Technology

Hyde Park Capital Advises DevRefactory on its Sale to Capacity

Published

2 months ago

April 28, 2026

TAMPA, Fla., April 28, 2026 /PRNewswire/ — Hyde Park Capital announced today that its client, DevRefactory, a leading customer experience software platform specializing in omnichannel journey orchestration, embedded middleware, and integrated managed services, has been acquired by Capacity. Hyde Park Capital served as the exclusive investment banker to DevRefactory for this transaction. Shumaker, Loop & Kendrick served as legal counsel to DevRefactory.

DevRefactory’s platform orchestrates customer interactions across voice, chat, web, and social channels, enabling seamless transitions while preserving context. It centralizes knowledge, powers self-service and chatbot experiences, and streamlines engagement across the customer lifecycle. These capabilities are complemented by a specialized managed services team supporting implementation, optimization, and ongoing performance improvement.

Marcus Alexander, CFO and Head of Corporate Development at Capacity, stated, “The DevRefactory team have built an incredible business in the telecom space and this acquisition allows us to scale that innovation across the entire Capacity platform. Together, we’re accelerating a future where contact centers can unify their customer interactions, reduce costs and deliver consistently better experiences, without the complexity of fragmented tools.”

James Ramey, Co-Founder and Managing Partner of DevRefactory, commented, “After rapidly establishing Refactory as a leader in AI enablement—delivering enterprise-grade solutions to Fortune 50 organizations—we are excited to announce that Refactory has been acquired by Capacity AI. This partnership will expand our ability to deliver true omnichannel AI experiences at scale, leveraging Capacity AI’s platform and reach across more than 20,000 customers worldwide.”

Ramey continued, “Following strong inbound acquisition interest, we partnered with Hyde Park Capital as our exclusive financial advisor to evaluate strategic opportunities. Their team brought exceptional focus, deep alignment with our vision, and a disciplined process that prioritized both enterprise impact and employee value. Hyde Park Capital curated a highly complementary group of potential partners and guided us through a transaction that positions our team and technology for long-term success. Together, we selected Capacity AI as the ideal partner to accelerate our mission and extend the reach of Refactory’s platform globally. We are incredibly grateful to the Hyde Park Capital team and the Capacity AI team for their partnership throughout this process, and we are excited for the next chapter as part of Capacity AI.”

Michael Johnson, Managing Director at Hyde Park Capital, reflected on the transaction, “It has been a privilege to advise JC, Brian, and Dustin, the founders of DevRefactory, throughout this process. From day one, it was clear that they built something truly differentiated, a platform rooted in deep technical expertise and a genuine passion for reimagining how enterprises engage with their customers. DevRefactory’s capabilities are a natural fit within Capacity’s platform, and we are excited to see the impact this combination will have for their clients and the broader customer experience market.”

Trevor Mumford, Vice President at Hyde Park Capital, added, “It was genuinely refreshing to work with a founding team that has been close friends since high school and has spent years building technology together. Working alongside entrepreneurs who combine that kind of personal conviction with serious technical innovation makes for a truly rewarding engagement. We’re proud of the outcome and confident Capacity is the right home to take DevRefactory’s mission to the next level.”

About DevRefactory

Founded in 2020, DevRefactory is a customer experience software platform that enables enterprises to deliver seamlessly connected, omnichannel customer journeys at scale. Through its OCX (Omnichannel Customer Experience) suite, DevRefactory provides embedded middleware, managed services, and practical AI frameworks that orchestrate engagement across voice, web chat, SMS, mobile apps, email, and social media. The Company’s solutions empower customers to interact on their own terms while eliminating the complexity of managing disparate channel technologies independently. Partnering with leading platforms, DevRefactory serves as an innovation accelerator, helping enterprises prove value rapidly and integrate modern omnichannel capabilities into their existing ecosystems. For additional information, please visit www.refactory.dev.

About Capacity

Founded in 2017, Capacity is an AI-powered support automation platform that gives organizations the capacity to do more with less. Its unified platform combines intelligent virtual agents, conversational AI, agent assist and live support tools, campaigns and workflow automation, and advanced analytics, enabling businesses to automate customer inquiries, reduce handle times, and drive consistent, high-quality experiences across every channel, including voice, chat, email, SMS, and web. Trusted by more than 20,000 organizations and powering over 36 billion automated interactions, Capacity serves leading brands across financial services, healthcare, retail, education, insurance, and more. With over 250 pre-built integrations and enterprise-grade security, Capacity delivers seamless deployment into existing technology ecosystems. Proudly headquartered in St. Louis, Missouri, Capacity is part of the Equity.com incubator. For additional information, please visit https://capacity.com/main.

