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Top 10 Software Solutions Ranked by Users for Exceptional Service Support Recognized by Info-Tech Research Group as “Support Superstars” for the Year

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Based on user feedback across 270 software categories, Info-Tech Research Group highlights the ten software solutions recognized as “Support Superstars” in 2024 for delivering exceptional support, improved performance, and enhanced customer satisfaction. The list features top-rated solutions in categories including communication, HR, asset management, data security, cloud infrastructure, and learning platforms.

TORONTO, April 3, 2025 /PRNewswire/ – Info-Tech Research Group has unveiled its list of the top ten software solutions offering the best vendor support in 2024. Recognized as “Support Superstars,” these solutions were selected using data from Info-Tech’s SoftwareReviews platform, the global research and advisory firm’s proprietary solution for collecting, analyzing, and publishing feedback on enterprise software performance. To be eligible for these awards, vendors had to receive a minimum of 30 reviews from verified users in the past 12 months. Eligible products were chosen from over 270 categories published by SoftwareReviews. The top ten list is intended to help organizations make decisions when selecting software providers by highlighting the ones that consistently deliver exceptional vendor support and customer satisfaction.

High levels of service and support – such as providing timely assistance for troubleshooting, resolving technical issues, and maximizing software performance – are critical in ensuring the smooth operation and longevity of software solutions. Strong vendor support enhances user experience, minimizes downtime, and ensures that organizations can leverage the full potential of their software investment, ultimately contributing to operational efficiency and business continuity.

Info-Tech identified the top solutions by evaluating real end-user feedback, collecting up to 130 data points on software performance.  These results are aggregated into a series of metrics evaluating software vendors, including an overall composite score used to rank vendors, and the Net Emotional Footprint, which focuses on capturing user sentiment and customer satisfaction. The firm’s methodology emphasizes that the rankings are based exclusively on genuine user reviews without the influence of analysts or vendors. Vendors recognized as support superstars had the highest satisfaction score for the firm’s vendor support metric.

The top ten software solutions recognized for providing the best support to users over the past year are as follows:

UniOne, 93% satisfaction, offers a seamless email API for enhanced user engagement.Zulip, 92% satisfaction, keeps communication organized for easy tracking and engagement.Rippling, +90% satisfaction, simplifies HR, IT, payroll, and spend management with an all-in-one platform.OrbusInfinity, 89% satisfaction, helps transformation teams cut through the complexity of technology-driven change.Asset Panda, 88% satisfaction, offers effortless fixed asset tracking.Datasite Diligence Virtual Data Room, 88% satisfaction, provides a secure place to store documents and files for transactions and business deals.Microsoft Azure Virtual Machines, 87% satisfaction, enables seamless migration of critical workloads for enhanced efficiency.Canon Therefore, 86% satisfaction, helps organizations streamline storage, management, and processing of information.Laserfiche, 86% satisfaction, helps organizations digitally transform operations and manage their content with AI-powered solutions.Docebo Learn Platform, 86% satisfaction, is designed to deliver scalable, personalized learning experiences to employees, customers, and partners, driving productivity.

“Exceptional vendor support and customer satisfaction are crucial in today’s software landscape,” says Emily Wright, senior research analyst at Info-Tech Research Group. “With the rise of AI and automation across industries, the need for high-quality support is more critical than ever. As organizations adopt more complex technologies, reliable support ensures quick issue resolution, optimized performance, and continuity, which are key factors in navigating a fast-paced digital transformation. In an era of rising customer expectations, outstanding support is essential for long-term success.”

User assessments of software categories on Info-Tech Research Group’s SoftwareReviews platform provide an accurate and detailed view of the constantly changing market. Rankings are informed by the data from users and IT professionals who have intimate experience with the software throughout the procurement, implementation, and maintenance processes.  

For more information about Info-Tech’s SoftwareReviews, the Data Quadrant, or the Emotional Footprint, or to access resources to support the software selection process across a variety of categories, visit softwarereviews.com

About Info-Tech Research Group
Info-Tech Research Group is one of the world’s leading research and advisory firms, proudly serving over 30,000 IT and HR professionals. The company produces unbiased, highly relevant research and provides advisory services to help leaders make strategic, timely, and well-informed decisions. For nearly 30 years, Info-Tech has partnered closely with teams to provide them with everything they need, from actionable tools to analyst guidance, ensuring they deliver measurable results for their organizations. 

