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Sierra Achieves FedRAMP High Certification Through Partnership with Knox Systems

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5 months ago

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Certification Equips U.S. Government Agencies to Transform Customer Experience

SAN FRANCISCO and NEW YORK, June 10, 2026 /PRNewswire/ — Sierra, the leading AI-powered customer experience platform, today announced it has achieved Federal Risk and Authorization Management Program (FedRAMP) High Certification in partnership with Knox Systems (Knox), the largest federal AI-managed cloud provider. Designed to standardize security assessment and certification for cloud companies wanting to work with U.S. federal agencies, Sierra achieved FedRAMP High Certification in just over two years after launch, proving continued company momentum. This certification signals that Sierra’s advanced AI technology meets the most stringent federal security requirements and is ready for government deployment.

Sierra is designed to help businesses build better, more human customer experiences with AI. While hundreds of millions of people rely on the U.S. government for critical services, from navigating Medicare to tax filing, Sierra enables U.S. agencies to utilize AI agents to help make these interactions simpler, faster, and more human.

Key features now available to the U.S. government include:

Build once, deploy everywhere: Create consistent experiences across voice, chat, and email in 58 languages available 24/7/365 — with industry-leading safeguards and CSAT.Simple to use, deeply capable: Empower teams to build and optimize agents. Proven at scale in complex cases across financial services, telecom, tech, healthcare, travel, and retail.Clear visibility, complete control: Understand and improve agent behavior with built-in testing, automated monitoring, and proactive insights to drive performance.Long-term partnership, priced by outcomes: Work with an expert agent development team that’s done hundreds of deployments — and will keep you ahead as AI evolves. Only pay for the value delivered.Fast to launch, built to evolve: Deploy in weeks with agents that grow in sophistication as your ambitions grow.

“Some of the world’s largest, most regulated businesses trust Sierra to help deliver their customer experiences,” said Bret Taylor, co-founder and CEO of Sierra. “We’re excited to bring those same capabilities to government agencies — ensuring people using them get faster, better results while freeing government employees to focus on the moments where their expertise truly matters.”

“Federal agencies are often tasked with engaging with citizens to provide guidance and support on a number of essential services,” said Irina Denisenko, CEO of Knox Systems. “With the support of Knox, agencies are now able to leverage Sierra’s AI-powered customer experience platform to handle some of the most complex, high-stakes conversations.”

Agencies can learn more about Sierra’s AI technology designed to enhance customer experiences at https://sierra.ai/, and to learn more about FedRAMP Certification via Knox, visit: knoxsystems.com.

About Sierra
Sierra is the platform that helps businesses build better, more human customer experiences with AI. With Sierra, companies deploy customer-facing AI agents that communicate in natural language, solve complex problems, and personalize every interaction—on any channel.

Across a range of industries, leading brands like ADT, Docusign, Rocket Mortgage, Safelite, SiriusXM, Sutter Health, and Wayfair have partnered with Sierra to improve customer satisfaction in the moments that matter while driving operational efficiency and revenue growth.

About Knox Systems
Knox Systems operates the largest managed federal cloud, trusted by top agencies and partners across defense and civilian sectors. Built for speed, resilience, and compliance, Knox delivers FedRAMP authorization in 90 days – turning the biggest bottleneck in government IT into the fastest path to modernization. Knox proudly serves Adobe, Celonis, OutSystems, Armis, BigID and more AI and SaaS providers, accelerating secure innovation across the federal landscape. Learn more at www.knoxsystems.com.

Media Contact: knox@w2comm.com

View original content to download multimedia:https://www.prnewswire.com/news-releases/sierra-achieves-fedramp-high-certification-through-partnership-with-knox-systems-302796965.html

SOURCE Knox Systems, Inc

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Routific connects delivery route planning to 9,000+ apps through Zapier

Published

40 minutes ago

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November 12, 2026

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New Routific integration on Zapier sends orders from QuickBooks, WooCommerce, Google Sheets, and other apps straight into Routific to plan optimized delivery routes

VANCOUVER, BC, Nov. 12, 2026 /PRNewswire-PRWeb/ — Weeks after launching its Shopify app, Routific, the smart route optimization and delivery management platform for growing delivery businesses, is now available on Zapier. Delivery businesses can connect Routific to more than 9,000 apps, from online stores and order forms to spreadsheets and databases, and stop retyping orders before they can plan a single route.

Previously, we relied on manually downloading and uploading spreadsheets… By connecting Knack, Zapier, and Routific, we’ve automated that process.

