Connect with us

Technology

CloudRadial Brings AI-Powered Chat to the MSP Service Desk with ChatAI Professional and Enterprise

Published

2 hours ago

on

Building on the Chat Starter foundation, ChatAI Professional and Enterprise add a natural-language AI Responder. It interviews end users, captures detailed context, and delivers well-documented tickets to agents working in Microsoft Teams or Slack.

DALLAS, June 11, 2026 /PRNewswire-PRWeb/ — CloudRadial, a leading software company dedicated to bridging the gap between IT service delivery and client success for Managed Service Providers (MSPs), today announced the general availability of ChatAI Professional and Enterprise, the paid tiers of its CloudRadial ChatAI platform. The new tiers add the ChatAI Responder, a natural language AI that runs the first conversation across the channels MSPs support, interviews end users, summarizes what was discussed, and creates detailed tickets in the MSP’s PSA before a technician ever picks them up.

“The way to think about ChatAI is Tier 0, not Tier 1,” said David Falkenberg, Product Director at CloudRadial. “There is basic intake work that should happen on every ticket: clarifying the issue, capturing the context, and structuring the information so a technician can use it”

For most MSPs, the bottleneck in client support is not the response. It is the intake. Tickets arrive with vague problem statements, no context about what the user already tried, and limited information for the technician picking them up. Agents spend the opening minutes of every interaction figuring out what the actual issue is, often re-asking questions the client has already answered. ChatAI Professional and Enterprise address this directly by giving the AI the first conversation: it engages the user the moment they reach out, runs a guided interview to clarify the real problem, captures the context that technicians typically have to fish for, and hands off to a human agent with a complete record of what was discussed.

“MSPs are being asked to do more with the same team while their clients expect faster, more responsive support every year,” said Jeff Farris, President and CEO of CloudRadial. “ChatAI Professional and Enterprise let MSPs offer real-time, conversational engagement across the channels their clients already use, without adding overnight staff or asking their senior technicians to spend their day on ‘have you tried restarting it’ conversations. The AI does the first pass. The team does the work that actually requires their judgment.”

ChatAI Professional and Enterprise: AI That Improves Every Ticket

The ChatAI Responder engages end users immediately when they initiate a conversation, conducts a structured interview to clarify the issue and capture relevant context, and summarizes the discussion. It then creates a ticket in the MSP’s PSA with a clean summary and the complete conversation attached. Every conversation produces work for a human agent, either as a live escalation or as a ticket for review, ensuring no client issue is closed without human oversight.

Key capabilities added in ChatAI Professional:

ChatAI Responder — Surgical AI inside the dialog flow that interviews end users, summarizes the conversation, and writes a sharper ticket to the MSP’s PSA with the full transcript attached. Focused on triage and ticket quality, not autonomous resolution.Expanded Multi-Channel Coverage — Five Client Channels included, adding SMS support via Twilio to the platforms available in Chat Starter. Additional channels can be purchased as needed for broader or white-labeled deployments.Per-Channel Customization — MSPs can configure separate branding, PSA board routing, and dialog messages for individual clients or client groups, supporting both broad rollouts and dedicated premium-client deployments.Custom Commands — ChatAI Professional extends agent capabilities through custom commands that can trigger automations within Chat or call external services for tasks such as password resets, effectively making Chat an automation platform alongside its support role.

ChatAI Enterprise extends Professional with capabilities designed for larger operations:

Multi-PSA Support — Connect multiple PSA instances for partners managing complex environments or operating across multiple business units.Custom Dialog Builder — Create tailored conversation flows for specific clients, workflows, or use cases beyond the default Dialog Responder.Expanded Channel Capacity — Ten Client Channels and five-plus Service Channels included, with additional channels available for purchase.Co-Managed Support — Built-in capabilities for partners delivering co-managed service desk arrangements with their clients’ internal IT teams.

“The way to think about ChatAI is Tier 0, not Tier 1,” said David Falkenberg, Product Director at CloudRadial. “There is basic intake work that should happen on every ticket: clarifying the issue, capturing the context, and structuring the information so a technician can use it. That work usually does not get done well, because a senior tech does not have time to do it. ChatAI does it, consistently. Then your team picks up a ticket that actually tells them what is going on. Every conversation still becomes a ticket. Every escalation still gets human review. The AI does the prep work. The team does the support work.”

