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boost.ai and Ciklum Expand Enterprise Access to Fast, Fully-Compliant Conversational AI Solutions

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The alliance merges AI agent excellence with engineering expertise, helping enterprises around the globe launch intelligent AI agents quickly and securely.

SANDNES, Norway, May 20, 2025 /PRNewswire/ — boost.ai, a leading conversational AI platform today announced a strategic partnership with Ciklum, a global experience engineering firm headquartered in London. The alliance combines Ciklum’s deep technical and engineering expertise with boost.ai’s AI platform to create scalable, real-world AI solutions for enterprise clients.

As an official services partner, Ciklum will lead the implementation, customization, and optimization of boost.ai’s platform.

“Conversational AI has evolved from being a support tool to a strategic business enabler, driving customer engagement, operational efficiency, and real-time insight generation at scale,” said Gourav Datta, Global Head of Automation and AI at Ciklum. “Our partnership with boost.ai accelerates this transformation. Combining boost.ai’s enterprise-grade platform with Ciklum’s experience-led engineering expertise, we help organisations deploy secure, compliant, and highly effective virtual agents faster and with greater impact. Together, we’re enabling our clients to turn everyday conversations into measurable business outcomes.”

boost.ai’s focus extends beyond advanced technology to the control, security, and ease of implementation that regulated enterprises demand. The platform allows organizations to orchestrate seamlessly between traditional natural‑language understanding (NLU) models and large language models (LLMs), maintaining full governance over customer journeys.

The platform delivers working solutions in days and weeks, rather than months and years, and is already trusted by banks, credit unions, insurers, and other financial institutions to handle thousands of intents with the precision and security required to trust every conversation.

“The demand for trustworthy AI that meets the needs of modern enterprises has never been higher. Our shared dedication to end‑to‑end customer outcomes makes Ciklum a perfect partner as we continue to deliver outstanding customer journeys for enterprises across the globe,” said Adam Fenwick, SVP of Global Alliances at boost.ai. “Ciklum represents true expertise where it counts, with a delivery track record spanning decades. Together, we’re set to help organizations across regulated industries re‑imagine their customer journey through safe, scalable AI agents.”

For boost.ai, the partnership expands its footprint in key markets such as the UK and the US, where Ciklum has an established client base. For Ciklum, it is a strategic step toward scaling its AI capabilities and reaffirming its commitment to solving complex problems through an experience-first mindset.

To learn more about how boost.ai and Ciklum are driving scalable AI solutions for enterprises, click here. Make sure not to miss Ciklum’s session at BoostCamp 2025—secure your spot today.

About Ciklum

Ciklum is a global Experience Engineering firm with over 4,000 engineers, design specialists, and consultants worldwide. By blending product engineering, exceptional customer experiences, and AI, Ciklum delivers digital solutions with real-world impact. For more than two decades, Ciklum has partnered with ambitious enterprises and disruptors to engineer the next era of digital business.

About boost.ai

Boost.ai provides a leading enterprise conversational AI platform, purpose-built for industries that demand security, transparency, and scale. Combining natural language understanding (NLU) with large language models (LLMs), the platform enables businesses to build intelligent, context-aware virtual agents. While already established in regulated industries, the platform is gaining adoption in sectors where trust, speed, and reliability are equally important.

View original content to download multimedia:https://www.prnewswire.com/news-releases/boostai-and-ciklum-expand-enterprise-access-to-fast-fully-compliant-conversational-ai-solutions-302459886.html

SOURCE boost.ai

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Routific connects delivery route planning to 9,000+ apps through Zapier

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New Routific integration on Zapier sends orders from QuickBooks, WooCommerce, Google Sheets, and other apps straight into Routific to plan optimized delivery routes

VANCOUVER, BC, Nov. 12, 2026 /PRNewswire-PRWeb/ — Weeks after launching its Shopify app, Routific, the smart route optimization and delivery management platform for growing delivery businesses, is now available on Zapier. Delivery businesses can connect Routific to more than 9,000 apps, from online stores and order forms to spreadsheets and databases, and stop retyping orders before they can plan a single route.

Previously, we relied on manually downloading and uploading spreadsheets… By connecting Knack, Zapier, and Routific, we’ve automated that process.

