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Cognizant Makes Scalable Agent Networks Accessible to Every Enterprise

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Open-Sources Neuro® AI Multi-Agent Accelerator

TEANECK, N.J., May 22, 2025 /PRNewswire/ — Cognizant (Nasdaq: CTSH) today announced that it has open-sourced its Neuro® AI Multi-Agent Accelerator for research and academic use. This open-source software enables domain experts, researchers, and developers to immediately start prototyping and building agent networks across virtually any use case. The open-source software will help accelerate AI adoption by promoting collaboration in building and customizing multi-agent systems for adaptive operations and real-time decision-making. Enterprises can leverage Cognizant’s Multi-Agent Services Suite to deploy networks of agents in a commercial setting at scale and to efficiently manage them in production, under a commercial license.

The AI Agents Market is anticipated to rapidly grow over the next five years, from a value of USD 5.1 billion in 2024 to a projected worth of USD 47.1 billion by the year 2030. Today’s news speeds how enterprises can leverage interconnected agents to explore new revenue streams and drive scalable business value. Developed by Cognizant’s AI Lab, the open-sourced software for Neuro® AI Multi-Agent Accelerator demonstrates Cognizant’s leadership in AI innovation and its commitment to advancing the application of AI Agents.

Clients like Telstra, Australia’s leading telecommunications and technology company, are working with Cognizant to test and deploy multi-agent systems.

“The open sourcing of the Neuro AI Multi-Agent Accelerator will further empower our teams to rapidly prototype and integrate existing AI agents, and help accelerate our software development lifecycle,” said Telstra’s Group Executive for Product and Technology, Kim Krogh Andersen. “We’re already starting to see the potential for gains in quality, velocity and efficiency as a result.”

Cognizant has also helped a healthcare company create a Contract Negotiator agent network that speeds up medical appeal processing times, as well as a consumer packaged goods firm for analyzing supply chain management. Cognizant is in the process of more than 65 conversations with clients around agentic AI.

Building a successful multi-agent network requires the ability to orchestrate diverse agents, tools, and knowledge sources — including general-purpose large language models (LLMs) and organization-specific systems like service level management (SLMs) or retrieval-augmented generation (RAG) frameworks. Cognizant’s Neuro AI Multi-Agent Accelerator aims to enable virtually seamless integration with APIs, RAG, and third-party agents like Salesforce’s Agentforce, Google’s Agentspace, or Crew AI—via its native Model Context Protocol (MCP) or standard API calls. An optional inter-agent coordination protocol allows these agents to autonomously organize, delegate tasks, and route processes—boosting efficiency and minimizing errors. Agent2Agent (A2A) protocol is also supported, which expands agent collaboration across clouds, platforms, and organizational boundaries.

“To stay competitive in the era of agentic AI, enterprises must be free to experiment—to explore how agents can transform business processes and drive operational efficiencies,” said Babak Hodjat, Chief Technology Officer of AI at Cognizant. “By open-sourcing Neuro AI Multi-Agent Accelerator, we’re expanding access to our cutting-edge multi-agent technology—empowering developers to innovate faster, and enabling decision-makers, regardless of technical background, to rapidly prototype systems and directly observe their impact on key performance indicators.

“Agentforce is built on Salesforce’s deeply unified platform that is open and extensible, empowering our ecosystem of partners and builders to innovate with AI that’s grounded in trust. Cognizant’s decision to open source its Neuro AI Multi-Agent Accelerator exemplifies the kind of partnership that helps our customers move faster and innovate with confidence,” said Gary Lerhaupt, Vice President of Product Architecture, Salesforce. “Together, we’re enabling enterprises to deploy agents that think, collaborate, and deliver value—across every corner of their business.”

