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Publicis Sapient Launches Sapient Sustain to Help Enterprises Transform IT Operations and Scale AI-Enabled Support In Increasingly Complex IT Environments

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Sapient Sustain enables enterprises to create better customer experiences while reducing IT operational debt with agentic AI

NEW YORK, June 11, 2026 /PRNewswire/ — As enterprises scale AI, IT environments are becoming more fragmented, distributed and harder to manage. Traditional automation lacks the context and coordination to operate effectively at scale, leading to slower resolution times, rising operational debt and inconsistent experiences. To address these challenges, Publicis Sapient, a technology company that provides enterprise AI platforms and services, today announced the launch of Sapient Sustain for AI-enabled autonomous IT operations and managed services.

Designed for both legacy and modern IT ecosystems, Sapient Sustain uses agentic AI to detect issues early, resolve incidents autonomously and prevent recurring failures. Publicis Sapient’s people plus products approach helps businesses improve reliability and reduce IT operational costs by up to 45%, while delivering up to 8x improvement in mean time to resolution (MTTR) or same day resolution.

“Enterprises are under increasing pressure to improve reliability, reduce costs, and operate at greater speed,” said Nigel Vaz, CEO of Publicis Sapient. “Sapient Sustain introduces a new model for IT operations: one where AI agents and human expertise work together to anticipate issues and resolve them before they impact the business. This is a shift from reactive support to intelligent, self-healing operations.”

From Reactive IT To Autonomous Operations

Sapient Sustain integrates AI-driven workflows across the IT issue lifecycle, enabling enterprises to move from reactive support to predictive operations that continuously improve through learning and automation.

The platform supports a progressive evolution from traditional L1, L2, L3 operating models to agent-orchestrated operations, where AI augments human decision-making and enables autonomy within defined guardrails. By reducing manual tasks and accelerating resolution, this approach lowers operational debt, improves system resilience and drives more efficient, scalable operations.

A Foundation for Context-Aware AI-Driven IT Operations

Sapient Sustain is built on four foundational capabilities:

An enterprise context graph that correlates and connects signals across tickets, logs and systems, deriving insights from various sources across the IT ecosystemSelf-healing workflows built on top of a service map that enable proactive and autonomous resolution of recurring issuesA consolidated knowledge base that helps end users, businesses, and engineers act faster through AI companionsPredictive models built to surface problems early, enabling intervention before issues impact the business

These capabilities, combined with pre-built and customizable AI agents, enable Sapient Sustain to operate with a deep understanding of how the business functions while remaining flexible across multi-cloud environments.

Early Customer Momentum: Nissan And Joe & The Juice

At Nissan, Publicis Sapient is supporting business-critical application maintenance services to ensure the stability and reliability of core IT systems that underpin customer-facing operations. AI-driven capabilities have been deployed leveraging Sapient Sustain to proactively identify and remediate high-impact issues, helping protect revenue and prevent service disruption.

“Nissan’s transformation is not just about introducing new technologies, but about fundamentally changing how we can reduce the operational burden on our teams,” said Shizuka Hirakawa, CE/CDIO at Nissan Motor Corporation. “With initiatives like Sapient Sustain, we are beginning to industrialize efficiency through AI by embedding intelligence into our operations to reduce complexity, improve performance, and scale more effectively. The AI platform’s ability to proactively detect issues and automate resolution has helped us move faster while maintaining high levels of reliability across our environment.”

Through multi-agent orchestration, incident triage processes have been streamlined, reducing handoffs and enabling faster, parallel resolution workflows. In addition, AI augmentation across support layers has improved operational efficiency, reducing mean time to detect (MTTD) and mean time to resolve (MTTR) while enhancing overall system performance and customer experience. This shift to predictive, AI-enabled operations has delivered measurable impact:

40% reduction in operational costs62%+ same-day issue resolution rate (an improvement of 72%)80% shift from reactive to proactive operations, and 99.99% platform uptime maintained

Publicis Sapient is also partnering with Joe & The Juice, a global chain of healthy juice & food and coffee shops, to support the next phase of its digital and operational growth.