“Every delivery business runs on a different mix of tools. One takes orders in WooCommerce, another in Airtable, another in a form they built themselves,” said Marc Kuo, Founder and CEO of Routific. “We can’t build a native integration for every one of them, so we built one that reaches all of them. Orders get into Routific on their own, and dispatchers spend their time on routes drivers trust, not on copying addresses.”

With Zapier, businesses can create, update, complete, and delete orders in Routific, create routes, and publish a day’s routes to drivers. They can also pull route details, route timelines, and proof-of-delivery photos back out to other apps. Common setups include sending new QuickBooks invoices to Routific as delivery orders, adding new WooCommerce orders to Routific as they come in, turning rows in Google Sheets or Airtable into delivery orders, and publishing routes to drivers at the same time every morning.

Diaper Stork is a Seattle-area diaper service that delivers premium cloth diapers to families each week while picking up their used diapers for laundering and reuse.

“With hundreds of weekly deliveries, managing our routes and keeping customer information up to date is a big part of our operation,” said Carrie Pollak, CEO of Diaper Stork.

“Previously, we relied on manually downloading and uploading spreadsheets between our customer management system and our routing software. By connecting Knack, Zapier, and Routific, we’ve automated that process. New delivery orders now flow directly into our routing system, and delivery updates and tracking information are automatically shared back with our customer service team. This saves us time, reduces manual work, and gives our team better visibility into every delivery. Most importantly, it allows us to spend less time managing systems and more time taking care of our customers.”

Routific is the highest-rated route planning software on Capterra, with 4.9 stars from 144 reviews as of November 2026. The Zapier integration is available now to all Routific customers. Businesses can get started from Routific’s Zapier page or learn more about Routific’s Zapier integration. Watch how it works: https://www.youtube.com/watch?v=5I0Xm_nmVVw

About Routific

Founded in Vancouver in 2012, Routific is smart route optimization and delivery management software for growing delivery businesses, from food and grocery brands to florists, furniture retailers, and couriers. Its optimization algorithm, inspired by how honeybees find the shortest path to food, builds routes drivers trust. Routific is the highest-rated route planning software on Capterra. It connects with Shopify, Zapier, and thousands of other apps.

Media Contact

Suzanne Ma, Routific, 1 888-907-6884, press@routific.com, www.routific.com

View original content to download multimedia:https://www.prweb.com/releases/routific-connects-delivery-route-planning-to-9-000-apps-through-zapier-302936354.html

SOURCE Routific

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Routific connects delivery route planning to 9,000+ apps through Zapier

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By

New Routific integration on Zapier sends orders from QuickBooks, WooCommerce, Google Sheets, and other apps straight into Routific to plan optimized delivery routes

VANCOUVER, BC, Nov. 12, 2026 /PRNewswire-PRWeb/ — Weeks after launching its Shopify app, Routific, the smart route optimization and delivery management platform for growing delivery businesses, is now available on Zapier. Delivery businesses can connect Routific to more than 9,000 apps, from online stores and order forms to spreadsheets and databases, and stop retyping orders before they can plan a single route.

Previously, we relied on manually downloading and uploading spreadsheets… By connecting Knack, Zapier, and Routific, we’ve automated that process.

“Every delivery business runs on a different mix of tools. One takes orders in WooCommerce, another in Airtable, another in a form they built themselves,” said Marc Kuo, Founder and CEO of Routific. “We can’t build a native integration for every one of them, so we built one that reaches all of them. Orders get into Routific on their own, and dispatchers spend their time on routes drivers trust, not on copying addresses.”

With Zapier, businesses can create, update, complete, and delete orders in Routific, create routes, and publish a day’s routes to drivers. They can also pull route details, route timelines, and proof-of-delivery photos back out to other apps. Common setups include sending new QuickBooks invoices to Routific as delivery orders, adding new WooCommerce orders to Routific as they come in, turning rows in Google Sheets or Airtable into delivery orders, and publishing routes to drivers at the same time every morning.

Diaper Stork is a Seattle-area diaper service that delivers premium cloth diapers to families each week while picking up their used diapers for laundering and reuse.

“With hundreds of weekly deliveries, managing our routes and keeping customer information up to date is a big part of our operation,” said Carrie Pollak, CEO of Diaper Stork.

