Technology

The Consumer Duty Compromise: New Broadridge Research Finds Legacy Regulation is Undermining Customer Understanding

Published

5 months ago

April 24, 2026

Comprehension more than doubles with reimagined communications, Broadridge’s behavioural science study shows

LONDON, April 24, 2026 /PRNewswire/ — New research from Broadridge Financial Solutions Inc. (NYSE: BR), a global Fintech leader, reveals that legacy Financial Conduct Authority (FCA) disclosure rules may be actively undermining customer understanding, and increasing the potential for customer harm.

The study, The Consumer Duty Compromise, finds that legacy regulation for financial communications can significantly reduce customer comprehension. However, when those same communications are redesigned using behavioural science principles and personalised content, understanding more than doubles.

“This research makes clear: legacy rules do present barriers to customer comprehension,” said Emily Gore, VP Business Development & Strategy at Broadridge. “If customers don’t truly understand the financial implications of their actions, or inaction, we risk falling short of Consumer Duty’s core purpose. By applying behavioural science, firms can dramatically improve understanding and drive better customer outcomes. Firms that move early, the report suggests, will not only meet regulatory expectations, they will gain competitive advantage through stronger customer relationships.”

Comprehension doubled, potential harm reduced

In a three-armed randomised controlled trial of 1,500 UK savings customers:

Only 15% of participants who read the original (control) communication were able to correctly answer key comprehension questions.Despite this, over 80% of participants believed all versions were “clear, fair and easy to understand” – exposing a significant gap between perceived and actual comprehension.A fully reimagined version, designed to leverage key behavioural principles, more than doubled comprehensionWhen personalised numerical examples were included, understanding of the consequences of inaction increased from 32% to 59% – the largest gain across the trial

The findings highlight a critical challenge for firms working to meet Consumer Duty requirements: customers consistently overestimate their understanding of financial communications.

A challenging context

Senior communications leaders across global and UK banks report feeling caught between compliance demands and delivering genuinely clear communications. Many cited prescriptive legacy rules, rigid templates, and governance complexity as barriers to meaningful progress, even where intent to improve is strong. The findings provide clear evidence of the real impact of legacy rules on the teams working to deliver key messages and on the customers themselves.

Action on three fronts

The report recommends that firms:

Continue to advocate for regulatory reform using evidence like this studyApply proven behavioural frameworks to maximise understanding within current rulesInvest in a strategic approach to the governance and improvement of communications. One with the right roles, responsibilities and tools to manage consistent standards and track outcomes.

Beyond regulatory alignment, firms that modernise communications management can expect:

Improved customer experience and trustStronger brand metricsFaster speed to marketLower operational costs

A call for regulatory and industry action

The report suggests the following fixes:

Continued FCA efforts to identify and remove conflicting legacy requirementsStrategic approaches to the management and governance of customer communications to ensure consistent standards and support outcome trackingThe establishment of specialist teams responsible for communications standards and equipping colleagues with the tools and support needed for clear, effective communications

About Broadridge

Broadridge Financial Solutions (NYSE: BR) is a global technology leader with trusted expertise and transformative technology, helping clients and the financial services industry operate, innovate, and grow. We power investing, governance, and communications for our clients – driving operational resiliency, elevating business performance, and transforming investor experiences.

Our technology and operations platforms process and generate over 7 billion communications annually and underpin the daily average trading of over $15 trillion in tokenized and traditional securities globally. A certified Great Place to Work®, Broadridge is part of the S&P 500® Index, employing over 15,000 associates in 21 countries.

For more information about us, please visit www.broadridge.com

Broadridge Contacts:

Investors:
broadridgeir@broadridge.com

Media:
Gregg.Rosenberg@broadridge.com

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Technology

Function Now Connects to Meta’s Muse, Allowing Members to Bring Their Personal Health Data to the New AI Agent

Published

51 minutes ago

September 9, 2026

Members can securely bring their Function health data into Muse to better understand their health and personalize their AI experience.