To learn more about Info-Tech’s divisions, visit McLean & Company for HR research and advisory services and SoftwareReviews for software buying insights.  

Media professionals can register for unrestricted access to research across IT, HR, and software and hundreds of industry analysts through the firm’s Media Insiders program. To gain access, contact pr@infotech.com.  

For information about Info-Tech Research Group or to access the latest research, visit infotech.com and connect via LinkedIn and X

About SoftwareReviews
SoftwareReviews is a division of Info-Tech Research Group, a world-class technology research and advisory firm. SoftwareReviews empowers organizations with the best data, insights, and advice to improve the software buying and selling experience. 

For buyers, SoftwareReviews’ proven software selection methodologies, customer insights, and technology advisors help maximize success with technology decisions. For providers, the firm helps build more effective marketing, product, and sales processes with expert analysts, how-to research, customer-centric marketing content, and comprehensive analysis of the buyer landscape. 

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SOURCE Info-Tech Research Group

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Bonree Powers Global Digital Finance with Intelligent Observability

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DONGGUAN, China, April 27, 2026 /PRNewswire/ — From March 31 to April 2, 2026, the second Huawei Global Financial EcoWeek, themed “Inspire • Collaborate • Achieve: Reshaping the Future of Finance”, was held in Sanyapo, Dongguan. The event brought together over 400 attendees from Huawei partners across more than 30 countries and regions, including over 60 independent software vendors (ISVs) and over 120 system integrators (SIs) in the financial industry. As global financial data volumes surge, customer demands diversify, and regulatory requirements evolve, financial institutions are accelerating their digital and intelligent transformation. Observability and intelligent operations technologies enable institutions to detect system anomalies in real time, optimise performance, and ensure business continuity, while cross-regional and cross-institution collaboration is becoming a key driver of industry innovation.

At the event, NTT Data signed a partnership agreement with BONREE DATA TECHNOLOGY Co., Ltd. (Bonree), marking the launch of a renewed global financial ecosystem under the “SI Value Growth Plan.” As the first publicly listed company in China’s Application Performance Management (APM) and observability market, Bonree is advancing its globalisation strategy with established operations in Hong Kong SAR, Singapore, and Malaysia. The company has already secured orders worth millions in the Hong Kong and Macau region. Bonree complies with internationally recognised standards, including SOC 2 Type II and CMMI Level 5. Its self-developed LLM-powered observability platform has been selected for Huawei Cloud’s international baseline solution library, reflecting recognition from global cloud ecosystems and supporting its expansion with a “global deployment, local compliance” approach.

Bonree serves over 1,000 leading clients worldwide with system monitoring, performance optimisation, and intelligent operations solutions. Leveraging proprietary unsupervised knowledge graph root cause analysis technology and AI-driven intelligent analytics, Bonree delivers plug-and-play monitoring and fully managed adaptive alerting systems that detect anomalies quickly and accurately with minimal noise. With 56 authorised invention patents and 135 software copyrights, as well as 24/7 global technical support, Bonree maintains an NPS of 79 and a client satisfaction rate of 95%, reflecting its deep overseas market presence and trust among international financial institutions. With these core strengths, Bonree continues to lead in global fintech and digital operations, helping clients ensure business continuity and digital transformation while striving to become a leading global player in APM and observability.

CONTACT: 
Yao Xiaohan
yaoxiaohan@bonree.com 
+8618210189324

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SOURCE BONREE DATA TECHNOLOGY Co., Ltd.

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HZICC: The 2025 Hangzhou Highlights Awards Celebrating Visionaries Elevating the City’s Global Profile

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HANGZHOU, China, April 27, 2026 /PRNewswire/ — What does the world see when it looks at Hangzhou? The Hangzhou & Friends: 2025 Hangzhou Highlights Awards, unveiled on February 4, offered an answer—not through statistics alone, but through the stories of connection that unfolded across the year.