“Previously, we relied on manually downloading and uploading spreadsheets between our customer management system and our routing software. By connecting Knack, Zapier, and Routific, we’ve automated that process. New delivery orders now flow directly into our routing system, and delivery updates and tracking information are automatically shared back with our customer service team. This saves us time, reduces manual work, and gives our team better visibility into every delivery. Most importantly, it allows us to spend less time managing systems and more time taking care of our customers.”

Routific is the highest-rated route planning software on Capterra, with 4.9 stars from 144 reviews as of November 2026. The Zapier integration is available now to all Routific customers. Businesses can get started from Routific’s Zapier page or learn more about Routific’s Zapier integration. Watch how it works: https://www.youtube.com/watch?v=5I0Xm_nmVVw

About Routific

Founded in Vancouver in 2012, Routific is smart route optimization and delivery management software for growing delivery businesses, from food and grocery brands to florists, furniture retailers, and couriers. Its optimization algorithm, inspired by how honeybees find the shortest path to food, builds routes drivers trust. Routific is the highest-rated route planning software on Capterra. It connects with Shopify, Zapier, and thousands of other apps.

Media Contact

Suzanne Ma, Routific, 1 888-907-6884, press@routific.com, www.routific.com

View original content to download multimedia:https://www.prweb.com/releases/routific-connects-delivery-route-planning-to-9-000-apps-through-zapier-302936354.html

SOURCE Routific

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Build, Partner or Hybrid: Trigent Helps Mid-Market Leaders Choose a Global Capability Center Based on Evidence

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Trigent Xperience Zone (TXZ) lets US, UK, and European mid-market companies test-drive an India capability and innovation center.

BOSTON, Nov. 12, 2026 /PRNewswire/ — Trigent, a global technology and AI solutions company, today launched the Trigent Xperience Zone (TXZ) and a Global Capability Center (GCC) Fit Assessment. These services give mid-market companies in the US, UK, and Europe a working view of an India Global Capability Center, and a recommended setup, before they commit capital.

A new kind of buyer

Captive centers and dedicated offshore development centers are no longer a Fortune 500 story alone. Out of India’s 2,117 GCCs, nearly half belong to mid-market and smaller companies, according to Nasscom’s FY2026 report.

The work is changing too. The same report finds 96% of GCCs opened since FY2021 launched with a product, R&D or engineering mandate. So, the business case now rests on capability and innovation, not just cost.

See it, test it, then scale it

TXZ lets leaders explore nine working areas of Trigent’s India operations, from interview rooms and delivery floors to the legal and accounts teams. With the Fit Assessment, they get a starting model built on their goals, timeline, and readiness.

According to Trigent, this 360-degree view is critical because mid-market Global Capability Centers typically struggle one year down the line when hiring and governance gaps start to show.

Pick the right starting point

The GCC Fit Assessment is built for the CEO, CFO, CTO, and CHRO, who sign off on a GCC but often judge readiness differently. Whether the answer is a fully owned captive center, a partner-led model, or a hybrid, the assessment weighs the trade-offs that stall boardroom discussions: speed versus control, cost versus capability, internal readiness versus growth.

“India’s next wave of Global Capability Centers will be built by mid-market companies, from founder-led businesses to PE-backed portfolio firms,” said Rohail Qadri, President, GCC & Professional Services at Trigent. “For them, a GCC isn’t just a cost play anymore. It’s a bet on growth and innovation, and a choice about how much control to keep. We’ve spent three decades working alongside similar companies, so we know where they stretch and where they stall. We help them get those calls right before capital is committed.”

Leaders can take the virtual tour and the GCC Fit Assessment at Trigent Xperience Zone.

About Trigent

Trigent is a data-first, AI-driven global technology solutions provider helping organizations modernize operations and build next-generation Global Capability Centers that deliver measurable business outcomes and bespoke experiences. We enable customers to lead the shift in their industries with trusted, scalable solutions that help them maximize their IT investments. With decades of experience, deep domain expertise, and strong technology capabilities, Trigent has been delivering end-to-end solutions for ISVs, enterprises, and SMBs since 1995. To learn more, visit trigent.com.

Media Contact:

Shamini Martin
Trigent Software, Inc.
info@trigent.com
+1 (508) 490 6000
trigent.com 

View original content to download multimedia:https://www.prnewswire.com/news-releases/build-partner-or-hybrid-trigent-helps-mid-market-leaders-choose-a-global-capability-center-based-on-evidence-302937866.html

SOURCE Trigent Software

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