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Transforming Customer Experiences: Unleashing Technology’s Potential

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Team Marksmen Network’s CX Transformation Conclave to spotlight technology’s role in redefining customer journeys and driving business growth

BANGALORE, India, March 20, 2025 /PRNewswire/ — In an era where digital innovation sets the pace, the pursuit of exceptional customer experiences (CX) has become a cornerstone of business success. As technology rapidly evolves, companies must embrace transformative tools to create seamless, personalised, and impactful customer journeys.

India’s leaders and organisations are clearly cognisant of this wave of change, with India ranking third globally and leading the way in the Asia-Pacific region when it comes to CX maturity. And even though 79% of Indian firms today agree that CX is a means to drive revenue, only 17% of businesses are able to provide ‘exceptional’ customer service. This leaves a lot of headroom for growth and direction by industry experts on how to create new growth pathways.

The upcoming Bengaluru edition of Team Marksmen Network’s CX Transformation Conclave, set to be held on March 21st 2025, will delve deep into the art and science of crafting customer-centric strategies. With an array of industry luminaries sharing their insights, the conclave aims to equip businesses with the tools to build future-ready capabilities, tap into emerging technologies, and craft meaningful connections with their customers. Expect thought-provoking discussions, actionable takeaways, and a unique opportunity to engage with pioneers shaping the future of CX, who will deliberate on:

Omnichannel integration for improved CXEX for CX: Building high performance customer service teamsLeveraging AI to modernize customer journey mappingThe 3 A’s of Next-Gen Customer ExperienceBalancing digital interaction with human empathy

…and much more

The key lies in leveraging technology that doesn’t just sit atop the CX strategies but truly integrates with them. Putting people first while integrating tech enhances the ability to connect with customers, while retaining the human touch. A few companies embody this spirit of change and innovation, and they will be recognised as Masters of CX. These organisations have thoughtfully crafted CX that is rooted in purpose, delivering experiences that are supercharged and impactful while being acutely focused on discovering and delivering on critical customer needs.

This industry-centric platform has been brought to life by its industry partners, namely the Presenting Partner NICE, AI Transformation Partner Exotel, and Associate Partner Ubona Technologies.

Offering his thoughts ahead of the event, Rajesh Khubchandani, Co-Founder and MD, Team Marksmen Network, said, “Customer experience is no longer just about service; it’s about creating meaningful, memorable moments at every touchpoint. As technology continues to redefine these interactions, businesses have a unique opportunity to turn customer engagement into a true competitive advantage. The CX Transformation Conclave is a platform for industry leaders to exchange insights, uncover strategies, and explore the limitless possibilities of technology-driven CX innovation.”

To know more about this unique initiative, write to Team Marksmen at contact@teammarksmen.com.

About Team Marksmen

Through an array of bespoke industry-centric knowledge platforms, using a variety of formats, such as Roundtables, Summits & Conferences, Workshops, and Recognition Ceremonies, Team Marksmen helps senior industry decision makers navigate through issues of critical importance and informs their world-view for better decision-making.

Team Marksmen has successfully executed more than 50 events that have featured 1500+ brands, helping businesses across industries create opportunities to engage audiences through on-ground and virtual experiences.

The organisation empowers industry leaders by providing them with insights, ideas, and opportunities that fits their unique industry and context. Through content shared via its flagship website, Marksmen Daily, and print magazine ‘in Focus‘ focused on business, leadership, and lifestyle, they help advance the practice of management. Meanwhile, through strategic initiatives like Marksmen Media, it helps organisations achieve objective through a plethora of bespoke digital and content strategies.

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Triskell Software unveils new AI capabilities in its 2026 SP2 Release

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MADRID, Oct. 30, 2026 /PRNewswire/ — Triskell Software, a leading provider of Project Portfolio Management (PPM) and Strategic Portfolio Management (SPM) solutions, announces an expansion of its artificial intelligence capabilities with the release of Triskell 2026 SP2.

Building on previous innovations, Triskell Software integrates enhanced AI capabilities into everyday workflows, enabling organizations to analyze portfolio information, automate routine operations, optimize resource allocation, and interact with project data using natural language.

The update also introduces the Triskell MCP Server, enabling organizations to connect compatible external AI assistants to their Triskell environment.

AI-Powered Project and Portfolio Management
Through the Triskell AI Assistant, users can analyze project data, generate summaries and charts, identify resource constraints, and support portfolio decision-making using natural-language instructions.

The assistant also simplifies everyday operations, including creating project objects, updating timesheets, generating SQL queries, configuring business rules, and translating or summarizing content.

