Connect with us

Technology

Transforming Customer Experiences: Unleashing Technology’s Potential

Published

on

Team Marksmen Network’s CX Transformation Conclave to spotlight technology’s role in redefining customer journeys and driving business growth

BANGALORE, India, March 20, 2025 /PRNewswire/ — In an era where digital innovation sets the pace, the pursuit of exceptional customer experiences (CX) has become a cornerstone of business success. As technology rapidly evolves, companies must embrace transformative tools to create seamless, personalised, and impactful customer journeys.

India’s leaders and organisations are clearly cognisant of this wave of change, with India ranking third globally and leading the way in the Asia-Pacific region when it comes to CX maturity. And even though 79% of Indian firms today agree that CX is a means to drive revenue, only 17% of businesses are able to provide ‘exceptional’ customer service. This leaves a lot of headroom for growth and direction by industry experts on how to create new growth pathways.

The upcoming Bengaluru edition of Team Marksmen Network’s CX Transformation Conclave, set to be held on March 21st 2025, will delve deep into the art and science of crafting customer-centric strategies. With an array of industry luminaries sharing their insights, the conclave aims to equip businesses with the tools to build future-ready capabilities, tap into emerging technologies, and craft meaningful connections with their customers. Expect thought-provoking discussions, actionable takeaways, and a unique opportunity to engage with pioneers shaping the future of CX, who will deliberate on:

Omnichannel integration for improved CXEX for CX: Building high performance customer service teamsLeveraging AI to modernize customer journey mappingThe 3 A’s of Next-Gen Customer ExperienceBalancing digital interaction with human empathy

…and much more

The key lies in leveraging technology that doesn’t just sit atop the CX strategies but truly integrates with them. Putting people first while integrating tech enhances the ability to connect with customers, while retaining the human touch. A few companies embody this spirit of change and innovation, and they will be recognised as Masters of CX. These organisations have thoughtfully crafted CX that is rooted in purpose, delivering experiences that are supercharged and impactful while being acutely focused on discovering and delivering on critical customer needs.

This industry-centric platform has been brought to life by its industry partners, namely the Presenting Partner NICE, AI Transformation Partner Exotel, and Associate Partner Ubona Technologies.

Offering his thoughts ahead of the event, Rajesh Khubchandani, Co-Founder and MD, Team Marksmen Network, said, “Customer experience is no longer just about service; it’s about creating meaningful, memorable moments at every touchpoint. As technology continues to redefine these interactions, businesses have a unique opportunity to turn customer engagement into a true competitive advantage. The CX Transformation Conclave is a platform for industry leaders to exchange insights, uncover strategies, and explore the limitless possibilities of technology-driven CX innovation.”

To know more about this unique initiative, write to Team Marksmen at contact@teammarksmen.com.

About Team Marksmen

Through an array of bespoke industry-centric knowledge platforms, using a variety of formats, such as Roundtables, Summits & Conferences, Workshops, and Recognition Ceremonies, Team Marksmen helps senior industry decision makers navigate through issues of critical importance and informs their world-view for better decision-making.

Team Marksmen has successfully executed more than 50 events that have featured 1500+ brands, helping businesses across industries create opportunities to engage audiences through on-ground and virtual experiences.

The organisation empowers industry leaders by providing them with insights, ideas, and opportunities that fits their unique industry and context. Through content shared via its flagship website, Marksmen Daily, and print magazine ‘in Focus‘ focused on business, leadership, and lifestyle, they help advance the practice of management. Meanwhile, through strategic initiatives like Marksmen Media, it helps organisations achieve objective through a plethora of bespoke digital and content strategies.

Photo: https://mma.prnewswire.com/media/2646186/Team_Marksmen_CX2025.jpg
Logo: https://mma.prnewswire.com/media/2646187/Team_Marksmen_Logo.jpg

 

View original content:https://www.prnewswire.co.uk/news-releases/transforming-customer-experiences-unleashing-technologys-potential-302406912.html

Continue Reading

Technology

How President Xi Jinping Has Charted the Course for Boosting China’s Strength in Finance: Nurturing a Financial Culture with Chinese Characteristics

Published

on

By

BEIJING, Nov. 3, 2026 /PRNewswire/ — A news report from en.qstheory.cn:

Boosting strength in finance requires us to enhance not only China’s hard power but also its soft power. With an outstanding financial culture, we can shape the values that orient the financial sector, create internal incentives and constraints, and provide the moral foundations for the law and supervision. In this regard, President Xi Jinping has stressed the need to operate in an honest and trustworthy way and never cross the line; to prioritize the greater good in the pursuit of interests, rather than placing self-interest above all else; to adopt a steady and prudent approach and resist the urge to recklessly seek quick gains; to uphold fundamental principles while breaking new ground and ensure finance does not become decoupled from the real economy; and to uphold the law, ensure regulatory compliance, and refrain from misconduct. These requirements not only draw on the essence of traditional Chinese culture, but also articulate the philosophy underpinning modern finance.