About Hyde Park Capital

Hyde Park Capital is a boutique investment banking firm specializing in mergers and acquisitions of successful founder and family-owned companies. Hyde Park Capital’s principals have extensive investment banking experience, including managing sell-side and buy-side transactions, recapitalizations, financial advisory assignments, fairness opinions, raising growth and acquisition capital for companies, including equity, mezzanine, senior debt, and project finance. Hyde Park Capital has bankers who specialize in numerous industry sectors, including healthcare, industrials, business services, technology, consumer, and cleantech/power finance particularly in connection with data centers. This transaction represents another successful engagement closed by Hyde Park Capital within the technology sector. Hyde Park Capital is headquartered in Tampa, Florida, with additional offices in Nashville, Tennessee, and San Francisco, California, and is a member of FINRA and SIPC. For additional information, please visit www.hydeparkcapital.com.

Media Contacts:

Michael Johnson

Managing Director

johnson@hydeparkcapital.com

813-769-3284

Trevor Mumford

Vice President

mumford@hydeparkcapital.com

813-209-9071

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SOURCE Hyde Park Capital

Technology

Alcott HR Appoints Michael Pascucci as Director of Strategic Projects

Published

1 hour ago

June 20, 2026

FARMINGDALE, N.Y., June 19, 2026 /PRNewswire/ — Alcott HR announces Michael Pascucci as Director of Strategic Projects. Michael brings over ten years of experience in HR operations and project management.

Before joining Alcott HR, he held senior roles leading technology upgrades and launching new employee benefits programs. This experience supports Alcott’s initiatives, helping the company grow while putting clients first.

As Director, Michael drives operational excellence at Alcott HR by leading strategic projects. He maintains processes to ensure Alcott stays flexible and personalized during growth. Michael focuses on projects that further enhance client support.

Improving Data Accuracy: Michael connects Alcott’s main systems with partners. Automating these connections streamlines onboarding and enrollment, ensuring benefits and payroll are accurate and secure. This gives clients confidence their information is in good hands.

Creating a Seamless Client Experience: Michael is improving how Alcott manages projects and client renewals. With consistency in these processes, Alcott delivers a seamless, dependable experience, especially during year-end reporting and enrollment.

Building for Growth: By replacing manual tasks with digital solutions, Michael helps Alcott grow with its clients. This allows the team to focus on building relationships and offering expert HR guidance to help clients achieve their goals.

“Michael doesn’t just manage projects, he builds systems that help our team excel,” said Kristen Bartolotta, Sr. Director of Operations at Alcott HR. “His ability to transform complex processes into streamlined solutions has improved our efficiency and enhanced our client service.”

“Working with the talented Alcott team has been a great experience,” said Michael Pascucci. “I’m excited to continue working across departments to improve our processes, boost efficiency, and help the company keep growing.”

Through these efforts, Michael helps Alcott deliver even greater value to clients by driving innovation, strengthening relationships, and ensuring every organization can reach its potential.

About Alcott HR: Alcott HR is an IRS Certified* and ESAC Accredited, Professional Employer Organization that provides a comprehensive range of human resources solutions to small and mid-sized businesses. With nearly four decades of experience, Alcott HR offers customized services that allow businesses to manage their workforce more effectively while staying compliant with state and federal regulations. Their services include payroll, benefits, risk management, and HR support, designed to help businesses grow and succeed.

The IRS does not endorse any particular certified professional employer organization.

Media Contact:
Sarah Zulawski
Marketing Specialist
szulawski@alcotthr.com
(716) 241-8893

View original content to download multimedia:https://www.prnewswire.com/news-releases/alcott-hr-appoints-michael-pascucci-as-director-of-strategic-projects-302805721.html

SOURCE Alcott HR

Technology

Alcott HR Appoints Michael Pascucci as Director of Strategic Projects

Published

1 hour ago

June 20, 2026

Through these efforts, Michael helps Alcott deliver even greater value to clients by driving innovation, strengthening relationships, and ensuring every organization can reach its potential.

