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INTERTEK LAUNCHES SUPPLYTEK, THE WORLD’S FIRST END-TO-END GLOBAL MARKET ACCESS SOLUTION TURNING SUPPLY CHAIN UNCERTAINTY INTO A COMPETITIVE ADVANTAGE FOR ITS CLIENTS

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Tariff uncertainties mean companies are facing significant economic, speed to market, quality, and risk assurance challenges across every level of their supply chains while adapting their sourcing strategy to a changing global trading landscape To thrive in this environment, companies need to have the latest intelligence to formulate compelling strategies, based on the right quality assurance solutions, to minimise the impact of re-engineering their sourcing operations and turn it into a competitive advantageSupplyTek will assure our clients go to market faster with their new sourcing strategy while controlling costs – and crucially, without compromising on Quality, Safety and Sustainability for consumersSupplyTek is the first end-to-end global market access suite of solutions capitalising on Intertek’s leading-edge Consulting, Training and Assurance solutions:
– Consulting – mapping supply chains end-to-end, strategic advice on moving suppliers, advising on market access regulations, risk assessments by market, supplier and product  
– Training – ensuring people and suppliers have the right operating, regulatory and brand standard capabilities
– Assurance – optimising supply chains through global risk-based quality assurance to ensure the highest Quality, Safety and Sustainability standards 24/7 Intertek is uniquely positioned to empower its clients to turn the current trade risks into opportunities, by leveraging its global footprint, industry-leading ATIC solutions, unrivalled supply chain intelligence, deep technical expertise and years of quality assurance and data insights

LONDON, May 2, 2025 /PRNewswire/ — As the pace of change in the global trade landscape intensifies, Intertek, (“Intertek” and “Group”), a Total Quality Assurance provider to a range of industries worldwide, launches the first comprehensive suite of industry-leading ATIC global market access solutions to help companies around the world navigate the complexities of supply chain re-engineering.

Today, companies operate in a truly global market, running complex global multi-sourcing and manufacturing operations as part of an omni-channel approach. In a world where tariffs and trade policies are evolving rapidly and uncertainly, SupplyTek offers businesses access to Intertek’s leading-edge Consulting, Training and Assurance solutions, enabling them to go to market faster with Total Peace of Mind.

SupplyTek capitalises on our global footprint, Science-based Quality Assurance solutions, unrivalled supply chain intelligence, deep expertise and years of data insights to help businesses successfully identify, assess and manage the impact of heightened supply chain risks and ongoing uncertainty on their global operations.

True to Intertek’s pioneering spirit, it is leading the way, becoming the first company globally to help its clients to turn the risks associated with supply chain re-engineering – including tariffs and new trade deals – into an opportunity. SupplyTek will enable brands across all sectors to adapt their business strategies to effectively mitigate changes to international trade, manage the complexity across their supply chains, evolve their product offering with pace and make sure their people and suppliers are operating with the right skills and capabilities.

SupplyTek enables brands to operate with Total Peace of Mind by leveraging Intertek’s leading-edge Consulting, Training and Assurance solutions. These include:

Consulting

Mapping our clients’ Tier 1, Tier 2 and Tier 3 suppliers end-to end to help them understand their impacts, risks and opportunities:
– Identifying alternative supplier opportunities – finished product, raw materials, ingredients and components
– Transportation and logisticsAdvising on a range of strategic and cost-impact factors, including:
– Market access regulations (including CSRD, CSDDD, REACH)
– Applicable labelling, packaging, environmental, sustainability and other requirements
– Traceability and rules of origin requirementsAdvising on the impact of tariffs on supply chains, including:
– Risk assessments by market and by supplier
Identifying potential issues (quality, authenticity, compliance) with goods of varying origin
– Working with you to validate the economic and other benefits of localised sourcingUsing our Intertek Inform digital platform to give our clients access to over 1.6m product standards, ensuring they have the right information by market to sell their products 

Training

Online, on-demand and in person training on:

Regulatory compliance requirementsHow to assess quality, safety and sustainability of new suppliersHow to assess logistics and transportation capability and risksCustoms & export requirementsEnsuring existing and new suppliers have the right skills and operating capability to meet changing regulatory and brand standard requirements

Assurance

Optimising supply chains, operations and speed to market in the face of tariff changes / uncertainty, including by accelerating the onboarding of new suppliersGiving our clients Total Piece of Mind and protecting their reputation and brand as they transform their operations and supply chains by:
– Putting in place new management systems in their operations and supply chains to ensure the highest quality, safety and sustainability standards 24/7
– Audits against ISO standards
– Supplier management audits to validate working conditions, fair labour and ethical compliance
– Identifying and mitigating the quality, safety and sustainability risks in their new supply chainsGiving our clients the technology and digital tools they need, including our risk-monitoring digital solution which provides a Quality, Safety and Sustainability warning system and allows tracking of performance

This unique combination of services and technology makes Intertek’s SupplyTek solutions the most comprehensive offering on the market for pinpointing specific areas of risk, enabling companies to power ahead safely by maintaining speed to market while controlling costs and crucially, without compromising on Quality, Safety and Sustainability for consumers.

