Connect with us

Technology

Fusion Connect Earns Prestigious Silver Stevie Award for Customer Experience Excellence

Published

on

667% NPS Surge Driven by 100% US-Based Expert Team and Customer-First Approach

ATLANTA, April 8, 2025 /PRNewswire/ — Fusion Connect, a Morgan Stanley company and a proven leader in cloud communications services, has earned the prestigious Silver Stevie Award for Commitment to Excellence in Customer Experience. This achievement reflects Fusion Connect’s bold, customer-first strategy – marked by a 667% increase in Net Promoter Score (NPS) and a transformative shift to an entirely US-based support model.

Under new leadership, Fusion Connect has made strategic operational changes to demonstrate our customer-obsession, putting into action an unwavering focus on outstanding customer support and best-in-class customer care. Being honored with the Silver Stevie for our commitment to excellence is proof that Fusion Connect’s customer-centricity has translated into an award-winning level customer experience for our clients.

“Winning the 2025 Silver Stevie Award is just the beginning,” said Rod Brownridge, SVP of Customer Operations at Fusion Connect. “We use data-driven insights, direct customer feedback, and our own customer-obsessed mindset to deliver the optimal customer experience.”

A cornerstone of this customer-first transformation was Fusion Connect’s decision to eliminate offshore support and bring all customer-facing services in-house. This strategic move allowed the company to build a high-performing support team with an average of 13 years of industry experience, strong technical knowledge, and deep customer empathy. Many team members have over a decade of tenure at Fusion Connect, ensuring consistency, accountability, and personalized service.

“Building relationships with customers goes beyond just selling products or services,” said Sharma Montgomery, SVP of Customer Experience at Fusion Connect. “It’s about understanding their business and meeting their needs which requires genuine care, effort and a real connection. Everything we do centers on creating the best experience for each customer.”

The impact has been significant as evidenced by the following customer-centric metrics that Fusion Connect uses to guide our customer experience excellence:

A 667% increase in NPSAn average CSAT score of 4.8/5.0 for Tier 1 support81% of customers award the company a 5-star rating84.5% service level performance with 30-second average response times, far surpassing the 3-minute industry benchmark

“Compared to other well-known communications providers, Fusion Connect’s service and support are far superior,” said Jeff Mitchell, CIO, Ganley Automotive Group. “The dedicated support model that Fusion Connect provides gives us immediate access to someone who can resolve our issue or answer our question. When I call Fusion Connect, I know my reps’ names and the fact that they will chase an issue until it’s resolved.” 

Additional operational changes that Fusion Connect implemented as part of their customer-first strategy include:

Personalized Ownership: Every support ticket and order are assigned to a named expert, delivering continuity and deep insight into each customer’s needs.

Proactive Engagement: Routine health checks, quarterly reviews, and ongoing outreach ensure that customers feel supported from day one to every day after.

Relentless Innovation: From launching the World’s Best POTS Replacement Solution to streamlining project delivery, Fusion Connect proves that leading-edge solutions and white-glove support go hand in hand.

 Additionally, Fusion Connect has recently earned the Users Love Us badge from G2, recognizing consistent 4-star (or higher) reviews for customer satisfaction. Fusion Connect is also honored to have a Better Business Bureau A+ Accreditation reflecting the company’s commitment to the highest standards for trust fueling customer confidence and being distinguished from the competition. This recognition, combined with an industry-leading 100% uptime guarantee, underscores why businesses continue to choose Fusion Connect as their trusted provider offering a full suite of managed communications services allowing customers to grow their business.

“Fusion Connect makes the customer their top priority, ensuring clients receive exceptional support from solution design to implementation and beyond,” remarked Niko O’Hara, VP of Programs, Engineering and Vendors at Avant. “We enthusiastically recommend Fusion Connect solutions knowing clients truly value and appreciate their experience with Fusion Connect.”

Fusion continues to be an industry leader with expertise in meeting the unique connectivity and communication needs for mid-market and enterprise organizations, including those with multi-location operations. Fusion Connect’s approach stands apart in the marketplace, blending one-vendor simplicity with proven experience turning best-of-breed technology products into real-world solutions with immediate business impact. For more information about Fusion Connect, visit the company website and discover why hardworking businesses like yours rely on Fusion Connect managed connectivity, networking and communications services to run their business.