The IRS does not endorse any particular certified professional employer organization.

Media Contact:
Sarah Zulawski
Marketing Specialist
szulawski@alcotthr.com
(716) 241-8893

View original content to download multimedia:https://www.prnewswire.com/news-releases/alcott-hr-appoints-michael-pascucci-as-director-of-strategic-projects-302805721.html

SOURCE Alcott HR

Technology

Vaultzy and Miracle University Pilot Demonstrates AI-Powered Document Management for Students. Expansion Planned for California Foster Youth Programs

Published

2 hours ago

June 19, 2026

A successful student pilot demonstrates how secure digital records and AI guidance can help them access education, employment, housing, and life opportunities

SACRAMENTO, Calif., June 19, 2026 /PRNewswire-PRWeb/ — Vaultzy, an AI-powered document management and life assistant platform, today announced the successful completion of a pilot with Miracle University, demonstrating how secure digital records and intelligent guidance can help students overcome barriers to education, employment, and economic mobility.

California State Treasurer Fiona Ma, CPA, noted, “Never expired. Never lost. Your vital documents, all in one secure place.”

For many students, particularly those facing economic hardship or life disruptions, lost identification, unavailable transcripts, and scattered paperwork can delay enrollment, employment, housing applications, financial aid, and access to public services. Vaultzy was created to address this challenge by providing a secure, user-controlled platform for lifelong document management.

Beyond document storage, Vaultzy recently launched the first version of its AI-powered Life Agent. The platform allows users to interact with their personal records and receive guidance related to major life transitions. By understanding what documents a user has available, the Life Agent can help identify requirements and next steps for education, employment, healthcare, government services, financial planning, and other important milestones.

The pilot was conducted in partnership with Miracle University, a Sacramento-based nonprofit organization dedicated to helping students who have left the traditional education system earn their high school diplomas and achieve academic and career success. The initiative focused on helping students digitize, organize, and securely manage their most important records while introducing them to emerging technologies that can support their long-term success.

“Our mission is to help students overcome barriers and unlock their full potential,” said Dr. Kadhir Raja, Founder of Miracle University. “Students need access to their documents, confidence in managing important life transitions, and guidance on what comes next. Vaultzy helps bring all of these together, empowering students to navigate education, employment, housing, and other life opportunities with greater confidence and independence.”

The pilot demonstrated the importance of giving individuals lifelong access to trusted records while providing the tools and guidance needed to use them effectively. As California State Treasurer Fiona Ma, CPA, noted, “Never expired. Never lost. Your vital documents, all in one secure place.”

Looking ahead, Vaultzy plans to continue expanding its AI-powered capabilities. “We envision a future where every individual has a trusted AI companion that not only safeguards their records but also helps guide them through life’s most important transitions,” said Avanti Ramraj, Co-Founder and Chief Product Officer of Vaultzy.

The success of the Miracle University pilot is helping inform broader discussions with educational institutions, nonprofit organizations, financial institutions, and public-sector leaders interested in modernizing how individuals manage and access trusted records while receiving guidance through important life transitions. One of the most promising opportunities is the potential application of Vaultzy within programs serving foster youth, seniors, and other underserved populations.

About Vaultzy

Vaultzy is an AI-powered document management and life assistant platform that helps individuals securely store, manage, and share important records throughout their lives. Combining secure document management, document intelligence, multilingual assistance, and agentic AI capabilities, Vaultzy is building the infrastructure for lifelong document ownership and trusted digital identity.

About Miracle University

Miracle University is a Sacramento-based nonprofit organization dedicated to helping students overcome educational barriers and achieve academic, personal, and professional success. Through mentorship, education, and community support, Miracle University equips students with the skills, confidence, and opportunities needed to transform their futures.

Media Contact
Anupriya Ramraj, Vaultzy, 1 510-255-0657, contact@vaultzy.ai, www.vaultzy.ai

Twitter, LinkedIn

View original content:https://www.prweb.com/releases/vaultzy-and-miracle-university-pilot-demonstrates-ai-powered-document-management-for-students-expansion-planned-for-california-foster-youth-programs-302805103.html

SOURCE Vaultzy