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New Survey from Harvard Business Review Analytic Services Finds AI Adoption Remains High, Yet Value May Lag Without Modernisation and Workflow Integration

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A critical AI success gap is emerging for organisations, with 30% surveyed seeing an impact on new revenue streams.

SYDNEY, April 30, 2026 /PRNewswire/ — Most organisations have moved beyond experimenting with artificial intelligence, but few are realising its full value. New research from Harvard Business Review Analytic Services, sponsored by Appian, finds that while 59% of organisations (who are moving forward with AI to some extent) have AI in production, the majority are currently focused on incremental gains that prioritise efficiency and productivity over top-line growth.

Notably, AI has the strongest impact in bolstering productivity, not enabling growth. Respondents indicated that of the AI performance measures their organisation tracks, most see impact in productivity improvements (64%) and operational efficiency (58%), while metrics like new revenue streams (30%) and ROI (35%) are among the least likely to have improved. This points to a significant opportunity for organisations to use AI to deliver broader business outcomes and growth.

“Enterprises are at an inflection point. Instead of using AI to drive productivity, organisations must evolve to focus on business growth. That’s where Appian comes in,” said Matt Calkins, CEO of Appian. “The true potential of AI can only be realised when it moves from a standalone tool to an embedded worker that drives revenue. To get there, leaders must prioritise the foundational orchestration and rules-based guardrails required to safely apply AI to high-impact work.”

AI Still Sits Outside the Flow of Work

In most organisations, AI is being used alongside work, not built into how work gets done, limiting its ability to drive higher-level business outcomes. Only 18% of respondents report that AI is primarily integrated within workflows, while a larger share (34%) continue to use AI as standalone tools alongside processes/workflows, with another 34% reporting a mix of both approaches and 12% not yet using AI in processes/workflows at all.

Most See Some Returns on AI, but Not Yet at Scale. 

Most respondents are seeing some returns from AI investments, but only 16% report realising a high degree of measurable value. The majority describe the impact as moderate (33%), slight (36%), or have no measurable value (8%). Still, expectations remain high, as 86% agree that their organisation is looking to realise more business value from its use of AI. It’s clear that AI is delivering some results, but translating those results into meaningful, scalable business impact is proving difficult.

AI Delivers Value When Embedded in Workflows

As organisations advance their AI strategies, value is closely tied to how effectively AI is integrated into workflows and applied to operational work. Seventy-one percent of organisations embedding AI into processes realised substantial or moderate value from those efforts, according to respondents. In parallel, approximately three-quarters report strong returns from modernising legacy infrastructure/systems (76%), integrating data sources (75%), and orchestrating processes/workflows across systems/applications (73%).

Legacy Systems Continue to Limit AI’s Impact

Nearly seven in ten respondents, 69%, agree that legacy systems are limiting their ability to scale AI across the enterprise. This reinforces the need for modernisation and better integration across systems and data. Siloed or low-quality data (34%), a lack of integration across systems (31%), and a lack of AI talent/skills (30%) are also among the most commonly cited barriers to embedding AI into workflows.

AI Agent Adoption Lags in Core Operations

The research also highlights differences in how AI agents are being applied across the enterprise. Organisations are more actively deploying AI agents in areas such as software development (35%), IT operations (31%), marketing and sales (26%), and customer service (25%). In contrast, agent adoption is more limited in core operational areas such as procurement (9%), manufacturing (10%), and supply chain (11%), where processes tend to be more complex and require greater control and consistency. As organisations look to expand AI into these environments, governance becomes critical.

Most Organisations Lack the Guardrails Needed to Scale AI Agents Safely

Ninety-two percent of respondents agree that AI agents need rules-based guardrails to operate safely and effectively, yet fewer than half (48%) agree that their organisation has defined such rules (among those at organisations using, considering or exploring agentic AI). As organisations explore agentic AI systems (currently used by 25% of organisations and under consideration by 62%), the need for clearly defined processes and guardrails will become even more critical. Without clear guardrails, agents can act unpredictably across systems, increasing the risk of unintended outcomes.

Process Design Is Emerging as the Key to Unlocking AI Value

Realising the full value of AI and achieving sustainable ROI requires rethinking how work is structured and governed. According to respondents, organisations are increasingly focused on better defining rules/guardrails that AI must follow (50%), standardising processes/workflows across functions (49%), and increasing cross-functional coordination (47%) to improve the success of AI implementations.

