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Top Conversational AI Platforms for 2025 Named in New Report by Info-Tech Research Group

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Info-Tech Research Group’s newly released 2025 Conversational AI Data Quadrant Report identifies top virtual assistant platforms based on insights from 471 verified users’ feedback on the firm’s SoftwareReviews platform. The report evaluates performance across usability, feature breadth, vendor capabilities, and overall user satisfaction.

TORONTO, April 9, 2025 /PRNewswire/ – Info-Tech Research Group has published its Conversational AI Data Quadrant Report, which identifies six AI providers as Gold Medalists for 2025. The report’s findings are based on data from SoftwareReviews, a division of the global research and advisory firm and a leading source for insights on the software provider landscape.

Conversational AI software, also known as virtual assistants, can transform how organizations interact with customers, handle requests, and process workflows by automating tasks that traditionally require human intervention. By leveraging advanced natural language processing (NLP), these AI-powered tools can simulate human-like interactions, offering instant responses to queries via text or voice to enhance customer experience and increase operational efficiency and cost savings.

Info-Tech’s Data Quadrant is a comprehensive evaluation tool that uses the feedback of IT professionals to rank software products based on likeliness to recommend, features scores, net emotional footprint score, and vendor capabilities. These dimensions are aggregated into a Composite Score (CS), which reflects overall user satisfaction and determines the product’s placement within the Data Quadrant. The firm’s methodology ensures that rankings are based entirely on authentic user reviews, free from analyst opinions or vendor influence.

Data from 471 end-user reviews on SoftwareReviews was used to identify the top conversational AI software providers in the firm’s 2025 Data Quadrant report for the category. The insights are intended to support organizations that are considering options to streamline communication strategies.

The 2025 Conversational AI – Gold Medalists are as follows:

FPT.AI, 8.9 CS, ranked high for exceptional usability and intuitiveness.Dialogflow, 8.9 CS, ranked high for ease of implementation.Kore.ai XO Platform, 8.6 CS, ranked high for the breadth of features.Qualified, 8.5 CS, ranked high for quality of features.Amazon Lex, 8.5 CS, ranked high for ease of data integration.Avaamo, 8.3 CS, ranked high for business value created.

“As organizations expand the use of AI in customer interactions, there is increasing pressure to ensure conversational tools deliver real value,” says Benedict Chang, advisory director at Info-Tech Research Group. “The focus has shifted to whether that solution actually enhances the customer experience, connects to key systems, and meets privacy and governance expectations. With generative AI becoming more accessible, organizations need to be thoughtful in choosing platforms that are adaptable, secure, and aligned with their broader business goals.”

User assessments of software categories on SoftwareReviews provide an accurate and detailed view of the constantly changing market. Info-Tech’s reports are informed by the data from users and IT professionals who have intimate experience with the software throughout the procurement, implementation, and maintenance processes. 

Read the full report: Best Conversational AI Tools – 2025

For more information about Info-Tech’s SoftwareReviews, the Data Quadrant, or the Emotional Footprint, or to access resources to support the software selection process, visit softwarereviews.com

About Info-Tech Research Group
Info-Tech Research Groupis one of the world’s leading research and advisory firms, proudly serving over 30,000 IT and HR professionals. The company produces unbiased, highly relevant research and provides advisory services to help leaders make strategic, timely, and well-informed decisions. For nearly 30 years, Info-Tech has partnered closely with teams to provide them with everything they need, from actionable tools to analyst guidance, ensuring they deliver measurable results for their organizations. 

To learn more about Info-Tech’s divisions, visit McLean & Company for HR research and advisory services and SoftwareReviews for software buying insights.  

Media professionals can register for unrestricted access to research across IT, HR, and software and hundreds of industry analysts through the firm’s Media Insiders program. To gain access, contact pr@infotech.com.  

For information about Info-Tech Research Group or to access the latest research, visit infotech.com and connect via LinkedIn and X

About SoftwareReviews
SoftwareReviews is a division of Info-Tech Research GroupSoftwareReviews empowers organizations with the best data, insights, and advice to improve the software buying and selling experience. 

For buyers, SoftwareReviews’ proven software selection methodologies, customer insights, and technology advisors help maximize success with technology decisions. For providers, the firm helps build more effective marketing, product, and sales processes with expert analysts, how-to research, customer-centric marketing content, and comprehensive analysis of the buyer landscape. 

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SOURCE Info-Tech Research Group

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Yalla Group Releases 2025 ESG Report

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DUBAI, UAE, April 22, 2026 /PRNewswire/ — Yalla Group Limited (“Yalla” or the “Company”) (NYSE: YALA), the largest Middle East and North Africa (MENA)-based online social networking and gaming company, today published its 2025 Environmental, Social and Governance (ESG) Report. The report outlines the Company’s 2025 ESG performance and future strategy across five key pillars: responsible governance, environmental stewardship, trust, people, and community engagement, underscoring its enduring commitment to sustainable development.

