Technology

Behavioral Health Service Navigation Program is Transforming the Way Members Access Behavioral Health Care

Published

1 year ago

March 18, 2025

Harvard Pilgrim Health Care members report high satisfaction rate,
with wait times cut significantly

CANTON, Mass., March 18, 2025 /PRNewswire/ — Harvard Pilgrim Health Care, a Point32Health company, is improving members’ access to behavioral health care with high satisfaction rates and significantly reduced wait times through its Behavioral Health Service Navigation program. The program launched in 2024 and is available to Harvard Pilgrim Health Care and Tufts Health Plan members.

An October 2024 report found that in 2023 there was a 40 percent increase in behavioral health utilization in the United States compared to pre-Covid levels. For many, seeking behavioral health services is often met with frustration in finding a behavioral health provider and lengthy wait times for an appointment. The Behavioral Health Service Navigation program was created to address those issues by providing enhanced personalized support through a service navigator. The service navigator not only helps members find a provider but assists in scheduling timely appointments and follows-up with the member to ensure they were satisfied with the care they received.

“Our Behavioral Health Service Navigation program is a cornerstone to our whole-person care approach,” said Jake Biscoglio, president of commercial business for Harvard Pilgrim Health Care. “Unlike many health insurers whose navigation programs simply provide members with a list of area providers, our program takes a hands-on personal approach. It’s unique in the health insurance industry as it provides members with personalized solutions that close gaps in their behavioral health care journey and has the potential to improve health outcomes.”

Members seeking a behavioral health provider are assigned a locally based, dedicated service navigator. The service navigator ensures the behavioral health provider meets the members’ individual needs including language, gender preference and behavioral health specialty, and follows up with members to ensure they were satisfied with their provider and arranges additional appointments with other providers if necessary. Service navigators can also connect members with the organization’s Community Health Worker team, which assists members with such critical needs as transportation, housing and food insecurity.

Success highlights to date of the Behavioral Health Servicer Navigation program include:

In most cases, service navigators can assist members in securing a behavioral health appointment within a week from when the member is connected to the program, depending upon the specialty need or appointment format. Studies have shown in-person mental health visits can take up to 60 days, and telehealth visits can take more than 40 days to schedule.If a Harvard Pilgrim Health Care member is open to a telehealth appointment, the service navigator can obtain an appointment in real time during the first call with the member. Harvard Pilgrim Health Care’s behavioral health provider network has grown by more than 30,000 providers in the past year.99 percent of Harvard Pilgrim Health Care commercial members enrolled in the program were satisfied with their behavioral health provider.

“Access to behavioral health services remains a challenge both locally and nationally due to increased consumer demand,” said Bill Harlan, vice president of behavioral health for Point32Health. “While new providers are added to our network every day, we recognize the opportunity to help connect our members with the right services that meet their treatment needs and preferences. Our program has seen overwhelming success, thanks in large part to our local team and the neighbor-helping-neighbor approach that has been instrumental in our ability to help.”

To access the service, eligible members can call the Integrated Member Services line on their health plan identification card. The Behavioral Health Service Navigation program is an integrated insourced approach to behavioral health care, enabling teams such as Member Services, Service Navigators, Care Management and Community Health Workers to better coordinate a member’s overall care.

About Point32Health
Point32Health is a leading not-for-profit health and well-being organization dedicated to delivering high-quality, affordable healthcare. Serving nearly 2 million members, Point32Health builds on the legacy of Harvard Pilgrim Health Care and Tufts Health Plan to provide access to care and empower healthier lives for everyone, regardless of background or circumstances.

