-gold-hire-vets-medallion-award-302938288.html

SOURCE Veterans Guardian

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HitPaw Black Friday 2026: Save Up to 60% on AI Creative Tools

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3 minutes ago

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November 12, 2026

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NEW YORK, Nov 12, 2026 /PRNewswire/ — HitPaw, an AI-powered multimedia platform specializing in video, image, and audio enhancement, generation, and editing solutions, today announced its 2026 Black Friday Mega Deal. Running from November 10 to December 7, the campaign offers savings of up to 60% OFF on a wide range of AI-powered creative tools, giving creators, businesses, and everyday users an opportunity to upgrade their creative workflows at exceptional prices.

Explore HitPaw’s AI Creative Tools

HitPaw offers specialized AI solutions for multimedia enhancement, generation, and editing, covering a wide range of creative needs:

HitPaw VikPea (AI Video Enhancer): Upscale videos to 4K, restores damaged footage, and enhances clarity, details, and colors by reducing blur and noise.HitPaw FotorPea (AI Photo Enhancer & Generator): Enhance image quality, restore old photographs, sharpen portraits, remove unwanted objects, and create AI-generated artwork.HitPaw Edimakor (AI Video Generator & Editor): Combines AI video generation with video editing capabilities, helping users create and edit engaging videos more efficiently.HitPaw VoicePea (AI Voice Changer): Transform voices in real time with realistic AI voice effects for streaming, gaming, content creation, and online communication.HitPaw Univd (AI Video Converter & Compressor): Convert and compress videos without sacrificing quality for seamless sharing across devices and platforms.HitPaw Watermark Remover (AI Watermark & Object Remover): Remove unwanted watermarks, objects, and distractions from photos and videos with ease.

From restoring cherished memories and producing social media content to creating product visuals and promotional videos for e-commerce, HitPaw’s tools support a variety of creative needs.

Unlock Exclusive Black Friday Discounts

During the Black Friday Mega Deal, customers can enjoy special discounts across HitPaw’s product lineup:

60% OFF 5-in-1 Ultimate Bundle: Get VikPea, FotorPea, Edimakor, Univd, and Watermark Remover in one package. Ideal for creators seeking an all-in-one toolkit for AI creation, video and image enhancement, editing, and file management.50% OFF 2-in-1 Bundles: Choose from two combinations: VikPea + FotorPea or VikPea + Edimakor. The first pairs video and photo enhancement, while the second offers a one-stop workflow for AI video creation and enhancement.40% OFF Individual Products: Save 40% OFF on HitPaw VikPea and HitPaw FotorPea, ideal for users focused on improving video and image quality.30% OFF Individual Products: Get 30% OFF on HitPaw Edimakor, HitPaw VoicePea, HitPaw Univd, and HitPaw Watermark Remover, catering to video creators and users looking for flexible editing and media utilities.20% OFF HitPaw Online AI Credits: Save on AI credits for browser-based tools, including video enhancement, AI image generation, photo restoration and more. A convenient option for users who prefer online creative tools without installing software.

How to Get HitPaw Black Friday Deals

HitPaw’s 2026 Black Friday Mega Deal runs from November 10 through December 7, 2026. Customers can visit the official campaign page to explore participating products, compare available plans, and claim discounts of up to 60% OFF.

For more information checking, you may visit: HitPaw Black Friday 2026: Save Up to 60% OFF, Best Deals

ABOUT HITPAW

HitPaw is a leading AI-powered multimedia platform offering video, image, and audio generation, enhancement, and editing tools. It helps millions of creators worldwide easily produce high-quality content, from transforming media to creating new visual and audio works. Learn more at: [OFFICIAL] HitPaw – AI Video, Photo & Audio Enhancer Solutions

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View original content to download multimedia:https://www.prnewswire.com/news-releases/hitpaw-black-friday-2026-save-up-to-60-on-ai-creative-tools-302938195.html

SOURCE HitPaw. Co., Ltd

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California Supreme Court to Decide Whether Insurers Can Hide Illegal Overcharges Behind Approved Rates, Says Consumer Watchdog

Published

4 minutes ago

on

November 12, 2026

By

Ruling Will Impact Millions of State Consumers

LOS ANGELES, Nov. 12, 2026 /PRNewswire/ — The California Supreme Court will decide whether consumers can sue insurance companies for overcharges that are illegal under Proposition 103, the insurance reform enacted by the voters 38 years ago.

The case before the court concerns a class action lawsuit brought by enlisted policyholders who are good drivers. They allege that USAA, a military insurer, charged them a higher price for auto insurance than it charged officers. Proposition 103 mandates a 20% Good Driver Discount for qualified drivers and state law requires an insurance company to offer good drivers the lowest rate available, regardless of military rank.

Proposition 103 authorizes consumers to challenge violations like that in court. However, some courts have ruled that those lawsuits cannot be brought if the insurance company can argue that the Insurance Commissioner approved the rates being charged.

About 200,000 enlisted USAA customers were overcharged. However, the Supreme Court’s decision will ultimately affect millions of Californians who buy insurance for their autos, homes and businesses.

Ninth Circuit Asks California Supreme Court to Address Pocketbook Issues

The case began in federal court in San Diego, the home of many people in military service. The United States District Court for the Southern District of California ruled that after the passage of Proposition 103, the California legislature passed a bill exempting companies that only insured military personnel from the application of Proposition 103’s protections for good drivers. The plaintiffs appealed to the Ninth Circuit, pointing out that under California’s Constitution the Legislature cannot undermine laws passed by the voters through a ballot initiative.

Before the 9th Circuit, USAA made a second argument, which had been rejected by the District Court: that other state insurance laws shield insurance companies from consumer lawsuits seeking refunds, notwithstanding Proposition 103. Plaintiffs noted that Proposition 103 specifically authorizes lawsuits under the state’s consumer protection laws.

Noting that California courts have adopted conflicting interpretations of Proposition 103, the Ninth Circuit of the United States Court of Appeal then asked California’s Supreme Court to decide these issues of state law.

Representing the enlisted military in the litigation are Consumer Watchdog, the California based non-profit that defends and enforces Proposition 103; Mehri & Skalet, a Washington, D.C.-based law firm specializing in class actions and complex litigation; Mason & Perry LLP, a class action and complex litigation firm also based in D.C., Matthew Seligman, of Grayhawk Law, [more], is leading the plaintiffs’ team before the Supreme Court.

The case is Coleman v. United Services Automobile Association, No. S298496. Review the complaint in the lawsuit. The Ninth Circuit’s certification to the California Supreme Court is available here. (Coleman v. United Services Automobile Ass’n, No. 25-793, slip op. at 3–15 (9th Cir. Sept. 10, 2026)).

Consumer Watchdog is a nonprofit, nonpartisan organization that advocates for taxpayer and consumer interests, with a particular focus on insurance, health care, privacy, energy, and corporate accountability. Consumer Watchdog represents consumers in proceedings enforcing Proposition 103’s protections.

View original content to download multimedia:https://www.prnewswire.com/news-releases/california-supreme-court-to-decide-whether-insurers-can-hide-illegal-overcharges-behind-approved-rates-says-consumer-watchdog-302938290.html

SOURCE Consumer Watchdog

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