Tao Yang, Founder, Chairman, and CEO of Yalla, stated, “In 2025, we made tangible progress across our ESG priorities. We expanded our use of renewable energy, integrated energy-efficient technologies and deepened AI applications across daily operations, advancing toward our carbon neutrality goal while strengthening business performance. We also invested in building a more diverse and inclusive workplace where our people can thrive and deliver their best, supporting our sustainable growth. True to our mission of connecting our users and enriching lives across the MENA region through our social and gaming ecosystem, we will continue to innovate with purpose, leading responsibly to create positive, enduring impact and lasting value for all stakeholders.”

Mr. Saifi Ismail, President of Yalla, added, “Our fifth annual ESG report highlights our dedication to promoting sustainability, innovation, and responsible growth. Cultural respect and community engagement remain central to how we operate, enabling us to foster a sense of belonging in our digital entertainment community across the MENA region. This year, we also strengthened our cybersecurity infrastructure, building greater user trust in our platforms. Looking ahead, we will continue to invest in ESG initiatives and leverage advanced technologies to cultivate a safe, engaging and innovative digital ecosystem, driving progress toward a more sustainable future.”

For more information on the Company’s ESG initiatives and to access the complete ESG report in English and Arabic, please visit the ESG section of the Company’s investor relations website at https://ir.yalla.com/esg. 

About Yalla Group Limited

Yalla Group Limited is the largest MENA-based online social networking and gaming company, in terms of revenues in 2022. The Company operates two flagship mobile applications, Yalla, a voice-centric group chat platform, and Yalla Ludo, a casual gaming application featuring online versions of board games, popular in MENA, with in-game voice chat and localized Majlis functionality. Building on the success of Yalla and Yalla Ludo, the Company continues to add engaging new content, creating a regionally-focused, integrated ecosystem dedicated to fulfilling MENA users’ evolving online social networking and gaming needs. Through its holding subsidiary, Yalla Game Limited, the Company has expanded its capabilities in mid-core and hard-core games in the MENA region, leveraging its local expertise to bring innovative gaming content to its users. In addition, the growing Yalla ecosystem includes YallaChat, an IM product tailored for Arabic users, WeMuslim, a product that supports Arabic users in observing their customs, and casual games such as Yalla Baloot and 101 Okey Yalla, developed to sustain vibrant local gaming communities in MENA. Yalla is also actively exploring outside of MENA with Yalla Parchis, a Ludo game designed for the South American markets. Yalla’s mobile applications deliver a seamless experience that fosters a sense of loyalty and belonging, establishing highly devoted and engaged user communities through close attention to detail and localized appeal that profoundly resonates with users.

For more information, please visit: https://ir.yalla.com.

Safe Harbor Statement

This press release contains statements that may constitute “forward-looking” statements pursuant to the “safe harbor” provisions of the U.S. Private Securities Litigation Reform Act of 1995. These forward-looking statements can be identified by terminology such as “will,” “expects,” “anticipates,” “aims,” “future,” “intends,” “plans,” “believes,” “estimates,” “likely to” and similar statements. Statements that are not historical facts, including statements about Yalla Group Limited’s beliefs, plans and expectations, are forward-looking statements. Forward-looking statements involve inherent risks and uncertainties. Further information regarding these and other risks is included in Yalla Group Limited’s filings with the SEC. All information provided in this press release is as of the date of this press release, and Yalla Group Limited does not undertake any obligation to update any forward-looking statement, except as required under applicable law.

For investor and media inquiries, please contact:

Yalla Group Limited
Investor Relations
Kerry Gao – IR Director
Tel: +86-571-8980-7962
Email: ir@yalla.com    

Piacente Financial Communications
Jenny Cai
Tel: +86-10-6508-0677
Email: yalla@tpg-ir.com  

In the United States:

Piacente Financial Communications
Brandi Piacente
Tel: +1-212-481-2050
Email: yalla@tpg-ir.com  

View original content:https://www.prnewswire.com/news-releases/yalla-group-releases-2025-esg-report-302750991.html

SOURCE Yalla Group Limited

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Citizens Bank Data Breach: Edelson Lechtzin LLP Launches Investigation Into Exposure of Personal Information

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National class action firm offering free case evaluations to individuals impacted by the Citizens Bank cybersecurity incident

NEWTOWN, Pa., April 22, 2026 /PRNewswire/ — Edelson Lechtzin LLP, a national class action law firm, is investigating data privacy claims arising from the Citizens Bank, N.A. data breach. Citizens Bank appeared on the Everest gang’s dark web ransomware leak site on or about April 20, 2026.  

Edelson Lechtzin LLP is investigating data privacy claims arising from the Citizens Bank, N.A. data breach.