“One of our main objectives with AI is to make portfolio management more intuitive and accessible. We want users to spend less time navigating data and performing repetitive tasks, and more time making decisions that create business value,” explains Angel Garcia, CEO of Triskell Software.

Triskell MCP Server: Connecting PPM with external AI Assistants
One of the most significant innovations is the Triskell MCP Server, built on the Model Context Protocol (MCP), an open standard connecting AI applications with external systems.

It enables compatible AI assistants to retrieve project information, analyze portfolio data, and execute supported actions directly through conversational interfaces, without constantly switching applications.

For example, users can ask an external AI assistant to retrieve project information, review attributes, create project objects, or record timesheet entries.

“The introduction of the Triskell MCP Server is an important step in our AI strategy. By extending Triskell beyond its traditional interface, we are making portfolio information more accessible through the AI tools and workflows organizations increasingly use,” adds Angel Garcia.

AI tailored to business needs
This new release also introduces an AI Knowledge Base, enabling organizations to upload corporate documentation and obtain contextualized responses using Retrieval-Augmented Generation (RAG) technology.

Additionally, Custom AI Skills allow administrators to configure specific AI instructions for different business contexts, adapting how the assistant interprets project and portfolio information.

To strengthen data governance, the new Data Security module allows administrators to exclude sensitive attributes from information shared with external AI providers.

Organizations can also choose between Triskell’s built-in OpenAI provider and other supported providers, including Anthropic, Google Gemini, and Mistral.

These enhancements reinforce Triskell Software’s commitment to making portfolio management more intelligent, connected, and efficient while helping organizations improve decision-making and align strategic objectives with execution.

About Triskell Software
Triskell is an enterprise solution focusing on Strategy Execution Management with advanced Project Portfolio Management features, helping to fill the gap between planning and proper execution. Triskell allows companies to plan, prioritize, manage and monitor their organization’s initiatives from one centralized platform.

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Pudu Robotics Opens European Headquarters in Germany to Support Continued Growth Across the Region

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NEUSS, Germany, Oct. 30, 2026 /PRNewswire/ — Pudu Robotics, a global leader in commercial robotics, today announced the opening of its European headquarters in Neuss, Germany, strengthening its local operating capabilities as its business continues to expand across the region.

The new headquarters brings together sales, product demonstrations, training, warehousing and after-sales services, reinforcing Pudu Robotics’ investment in the local infrastructure and customer support needed to scale robotic deployments across European markets.

Strong Growth and Scaled Deployments Across Europe

Pudu Robotics’ business spans more than 20 countries across Europe, reflecting its expanding presence throughout the region. Over the past two years, markets including Germany, Austria, Switzerland, France, the Netherlands, Norway, the United Kingdom, Spain, Italy, the Czech Republic and Poland have each recorded annual business growth of more than 60%.

The company serves customers across 16 industries, including retail, food and beverage, hospitality, healthcare, transportation, education, and more. Its European customers include leading retailers and hospitality groups such as EDEKA, Albert Heijn, Carrefour, Marriott, Van der Valk, Pizza Hut, Intermarché and Denner, as well as major transportation hubs such as Paris Charles de Gaulle Airport.

A notable example is Denner, a leading Swiss supermarket chain, which has deployed more than 200 PUDU CC1 Series cleaning robots across its store network. The deployment illustrates how autonomous cleaning can scale in demanding retail environments, where reliability, store-specific workflows and consistent service support are essential.

Supporting deployments of this scale requires more than supplying robotic equipment. Pudu works with customers to adapt deployment plans to store layouts and operating patterns, while providing technical assistance and ongoing operational support. This combination helps customers integrate robotic cleaning into daily operations and expand its use across their businesses.

Building Local Capabilities to Support Customers

Pudu Robotics’ European growth is supported by an operating model built around local teams, regional partners and service infrastructure. The company continues to invest in local capabilities to strengthen collaboration with customers and partners and provide support throughout the deployment lifecycle.

Across Europe, Pudu has nearly 50 sales professionals supporting channel partners and customer projects, alongside nearly 40 technical support personnel serving different markets and deployments. Its local infrastructure includes a service center in Germany and warehousing facilities in the Netherlands and Germany for whole-robot inventory and spare parts, helping support delivery coordination and service responsiveness.

The company also works closely with local distributors, system integrators and service providers to support market development, deployment and ongoing maintenance. Within its European subsidiaries, Pudu has established local organizational structures and operational objectives, with continued investment in sales and service teams, warehousing and local service networks.

By combining local market knowledge and service capabilities with its global technical resources, Pudu aims to help customers deploy robotic solutions more effectively across diverse operating environments. Multilingual support in English, German, French, Spanish, Italian and other languages further facilitates collaboration across the region.