“Organisations are adopting AI, but many haven’t integrated it into the core processes that drive business outcomes,” said Alex Clemente, managing director of Harvard Business Review Analytic Services. “Those that successfully embed AI into workflows will be better positioned to realise meaningful value.”

Read the full study. 

About the Research

In March 2026, Harvard Business Review Analytic Services, sponsored by Appian, surveyed 385 business decision makers from organisations that are exploring, piloting, or actively using artificial intelligence (AI).

About Appian

Appian provides process automation technology. We automate complex processes in large enterprises and governments. Our platform is known for its unique reliability and scale. We’ve been automating processes for 25 years and understand enterprise operations like no one else. For more information, visit appian.com. [Nasdaq: APPN]

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SOURCE Appian

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VeriPark selected by Queensland Country Bank to support major technology transformation

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LONDON, Sept. 4, 2026 /PRNewswire/ — VeriPark, a global financial services technology provider, announced that Queensland Country Bank has selected its customer experience solutions as part of a major transformation program designed to deliver more connected, and member-focused banking experiences.

Queensland Country Bank will implement VeriPark’s VeriChannel digital banking platform, VeriTouch CRM platform and VeriLoan loan origination system. Together, the solutions will support digital banking, onboarding, lending and customer engagement across digital and assisted channels.

The broader transformation also includes Fiserv’s Finxact core banking platform and Vision Next card management solution. By bringing these technologies together, Queensland Country Bank is creating a future-ready environment spanning core banking, cards, lending, customer relationship management and digital channels.

The program will help the bank progressively modernize its platforms, reduce technology complexity and create more integrated experiences across member touchpoints, while preserving its community and member-owned focus.

“This is an important step in the next chapter of Queensland Country Bank,” said Shawn Anderson, Chief Transformation Officer of Queensland Country Bank. “Our Members expect banking to be simple, reliable and personal. By partnering with Fiserv and VeriPark, we are investing in the foundations that will help us deliver better experiences, support our people and continue serving Queensland communities well into the future.”

“We are proud to partner with Queensland Country Bank as it builds the foundations for its next generation of Member experiences,” said David Dervish, Chief Revenue Officer at VeriPark. “By connecting digital banking, lending and customer engagement, our platform will help the bank deliver more personalised and seamless journeys while giving its teams a more unified view of every Member. We look forward to turning this transformation vision into tangible value for Members and employees.”

QCB (www.queenslandcountry.bank)
Queensland Country Bank is a member-owned bank committed to helping Queenslanders live better lives through better financial wellbeing achieved through personal service, local understanding and community-focused banking. With roots across regional Queensland, the bank provides a range of banking products and services for Members across the state.

VeriPark (veripark.com) 
VeriPark is a global solutions provider enabling financial institutions to become digital leaders by placing Customer Experience at the core of digital transformation. From Omnichannel Delivery and Customer Engagement to Branch Automation and Loan Origination, VeriPark helps financial institutions accelerate digital transformation, increase productivity, and achieve tangible business outcomes.

 

View original content to download multimedia:https://www.prnewswire.co.uk/news-releases/veripark-selected-by-queensland-country-bank-to-support-major-technology-transformation-302869499.html

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Intouch Insight to Unveil Annual Drive-Thru Study at QSR Evolution Conference

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Intouch Insight (INX: CA) to reveal the results of its annual Drive-Thru Study during the main stage session at the QSR Evolution Conference in AtlantaMain stage reveal to be delivered by VP Sales, Marketing & Product Strategy Sarah Beckett and Chief Revenue Officer Laura Livers on Thursday, September 10, 2026, ahead of the day’s keynoteBeckett and Livers will also moderate a panel of quick service restaurant operators on the technologies shaping the drive-thru of the future

OTTAWA, ON, Sept. 3, 2026 /CNW/ — Intouch Insight Ltd. (OTCQX: INXSF) (“Intouch” or the “Company”), a provider of customer experience measurement solutions, today announced that it will present the findings of its annual Drive-Thru Study on the main stage at the QSR Evolution Conference, taking place September 8-10, 2026, at the Hyatt Regency Atlanta. This marks the fourth consecutive year Intouch has partnered with QSR Magazine and Arrowfly, formerly WTWH Media, to bring the study’s results to the conference stage.