Neuro® AI Multi-Agent Accelerator – Key Features:

Intelligent Opportunity Discovery: Provide a company name or problem area, and the Agent Network Designer will automatically propose a tailored agentic network aligned to your use case—helping you move from idea to implementation faster.Rapid and Streamlined Customization: Quickly build and modify multi-agent systems using natural language or leverage prebuilt templates for domains like loan origination, customer service, retail optimization, and intranet automation—dramatically reducing development cycles and risk.Scalable, Distributed Operation: Connectors support homegrown tools, APIs, and third-party agents like Salesforce’s Agentforce and Google Agentspace via Model Context Protocol (MCP) or standard API calls. A coordination layer enables agents to intelligently self-organize, distribute tasks, and route processes—boosting efficiency and reducing errors.Secure Private Data: Supports regulated industries such as finance and healthcare by isolating confidential information through private data channels to support compliance and data protection.LLM and Cloud Provider Agnostic: Easily switch between open-source and most commercial LLMs, as well as private/public cloud providers, without the need for system rebuilds.Extensible Coded Tools: Enhance agent networks with custom-coded tools—vital for grounding agent decisions in real-time data, or for defining logical boundaries that trigger human intervention where needed.Multi-server, Distributed Deployment: Run agent sub-networks across multiple servers, enabling scalable architectures that support parallel processing, geographic distribution, or segmented use cases.Data-Driven Network Definition: Define and update your agentic systems entirely via data-only configuration files—supporting version control, auditability, and rapid reusability across projects.Agent Testing Capability: Use the Agent Network Tester to identify bottlenecks or breakdowns within your network. Get actionable insights into coordination issues, agent logic gaps, or integration errors.

Cognizant Scales Agents to 330,000 people via its Intranet, 1Cognizant

Thousands of employees now use 1Cognizant, an intranet assistant powered by its Neuro AI Multi-Agent Accelerator. This tool consolidates and organizes multiple agents to efficiently help employees with various tasks, from reserving meeting rooms and calling cabs to handling inquiries like moving countries or getting married. 1Cognizant can now provide immediate actionable advice and assistance to employees, increasing efficiency and breaking down internal silos.

For more information visit our landing page or our blog.

About Cognizant
Cognizant (Nasdaq-100: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we’re improving everyday life.

See how at www.cognizant.com or @cognizant.

For media inquiries, please contact:

U.S.
Name: Gabrielle Gugliocciello
Email: gabrielle.gugliocciello@cognizant.com

Europe / APAC
Name: Christina Schneider
Email: christina.schneider@cognizant.com

India
Name: Rashmi Vasisht
Email: rashmi.vasisht@cognizant.com 

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View original content:https://www.prnewswire.co.uk/news-releases/cognizant-makes-scalable-agent-networks-accessible-to-every-enterprise-302462569.html

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Xinhua Silk Road: Transformation helps “north China capital of daily porcelains” seek bigger global presence

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BEIJING, Nov. 12, 2026 /PRNewswire/ — When the 2026 China (Beijing) International Exquisite Ceramics Expo kicked off on November 5, 20 ceramic producers from Huairen City of Shanxi Province, north China showcased not only delicate exhibits, but also the prowess of their porcelain artisans.

The exhibition offered visitors a chance to get a glimpse of Huairen’s porcelain industry whose transformation driven by technology innovation and development philosophy change has borne delightful fruits.

In September, Huairen municipal government was included in the list of founders for establishing demonstration zones for national geographical indication protection in China and was the only one selected in Shanxi Province.

Currently, the city is capable of producing over 20 series of ceramic products such as daily porcelains, hotel porcelains, packaging porcelains and porcelain artworks, and boasts an annual full-industrial chain output value of 6.3 billion yuan.

In Huairen Economic and Technological Development Zone, 31 local enterprises engaged in ceramic raw materials production, R&D, manufacturing, testing, logistics and marketing have leveraged digital technologies to transform production.

The old production model, which relied on veteran craftsmen judging firing temperature by sight and preparing glaze based on experience, has gradually been replaced by standardized and intelligent processes.