From Starter to Intelligence

ChatAI Professional and Enterprise build on the Chat Starter free tier, launched in April 2026, which gave MSPs access to a fully PSA-connected chat platform with structured intake and live chat escalation at no cost. The paid tiers add the AI Responder layer to the same architecture, allowing MSPs to upgrade without re-implementing. Existing channels, configurations, and PSA integrations carry over directly.

Availability

ChatAI Professional and Enterprise are available immediately. MSPs can request a demo or learn more at cloudradial.com/chatai. Pricing details are available at cloudradial.com/pricing.

About CloudRadial

CloudRadial is the leading AI-powered Client Services Automation (CSA) platform for Managed Service Providers. Our suite of IT service delivery and client success solutions is trusted by over 1,000 MSPs worldwide. Every product helps service providers scale efficiently while delivering exceptional client experiences. For more information, visit www.cloudradial.com.

Media Contact
Saffie Leedy Farris, CloudRadial, 1 469 480-0720, saffie@cloudradial.com, https://www.cloudradial.com 

View original content to download multimedia:https://www.prweb.com/releases/cloudradial-brings-ai-powered-chat-to-the-msp-service-desk-with-chatai-professional-and-enterprise-302797801.html

SOURCE CloudRadial

Related Topics:
Continue Reading
Click to comment

Leave a Reply

Your email address will not be published. Required fields are marked *

Technology

Amedea Pharma, Inc. Announces Return of the Fifth Annual Medical Innovation Olympics at Rockefeller Center on June 12, 2026

Published

49 minutes ago

on

June 11, 2026

By

NEW YORK, June 11, 2026 /PRNewswire/ — Medical Innovation Olympics is a 5th annual global healthcare competition that celebrates the power of performance, transparency, and character required for success across the journey of healthcare champions in addition to technical knowledge and science alone. Coming to the iconic Rockefeller Center in New York City beginning Friday June 12 with Olympic Trials Qualification Session 1, the event — recognized by Fierce Pharma in 2025 as one of the Top 4 innovation challenges in the world — culminates with the Finals, Awards, and Closing Ceremony on October 16.

The mission of this intense and unforgettable competition that replicates the Olympic spirit is to advance access, quality, and continuity of care. Past keynote speakers have included NHS UK consultant and champion athlete Chris Cook, Type 1 Diabetes patient advocate Gary Hall Jr., and longest-running world record holder Bob Beamon. The visionary behind this event since 2022 is Tim Mikhelashvili, CEO of Amedea Pharma, an impact health tech startup focused on business performance analytics for life sciences, combining competition and transparency via a centralized AI software platform and executive command center to drive real results based on real views.

Over four years, the event has attracted executives, scientists, patient advocates, and health payer and policy leaders from 18 countries, with attendees from Roche, Takeda, Astellas, Novartis, Sanofi, AstraZeneca, and Sunovion Pharmaceuticals among others. Featured speakers have included pharma and biotech CEOs responsible for $2.5 billion R & D budget at GSK, now leading companies such as Epicrispr Bio (Amber Salzman), Longevity Medicine leaders such as James Peyer (CEO, Cambrian Biopharma), pioneers in aging research and lifestyle medicine David Barzilai and Dominik Thor, President of Geneva College of Longevity Sciences, clinical longevity consultants Dr. Mishkat Shehata and Uma Senthilkumar, and global public health leaders such as Rashad Massoud (Head, Global Health USA, IQVIA).

In 2026, the theme is “Crystal Clear, Treatment Near,” with Longevity Medicine taking center stage. Confirmed speakers at the October 16 Finals and Closing Ceremony include Jerry McLaughlin (CEO, Life Biosciences), Tom Rifai (CEO, Reality Meets Science), Francisco Leon (CEO, Tolerance Bio), Keith Comito (CEO, Lifespan Research Alliance), and Dylan Livingston (CEO, Alliance for Longevity Initiatives), alongside Tala Fakhouri (Chief AI/Regulatory Officer, Parexel, former FDA executive) and Keith Ferdinant (Gerald S. Berenson Endowed Chair in Preventative Cardiology, Tulane University).