“Every delivery business runs on a different mix of tools. One takes orders in WooCommerce, another in Airtable, another in a form they built themselves,” said Marc Kuo, Founder and CEO of Routific. “We can’t build a native integration for every one of them, so we built one that reaches all of them. Orders get into Routific on their own, and dispatchers spend their time on routes drivers trust, not on copying addresses.”

With Zapier, businesses can create, update, complete, and delete orders in Routific, create routes, and publish a day’s routes to drivers. They can also pull route details, route timelines, and proof-of-delivery photos back out to other apps. Common setups include sending new QuickBooks invoices to Routific as delivery orders, adding new WooCommerce orders to Routific as they come in, turning rows in Google Sheets or Airtable into delivery orders, and publishing routes to drivers at the same time every morning.

Diaper Stork is a Seattle-area diaper service that delivers premium cloth diapers to families each week while picking up their used diapers for laundering and reuse.

“With hundreds of weekly deliveries, managing our routes and keeping customer information up to date is a big part of our operation,” said Carrie Pollak, CEO of Diaper Stork.

“Previously, we relied on manually downloading and uploading spreadsheets between our customer management system and our routing software. By connecting Knack, Zapier, and Routific, we’ve automated that process. New delivery orders now flow directly into our routing system, and delivery updates and tracking information are automatically shared back with our customer service team. This saves us time, reduces manual work, and gives our team better visibility into every delivery. Most importantly, it allows us to spend less time managing systems and more time taking care of our customers.”

Routific is the highest-rated route planning software on Capterra, with 4.9 stars from 144 reviews as of November 2026. The Zapier integration is available now to all Routific customers. Businesses can get started from Routific’s Zapier page or learn more about Routific’s Zapier integration. Watch how it works: https://www.youtube.com/watch?v=5I0Xm_nmVVw

About Routific

Founded in Vancouver in 2012, Routific is smart route optimization and delivery management software for growing delivery businesses, from food and grocery brands to florists, furniture retailers, and couriers. Its optimization algorithm, inspired by how honeybees find the shortest path to food, builds routes drivers trust. Routific is the highest-rated route planning software on Capterra. It connects with Shopify, Zapier, and thousands of other apps.

Media Contact

Suzanne Ma, Routific, 1 888-907-6884, press@routific.com, www.routific.com

View original content to download multimedia:https://www.prweb.com/releases/routific-connects-delivery-route-planning-to-9-000-apps-through-zapier-302936354.html

SOURCE Routific

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Routific connects delivery route planning to 9,000+ apps through Zapier

Published

40 minutes ago

on

November 12, 2026

By

New Routific integration on Zapier sends orders from QuickBooks, WooCommerce, Google Sheets, and other apps straight into Routific to plan optimized delivery routes

VANCOUVER, BC, Nov. 12, 2026 /PRNewswire-PRWeb/ — Weeks after launching its Shopify app, Routific, the smart route optimization and delivery management platform for growing delivery businesses, is now available on Zapier. Delivery businesses can connect Routific to more than 9,000 apps, from online stores and order forms to spreadsheets and databases, and stop retyping orders before they can plan a single route.

Previously, we relied on manually downloading and uploading spreadsheets… By connecting Knack, Zapier, and Routific, we’ve automated that process.

“Every delivery business runs on a different mix of tools. One takes orders in WooCommerce, another in Airtable, another in a form they built themselves,” said Marc Kuo, Founder and CEO of Routific. “We can’t build a native integration for every one of them, so we built one that reaches all of them. Orders get into Routific on their own, and dispatchers spend their time on routes drivers trust, not on copying addresses.”

With Zapier, businesses can create, update, complete, and delete orders in Routific, create routes, and publish a day’s routes to drivers. They can also pull route details, route timelines, and proof-of-delivery photos back out to other apps. Common setups include sending new QuickBooks invoices to Routific as delivery orders, adding new WooCommerce orders to Routific as they come in, turning rows in Google Sheets or Airtable into delivery orders, and publishing routes to drivers at the same time every morning.

Diaper Stork is a Seattle-area diaper service that delivers premium cloth diapers to families each week while picking up their used diapers for laundering and reuse.

“With hundreds of weekly deliveries, managing our routes and keeping customer information up to date is a big part of our operation,” said Carrie Pollak, CEO of Diaper Stork.

