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CloudRadial Brings AI-Powered Chat to the MSP Service Desk with ChatAI Professional and Enterprise

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Building on the Chat Starter foundation, ChatAI Professional and Enterprise add a natural-language AI Responder. It interviews end users, captures detailed context, and delivers well-documented tickets to agents working in Microsoft Teams or Slack.

DALLAS, June 11, 2026 /PRNewswire-PRWeb/ — CloudRadial, a leading software company dedicated to bridging the gap between IT service delivery and client success for Managed Service Providers (MSPs), today announced the general availability of ChatAI Professional and Enterprise, the paid tiers of its CloudRadial ChatAI platform. The new tiers add the ChatAI Responder, a natural language AI that runs the first conversation across the channels MSPs support, interviews end users, summarizes what was discussed, and creates detailed tickets in the MSP’s PSA before a technician ever picks them up.

“The way to think about ChatAI is Tier 0, not Tier 1,” said David Falkenberg, Product Director at CloudRadial. “There is basic intake work that should happen on every ticket: clarifying the issue, capturing the context, and structuring the information so a technician can use it”

For most MSPs, the bottleneck in client support is not the response. It is the intake. Tickets arrive with vague problem statements, no context about what the user already tried, and limited information for the technician picking them up. Agents spend the opening minutes of every interaction figuring out what the actual issue is, often re-asking questions the client has already answered. ChatAI Professional and Enterprise address this directly by giving the AI the first conversation: it engages the user the moment they reach out, runs a guided interview to clarify the real problem, captures the context that technicians typically have to fish for, and hands off to a human agent with a complete record of what was discussed.

“MSPs are being asked to do more with the same team while their clients expect faster, more responsive support every year,” said Jeff Farris, President and CEO of CloudRadial. “ChatAI Professional and Enterprise let MSPs offer real-time, conversational engagement across the channels their clients already use, without adding overnight staff or asking their senior technicians to spend their day on ‘have you tried restarting it’ conversations. The AI does the first pass. The team does the work that actually requires their judgment.”

ChatAI Professional and Enterprise: AI That Improves Every Ticket

The ChatAI Responder engages end users immediately when they initiate a conversation, conducts a structured interview to clarify the issue and capture relevant context, and summarizes the discussion. It then creates a ticket in the MSP’s PSA with a clean summary and the complete conversation attached. Every conversation produces work for a human agent, either as a live escalation or as a ticket for review, ensuring no client issue is closed without human oversight.

Key capabilities added in ChatAI Professional:

ChatAI Responder — Surgical AI inside the dialog flow that interviews end users, summarizes the conversation, and writes a sharper ticket to the MSP’s PSA with the full transcript attached. Focused on triage and ticket quality, not autonomous resolution.Expanded Multi-Channel Coverage — Five Client Channels included, adding SMS support via Twilio to the platforms available in Chat Starter. Additional channels can be purchased as needed for broader or white-labeled deployments.Per-Channel Customization — MSPs can configure separate branding, PSA board routing, and dialog messages for individual clients or client groups, supporting both broad rollouts and dedicated premium-client deployments.Custom Commands — ChatAI Professional extends agent capabilities through custom commands that can trigger automations within Chat or call external services for tasks such as password resets, effectively making Chat an automation platform alongside its support role.

ChatAI Enterprise extends Professional with capabilities designed for larger operations:

Multi-PSA Support — Connect multiple PSA instances for partners managing complex environments or operating across multiple business units.Custom Dialog Builder — Create tailored conversation flows for specific clients, workflows, or use cases beyond the default Dialog Responder.Expanded Channel Capacity — Ten Client Channels and five-plus Service Channels included, with additional channels available for purchase.Co-Managed Support — Built-in capabilities for partners delivering co-managed service desk arrangements with their clients’ internal IT teams.

“The way to think about ChatAI is Tier 0, not Tier 1,” said David Falkenberg, Product Director at CloudRadial. “There is basic intake work that should happen on every ticket: clarifying the issue, capturing the context, and structuring the information so a technician can use it. That work usually does not get done well, because a senior tech does not have time to do it. ChatAI does it, consistently. Then your team picks up a ticket that actually tells them what is going on. Every conversation still becomes a ticket. Every escalation still gets human review. The AI does the prep work. The team does the support work.”