With more than 1,000 laboratories and offices in more than 100 countries, Intertek’s experts will provide solutions specific to each industry sector and product category, offering the bespoke services each client needs to succeed in an uncertain marketplace.

Andre Lacroix, CEO of Intertek Group, commented:

“At this time of international trade and supply chain changes, our clients around the world are in need of systemic solutions, advice and guidance on global market access, enabling them to bring their products to market at speed but without compromising on the right Quality Assurance, Safety and Sustainability standards.

Our role in society is mission-critical, providing ATIC solutions to over 400,000 clients across every industry and region. It is at times like this where our purpose comes to life and our passion for Science-based excellence makes a huge difference for our clients. We are uniquely placed to help companies navigate the current environment capitalising on our data-driven insights and technical expertise in each of the industries we operate in.

SupplyTek empowers our clients to confidently navigate today’s fast changing global environment, turning uncertainty into opportunity. Based on our Science-based technical deep expertise, market insights, and our global portfolio of industry-leading Risk-based Quality Assurance solutions, Intertek is uniquely positioned to help businesses around the world adapt with speed and confidence to uncertainty, enabling them to better protect value for their shareholders and continue delivering superior quality for their customers.”

https://www.intertek.com/news/2025/intertek-launches-supplytek/

Intertek

Intertek is a leading Total Quality Assurance provider to industries worldwide.

Our network of more than 1,000 laboratories and offices in more than 100 countries delivers innovative and bespoke Assurance, Testing, Inspection and Certification solutions for our customers’ operations and supply chains.

Intertek is a purpose-led company to Bring Quality, Safety and Sustainability to Life. We provide 24/7 mission-critical quality assurance solutions to our clients to ensure that they can operate with well-functioning supply chains in each of their operations.

Our Customer Promise is: Intertek Total Quality Assurance expertise, delivered consistently, with precision, pace and passion, enabling our customers to power ahead safely.

intertek.com

Contact:  Intertek@dentonsglobaladvisors.com 

 

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Bobby Lehew Named commonsku’s Chief AI Officer — an Industry First in Promo

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TORONTO, April 20, 2026 /CNW/ – commonsku, the connected workflow platform trusted by 950+ distributors driving $1.9 billion in network volume, today announced the creation of a dedicated AI + Strategy role, promoting Bobby Lehew to Chief AI Officer to lead the company’s AI initiative for customers and the platform. The move makes commonsku the first platform in the promotional products industry to invest at the leadership level in AI strategy shaped directly by distributor needs.

The new role bridges the gap between what AI can do and what commonsku’s customers need it to solve, owning the intelligence loop between customers, product, and the AI landscape. What makes the role distinct: it combines AI landscape intelligence, product strategy influence, direct customer engagement, and industry thought leadership in a single role.

A Natural Evolution

Lehew brings more than 30 years of experience in the promotional products industry to the role. Prior to joining commonsku, he was the CEO of Robyn Promotions, a company among the first wave of distributors who architected the model of technology driven e-commerce company stores in the industry, earning three consecutive Inc. 5000 rankings. Always tech-forward in his work, his industry recognition includes multiple Gold and Silver PPAI Pyramid Awards.

The shift to AI strategy is a natural next chapter for Lehew. At commonsku, he built the company’s content engine from scratch — co-hosting the skucast (350+ episodes, the #1 promotional products podcast) while leaning heavily into AI for all his work. He is editor of The AI Promo Brief, the industry’s go-to resource for AI developments in promotional products, and speaks frequently on the future of merch and the cultural shifts transforming how we sell. At PPAI Expo 2026, his AI session packed the room to capacity and was named a must-attend session by PPAI editors. The industry has been watching Lehew move deeper into AI for over a year. This role makes it official.