Honesty is the lifeblood of finance. Since its advent, finance has been intrinsically tied to trust. China’s commercial traditions have long placed a premium on honoring one’s commitments. The requirement to operate in an honest and trustworthy way and never cross the line aims to turn the pursuit of honesty into a binding code of conduct that spans all dimensions of financial activity and ensure that financial institutions and practitioners consciously honor their commitments. In this way, the spirit of the contract, market rules, and professional ethics will become conscious norms throughout the financial sector, leaving no room for fraud or breaches of trust.

Properly managing the relationship between principle and profit is the linchpin for balancing the dual nature of finance. While capital is inherently profit-seeking, it must adhere to the baseline requirement of upholding principle. Finance is both functional and profit-driven in nature. The unique wisdom of Chinese culture lies in valuing both principle and profit, while placing greater emphasis on the former. At its core, the requirement to prioritize the greater good in the pursuit of interests aims to ensure that the pursuit of profit gives way to the functional role of finance. Financial activities must remain anchored in the overriding goals of enhancing the efficiency of the real economy and improving public wellbeing. The financial sector must fulfill its social responsibilities and develop symbiotically with the economy, society, and the environment.

Prudence can be thought of as an “immune system” preventing the spread of risk. As finance carries risk in its very DNA and has the effect of amplifying leverage, the reckless pursuit of quick gains must be avoided at all costs in the financial sector. So-called innovation and growth pursued without sufficient prudence will ultimately backfire. A steady and prudent approach must therefore become an innate part of the self-discipline and conscious practice guiding the sector. Institutions must cultivate the correct perspectives on operations, performance, and risk management. They need to strike the right balance between stability and progress, between short-term and long-term development, and between development and security, all aimed at steady and sustainable high-quality development.

*This is an excerpt from an article titled “How President Xi Jinping Has Charted the Course for Boosting China’s Strength in Finance” by Qiushi Editorial Department published in Qiushi Journal, English edition, No. 2, 2026. Full text: https://en.qstheory.cn/2026-05/25/c_1184007.htm 

View original content:https://www.prnewswire.com/news-releases/how-president-xi-jinping-has-charted-the-course-for-boosting-chinas-strength-in-finance-nurturing-a-financial-culture-with-chinese-characteristics-302927440.html

SOURCE en.qstheory.cn

Continue Reading

Technology

Mashreq launches generative AI capabilities to strengthen fraud risk management with Clari5

Published

on

By

BENGALURU, India, Nov. 3, 2026 /PRNewswire/ — Mashreq, a leading financial institution in the MENA region, has launched new generative AI capabilities within its fraud platform in collaboration with Clari5 – A Perfios Company. The move brings tangible benefits across three priority areas: enhancing fraud detection effectiveness, improving analyst productivity, and supporting stronger investigative decision-making.

Announced at Mashreq’s Innovation Hub in Dubai in the presence of senior leadership from both organizations, the launch demonstrates how generative AI can be applied within a banking environment to complement the expertise and judgement of fraud professionals.

Ahmed Abdelaal, Group Chief Executive Officer at Mashreq, said: “In an increasingly digital financial landscape, fraud is becoming more sophisticated, and the way banks respond must adapt accordingly. At Mashreq, we are committed to implementing AI responsibly in areas where it can have a meaningful impact, strengthening the resilience of our operations and the trust our customers place in us.”

Nitin Chugh, MD and Group CEO, Perfios, said: “Our collaboration with Mashreq demonstrates how generative AI can help banks tackle the growing complexity of financial crime by bringing together disparate information, accelerating investigations and enabling better-informed decisions. The goal is to augment investigators’ expertise, not automate judgement, while ensuring AI operates with the rigour and accountability that financial crime management demands.”

Rivi Varghese, Co-Founder and CEO, Clari5, said: “Banks don’t need AI that acts on its own. They need AI they can govern by their own rules. Clari5 has shown how AI can operate on-premises inside a bank’s own environment, grounded in the bank’s context, and remain auditable, explainable and under human control. We are proud to have gone live with Mashreq and set an example of how enterprise-grade AI should operate in managing financial crime.”

Rania Nerhal, Group Chief Client Experience & Conduct Officer at Mashreq, said: “The value of generative AI lies in its ability to help us interpret relevant information and respond to emerging risks with greater speed, consistency, efficiency, and precision. This launch is part of our continued investment in deploying the latest technology to evolve our fraud risk management framework.”

Developed through the ongoing collaboration between Mashreq and Clari5, the new capabilities further strengthen the bank’s fraud detection platform. They are designed to deliver two key benefits:

Seamless customer experience: Supporting faster, more consistent, and more effective fraud detection.Greater consumer trust: Reinforcing confidence in the bank’s ability to protect customers and respond to emerging risks.