In the workshop of a local ceramic producer, robotic arms apply glaze with high precision, and intelligent kilns independently maintain constant temperatures, cutting the production cycle by nearly 30 percent.

At present, 42 production lines in Huairen have completed intelligent upgrading, helping raise qualified product rates of local producers to 85 percent while dropping unit energy consumption by 18 percent.

While intelligent manufacturing and green development are driving cost-effective production, Huairen ceramic businesses now focus more on design and building emotional and cultural bonds with consumers.

Just like the fine exhibits they brought to the Beijing expo from November 5 to 8, ceramic products of 1,000-plus types from Huairen, including elegant tableware for hotels and co-branded products printed with Disney characters, are on display in a spacious exhibition hall in Yiwu International Trade City.

Beside the hall, a 1,000-square-meter ceramics warehouse for cross-border trade is providing global merchants with access to one-stop product selection and order-placing, bringing Huairen ceramics to daily life of global consumers.

Original link: https://en.imsilkroad.com/p/352962.html

SOURCE Xinhua Silk Road

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Oceanpayment to Showcase OP Link for Cross-Border QR Payments at SFF 2026

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Oceanpayment will showcase OP Link at the Singapore FinTech Festival (SFF) 2026, taking place November 18–20 at Singapore EXPO.

HONG KONG, Nov. 12, 2026 /PRNewswire/ — Digital wallets and QR code payments are part of everyday life worldwide. From shopping and dining to getting around, consumers rely on familiar local wallets, which may not always be accepted abroad.

Using local wallets abroad involves more than adding a payment method. Payment networks, banking systems, and clearing arrangements vary by market. Cross-border QR payments require network connections, transaction data exchange, currency conversion, clearing, and settlement.

Greater interoperability between payment networks is playing an increasingly important role in extending local payment methods across borders.

A traveler may scan a merchant’s QR code with a familiar local wallet; the merchant accepts payment through its existing QR network. Providers across markets must coordinate transaction processing and settlement.

For wallet operators, banks, and payment service providers, cross-border connectivity can extend service reach, reduce duplicate integrations, and support more consumer payment scenarios.

To address this need, Oceanpayment offers OP Link, a cross-border payment connectivity service designed to connect local wallets with payment acceptance networks across markets. OP Link provides wallet operators, banks, payment service providers, and acquiring partners with QR payment connectivity, transaction routing, and support for clearing and settlement coordination. Its capabilities include network access, currency conversion, transaction status synchronization, and cross-network reconciliation, helping simplify coordination between payment systems and extend local payment services to more cross-border consumer scenarios.

As payment networks evolve, SFF 2026 will bring together finance and technology leaders to explore five forces reshaping global finance: geoeconomics, technology, capital, talent, and policy.

At SFF 2026, Oceanpayment will highlight OP Link’s cross-border wallet connectivity and QR payment network integration capabilities. It will also present its integrated payment solutions, including Global Acquiring, Global Issuing, OPCCOUNT (Global Accounts), and OPNexus (Payment Suite & Services).

Oceanpayment has integrated more than 500 payment methods, with services available in over 230 countries and regions. It supports more than 140 transaction currencies and over 10 settlement currencies, serving more than 200,000 businesses worldwide.

Global payment connectivity is reflected in every transaction, from consumers using local wallets abroad to payment networks working across markets. Oceanpayment will continue collaborating with financial institutions and payment network partners to connect local payment capabilities with cross-border consumer needs and support global commerce.

For more information, visit www.oceanpayment.com.

View original content:https://www.prnewswire.com/apac/news-releases/oceanpayment-to-showcase-op-link-for-cross-border-qr-payments-at-sff-2026-302935751.html

SOURCE Oceanpayment

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CX SUMMIT 2026: FULLY LOADED AND NOT TO BE MISSED AS ASIA’S CX LEADERS GATHER IN KUALA LUMPUR

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With 30 technology and innovation partners, regional transformation stories, powerful thought leadership and an immersive #DigitalCX Marketplace, the 11th Customer Experience (CX) Summit promises two action-packed days for customer experience leaders across Asia Pacific.