The awards were born from a simple recognition: that a city’s global presence is built not only on grand events, but on the countless moments when people reach across borders. To honor this, the organizers structured the awards into four chapters: Dialogue of Civilizations, Industrial Narratives, Social Innovation, and Moments of the Year, each capturing a different way that Hangzhou touched the world.

Across these categories, moments of quiet resonance stood out. In the realm of cultural dialogue, ten friends from ten nations explored Hangzhou for the first time, their journeys later echoed by the city’s own return visits to Istanbul and Cairo. After the visits, a German photographer’s image of Qiandao Lake’s giant net fishing found its way to the pages of The Times, Hangzhou’s bond with Verona deepened into a year-long romance of music, art, and shared celebration, proving that sister-city ties can bloom into something far richer than ceremony.

On the Liangzhu Day of 2025, the “Liangzhu and the World: Dialogue between Liangzhu Ancient City and Rome Ancient City” was held—one of several moments when the region’s archaeological treasures found new resonance on the global stage. Beyond culture, the awards recognized how Hangzhou’s industries are telling Chinese stories overseas, from Geely’s global development to the rise of cross-border e-commerce that brings Hangzhou products,and the culture behind them directly to international consumers.

Yet there were also countless other people and moments that helped the world know Hangzhou. An international student from Pakistan filmed the city he had come to call home, capturing not just its landmarks but the feeling of belonging. A volunteer from Zimbabwe found himself holding hands with local police and strangers in a human chain at West Lake to maintain traffic order, discovering that being welcomed means being trusted to help. The Hangzhou International Conference Center became a stage for cross-cultural encounter, while Hangzhou’s tech-themed travel routes offered visitors a chance to explore the city’s cutting-edge innovations.

Together, these moments traced a portrait of Hangzhou not as a place that simply welcomes visitors, but as one that listens, shares, and grows, through the people who carry its stories onward.

 

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SOURCE HZICC

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Flagship Tablet to Highlight Huawei Innovative Product Launch in Bangkok

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BANGKOK, April 27, 2026 /PRNewswire/ — Huawei officially announced the “Now Is Your Spark” Innovative Launch Event, due to be held in Bangkok, Thailand on May 7, 2026. This launch event will unveil a comprehensive lineup of flagship tablets, wearables, and smartphones. Empowering daily life with technology and exploring future frontiers through innovation, Huawei aims to inspire every user through intelligent experiences across all scenarios.

As one of the highlights of this launch event, the flagship tablet HUAWEI MatePad Pro Max will make its global debut. The HUAWEI MatePad Pro series has consistently delivered comprehensive experience breakthroughs with best-in-class productivity and creativity. This new device is Huawei’s best tablet yet, with a lightweight design, PC-level productivity, and PaperMatte Display, opening new possibilities for work, creation, and creative expression.

In the wearables sector, the HUAWEI WATCH FIT Series continues to gain widespread recognition from global consumers. By April 2026, shipments have exceeded 24 million units, setting a new benchmark in the fashion sports smartwatch market. The series offers a lightweight, comfortable wearing experience while providing professional sports guidance and health management features. At the Huawei Innovative Launch Event in Bangkok, the all-new HUAWEI WATCH FIT 5 Series will debut. It is set to become the ideal companion for users to express personal style, explore sports enjoyment, and monitor health around the clock. Additionally, this launch will introduce the HUAWEI WATCH GT Runner 2 Racing Legend Edition, specially designed for marathons with its upgraded data analysis capabilities to scientifically support every step of the run. Moreover, Huawei plans to unveil its first jewelry smartwatch designed in partnership with renowned international jewelry designer Francesca Amfitheatrof—the HUAWEI WATCH ULTIMATE DESIGN Spring Edition. Also making a grand return after five years is the next-generation premium kids watch, the HUAWEI WATCH KIDS X1 Series.

In the smartphone segment, HUAWEI nova 15 Max will deliver an upgraded experience for global consumers. Leveraging strengths in imaging technology, battery life, and reliable quality, it is an ideal companion for young people to capture life’s moments and unleash their creativity.

Now Is Your Spark— every individual can light up the world to drive change, and technology serves as the torch to ignite, connect, and amplify this force. By giving passion a voice, inspiration a purpose, and expression a stage, Huawei aims to empower consumers worldwide to write their own stories with innovative technologies.

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