From Starter to Intelligence

ChatAI Professional and Enterprise build on the Chat Starter free tier, launched in April 2026, which gave MSPs access to a fully PSA-connected chat platform with structured intake and live chat escalation at no cost. The paid tiers add the AI Responder layer to the same architecture, allowing MSPs to upgrade without re-implementing. Existing channels, configurations, and PSA integrations carry over directly.

Availability

ChatAI Professional and Enterprise are available immediately. MSPs can request a demo or learn more at cloudradial.com/chatai. Pricing details are available at cloudradial.com/pricing.

About CloudRadial

CloudRadial is the leading AI-powered Client Services Automation (CSA) platform for Managed Service Providers. Our suite of IT service delivery and client success solutions is trusted by over 1,000 MSPs worldwide. Every product helps service providers scale efficiently while delivering exceptional client experiences. For more information, visit www.cloudradial.com.

Media Contact
Saffie Leedy Farris, CloudRadial, 1 469 480-0720, saffie@cloudradial.com, https://www.cloudradial.com 

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SOURCE CloudRadial

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Chandigarh University Researcher Gets Patent for Innovative ‘Vehicle Security System’ to Combat Rising Vehicle Theft Cases

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Researcher Develops Intelligent Anti-Theft Vehicle Security System Combining Sensors, Cameras, GPS & Intruder Detection

CHANDIGARH, India, July 29, 2026 /PRNewswire/ — Chandigarh University Researcher, Prof Ashish Sharma, has been granted design patent for his innovative smart vehicle security system that detects intruders, captures their photos and videos, tracks the vehicle’s location, and instantly alerts the owner through a mobile phone.

A faculty member from Department of Electronics and Communication Engineering, Prof Sharma’s invention, a vehicle security system for vehicles, helps protect a car from theft and unauthorized access. The patented innovation, titled ‘Vehicle Security System’ was developed by Prof Sharma who filed the patent in 2019. The patent has been officially granted by the Union government’s Patent Office in 2026.

Prof Sharma said, “The ‘Smart Vehicle Security System’ is designed to use motion sensors to detect when a person comes near the vehicle using the ‘Smart Vehicle Security System’, the Motion sensors detect the person’s presence. If the person touches or tries to force open the vehicle, force sensors detect it. Cameras automatically capture photos and videos of the concerned person. The system also has a GPS tracker that continuously monitors the vehicle’s location. The system sends an alert, images, videos, and location to the owner’s mobile phone.”

“Motor vehicle theft in India has become a common phenomenon in India with over 2.33 lakh vehicle theft cases getting reported in India during 2024, as per the ‘Crime in India 2024’ report recently released by the National Crime Records Bureau. Over 5600 cases of theft from vehicles were also reported in 2024. Over 70 % of stolen vehicles are never recovered and never return to their owners as the overall recovery rates for stolen vehicles in India ranged between 25 to 30%. For two‑wheelers, detection rate remains below 27%.  According to a report by insurance firm Acko, in Delhi-NCR, one vehicle was stolen every 14 minutes in 2023. This trend has been there for many years and whenever I used to hear or read about a car theft case, I used to think if it was possible to prevent such incidents with a protection device which could warn or alert the concerned owner whenever an attempt was being made to lift a car or vehicle.   And I since am in the field of electronics, we have so many sensors that can automate various functions. With such sensors, we can transmit direct GPS signals to a pre-decided person or even public authorities like police. The sensor itself can trigger these messages. So I thought of designing a device which will send a signal whenever someone tries to make forced entry into a car,” Prof Sharma said, who has filed 11 patents out of which two have been granted.

“As Chandigarh University has a robust research ecosystem which encourages faulty members and students to undertake research in any field of their interest, I conducted research to see what’s possible to solve this problem done by utilising sensors. So, I worked on this concept of one camera with sensor for preventing car theft cases. That’s the core idea. This Vehicle Security System sends all information, including the intruder’s images, videos, and the vehicle’s location, directly to the owner’s mobile phone. This allows the owner to take quick action and share evidence with authorities if required. The system can also store images and videos on cloud storage and may be powered by solar panels for continuous operation,” said Prof Sharma.

“Modern cameras come in various ranges and can even provide 360-degree rotation. In my design, the camera with a sensor takes a photo and transmits it to the owner, along with a signal via the GPS sensor. That’s the primary function of our product. Certain sensors might also trigger an alert beep—that’s the kind of idea involved. The difference here is that we’ve integrated a GPS system in this camera which will remain connected to the owner through Internet. This device can be assembled for somewhere between Rs 5,000 and Rs 10,000. If we opt for more advanced features, the cost might go up by another Rs 5,000. This is just the minimum cost. We could build a really good device for anywhere between 5,000 and 10,000 rupees,” he added.