Investing in AI for Customers

“The industry is at an inflection point with AI, and distributors need a partner who understands their business,” said Catherine Graham, CEO of commonsku. “commonsku has always been built ‘by promo, for promo.’ Bobby has three decades of that expertise, a passion for helping our customers, and the strategic insight to shape AI tools for future growth. This role reflects our mission: making sure our AI tools solve real problems for real distributors.”

“The companies pulling ahead are the ones leading with customer intelligence – letting what they learn from their community shape what they build and advancing with the frontier of AI development. That’s what this role is designed to do. I’ll be talking with our customers at every level about AI and making sure the features we build make work smarter, drive growth, and eliminate friction.” said Lehew.

“Bobby and I have been creative partners for years, always pushing each other to see around corners for this industry,” said Mark Graham, President of commonsku. “We’ve launched multiple projects together and helped educate and raise the standard for what the future distributor can look like. This role is a natural evolution of that passion. He deeply understands the industry and the distributor’s pain points, and he sees with us an incredible opportunity with AI. We’re thrilled to build commonsku’s AI future together.”

commonsku’s AI investments are already in motion. The skubot Mockup Generator is in beta with Advanced and Enterprise customers, a new Opportunity Agent is entering beta as an AI-powered business intelligence tool, and the company’s immediate roadmap includes a Description Rewriter, Auto-Art Configuration, and a Presentation Generator with much more to come.

About commonsku

commonsku is the workflow platform of choice for the promotional products industry. Built by industry experts, it combines CRM, order management, and social collaboration tools in one cloud-based solution. Over 950 distributors and the industry’s largest suppliers rely on commonsku to power $1.9 billion in network volume. With commonsku, teams process more orders, work more efficiently, and grow their sales faster. Learn more at www.commonsku.com.

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The Oxygen Plan Corporation Files Utility Patent on O2OS™ Pre-Diagnostic Behavioral Health Architecture — Measurement, Routing, Reimbursement, Governance; 2008 Prior Art

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Four-layer architecture spans measurement, routing, reimbursement, and governance. 2008 filing predates the Apple App Store and the current generation of digital behavioral health platforms.

MINNEAPOLIS, April 20, 2026 /PRNewswire-PRWeb/ — The Oxygen Plan Corporation today filed a Track One (prioritized examination) utility patent application covering the O2OS™ architecture — spanning measurement, routing, reimbursement, and governance — with foundational disclosures dating to April 22, 2008.

We built the pre-diagnostic measurement layer to make risk visible before it becomes a clinical event. Our role is architecture and calibration. Deployment, operations, and vertical execution sit with institutional partners. — Eric Lucas, Founder-Governor • The Oxygen Plan Corporation

O2OS™ establishes a structured, pre-diagnostic measurement framework that makes behavioral health risk visible, routable, and economically measurable before it becomes a clinical event.

The 2008 filing predates the launch of the Apple App Store.

The subsequent 2009 PCT publication predates the current generation of digital behavioral health platforms.

THE ARCHITECTURE

O2OS™ is a four-layer operating system for behavioral health:

Measurement — Stress Number™, a composite score across Home, Work, and Social domains (each scored 0–100), designed to produce a bounded, interoperable pre-diagnostic behavioral health signalRouting — Smart Referral Engine™, threshold-triggered and tri-hierarchical, designed to match individuals to appropriate resourcesReimbursement — CPT-aligned workflow support, intended to enable billing integrationGovernance — the Automated Governance Utility™, a license registry and access control layer designed to support neutrality and structured participation

The system operates as a closed-loop architecture in which pre-diagnostic measurement informs routing, routing aligns with reimbursement pathways, and governance enables coordinated operation at scale.

STRUCTURAL GAPS

Behavioral health systems currently operate with two unresolved structural gaps:

Penetration Gap — the majority of individuals remain unmeasured at the pre-diagnostic stageRouting Gap — measured individuals are not consistently routed to appropriate resources

O2OS™ is designed as a pre-diagnostic measurement and routing architecture that addresses both conditions within a unified system.

FEDERAL ALIGNMENT

O2OS™ is aligned with established federal and reimbursement pathways, including CMS Coverage with Evidence Development (CED), CPT 96127 and CPT 96138, Medicaid 1115 Waivers, HEDIS quality measures, and CMS Aim 1 for prevention and early detection.

CLINICAL VALIDATION

Stress Number™ has been validated working in collaboration with Mayo Clinic (Archives of Psychology, 2018, N=292). O2OS™ functions as a pre-diagnostic measurement layer designed to support routing toward existing clinical tools and workflows.