View original content:https://www.prnewswire.com/news-releases/behavioral-health-service-navigation-program-is-transforming-the-way-members-access-behavioral-health-care-302404917.html

SOURCE Point32Health

Technology

Asian Hall of Fame Heritage Gala Highlights Impactful Legacy

Published

1 hour ago

May 13, 2026

Benefit supported Women In Tech, Entertainment, Science & Sports Scholars

LOS ANGELES, May 13, 2026 /PRNewswire/ — Global ambassador Asian Hall of Fame highlighted positive messages of interracial synergy with its Heritage Gala on May 1, 2026 at the iconic Biltmore Los Angeles. CBS LA Anchor Suzie Suh served as Master of Ceremonies of the festive Asian Heritage Month celebration brought to life by vibrant heritage costumes representing Asia, Latin America, and the U.S. Virgin Islands. The intergenerational benefit funded Women In Tech, Entertainment, Science & Sports (WinTESS) scholarships for 103 applicants from all racial backgrounds.

Guests from California, Washington, Oregon, Hawaii, and New York applauded the Class of 2026 Official Announcement, including Asian Hall of Fame’s first-ever Major League Baseball Inductee Hideo Nomo, nominated by the Los Angeles Dodgers, and DTLA muralist Robert Vargas as Goodwill Ambassador.

Dedicated San Marino philanthropist and Board of Governors Chairwoman Melinda Rogers was honored as the 2026 Woman of the Year, with a moving speech presented by her younger brother William Rogers. Chairwoman Rogers highlighted the endearing impact of family, and delighted audiences with her custom Korean hanbok, designed alongside Anna Kim at her Koreatown boutique.

Distinguished philanthropist Loida Nicolas Lewis (Inductee 2007) shared an inspiring fireside chat with stories of family legacy and community empowerment. Guests received commemorative autographed memoirs, and complimentary gifts from Nan Yang Delight and SUP. Inductees in attendance were Marc Anthony Nicolas, Kristen Lui, incoming Inductees Kitty Lo and Maggie Tseng, Official Design Partner of the 2026 Season.

The dramatic Heritage Costume Show, sponsored by Meridien Vacation Homes, presented pageant holders including a Rose Pageant Princess, Miss Asia USA, Miss Teen Latina Global, Hi-Teen USA, Miss International U.S. Virgin Islands, Miss Taiwanese American, and Mrs. Asia Glamour.

Maki Mae performed from her upcoming album release with pianist Jason Lo and cellist Ryan Phipps. Walter Nishinaka and Los Angeles Taiko Collective kicked off raffle drawings, including an 18-carat gold ring donated by long-standing supporter Vartan Kazanjian, owner of Estate Jewelers of South Pasadena.

ABOUT ASIAN HALL OF FAME
Established in 2004, Asian Hall of Fame strengthens interracial synergy by advancing mainstream recognition of Asian and Native legacy. Inductees include Connie Chung, Kristi Yamaguchi, Margaret Cho, amongst others. Contact: press@asianhalloffame.org, (626) 600-9418, www.asianhalloffame.org.

View original content to download multimedia:https://www.prnewswire.com/news-releases/asian-hall-of-fame-heritage-gala-highlights-impactful-legacy-302771594.html

SOURCE Asian Hall of Fame

Technology

Notice of Data Privacy Incident

Published

1 hour ago

May 13, 2026

MOUNT STERLING, Ill., May 13, 2026 /PRNewswire/ — Brown County

Brown County, Illinois provides notice of a data privacy incident involving personal information of certain county constituents and staff.

What Happened? On April 3, 2025, we received alerts of unusual activity in one of our email accounts. We launched an immediate investigation, and retained independent cyber incident response specialists to assist. The investigation determined that two email accounts experienced unauthorized access. We have no evidence of fraud or identity theft from this incident.

What Information Was Involved. The information involved varied by individual, and may have included a first and last name along with a Social Security number, driver’s license number, government issued identification number, medical information, or health insurance information.

What We Are Doing. In addition to the above, we are offering complimentary credit monitoring and identity protection services to individuals whose Social Security numbers were believed to be involved.

What You Can Do. Generally, it is best practice to remain vigilant for incidents of identity theft and fraud from any source by reviewing your account statements and credit reports for suspicious activity and errors. If you discover any suspicious or unusual activity, promptly contact your financial institution or service provider.