About Mashreq:

Mashreq is a leading financial institution headquartered in Dubai, serving individuals, entrepreneurs, corporates, and institutions across the UAE and key regional and international markets. With a heritage spanning nearly six decades, Mashreq combines digital-first innovation with deep relationship banking across retail banking, corporate and investment banking, global markets, transaction banking, Islamic banking, wealth management, and treasury. The bank delivers secure, advanced, and customer-centric experiences while actively driving the transition toward a sustainable economy. Through a robust Environmental, Social, and Governance (ESG) framework, Mashreq is committed to facilitating sustainable finance, fostering responsible operations, and delivering positive societal impact.

With an extensive international footprint spanning the UAE, Oman, Qatar, Kuwait, Bahrain, Egypt, Pakistan, Türkiye, India, the UK, the US, and Hong Kong, Mashreq seamlessly connects regional businesses with global markets while maintaining deep local expertise.

Guided by its core purpose to help customers Rise Every Day, Mashreq partners with clients to navigate change, unlock sustainable growth opportunities, and achieve long-term success.

For more information, please visit: www.mashreq.com

About Clari5:

Clari5 – A Perfios Company, is the leading provider of real-time financial crime management platforms for banks, insurance companies, telcos and other financial institutions worldwide. Powered by AI-native capabilities, Clari5 helps detect, prevent, report and investigate financial crime in real time. Trusted by 80+ banks across 30+ countries for over two decades, Clari5 unifies fraud and AML on a single platform. It processes 12+ billion transactions every month and protects more than 1 billion accounts. Clari5 is part of the Perfios group, India’s largest B2B SaaS TechFin, serving over 1,000 financial institutions across 18 countries. To know more, visit www.clari5.com.

 

View original content to download multimedia:https://www.prnewswire.com/in/news-releases/mashreq-launches-generative-ai-capabilities-to-strengthen-fraud-risk-management-with-clari5-302927445.html

Continue Reading

Technology

RedotPay Deepens Hong Kong Investment as OASES Strategic Enterprise Partner

Published

on

By

RedotPay is investing in global talent in Hong Kong to scale the city’s stablecoin payments industry and entrepreneurial ecosystem

HONG KONG, Nov. 3, 2026 /PRNewswire/ — RedotPay, a global stablecoin-based payments fintech company, has expanded its hiring and infrastructure presence in Hong Kong. The company is part of the Office for Attracting Strategic Enterprises (OASES) program and has received OASES support since being included in its strategic enterprise cohort in April 2026.

RedotPay, which serves over nine million users across more than 100 countries, has worked alongside OASES to strengthen Hong Kong’s stablecoin payments industry and entrepreneurial landscape, directing significant investment toward local infrastructure and talent.

RedotPay has added more than 125 employees in Hong Kong since 2025, recently expanding its office in Central and establishing a research and development (R&D) center in Hong Kong-Shenzhen Innovation and Technology Park with the support of OASES.

RedotPay is one of the OASES strategic enterprises exhibiting at Hong Kong FinTech Week, where it is engaging with public and private sector stakeholders and showcasing its future investment plans in Hong Kong.

Established by the Hong Kong SAR Government in 2022, OASES supports the growth of high-potential companies like RedotPay to cement the city’s position as a leader in financial technology and digital assets. To date, OASES has attracted 142 strategic enterprises, which are expected to invest HK$84 billion and create around 27,000 jobs in the coming years.

“Hong Kong has become one of the world’s foremost centers of financial innovation, and we are committed to working with OASES to strengthen its position as a leading hub for the stablecoin payments industry,” said Michael Gao, co-founder and CEO of RedotPay. “Going forward, we plan to invest further in talent and infrastructure here in Hong Kong to better serve our users around the world.”

“We are pleased that RedotPay has joined the OASES cohort, with Hong Kong serving as its headquarters and R&D center. We look forward to continuing our support for RedotPay’s development and to working with partners across the ecosystem,” said Bryan Peng, Executive Director of OASES. “Its investment in local R&D and talent strengthens the digital asset ecosystem here and shows how Hong Kong can serve as a launchpad for companies with global ambitions. We look forward to continuing to support the company’s growth.”

About RedotPay

RedotPay is a global stablecoin-based payment fintech that integrates blockchain solutions with traditional banking and finance infrastructures. Its intuitive platform empowers millions around the world to spend and send digital assets, ensuring faster, more accessible, and inclusive financial services. RedotPay advances financial inclusion for the unbanked and supports crypto enthusiasts, driving global adoption of secure and flexible stablecoin-powered financial solutions to bring crypto to real life. For more information, visit www.redotpay.com.

About OASES

The Office for Attracting Strategic Enterprises (OASES) is a dedicated HKSAR Government agency—operating directly under the Financial Secretary—established to attract high-potential and representative strategic enterprises from around the globe to set up or expand operations in Hong Kong.

View original content to download multimedia:https://www.prnewswire.co.uk/news-releases/redotpay-deepens-hong-kong-investment-as-oases-strategic-enterprise-partner-302926730.html

Continue Reading

Trending