AUSTIN, Texas, Sept. 8, 2026 /PRNewswire/ — Function today announced that members can securely connect their Function health data to Muse, Meta’s new personal AI agent. Muse joins ChatGPT, Claude, and Perplexity in Function’s growing network of AI connectors, giving members the ability to bring their personal health data into the AI experiences they choose to use.

Muse can use a member’s Function insights as personal context to help them understand their health, build and adapt plans around their goals, track progress, and follow through over time, while members remain in control of their data.

“Your AI should know your biology,” said Jonathan Swerdlin, CEO and Co-founder of Function. “By connecting Function health data to Muse, people can bring a living picture of their health into the AI platforms they use every day. We are entering a world where people understand their bodies in far greater detail and increasingly rely on AI to make decisions. Bringing those together makes AI dramatically more useful.”

How it works

Members authorize the connection from inside Meta, through the same account controls they already use to manage their account data. Once connected, Muse draws on their lab results and clinician-reviewed summaries to inform the goals and tasks a member brings to it.

Ask Muse how a lab result compares to a member’s optimal range before deciding whether to act on itHave Muse build or adjust a plan toward a health goal, using a member’s own Function insights as contextLet Muse flag when it’s time to schedule a member’s next Function lab visit, and follow up until it’s on the calendar

The Function health connector will roll out in the coming weeks. To learn more about Function or become a member, visit www.functionhealth.com.

About Function

Function is on a mission to enable everyone to live 100 healthy years. A groundbreaker in its category, Function has changed the game by making lab testing, MRI and CT, and longitudinal health data accessible, understandable, and actionable—serving millions. Function’s Medical Intelligence Lab™ (MI Lab™) is leveraging a dedicated clinical team to develop a continuous learning system that helps its members see, understand, and act on their biology over time. Members receive access to 160+ lab tests—including biannual testing—for just $365/year, equivalent to $1 per day, covering the heart, hormones, thyroid, liver, kidneys, heavy metal exposures, nutrient levels, inflammation, potential cancer signals, and more. Each member’s results are integrated into an intelligent, personalized interface designed to support powerfully informed decision-making. Function members can also access (for an additional cost) MRI and CT that are designed to see signs of cancer and hundreds of other conditions. Function believes everyone should have the power to own their health.

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SOURCE Function Health

Technology

Teletrac Navman Appoints Ricardo Buranello as CEO

Published

51 minutes ago

September 9, 2026

Alain Samaha to Continue Serving on Board of Directors

SYDNEY, Sept. 9, 2026 /PRNewswire/ — Teletrac Navman, a leading global provider of intelligent fleet and asset management solutions, today announced that it has named current Chief Financial and Operating Officer Ricardo Buranello as Teletrac Navman’s next Chief Executive Officer, effective October 1, 2026. Mr Buranello succeeds Alain Samaha, who will continue in the CEO role through September 30, 2026, to ensure a seamless transition. Mr Samaha will remain a member of Teletrac Navman’s Board of Directors and continue supporting the Company’s long-term vision and strategic planning.

Mr Buranello is a seasoned executive with more than two decades of international experience across telematics, IoT, and high-growth technology businesses. Having served as Chief Financial and Operating Officer since joining Teletrac Navman, he brings deep financial and operational expertise, a strong strategic orientation, and an intimate knowledge of the business that make him ideally suited to lead the Company into its next chapter. Mr Buranello previously held leadership roles at Telit Cinterion, Siemens and Totvs.

“This represents an ideal time for Teletrac’s next phase of leadership, and we’re confident that Ricardo is the right person for the job,” said Jonathan Olefson, Chairman of the Board at Teletrac Navman. “Ricardo is a proven, mission-oriented leader who understands our business from the inside out. We look forward to what he and the entire team will accomplish.”