The main stage session, “Intouch Insight Drive-Thru Report Reveal,” is scheduled for Thursday, September 10, 2026, at 8:45 a.m. Eastern Time, immediately ahead of the day’s keynote. Sarah Beckett, VP Sales,Marketing & Product Strategy, and Laura Livers, Chief Revenue Officer, will give attendees an early, exclusive look at the fastest, most accurate, and best customer service drive-thrus in America.

Beckett and Livers will also moderate a panel session, “Unveiling the Drive-Thru of the Future,” which goes deeper into the technologies and innovations separating winning brands, and what it takes to run a modern drive-thru that delivers consistency and experience at scale. Panelists include Taylor Crookston-Grace, Director, Brand Standard, BK US&C Operations; Michael MacLennan, Cofounder and Co-CEO, Tryarc; Chris Cheek, Chief Development Officer, Newk’s Eatery; Trace Miller, Founder & CEO, Konala; and Tim Sharpe, COO, Oliver’s Real Food.

Now in its fourth year, the QSR Evolution Conference brings together senior leaders from across the quick service restaurant industry for practitioner-led sessions on operations, technology, and customer experience. Intouch’s participation on the main stage reflects its continued work in customer experience measurement and operational audits for restaurant operators and other multi-location brands.

Cameron Watt, President and Chief Executive Officer of Intouch Insight, said:

“The drive-thru study has become one of the most anticipated benchmarks in the industry, and the main stage at QSR Evolution is the right place to reveal it. Our research shows where brands are winning on speed, accuracy, and service, and where the gaps still are. We are looking forward to putting that data in front of the operators who can act on it, and to a fourth year of partnering with QSR Magazine and Arrowfly to make it happen.”

About Intouch Insight

Intouch Insight offers a complete portfolio of customer experience management (CEM) products and services that help global brands delight their customers, strengthen brand reputation and improve financial performance. Intouch helps clients collect and centralize data from multiple customer touch points, gives them actionable, real-time insights, and provides them with the tools to continuously improve customer experience. Founded in 1992, Intouch is trusted by over 300 of North America’s most-loved brands for their customer experience management, customer survey, mystery shopping, mobile forms, operational and compliance audits, geolocation data capture and event marketing automation solutions. For more information, visit intouchinsight.com.

Certain statements included in this news release including those related to the Company’s quarterly results, future products, opportunities and cost initiatives, strategies, and other statements that are predictive in nature that depend upon or refer to future events or conditions, or that include words such as “expects”, “anticipates”, “intends”, “plans”, “believes”, “estimates”, or similar expressions, are forward-looking statements within the meaning of applicable Canadian securities laws. Forward-looking statements that are made as of the date hereof, which by their nature are necessarily subject to risks and uncertainties and other factors that may cause actual results, performance or achievements of the Company to be materially different from any future results, performance or achievements expressed or implied by such forward-looking statements. Such statements reflect the Company’s current views with respect to future events, and are based on information currently available to the Company and on hypotheses which it considers to be reasonable; however, management cautions the reader that hypotheses relative to future events which are beyond the control of management could prove to be false, given that they are subject to certain risks and uncertainties. Please refer to the risks set forth in the Company’s most recent annual MD&A and the Company’s continuous disclosure documents that can be found on SEDAR+ at www.sedarplus.ca. The Company does not intend, and disclaims any obligation, except as required by law, to update or revise any forward-looking statements whether as a result of new information, future events or otherwise.

Neither TSX Venture Exchange nor its Regulation Services Provider (as that term is defined in policies of the TSX Venture Exchange) accepts responsibility for the adequacy or accuracy of this release.

SOURCE Intouch Insight Ltd.

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Lyntris Completes CDR for KSAT Hyperion Satellite Program

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Tri-band RF system advances for KSAT’s next-generation HYPER relay network

WASHINGTON, Sept. 3, 2026 /PRNewswire/ — Lyntris Inc. (NYSE: LYNX), a defense technology company delivering sense-to-act connectivity solutions for the modern connected battlespace has completed Critical Design Review (CDR) for the tri-band antenna system in development for Kongsberg Satellite Services (KSAT)’s two-satellite Hyperion mission, marking a key milestone as the program advances toward hardware integration, qualification, and flight.

Hyperion is the pathfinder for HYPER, KSAT’s next-generation hybrid RF and optical relay network designed to extend global connectivity into orbit. The architecture will enable spacecraft to move mission data through relay satellites when direct ground-station access is unavailable, reducing latency and increasing access to time-sensitive information.