KUALA LUMPUR, Malaysia, Nov. 12, 2026 /PRNewswire/ — With just two weeks to go, CX Summit 2026 is gearing up for its 11th edition on 25–26 November 2026 at the magnificent Sunway Resort Hotel, Kuala Lumpur. Under the theme “CX – Connected by Intelligence”, the event will bring together CX leaders, business executives, technology innovators and industry practitioners for two days of thought leadership, practical insights, regional transformation stories and technology showcases.

A POWERHOUSE OF IDEAS, INSIGHTS AND TRANSFORMATION

The programme features an exciting mix of industry thought leaders, regional experts and practitioners exploring the forces redefining customer experience, digital transformation and the future of business.

A key highlight will be “ORIENTAL Dreams. ASEAN Rising.”, an exclusive showcase of real transformation journeys and success stories spanning six geographies across Asia. Through practical case studies and first-hand experiences, delegates will gain insights into how organisations are navigating change, leveraging intelligence and technology, and delivering meaningful business and customer outcomes.

The highly anticipated “Meeting of Minds” engagements via expert panel discussions will further explore three critical dimensions of transformation – Digital, People and CX Best Practices – encouraging deeper conversations and fresh perspectives.

The Summit will also unveil the 3rd Edition of The State of CX in Malaysia Report, including the announcement of the Top 100 Brands in CX in Malaysia and the 2026 National CX Index.

30 PARTNERS. ONE DIGITAL CX MARKETPLACE. ENDLESS POSSIBILITIES.

Beyond the conference sessions, the Summit’s signature #DigitalCX Marketplace will bring together 30 technology and innovation partners showcasing the latest capabilities transforming customer engagement.

Leading the way are some of the world’s most recognised technology brands, including Amazon Web Services (AWS), Genesys, AVAYA, Zoom, Zendesk, NTT, alongside a strong ecosystem of technology providers and solution partners.

From artificial intelligence and customer engagement platforms to automation, analytics and next-generation CX solutions, delegates can explore emerging technologies, engage directly with solution experts and discover opportunities to translate innovation into tangible business value.

ASIA PACIFIC COMES TOGETHER IN MALAYSIA

The regional dimension will be further strengthened by the participation of the CC-APAC regional alliance and its members.

Bringing together industry leaders and practitioners from across the region, the gathering will provide a platform to showcase some of Asia Pacific’s most inspiring transformation programmes, exchange experiences and strengthen collaboration across the wider CX ecosystem.

With Malaysia hosting the regional alliance’s engagements this November, the occasion also reinforces the country’s growing position as an important hub for customer experience excellence, innovation and industry development.

Commenting on the upcoming Summit, Vigneswaran Sivalingam, Organizing Chair of CX Summit 2026 and Protem Chairperson of CX Malaysia, said:

“This year’s CX Summit is FULLY LOADED and NOT TO BE MISSED! I encourage every CX leader, expert and enthusiast to join us. If customer experience, digital transformation and the future of business matter to you, Sunway Resort Hotel is where you need to be on 25 and 26 November. We have curated a two-day engagement that will enrich every CX practitioner & solution provider”

TWO DAYS. ONE DESTINATION. A REGION OF POSSIBILITIES.

From business leaders and CX practitioners to technology innovators and aspiring professionals, CX Summit 2026 offers an opportunity to connect with the people, ideas and innovations shaping the next chapter of customer experience in Asia Pacific.

Don’t just hear about the future of CX. Be part of the conversation.

CX SUMMIT 2026 : “CX – CONNECTED BY INTELLIGENCE”

Date: 25–26 November 2026
Venue: Sunway Resort Hotel, Kuala Lumpur, Malaysia
Delegate Registration: https://cxsummit.com.my/register-2/

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SOURCE Contact Centre Association of Malaysia (ccam)

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