“Alain helped transform Teletrac into a global leader in telematics and fleet management solutions. We are grateful for his vision, passion, and many contributions, and look forward to working with him on the Board,” continued Olefson.

Mr Samaha stated, “Leading Teletrac has been one of the great privileges of my professional life. I am proud of what we have done together, and I am equally excited about what lies ahead for Teletrac. Ricardo is the right leader for this moment. His strategic clarity and deep understanding of our business will serve Teletrac, our customers, and our employees well into the future.”

Mr Buranello added, “I am honoured by the trust the Board has placed in me and energised by the opportunities ahead. Our customers, employees, and partners can count on the same dedication to innovation, excellence, and delivering meaningful results that has been at the core of Teletrac since the beginning.”

Under Mr Buranello’s leadership, Teletrac Navman will continue advancing its cloud-based, AI-powered connected mobility platform while building on the growth, stability, and customer focus that have long defined the Company.

About Teletrac Navman

Teletrac Navman empowers the industries that transform and sustain our futures with simple and intelligent solutions that enhance the efficiency, safety, and sustainability of their operation. As a connected mobility platform for industries that manage vehicle and equipment assets, Teletrac Navman simplifies the complex so that its customers can transform the way they work through cloud-based solutions that leverage AI to unlock the power of operational insight. The company operates globally, with offices worldwide and headquarters in Northbrook, IL. For more information visit https://www.teletracnavman.com.au/.

About Respida

Respida is a software-focused private equity firm with decades of combined investing and operating experience. The firm partners with management teams at growth-oriented software and software-enabled companies, bringing hands-on operational rigor and financial discipline to drive growth and build durable market leaders. For more information, visit https://respida.com/.

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SOURCE Teletrac Navman

Technology

Coda welcomes Bombay High Court judgment in its favor

Published

51 minutes ago

September 9, 2026

SINGAPORE, Sept. 8, 2026 /PRNewswire/ — Coda welcomed the Bombay High Court’s judgment on 2 September 2026 allowing the appeal by Coda Payments India and setting aside the orders that had kept its bank accounts and payment accounts frozen.

The judgment is a significant and positive outcome for Coda. We have been clear and consistent in our position throughout the proceedings and welcome the Court’s decision.

Coda has cooperated fully with the relevant authorities and respects the legal process. We now look forward to the judgment being implemented expeditiously and in full.

Coda remains committed to meeting all applicable legal and regulatory requirements in every market in which it operates.

The Bombay High Court’s judgment relates to the freeze on Coda Payments India’s bank accounts and payment accounts. Other related proceedings remain ongoing.

About Coda

Coda is a global leader in monetization, distribution, and commerce, trusted by the biggest names in gaming, entertainment, and technology, including Activision, Electronic Arts, Riot Games, Ubisoft, and Moonton. Founded in 2011 and headquartered in Singapore, Coda operates with 670+ employees worldwide, with core hubs in Asia and Europe. Coda combines payments, commerce, distribution, and rewards to drive global revenue growth for brands and publishers.

Coda’s products include Codapay, which provides access to 400+ payment methods across 80+ markets through a single API integration; Coda Webstore, which powers fully customized direct-to-consumer storefronts; Coda Consumer Platforms, including Codashop, Recharge.com, and Startselect.com; Coda Distribution, which extends reach through a network of commerce partners; and Giftcloud, a UK-based rewards business serving enterprise customers across Europe.

Coda is backed by Apis Partners, Insight Partners, Smash Capital, and GIC, and has been named an APAC High Growth Company (2023) by Financial Times, one of Granite Asia’s NextGenTech 30 (2024), a payments leader on Fortune’s Fintech Innovation Asia list (2024), and listed among The Straits Times Fastest Growing Fintechs (2024). For more on Coda, visit coda.co.

Press Contact
Coda:
Liz Adam
VP, Corporate Affairs
liz.adam@coda.co

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SOURCE Coda