Congratulating Prof Sharma for getting the design patent, Deepinder Singh Sandhu, Senior Managing Director, Chandigarh University said, “This achievement reflects the strong research and innovation eco-system at Chandigarh University to support research excellence and intellectual property generation for advancement of technology. Chandigarh University’s students and faculty members have filed more than 6,000 patents out of which 5800 patents have been published and 260 patents have been granted. Chandigarh University is ranked number one as a single institution in India for filing highest number of patents. CU’s 44 faculty members featured in Stanford University–Elsevier list of the world’s top 2% scientists.”

“Chandigarh University allocates Rs 15 Crore annually for research-intensive learning and houses 60 Research Centers, 30 Industry-sponsored Advanced Research Labs like AI LAB, Addictive Manufacturing Lab, Molecular Biology Lab, Genetics Lab, SEM Lab, XRD Lab for its researchers. Besides a dedicated University Centre for Research & Development, 32 Centers of Excellence (COEs) have been established in CU by leading MNCs such as Microsoft, Cisco, Hyundai, Tech Mahindra, Capgemini and IBM. Chandigarh University is having 56 government funded research projects and 12 research projects involving international collaboration. CU received Rs 90 Crore for research and innovation projects from Union Ministry of Science and Technology in last five years,” he added.

About Chandigarh University

Chandigarh University is a NAAC A+ Grade University and QS World Ranked University. This autonomous educational institution is approved by UGC and is located near Chandigarh in the state of Punjab. It is the youngest university in India and the only private university in Punjab to be honoured with A+ Grade by NAAC (National Assessment and Accreditation Council). CU offers more than 109 UG and PG programs in the field of engineering, management, pharmacy, law, architecture, journalism, animation, hotel management, commerce, and others. It has been awarded as The University with Best Placements by WCRC.

Website address: https://www.cuchd.in/

 

 

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Global Pump Market Size to Exceed USD 88.36 Billion by 2031 as Smart Pump Adoption Expands Across Industries – Arizton

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Global Pump Industry Analysis Report, Regional Outlook, Growth Potential, Price Trends, Competitive Market Share & Forecast 2026–2031.

CHICAGO, July 29, 2026 /PRNewswire/ — According to Arizton’s latest research, the global pump market is projected to grow from USD 65 billion in 2025 to USD 88.36 billion by 2031, expanding at a CAGR of 5.25% during the forecast period. The market is driven by rising investments in water and wastewater infrastructure, industrial manufacturing, and energy-efficient pumping solutions. Increasing adoption of smart pumps and continued infrastructure development across key industries are creating new growth opportunities for pump manufacturers worldwide.

To Know More, Click: https://www.arizton.com/market-reports/pump-market-size-analysis

Browse in-depth TOC on the Global Pump Market

Pages- 276
Region- 5
Countries- 28
Company- 84
Segment-8

Global Pump Market Snapshot

Market Size (2031)

USD 88.36 Billion

Market Size (2025)

USD 65 Billion

CAGR (2025-2031)

5.25 %

Historic Year

2022- 2024

Base Year

2025

Forecast Year

2026-2031

Segments Covered

Operation Type, Product Type, Centrifugal Pump Stage Type, Reciprocating Pump Type, Rotary, End-User, Industrial, and Geography

Geographic Analysis

North America, Europe, APAC, Latin America, & Middle East & Africa

Strategic Growth Opportunities are Expanding Across the Global Pump Market

Infrastructure modernization and rising industrial investments are creating significant opportunities for the industrial pumps market by increasing demand for reliable and energy-efficient pumping systems across major end-use industries.Traditional industries, including chemicals, mining, and oil & gas, remain the primary demand-generating sectors, supported by capacity expansions, process optimization, and ongoing infrastructure upgrades.Emerging industries, such as semiconductor manufacturing, data centers, hydrogen production, and battery manufacturing, are generating new demand for high-performance pumps used in precision fluid handling, cooling, and advanced manufacturing processes.Stringent environmental regulations and increasing emphasis on water conservation are accelerating the adoption of energy-efficient pumps and advanced fluid management systems, helping industries improve operational efficiency, reduce energy consumption, and meet sustainability goals.The growing adoption of industrial automation and digitalization is driving demand for IoT-enabled pumps with predictive maintenance, remote monitoring, and smart diagnostics, enabling greater equipment reliability, reduced downtime, and optimized lifecycle costs.