About Fusion Connect
As a Morgan Stanley company and leading cloud communications provider, Fusion Connect takes pride in delivering a full suite of US-based managed services that remove all the complexity so customers can focus on running their business. We use our deep technical expertise and industry know-how to build the ‘right-fit’, best of class communications and collaboration solutions for our customers right here in the US. Fusion Connect is proven at delivering customer success for managed broadband access, UCaaS, CCaaS, SD-WAN, managed security, or Microsoft Teams solutions. Fusion Connect is unique in providing exceptional customer support backed by industry-leading, uptime service guarantee. For more information on how to get started, visit  or connect with one of our experts at +1-888- 301-1721.

Press Contact:
Fusion Connect
PR@fusionconnect.com

View original content to download multimedia:https://www.prnewswire.com/news-releases/fusion-connect-earns-prestigious-silver-stevie-award-for-customer-experience-excellence-302422280.html

SOURCE Fusion Management Services, LLC

Continue Reading
Click to comment

Leave a Reply

Your email address will not be published. Required fields are marked *

Technology

VYLIT OPENS ITS CREATOR ADVISORY BOARD, GIVING CREATORS EQUITY IN THE PLATFORM

Published

on

By

Reality star & chef Dom DeAngelis, model & creator Cydney Moreau, and creator-entrepreneur Crystal Jackson named as founding members, with applications now open for creators who want a voice in how the platform is shaped

MIAMI, July 23, 2026 /PRNewswire/ — Vylit, the 18+ creator-first social platform co-founded by Ami Gan, former CEO of OnlyFans, and seasoned entrepreneur Kailey Magder, is opening applications for its Creator Advisory Board, which will include a select group of creators that will have a strong voice in shaping the platform they use and earn on.

Vylit is inviting creators not just to join the platform, but to help build it, with real shares in the company reserved for those who contribute to its growth, culture and direction. The Creator Advisory Board will give creators a direct voice in building Vylit’s community, the platform’s development and creator tools, along with ownership in the business they’re helping grow.

Applications are now open. Creators can apply by emailing vylit@vylitworld.com with their name, bio and social handles.

Vylit is launching the board with three founding members who show the range of creators it’s built for.

Dominic DeAngelis, known from YouTube and Vanderpump Villa, where his culinary skills earned recognition from viewers around the world, has been using the platform to share behind-the-scenes and day-in-the-life content with his subscribers — the kind of direct, monetized relationship with fans that Vylit is designed around.

“Social media sucks right now. The algorithms are negative, you don’t even see the people you follow anymore, and creators are struggling to find real connections with their fans,” said DeAngelis. “I’m thrilled to be part of a platform that’s doing it differently. Vylit is actually listening to creators and building with us, not just for us.”

Cydney Moreau, a Louisiana-born former track athlete turned model and creator with a following across fitness, fashion and lifestyle, balances her work with life as a mom. Vylit is where she’s turning that following into a business for the first time, on her own terms.

“As someone who is monetizing my content for the first time, knowing that I will have a say in how the platform treats other creators means everything,” said Moreau. “It’s not every day a platform actually wants creators in the room while they’re building it. Knowing Vylit is making decisions with our interests at heart gives me the confidence to build here, and I’m excited to help shape where this goes.”

Crystal Jackson, known to millions of followers as Mrs. Poindexter, is the co-founder of EssentL, a company building business infrastructure and benefits for creators. A former engineer turned multi-platform creator and entrepreneur, she brings an operator’s understanding of what creators actually need from the platforms they build on.

“I’ve spent years building an audience and a business across platforms that weren’t built for today’s creator ecosystem,” said Jackson. “What drew me to Vylit is that they’re handing creators actual ownership and a real say in the decisions that affect us. That’s not something I’ve seen anyone else do, and I want to help build it right.”

Since launching, Vylit has positioned itself as the “HBO of social media,” a space between traditional social media and adult subscription platforms, where creators can be expressive, marketable and in control. The Creator Advisory Board takes that further. Rather than building the platform for creators and handing it over, Vylit is building it with them, giving them direct ownership and a say in its direction.