About The Oxygen Plan Corporation

The Oxygen Plan Corporation develops O2OS™ — a pre-diagnostic measurement, routing, reimbursement, and governance architecture for behavioral health. Foundational disclosures date to 2008 prior art, with peer-reviewed clinical validation conducted working in collaboration with Mayo Clinic.

Learn more at:

www.theoxygenplan.com

Statements describe system architecture, intended capabilities, and alignment pathways. Implementation and outcomes vary by partner, deployment, and regulatory context.

Media Contact

Chris Lechuga, The Oxygen Plan Corporation, 1 877 897-6520, chris@rockerpr.com, www.theoxygenplan.com

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West Monroe Named in Customer Experience Strategy Consulting Services Landscape by Independent Research Firm

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Firm believes inclusion reflects its ability to connect customer experience, AI, and execution to measurable business outcomes

CHICAGO, April 20, 2026 /PRNewswire/ — West Monroe, a global business and technology consulting firm, announced it has been named among Notable Providers in The Customer Experience Strategy Consulting Services Landscape, Q2 2026. The report serves as a resource for executives and customer experience leaders evaluating customer experience strategy consulting providers, offering an overview of 28 providers across the market based on factors such as geographic focus, industry expertise, and business scenarios.

As organizations look to increase customer stickiness and drive growth, many are increasing investment in customer experience strategy while also exploring how AI can enable more personalized, efficient, and scalable experiences. At the same time, organizations face growing pressure to demonstrate clear business value—driving demand for partners that can embed data and AI into end-to-end customer journeys and translate those investments into measurable outcomes.

“Customer experience is evolving as AI expands what’s possible—and raises the bar for how organizations deliver it,” said Chuck Malone, Platforms & Customer Strategy Lead at West Monroe. “We believe our inclusion reflects our focus on helping clients move beyond strategy to execution, embedding data and AI into customer journeys in a way that improves engagement, strengthens retention, and delivers measurable business results.”

West Monroe brings longstanding experience helping organizations design and implement customer-centric strategies across industries including healthcare, banking, energy and utilities, insurance, and consumer & industrial products.

As part of the report, Forrester asked each provider included in the Landscape to identify the business scenarios for which clients most often engage them and highlighted extended scenarios that differentiate providers. In addition to the core business scenarios identified in the report—business assessment and analysis, customer research, and vision and strategy setting—West Monroe highlighted prioritization and roadmapping, technology transformation, and workforce enablement among the extended scenarios.

A core focus of the firm’s customer experience work is contact center and service transformation—helping organizations redesign customer journeys, modernize operations, and implement AI-enabled platforms to improve service experiences and reduce cost-to-serve.

The firm’s customer experience work has delivered measurable results for clients across industries, including:

Healthcare: Redesigned critical contact center workflows for a healthcare organization, improving first-call resolution by 68%, reducing clinic task volume by 33%, and increasing patient satisfaction.Energy & Utilities: Built a Salesforce-powered digital portal in 60 days to support solar rebate programs, reducing approval timelines by more than 60% and enabling administration of 25+ clean energy programs.Banking: Led a digital transformation for a mid-market bank, reimagining onboarding, servicing, and program management—driving more than $100M in new deposits, $550K+ in annual cost avoidance, and a 96% platform adoption rate.

Learn more about West Monroe’s customer experience services: https://www.westmonroe.com/services/customer-experience-platforms.

Forrester does not endorse any company, product, brand, or service included in its research publications and does not advise any person to select the products or services of any company or brand based on the ratings included in such publications. Information is based on the best available resources. Opinions reflect judgment at the time and are subject to change. For more information, read about Forrester’s objectivity here.

About West Monroe

West Monroe is a global business and technology consulting firm passionate about creating value for our clients. We co-create solutions that accelerate results now and prepare industries to tackle what’s next. We’re excited by the possibilities that technology creates. We work with our clients to deliver on the possible, building on their goals, generating fresh insights and creating inspiring outcomes.

We excel at the intersection of industry, strategy, people and technology—always driving rapid impact. Our all-in approach comes from our unique employee ownership structure. Our clients’ success is our success. From the beginning, our growth has come from putting people at the center. Fortune and USA Today consistently celebrate West Monroe as a top workplace, and we’re recognized as a leading consultancy by Forbes and Business Insider. Let’s find more value for your business.

Share our passion at westmonroe.com

Media Inquiries
Christina Galoozis
Director, Communications & Public Relations
cgaloozis@westmonroe.com
847-302-1762

Shira Cohen
Manager, Public Relations
scohen@westmonroe.com
443-841-6879

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