Delivering tri-band performance in a single antenna system is a demanding engineering problem. Each frequency band has to be tightly controlled — filtering out unwanted signals, isolating the bands from each other, and minimizing signal loss. But optimizing for one band can easily degrade performance in another. Meeting those requirements for all three simultaneously, inside a compact, space-qualified envelope, leaves little room for error.

That difficulty compounds when the design moves from RF engineering into flight hardware, and the completed system then has to be validated in test facilities capable of characterizing performance across all three bands at once, a capability few organizations maintain in-house.

Completion of CDR as planned demonstrates the technical maturity of the design and reflects the close engineering partnership between Lyntris and KSAT as both teams move toward flight hardware.

Lyntris brings RF engineering, manufacturing, system integration, and multi-band testing together under one roof. That combination — along with proprietary design and process IP — is what allows a design as demanding as the tri-band antenna to move from requirements to flight hardware.

“Hyperion is an important step toward a more connected and resilient space architecture,” said Madison Dye, Lyntris’ Vice President of C5ISR. “We’re proud to partner with KSAT and provide the advanced RF technology needed to make that architecture work. Completing CDR on schedule demonstrates our ability to move complex antenna systems from requirements to flight-ready hardware with speed and discipline.”

About Lyntris

Lyntris is a defense technology company delivering sense-to-act connectivity solutions for the modern, connected battlespace. Combining differentiated hardware, software and mission expertise, Lyntris helps customers detect threats earlier, decide faster and act with precision in contested, multi-domain environments.

Forward-Looking Statements

This press release contains “forward-looking statements” within the meaning of Section 27A of the Securities Act of 1933, as amended, and Section 21E of the Securities Exchange Act of 1934, as amended. These forward-looking statements are made pursuant to the safe harbor provisions of the Private Securities Litigation Reform Act of 1995. Forward-looking statements generally can be identified by the use of forward-looking terminology such as “expect,” “believe,” “anticipate,” “may,” “could,” “intend,” “plan,” “estimate,” “target,” “predict,” “project,” “will,” “should,” “forecast,” “outlook” or similar expressions, or by discussion of strategies, plans or intentions.

Forward-looking statements in this press release include, but are not limited to, statements regarding: the expected timeline and progress of the Hyperion antenna program; the anticipated technical performance and capabilities of the tri-band antenna system; expected production and delivery schedules; the role of the antenna in KSAT’s HYPER relay network architecture; Lyntris’ ability to move complex antenna systems from requirements to flight-ready hardware; statements regarding Lyntris’ manufacturing, integration and qualification capabilities; and the potential for expanded business opportunities.

These statements are based on current expectations, estimates, assumptions and projections of Lyntris’ management and are neither predictions nor guarantees of future events, circumstances or performance. Forward-looking statements are inherently subject to known and unknown risks, uncertainties and assumptions that could cause actual results to differ materially from those expressed or implied by such statements. Important factors that could cause actual results to differ materially from those discussed in the forward-looking statements include, without limitation: dependence on KSAT’s program decisions, priorities, funding and continued support for the Hyperion demonstration mission and HYPER relay network; technical risks inherent in developing, qualifying, integrating and operating space-qualified hardware; the risk that completion of CDR does not guarantee successful qualification, integration or flight; the competitive environment for RF and antenna technologies; supply chain disruptions, shortages or constraints affecting specialized materials and components; schedule delays, technical challenges or cost overruns in complex space and defense programs; uncertainties in U.S. government and commercial space budgets, appropriations and customer spending; changes in applicable laws, regulations or government procurement policies; and other factors described under “Risk Factors” and elsewhere in Lyntris’ filings with the Securities and Exchange Commission, including its registration statement on Form S-1, as amended, copies of which are available free of charge on the SEC’s website at www.sec.gov under Lyntris Inc.

The forward-looking statements included in this press release are only made as of the date of this press release. Factors or events that could cause our actual results to differ may emerge from time to time, and it is not possible for us to predict all of them. We may not actually achieve the plans, intentions or expectations disclosed in our forward-looking statements, and you should not place undue reliance on our forward-looking statements. We undertake no obligation to publicly update or review any forward-looking statement, whether as a result of new information, future developments or otherwise, except as may be required by applicable law.

Nothing in this press release, including use or display of third parties’ trademarks, service marks, trade name or products, should be construed as an approval, endorsement, guarantee or sponsorship by any third parties of Lyntris Inc., its products, business or financial performance or any aspect of this press release.

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SOURCE Lyntris

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