View Free Report Sample: https://www.arizton.com/request-sample/5169

Energy Efficiency Is Becoming a Competitive Advantage

Energy efficiency is emerging as one of the strongest investment themes across the global pump market. Pumps account for a significant share of industrial electricity consumption, making operational efficiency a growing priority for industrial operators facing rising energy costs and stricter environmental regulations. As industries focus on reducing operating expenses while meeting sustainability targets, demand for high-efficiency pumps, intelligent pumping systems, and advanced motor technologies continues to grow. Manufacturers are responding through product innovation. In 2025, Wilo introduced the Wilo-Stratos GIGA2.0-I, a smart vertical in-line pump designed to improve energy efficiency and operational performance across HVAC and industrial applications.

Innovation Continues to Reshape the Competitive Landscape

Grundfos patented its next-generation DDA Smart Digital Dosing pump in 2025, designed to deliver precise and consistent chemical dosing while supporting more sustainable operations across industrial facilities, commercial buildings, and utilities.

Flowserve introduced the world’s first double hermetically sealed sealless magnetic drive pump in 2025. Featuring an independent secondary containment system, the innovation enhances operational safety and minimizes the impact of potential pump failures.

Shakti Pumps Limited approved an approximately USD 1.4 million equity investment in its subsidiary, Shakti Energy Solutions, in 2025. The investment supports the establishment of a DCR-compliant solar cell and module manufacturing facility in Pithampur, Madhya Pradesh, strengthening the company’s presence in the fast-growing solar pump market.

APAC Leads Global Demand While Europe Accelerates Smart Pump Adoption

Regional investment trends continue to reshape the global pump market. APAC accounted for over 40% of global revenue in 2025, supported by rapid industrialization and sustained investments in water infrastructure, irrigation, and urban development. China remains the region’s largest market, while India is emerging as one of the fastest-growing markets, backed by major government infrastructure programs, including PMAY, Jal Jeevan Mission, PMKSY, and AMRUT.

Meanwhile, the Europe pump market remains one of the world’s most advanced markets, supported by strict environmental regulations, ongoing industrial modernization, and continued investments in water infrastructure. Demand is growing as industries focus on improving energy efficiency, conserving water, and upgrading aging infrastructure across municipal, industrial, commercial, and residential sectors. As businesses seek to improve operational efficiency and reduce long-term operating costs, the adoption of advanced pumping systems with variable-speed drives, intelligent controls, and digital monitoring capabilities continues to grow.

Get detailed market forecasts, competitive benchmarking, and pricing trends: https://www.arizton.com/market-reports/pump-market-size-analysis

The Report Covers 84 Major Vendors in the Global Pump Market

Key Company Profiles

Grundfos Holding A/SXylem Inc.EBARA CorporationWILO SEFlowserve CorporationAlfa LavalBaker Hughes CompanyBosch RexrothCircor InternationalDesmiDoverFranklin ElectricGeneral Electric CompanyIDEXKirloskar Brothers LimitedKSB LimitedNikkisoPentairSLBSPX FLOW, Inc.Sulzer LtdThe Weir Group PLCTorishima Pump Mfg. Co., Ltd.Weatherford

Other Prominent Company Profiles

Atlas Copco ABArian PumpsAR North AmericaCNP India Private LimitedCP Pumpen AGDickow Pump CompanyGlobal PumpGorman-Rupp PumpHaight PumpsHERMETIC-PUMPENHCP Pump Manufacturer Co., Ltd.Ingersoll Rand Inc.IWAKI AmericaJetox Motor PumpsKlaus UnionKracht Corp.MasdafMarzocchi Pompe S.p.A.Naniwa Pump MfgNetzschNorm Hydrophore PumpPRORILPumpportRoper PumpsRoth PumpsRuthrpumpenRyan Herco Flow SolutionsSahinler Submersible PumpsSamsun Makina SanayiSEKOSEMPAShakti Pumps Ltd.Sumak PumpsSummit PumpsSundyneTark Inc.Teikoku Electric Mfg. Co., Ltd.Vaughan CompanyVestapumpWPIL LimitedDanfossWEGZhejiang Doyin Technology Co. Ltd.Zoeller Pump CompanyMoogRoto pumpsJyotiAqua GroupAngle PumpsLubi Industries LLPC.R.I. Pumps Private LimitedBestenDeccan IndustriesDover India Pvt. LTD.Duke Pumping Solutions Private LimitedEkki Water TechnologiesEllen GroupEndura PumpsHavellsJasco Pumps Pvt. LTD.