What Happened

On or about April 20, 2026, samples of sensitive financial data from Texas-based Frost Bank and Citizens Financial Group showed up on Everest’s dark web site. The Everest gang has reportedly given the banks six days before it publicly releases the stolen data. This is a common tactic used by hackers to extort large payments. The Everest gang claims to have approximately 3.4 million records belonging to Citizens Bank

Information Exposed

Affected personal data includes names, home addresses, and account numbers.

Who May Be Impacted

Individuals who received a data breach notification from Citizens Bank may face an increased risk of identity theft and fraud.

Your Legal Options

Edelson Lechtzin LLP is investigating a potential class action to pursue legal remedies on behalf of individuals whose sensitive personal data may have been compromised in the Citizens Bank breach. The firm will evaluate your rights and potential claims at no cost.

Recommended Protective Steps

Review account statements and credit reports regularly and remain vigilant for suspicious activity. Confirm whether your information was involved in the Citizens Bank incident and preserve any letters or emails you received about the breach. Consider placing fraud alerts and credit monitoring.

Contact Us for a Free Case Evaluation

Speak confidentially with a data privacy attorney today: Marc Edelson, Esq., Edelson Lechtzin LLP, 411 S. State Street, Suite N-300, Newtown, PA 18940; Phone: 844-696-7492 ext. 2; Email: medelson@edelson-law.com; Web: www.edelson-law.com. Or click HERE to request a free consultation.

About Citizens Bank

Citizens Financial Group, Inc. is an American bank holding company headquartered in Providence, Rhode Island. The company owns the bank Citizens Bank, N.A., which operates in Connecticut, Delaware, Florida, Maryland, Massachusetts, Michigan, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, and Virginia, as well as Washington, DC.

About Edelson Lechtzin LLP

Edelson Lechtzin LLP is a national class action law firm with offices in Pennsylvania and California. In addition to data breach litigation, the firm handles class and collective actions involving securities and investment fraud, federal antitrust violations, ERISA employee benefit plans, wage theft, and consumer fraud

Media and Partnership Inquiries: Use the contact information above to connect with our team regarding interviews, co-counsel opportunities, and referral partnerships.

Legal Notice: This press release may be considered Attorney Advertising in some jurisdictions.

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SOURCE Edelson Lechtzin LLP

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Registration for the 2026 National Summit in San Diego, CA is Officially Open!

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Leading independent technology distributor Sandler Partners opens registration for their 3-day National Summit, an event dedicated to helping empower Partners to grow their business.

REDONDO BEACH, Calif., April 22, 2026 /PRNewswire/ — Sandler Partners announces that registration is now open for the 2026 Sandler Partners National Summit, taking place October 26–29 at the Hilton San Diego Bayfront in San Diego, CA.

The National Summit is the largest event of the year for the Sandler Partners community—bringing together 600+ Partners, Sandler leadership, and 75+ Providers for three days of insight, collaboration, and opportunity. The event is designed to equip attendees with the knowledge, connections, and strategies needed to navigate a rapidly evolving technology landscape and drive business growth.

Partners, potential Partners, and sponsoring technology Providers can register today by clicking HERE.

“I had the opportunity to connect with the Sandler team, delve into the latest technologies and Partner programs, and build relationships that will help expand the services we deliver to our clients,” states a West Coast Partner and 2025 attendee. “I’m coming back inspired and ready to put some of these new partnerships and ideas into action.”

Shaped by Partner feedback, the Summit focuses on what matters most—delivering practical insights, relevant education, and meaningful connections. Attendees will engage in Growth, Sales, and Technology sessions, explore emerging solutions, and collaborate with peers to exchange ideas, discover new approaches, and strengthen relationships across the community.

TECHNOLOGY PROVIDERS, PLEASE NOTE: Only sponsoring Providers are allowed to attend this event. Those interested in participating as a sponsor can learn more by contacting Tina S. Dyksterhouse, Vice President of Marketing at Tina@SandlerPartners.com.

About Sandler Partners and Their Community Approach
Sandler Partners helps empower their network of leading independent Sales Partners to bring organizations around the world a comprehensive range of technology solutions, including Cybersecurity, Artificial Intelligence (AI), Connectivity, Cloud, Colocation, Mobility, Internet of Things, and Continuity. Their community focus helps support Partners to identify solutions swiftly and unbiasedly from a diverse Provider portfolio of 250+ suppliers. Partner sales agents, VARs, and MSPs gain access to a robust support network, Sales Engineering expertise, marketing resources, and powerful sales tools like SCOUTSolutions FinderScout for Solutions, and the Marketing Center within the Sandler Portal. This helps give their Partners what they need to do what they do best – deliver quality, value, performance, features, unparalleled expertise, and service to their clients. Members of the Sandler Partner community can rely on the industry’s strongest negotiated agreements and a team dedicated to ensuring all their commissions are found, tracked, and paid.

View original content to download multimedia:https://www.prnewswire.com/news-releases/registration-for-the-2026-national-summit-in-san-diego-ca-is-officially-open-302749840.html

SOURCE Sandler Partners

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