“Previously, we relied on manually downloading and uploading spreadsheets between our customer management system and our routing software. By connecting Knack, Zapier, and Routific, we’ve automated that process. New delivery orders now flow directly into our routing system, and delivery updates and tracking information are automatically shared back with our customer service team. This saves us time, reduces manual work, and gives our team better visibility into every delivery. Most importantly, it allows us to spend less time managing systems and more time taking care of our customers.”

Routific is the highest-rated route planning software on Capterra, with 4.9 stars from 144 reviews as of November 2026. The Zapier integration is available now to all Routific customers. Businesses can get started from Routific’s Zapier page or learn more about Routific’s Zapier integration. Watch how it works: https://www.youtube.com/watch?v=5I0Xm_nmVVw

About Routific

Founded in Vancouver in 2012, Routific is smart route optimization and delivery management software for growing delivery businesses, from food and grocery brands to florists, furniture retailers, and couriers. Its optimization algorithm, inspired by how honeybees find the shortest path to food, builds routes drivers trust. Routific is the highest-rated route planning software on Capterra. It connects with Shopify, Zapier, and thousands of other apps.

Media Contact

Suzanne Ma, Routific, 1 888-907-6884, press@routific.com, www.routific.com

View original content to download multimedia:https://www.prweb.com/releases/routific-connects-delivery-route-planning-to-9-000-apps-through-zapier-302936354.html

SOURCE Routific

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Build, Partner or Hybrid: Trigent Helps Mid-Market Leaders Choose a Global Capability Center Based on Evidence

Published

40 minutes ago

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November 12, 2026

By

Trigent Xperience Zone (TXZ) lets US, UK, and European mid-market companies test-drive an India capability and innovation center.

BOSTON, Nov. 12, 2026 /PRNewswire/ — Trigent, a global technology and AI solutions company, today launched the Trigent Xperience Zone (TXZ) and a Global Capability Center (GCC) Fit Assessment. These services give mid-market companies in the US, UK, and Europe a working view of an India Global Capability Center, and a recommended setup, before they commit capital.

A new kind of buyer

Captive centers and dedicated offshore development centers are no longer a Fortune 500 story alone. Out of India’s 2,117 GCCs, nearly half belong to mid-market and smaller companies, according to Nasscom’s FY2026 report.

The work is changing too. The same report finds 96% of GCCs opened since FY2021 launched with a product, R&D or engineering mandate. So, the business case now rests on capability and innovation, not just cost.

See it, test it, then scale it

TXZ lets leaders explore nine working areas of Trigent’s India operations, from interview rooms and delivery floors to the legal and accounts teams. With the Fit Assessment, they get a starting model built on their goals, timeline, and readiness.

According to Trigent, this 360-degree view is critical because mid-market Global Capability Centers typically struggle one year down the line when hiring and governance gaps start to show.

Pick the right starting point

The GCC Fit Assessment is built for the CEO, CFO, CTO, and CHRO, who sign off on a GCC but often judge readiness differently. Whether the answer is a fully owned captive center, a partner-led model, or a hybrid, the assessment weighs the trade-offs that stall boardroom discussions: speed versus control, cost versus capability, internal readiness versus growth.

“India’s next wave of Global Capability Centers will be built by mid-market companies, from founder-led businesses to PE-backed portfolio firms,” said Rohail Qadri, President, GCC & Professional Services at Trigent. “For them, a GCC isn’t just a cost play anymore. It’s a bet on growth and innovation, and a choice about how much control to keep. We’ve spent three decades working alongside similar companies, so we know where they stretch and where they stall. We help them get those calls right before capital is committed.”

Leaders can take the virtual tour and the GCC Fit Assessment at Trigent Xperience Zone.

About Trigent

Trigent is a data-first, AI-driven global technology solutions provider helping organizations modernize operations and build next-generation Global Capability Centers that deliver measurable business outcomes and bespoke experiences. We enable customers to lead the shift in their industries with trusted, scalable solutions that help them maximize their IT investments. With decades of experience, deep domain expertise, and strong technology capabilities, Trigent has been delivering end-to-end solutions for ISVs, enterprises, and SMBs since 1995. To learn more, visit trigent.com.

Media Contact:

Shamini Martin
Trigent Software, Inc.
info@trigent.com
+1 (508) 490 6000
trigent.com 

View original content to download multimedia:https://www.prnewswire.com/news-releases/build-partner-or-hybrid-trigent-helps-mid-market-leaders-choose-a-global-capability-center-based-on-evidence-302937866.html

SOURCE Trigent Software

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