Individuals are entitled to one free credit report annually from each of the three major credit reporting bureaus, TransUnion, Experian, and Equifax. To order a free credit report, visit www.annualcreditreport.com or call 1-877-322-8228.

Individuals may further learn about identity theft, fraud alerts, credit freezes, and the steps to take to protect personal information by contacting the credit reporting bureaus, the Federal Trade Commission (FTC), or state Attorneys General. The FTC encourages those who discover that their information has been misused to file a complaint with them. It may be reached at 600 Pennsylvania Ave. NW, Washington, D.C. 20580; www.identitytheft.gov; 1-877-ID-THEFT (1-877-438-4338); and TTY: 1-866-653-4261.

For More Information, you may contact us at 1-800-405-6108, Monday through Friday, 8:00 a.m. to 8:00 p.m. EST for further assistance.

View original content:https://www.prnewswire.com/news-releases/notice-of-data-privacy-incident-302771596.html

SOURCE Kennedys CMK LLP

Technology

SharkNinja Set to Join S&P MidCap 400; Flowers Foods and F&G Annuities & Life to Join S&P SmallCap 600

Published

1 hour ago

May 13, 2026

NEW YORK, May 13, 2026 /PRNewswire/ — S&P Dow Jones Indices will make the following changes to the S&P MidCap 400, S&P SmallCap 600:

SharkNinja (NYSE: SN) will replace Flowers Foods Inc. (NYSE: FLO) in the S&P MidCap 400, and Flowers Foods will replace CSG Systems Intl Inc. (NASD: CSGS) in the S&P SmallCap 600 effective prior to the opening of trading on Monday, May 18. NEC Corporation (TSE: 6701) is acquiring CSG Systems Intl in a deal expected to close soon, pending final closing conditions.F&G Annuities & Life Inc. (NYSE: FG) will replace Mister Car Wash Inc. (NASD: MCW) in the S&P SmallCap 600 effective prior to the opening of trading on Tuesday, May 19. Leonard Green & Partners L.P. is acquiring Mister Car Wash in a deal expected to close soon, pending final closing conditions.

Following is a summary of the changes that will take place prior to the open of trading on the effective date:

Effective Date

Index Name

Action

Company Name

Ticker

GICS Sector

May 18, 2026

S&P MidCap 400

Addition

SharkNinja

Consumer Discretionary

May 18, 2026

S&P MidCap 400

Deletion

Flowers Foods

FLO

Consumer Staples

May 18, 2026

S&P SmallCap 600

Addition

Flowers Foods

FLO

Consumer Staples

May 18, 2026

S&P SmallCap 600

Deletion

CSG Systems Intl

CSGS

Industrials

May 19, 2026

S&P SmallCap 600

Addition

F&G Annuities & Life

Financials

May 19, 2026

S&P SmallCap 600

Deletion

Mister Car Wash

MCW

Consumer Discretionary

ABOUT S&P DOW JONES INDICES

S&P Dow Jones Indices is the largest global resource for essential index-based concepts, data and research, and home to iconic financial market indicators, such as the S&P 500® and the Dow Jones Industrial Average®. More assets are invested in products based on our indices than products based on indices from any other provider in the world. Since Charles Dow invented the first index in 1884, S&P DJI has been innovating and developing indices across the spectrum of asset classes helping to define the way investors measure and trade the markets.

S&P Dow Jones Indices is a division of S&P Global (NYSE: SPGI), which provides essential intelligence for individuals, companies, and governments to make decisions with confidence. For more information, visit www.spglobal.com/spdji/en/.

FOR MORE INFORMATION:

S&P Dow Jones Indices
index_services@spglobal.com

Media Inquiries
spdji.comms@spglobal.com

View original content:https://www.prnewswire.com/news-releases/sharkninja-set-to-join-sp-midcap-400-flowers-foods-and-fg-annuities–life-to-join-sp-smallcap-600-302771602.html

SOURCE S&P Dow Jones Indices