Competitors are invited to submit early-stage CONCEPTS or mature PRODUCTS in drugs, devices, diagnostics, or digital health — from startups, pharma, biotech, academia, and students alike. Benefits include deep networking in a unique Olympic forum over multiple stages with angel, strategic and venture capital investors and industry leaders, publications in Wall Street New York Magazine distributed to 31,000 NYSE/NASDAQ/London Stock Exchange investors, CEO-style video interviews, Rockefeller rooftop photo shoots, and 1-year access to monthly Biotech Business Forum investor meetings in NYC and exclusive online Healthcare Champions community.

Visit https://medicalinnovationolympics.com and register with code NYBIO for a 30% discount through the partnership between Amedea Pharma and a prominent trade association supporting healthcare innovation ecosystem across New York State – New York Bio.

Media Contact:

Tim Mikhelashvili

718-865-6093

416663@email4pr.com

View original content to download multimedia:https://www.prnewswire.com/news-releases/amedea-pharma-inc-announces-return-of-the-fifth-annual-medical-innovation-olympics-at-rockefeller-center-on-june-12-2026-302798299.html

SOURCE Amedea Pharma, Inc.

Continue Reading

Technology

Graceland Portable Buildings Acquires ShedSync to Accelerate Digital Transformation for Portable Building Dealers

Published

49 minutes ago

on

June 11, 2026

By

Acquisition Expands Graceland’s NextGen Dealer Platform with Automated Inventory Management, AI-Powered Marketing, Lead Generation, and Dealer Website Technology

CUNNINGHAM, Ky., June 11, 2026 /PRNewswire/ — Graceland Portable Buildings, one of America’s leading manufacturers and distributors of portable buildings, today announced the acquisition of ShedSync, an innovative dealer technology platform designed specifically for the portable building industry.

The acquisition represents a significant investment in Graceland’s long-term strategy to modernize the dealer experience and provide independent portable building dealers with advanced digital tools traditionally available only to much larger organizations.

Founded to help shed dealers automate inventory management, digital marketing, and lead generation, ShedSync provides dealers with automated inventory synchronization, AI-powered social media marketing, lead management, multi-location inventory tools, competitive intelligence, and fully branded dealer websites. The platform was purpose-built for the unique needs of portable building retailers and manufacturers.

“This acquisition is about much more than software,” said Greg French, Chief Executive Officer of Graceland Portable Buildings. “The portable building industry is undergoing rapid transformation. Consumers increasingly expect online shopping experiences, real-time inventory visibility, digital communication, and immediate access to information. Our dealers need tools that allow them to compete and thrive in that environment.”

French continued, “For nearly twenty years, Graceland has invested heavily in supporting independent dealers. ShedSync becomes another important piece of our NextGen Dealer Program and our commitment to helping dealers grow profitable businesses. We believe technology should empower dealers, not replace them.”

The acquisition comes as the portable building industry continues to evolve following significant changes in consumer behavior, increased competition, and growing demand for digital purchasing experiences. While many industries have rapidly embraced e-commerce and digital marketing, much of the portable building industry remains fragmented and underserved by purpose-built technology solutions.

Through the acquisition, Graceland plans to further develop the platform and integrate additional capabilities that help dealers manage inventory, improve online visibility, generate leads, and streamline customer engagement.

Key capabilities of the ShedSync platform include:

Automated inventory synchronization directly from manufacturer inventory systemsAI-powered Facebook and social media marketing automationFacebook Marketplace automationGoogle Business Profile integration for enhanced local search visibilityLead capture, tracking, and management toolsMulti-location inventory managementDealer-branded websites and custom domainsMobile-optimized inventory presentationAnalytics and reporting tools designed specifically for portable building dealersFlexible pricing and financing display options, including Rent-To-Own programs

According to Graceland leadership, the acquisition also supports the company’s broader digital strategy, which includes online sales initiatives, dealer website enhancements, customer lead management systems, and expanded dealer marketing support.