A Regional Hub for the Next Phase of Growth

Located in Neuss, Germany, the new European headquarters brings together office operations, a product showroom, warehousing, training, sales, after-sales service and repair capabilities, all of which are now operational. The facility supports product demonstrations, customer engagement, distributor training and local service delivery, while providing a hub for coordinating regional business activities.

The headquarters complements Pudu Robotics’ existing European offices, partner network and warehousing infrastructure in the Netherlands and Germany. Together, these resources strengthen coordination across sales, deployment and after-sales support, providing a foundation for continued growth across the region.

Looking ahead, Pudu Robotics will continue to develop its local operating capabilities, deepen collaboration with regional partners and expand the application of its robotic solutions across industries, supporting customers as robotics becomes increasingly integrated into everyday operations.

“Europe is an important growth market for Pudu Robotics. As adoption expands, customers need more than reliable robotic solutions—they need local teams and service capabilities that can support deployment and ongoing operations over the long term. Our European headquarters in Neuss strengthens our ability to work closely with partners and customers across the region and support the next phase of our growth,” said Bella Sun, Vice President and General Manager for Europe at Pudu Robotics.

About Pudu Robotics

Pudu Robotics is a global commercial robotics leader dedicated to empowering easier work and better lives through AI and robotics, with a vision of building a global intelligent robotics infrastructure serving 10 billion people worldwide.

Pudu has pioneered a “One Brain, Multiple Embodiments” architecture spanning specialized, semi-humanoid, and humanoid robots. Pudu develops robotic solutions across commercial and home robotics, with a portfolio spanning service delivery, commercial cleaning, industrial delivery, general embodied AI, commercial grounds care, and consumer lawn care.

With over 130,000 robots shipped and a presence in more than 85 countries and regions, Pudu serves customers across diverse industries, including retail, hospitality, manufacturing, healthcare, real estate and property services, education, entertainment and sport, and public services.

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SOURCE Pudu Robotics

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As AI Gets Smarter, Healthcare Education Must Get More Human

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WHITTIER, Calif., Oct. 30, 2026 /PRNewswire/ — As artificial intelligence becomes increasingly integrated into healthcare, the next generation of healthcare professionals will need more than technological proficiency. They will need stronger critical thinking, clinical judgment, and interpersonal skills to ensure that advances in technology translate into better care for patients, according to Tamara Rozhon, EdD, Provost of Southern California University of Health Sciences (SCU).

AI is already helping healthcare professionals analyze medical images, support clinical decisions, and advance research. The U.S. Food and Drug Administration maintains a list of AI-enabled medical devices authorized for marketing, while the World Health Organization identifies applications across clinical care, drug development, and health systems management.

As access to information expands, Rozhon says that educators must place greater emphasis on how students evaluate and apply it. Future healthcare professionals need to assess the evidence, recognize potential bias and error, consider ethical concerns, and determine whether an AI-generated finding makes sense for an individual patient.

“The best healthcare requires not just understanding patient data, but understanding patients: their individual circumstances, preferences, goals, aspirations, and all the factors that may be supporting or hindering their health and well-being,” Rozhon says.

For educators, this means designing learning experiences and assessments that require students to question and defend an answer and make sound decisions in the context of a real person. Clinical experiences must also strengthen listening, empathy, communication, judgment, and connection. These abilities become increasingly important as technology takes on more of the work of generating and synthesizing information.

“Perhaps the greatest challenge for health sciences education, then, is not keeping pace with artificial intelligence. It is developing the human intelligence required to use it well,” says Rozhon.

Read Rozhon’s full perspective: “As AI Gets Smarter, Healthcare Education Must Get More Human.”

About Southern California University of Health Sciences

Southern California University of Health Sciences (SCU) is one of the world’s only Integrative, Whole Health universities—teaching students to blend the best of conventional medicine with proven complementary approaches, and to treat the whole person (body, mind, and spirit). Founded in 1911, SCU has been challenging convention and pushing healthcare forward for more than 100 years. Today, the institution offers graduate, undergraduate, and certificate programs in a wide range of disciplines, including Chiropractic, Sports Medicine, Physical & Occupational Therapy, Genetic Counseling, Genetics & Genomics, Medical Science, Physician Assistant, Ayurveda, Acupuncture & Chinese Herbal Medicine, Clinical Psychology, Whole Health Leadership, and beyond. Learn more at scuhs.edu.

View original content to download multimedia:https://www.prnewswire.com/news-releases/as-ai-gets-smarter-healthcare-education-must-get-more-human-302924433.html

SOURCE Southern California University of Health Sciences

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