The Pump Market Size, Share & Trends Analysis Report By

Operation Type: Electrical and MechanicalProduct Type: Centrifugal Pump, Reciprocating Pump, and Rotary PumpCentrifugal Pump Stage Type: Single-Stage and Multi-StageReciprocating Pump Type: Piston And DiaphragmRotary: Gear, Screw, Lobe, Vane, and Other Rotary PumpsEnd-User: Industrial, Agricultural, Commercial, and ResidentialIndustrial: Water & Wastewater, Chemical, Food & Beverage, Power, Oil & Gas, Pharmaceutical, Mining, and Other Industrial SegmentGeography: North America, Europe, APAC, Latin America, and Middle East & Africa

What Key Findings Will Our Research Analysis Reveal?

What is the growth rate of the global pump market?How big is the global pump market?What are the key trends in the global pump market?Which region dominates the global pump market?Who are the major players in the global pump market?

Some of Our Top Selling Market Reports

Europe Pump Market Research Report 2026-2031
https://www.arizton.com/market-reports/europe-pump-market

Global Pool Heat Pump Market Research Report 2025–2030
https://www.arizton.com/market-reports/pool-heat-pump-market-size-analysis

About Us: 
Founded in 2017, Arizton Advisory & Intelligence delivers data-driven market research and strategic consulting that empowers clients to make informed decisions and drive growth. Combining quantitative and qualitative insights, we provide in-depth analysis across industries including Agriculture, Consumer Goods, Technology, Automotive, Healthcare, Data Centers, and Logistics. Recognized by top-tier media, our expert team transforms complex market data into actionable strategies, helping clients anticipate trends, seize opportunities, and stay ahead of the competition.

Contact Us                                   
Mail: enquiry@arizton.com
Contact Us: https://www.arizton.com/contact-us
Website: https://www.arizton.com/
Call: +1 312-680-2940

 

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Weibo Corporation to Report Second Quarter 2026 Financial Results on August 19, 2026

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BEIJING, July 29, 2026 /PRNewswire/ — Weibo Corporation (NASDAQ: WB and HKEX: 9898), a leading social media for people to create, share and discover content, will announce its unaudited financial results for the second quarter 2026 before the U.S. market opens on Wednesday, August 19, 2026. Following the announcement, Weibo’s management team will host a conference call from 7 AM – 8 AM Eastern Time on August 19, 2026 (or 7 PM – 8 PM Hong Kong Time on August 19, 2026) to present an overview of the Company’s financial performance and business operations.

Participants who wish to dial in to the teleconference must register through the below public participant link. Dial in and instruction will be in the confirmation email upon registering.

Participants Registration Link: https://register-conf.media-server.com/register/BI4542e6edec00491e9198327b87da5adb

Additionally, a live and archived webcast of this conference call will be available at http://ir.weibo.com.

About Weibo

Weibo is a leading social media for people to create, share and discover content online. Weibo combines the means of public self-expression in real time with a powerful platform for social interaction, content aggregation and content distribution. Any user can create and post a feed and attach multi-media and long-form content. User relationships on Weibo may be asymmetric; any user can follow any other user and add comments to a feed while reposting. This simple, asymmetric and distributed nature of Weibo allows an original feed to become a live viral conversation stream.

Weibo enables its advertising and marketing customers to promote their brands, products and services to users. Weibo offers a wide range of advertising and marketing solutions to companies of all sizes. Weibo generates a substantial majority of its revenues from the sale of advertising and marketing services, including the sale of social display advertisement and promoted marketing offerings. Weibo displays content in a simple information feed format and offers native advertisement that conform to the information feed on our platform. We are continuously refining our social interest graph recommendation engine, which enables our customers to perform people marketing and target audiences based on user demographics, social relationships, interests and behaviors, to achieve greater relevance, engagement and marketing effectiveness.

Contact:
Investor Relations
Weibo Corporation
Email: ir@staff.weibo.com 

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SOURCE Weibo Corporation

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