“We see a future where independent dealers have access to enterprise-level technology without enterprise-level complexity or costs,” said French. “Our goal is to create the industry’s most comprehensive dealer success platform, combining great products, great service, great marketing, and great technology.”

The acquisition follows a series of strategic investments by Graceland, including advanced manufacturing technology, expanded production capacity, Epicor 3D configurator, enhanced dealer support programs, and the company’s recently announced NextGen Dealer Program, which focuses on helping dealers increase profitability, improve operational efficiency, and drive long-term growth.

“As we celebrate over 20 years in the shed industry, we remain focused on building the future of the portable building industry,” French added. “The acquisition of ShedSync is another example of our commitment to innovation, dealer success, and creating opportunities for our customers and partners.”

To learn more about becoming a Graceland Dealer, visit YesGraceland.com.

About Graceland Portable Buildings

Founded in 2005, Graceland Portable Buildings is a leading manufacturer and distributor of portable buildings, storage structures, and specialty outdoor products. Through its growing network of independent dealers, Graceland serves customers throughout the United States with a commitment to quality, innovation, and customer service. The company continues to invest in advanced manufacturing technologies, dealer development programs, digital solutions, and operational excellence to support long-term growth across the portable building industry.

View original content to download multimedia:https://www.prnewswire.com/news-releases/graceland-portable-buildings-acquires-shedsync-to-accelerate-digital-transformation-for-portable-building-dealers-302798354.html

SOURCE Graceland Portable Buildings

Continue Reading

Technology

Pradere Designer Workspaces Expands into Palm Beach County

Published

49 minutes ago

on

June 11, 2026

By

 50-Year Firm Opens Hub at Chamber of Commerce of the Palm Beaches

WEST PALM BEACH, Fla., June 11, 2026 /PRNewswire/ — Pradere Designer Workspaces, a leader in workplace furnishing and design solutions in South Florida for over five decades, launched its expansion into Palm Beach County with a ribbon-cutting ceremony and corporate showcase. Held in partnership with the Chamber of Commerce of the Palm Beaches, the grand opening debuted the Chamber Workspace Experience, a first-of-its-kind transformation of the Chamber’s headquarters that will also house Pradere’s new regional satellite office.

“Bringing our services to Palm Beach County is truly historic for us,” said Michelle Pradere Noriega, Co-Principal of Pradere. “I am proud to help spearhead this major expansion as we establish our regional footprint and bring our enterprise expertise to this growing corporate community.”

Established in 1972, Pradere exemplifies an American success story. Founded by immigrants Jose and Vicky Pradere and now led by second-generation Co-Principals Jenny Pradere and Michelle Pradere Noriega, women pioneering the company in a traditionally male-dominated industry, Pradere built a reputation for delivering innovative workspace solutions across the workplace, healthcare, education, government and hospitality sectors. As a Platinum Certified MillerKnoll Dealer, the firm is trusted by world-class brands including Sony Music, MSC Cruises, and Hyatt Hotels & Resorts.

“Palm Beach County is rapidly becoming a global business epicenter, drawing world-class organizations that demand sophisticated, forward-thinking operational spaces,” said Jenny Pradere, Co-Principal of Pradere. “This expansion provides the perfect launchpad to collaborate closely with this expanding ecosystem.”

As West Palm Beach cements its status as a business capital, the strategic alignment highlights how this corporate boom is driving demand for dynamic environments that support peak productivity for a modern workforce. The newly renovated Chamber Workspace Experience serves as a functional portfolio of Pradere’s capabilities.

“The Chamber connects business leaders to what matters, and this new workspace helps bring that mission to life,” said Michael Zeff, President and CEO of the Chamber. “Pradere has created a space that is welcoming, professional, and built for connection. We couldn’t be more excited to share it with our members and the broader business community.”

The West Palm Beach location will now serve as Pradere’s hub for commercial client consultations and interior operations throughout the Palm Beach market. For more information, visit https://pradereoffice.com

Media Contact:
Carlos Espinosa
carlos@wowmktg.com

View original content to download multimedia:https://www.prnewswire.com/news-releases/pradere-designer-workspaces-expands-into-palm-beach-county-302798355.html

SOURCE Pradere Designer Workspaces

Continue Reading

Trending