“The users driving value should have a say in the business,” said Ami Gan, Co-Founder and CEO of Vylit. “Creators understand culture and digital monetization better than anyone. At Vylit, that expertise earns them a real seat at the table.”

“We didn’t want to build another platform where creators show up after the fact,” added Kailey Magder, Co-Founder and COO of Vylit. “We want them involved from day one, shaping the product, the community and the direction of the business.”

Vylit truly puts creators in charge, giving them real ownership and a direct say in how the platform evolves. The Creator Advisory Board is just the start.

To learn more, visit https://vylitworld.com/ 

To access the media kit, click here.

ABOUT VYLIT
Vylit is an 18+ creator-first social platform redefining how adults share, discover and monetize content. Co-founded by Amrapali (Ami) Gan and Kailey Magder, Vylit was created to fill the gap between traditional social media and creator platforms, offering a premium digital experience for expression. Built as “the HBO of social media,” the platform allows topless content while prohibiting explicit material, giving creators greater freedom. Vylit combines social connectivity with built-in monetization, interest-based discovery through its Vybe Matching Engine, and in-house AI Image Generation and Chat tools designed for its users. Learn more at www.vylitworld.com.

FOR PRESS INQUIRIES
pr@vylitworld.com 

View original content to download multimedia:https://www.prnewswire.com/news-releases/vylit-opens-its-creator-advisory-board-giving-creators-equity-in-the-platform-302833733.html

SOURCE Vylit World

Continue Reading

Technology

CNBC Names PayJoy one of the World’s Top FinTech Companies of 2026

Published

on

By

Recognition highlights PayJoy’s leadership in emerging market consumer finance

SAN FRANCISCO, July 23, 2026 /PRNewswire/ — CNBC and Statista have named PayJoy to the “World’s Top Fintech Companies 2026,” which honors companies providing digital funding and bank-independent lending solutions for individuals and businesses. PayJoy is a leading financial services provider for underserved consumers across emerging markets.

Now in its fourth edition, the ranking identifies 500 leading companies across eight fintech market segments worldwide, including Payments, Neobanking, Wealth Technology, Digital Assets, Enterprise Fintech, Insurtech, Regtech, and Alternative Financing. Companies were evaluated using an aggregated scoring model built on both general and segment-specific KPIs, drawing on desk research from publicly available sources alongside company self-reports submitted through an open application process.

PayJoy’s inclusion reflects its work bringing credit access to the emerging middle class in Mexico, Colombia, Brazil, Panama, Peru, Ecuador, South Africa, the Philippines, and Indonesia, nine countries where traditional financial infrastructure has long excluded first-time borrowers.

“This recognition from CNBC and Statista is a meaningful validation of the work our team does every day,” said Doug Ricket, PayJoy CEO and Co-Founder. “Millions of people across the markets we serve are building credit for the first time through PayJoy. Being named among the world’s top fintech companies reflects the scale and impact of that work.”

For more information on the full ranking, visit https://www.cnbc.com/worlds-top-fintech-companies-2026/ 

About PayJoy
PayJoy expands credit access across emerging markets through point-of-sale financing and card offerings. Its proprietary secured-credit technology enables first-time borrowers to responsibly build financial stability and participate fully in the modern economy. Through its cutting-edge machine learning, data science, and anti-fraud AI, PayJoy has financed over $3.5 billion of loans to more than 20 million people and employs over 1,000 people worldwide. For more information, visit https://www.payjoy.com/ 

Contact
payjoy@thekeypr.com

View original content to download multimedia:https://www.prnewswire.com/news-releases/cnbc-names-payjoy-one-of-the-worlds-top-fintech-companies-of-2026-302833730.html

SOURCE PayJoy

Continue Reading

Technology

Youngstown Innovation Hub Breaks Ground at YBI’s 107 Building

Published

on

By

YOUNGSTOWN, Ohio, July 23, 2026 /PRNewswire/ — As the United States works to strengthen its aerospace and defense manufacturing base, the Youngstown Innovation Hub for Aerospace & Defense broke ground today on YBI‘s 107 Building in downtown Youngstown, positioning the region as a national proving ground for advanced and additive manufacturing. The Hub is managed by the National Center for Defense Manufacturing and Machining (NCDMM).

Youngstown Innovation Hub for Aerospace & Defense breaks ground at YBI’s 107 Building.

The Hub is one of four Innovation Hubs established across Ohio as part of a statewide initiative to strengthen innovation-driven economic growth. Once complete, it is projected to generate approximately $161.6 million in economic impact, create 450 new jobs, and produce 185 new STEM credential opportunities and 40 internship opportunities by 2029.

The groundbreaking comes as Ohio was recently ranked the No. 1 state for business in America by CNBC’s 2026 America’s Top States for Business rankings, up from No. 5 in 2025.

Ohio Lt. Governor Jim Tressel attended and delivered remarks at the ceremony.

“Today is about more than renovating a building. It’s about building opportunity for Ohioans,” said Lt. Governor Tressel. “The Mahoning Valley has always been defined by the people who make things, solve problems, and never stop working toward a better future. This Innovation Hub builds on that proud tradition while preparing the next generation for in-demand careers in manufacturing.”

Hub and YBI leadership also spoke at the ceremony.

“Today’s groundbreaking of the Youngstown Innovation Hub represents much more than the start of a building renovation. It reflects what can happen when state, regional, industry, academic, and community partners come together around a shared vision for the future of manufacturing, aerospace and defense innovation,” said Megan Malara, Ph.D., director of the Youngstown Innovation Hub.

The renovation is made possible in part by a $750,000 state capital investment. Ohio State Sen. Al Cutrona and state Rep. Lauren McNally were credited with helping advance the funding request through the legislative process. YBI also recognized the broader Lake to River legislative delegation, including state Reps. Nick Santucci, Tex Fischer, Monica Robb Blasdel, Dave Thomas, and Sarah Fowler Arthur, for their support, as well as U.S. Sens. Jon Husted and Bernie Moreno for their support of the project in the U.S. Senate.

Speakers at the ceremony included Ohio Lt. Gov. Jim Tressel; Lydia Mihalik, director of the Ohio Department of Development; Mary Mertz, director of the Ohio Department of Natural Resources; Julius Oliver, 1st Ward Councilman for the City of Youngstown; State Sen. Al Cutrona; State Rep. Nick Santucci; State Rep. Lauren McNally; and Megan Malara, Ph.D., director of the Youngstown Innovation Hub. Barb Ewing, CEO of YBI, served as master of ceremonies.

The City of Youngstown, which committed $1.35 million in local matching funds to the project, was represented at the ceremony. John Wilczynski, executive director of America Makes, attended, and Barb Ewing recognized Kimberly Gibson and Alexander Steeb of America Makes for their roles in advancing the project.

Upon completion, the five-story, 130,000-square-foot concrete-framed building will offer flexible space for offices, workspaces, and display areas, along with robust power capacity to support multiple high-demand tenants. The building’s security features, including limited access points and naturally separated manufacturing bays, are designed to meet U.S. Department of War contracting criteria, positioning tenants to compete directly for federal defense work.

“It’s great to finally be transitioning from talking about this project to actually working on it. We appreciate all the support we’ve had from our political leaders and the community. YBI is proud to be a part of the project team that’s changing the trajectory of the Mahoning Valley,” said Barb Ewing, CEO of YBI.

Companies looking to expand, relocate, or enter the aerospace and defense manufacturing sector are encouraged to visit the Youngstown Innovation Hub website at youngstownhub.us.

About the Youngstown Innovation Hub for Aerospace & Defense

Managed by the National Center for Defense Manufacturing and Machining (NCDMM), the Youngstown Innovation Hub is a national proving ground for advanced and additive manufacturing, strengthening U.S. aerospace and defense supply chains and workforce development. Learn more at youngstownhub.us.

About YBI

YBI is a globally recognized economic development nonprofit, advancing innovation and growth across Ohio and beyond. Through a flexible suite of high-quality entrepreneurial services and resources, YBI supports startups, small businesses, and manufacturers at every stage of development. For more information, visit ybi.org.

Media Contact:
Jessica Sprowl, Marketing and Communications Director, YBI
jsprowl@ybi.org

View original content to download multimedia:https://www.prnewswire.com/news-releases/youngstown-innovation-hub-breaks-ground-at-ybis-107-building-302833734.html

SOURCE YBI

Continue Reading

Trending