“We were looking for a partner that could not only run our operations effectively, but also help us evolve them over time,” said Joe & The Juice CTO Nicolai Schnack.  “With Publicis Sapient and its Sapient Sustain platform, we’re introducing a more intelligent, AI-driven approach that will allow us to improve performance, reduce complexity and scale with confidence.”

By leveraging Sapient Sustain and embedding AI across IT operations, including predictive incident management and automated root cause analysis, Joe & The Juice is transitioning to a more proactive, continuously improving model. The engagement is expected to reduce costs, improve stability and create a scalable foundation for future growth.

To view a demo of Sapient Sustain, please visit https://www.publicissapient.com/us/en/resources/demos/lead-failure

Sapient Sustain is part of Publicis Sapient’s broader portfolio of enterprise AI platforms, which also includes Sapient Slingshot, an AI-powered software development and modernization platform that accelerates the full lifecycle from design through deployment using agentic workflows, and Sapient Bodhi, an enterprise-grade agentic AI platform that enables organizations to design, build and orchestrate intelligent agents and workflows at scale.

About Publicis Sapient
Publicis Sapient is a technology company that provides enterprise AI platforms and services. With over 30 years of digital business transformation experience, we enable enterprise clients to transform how they operate and serve their customers, unlocking new value and enabling them to thrive in an AI-driven world. Our platforms Sapient Slingshot, Sapient Bodhi and Sapient Sustain use AI built off this deep enterprise context to help organizations modernize their legacy tech systems, build agentic solutions, and automate their IT operations. The combination of our AI platforms and the expertise of our people enables us to deliver faster and more effective outcomes through solutions that are specific to the unique needs of our clients’ businesses, their industries and their customers.  Publicis Sapient is the technology hub of Publicis Groupe, uniting 20,000 people worldwide across 28 countries. For more information, visit publicissapient.com.

Media Relations Contact
Publicis Sapient: Briana Lion – briana.lion@publicissapient.com

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Sauropods in Katsuyama: Standing Beneath the Giants That Shook the Earth at Fukui Prefectural Dinosaur Museum

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KATSUYAMA, Japan, July 27, 2026 /PRNewswire/ — Kanazawa Biyori, a regional media outlet rooted in the Hokuriku region of northwestern Japan — one that reports not only on famous landmarks but on the culture that still breathes through this region — turns its lens toward a gathering of prehistoric giants. The Fukui Prefectural Dinosaur Museum’s special exhibition for 2026, titled in Japanese Ryūkyakurui: Daichi o Yurugashita Chijō Saidai no Ikimono and rendered in English by Kanazawa Biyori as “Sauropods: The Largest Creatures Ever to Walk the Earth,” runs through November 3 and explores how these long-necked, long-tailed plant-eaters grew to such extraordinary size.

A Skeleton Preserved as It Was Found

The centerpiece is Xinjiangtitan, a sauropod from China displayed in situ, preserving the arrangement in which its bones were excavated rather than reconstructing the skeleton from scattered remains. The cast measures approximately 19 meters in length. The specimens displayed alongside it, drawn from Japan, China and Spain, include fossils being shown in Japan for the first time and together explore a central question: how did any land animal grow this large?

A World First, and Fossils From Across Japan

Also on view is Iniestapodus, a footprint fossil exhibited as a cast and, according to the organizers, displayed publicly for the first time anywhere in the world. Alongside it are sauropod fossils — some of them actual specimens rather than casts — from every locality in Japan where such remains have been discovered, gathered together for the first time. Among them is Tambatitanis.

A Summer Project and a Lifelong Fascination

Throughout the exhibition, the museum offers guided tours led by its own researchers as well as lectures by visiting specialists. The exhibition also provides an ideal subject for the summer research projects commonly assigned to Japanese schoolchildren, making it a destination for families as much as for lifelong dinosaur enthusiasts. An exhibition of this scale and scope could be realized only at one of the world’s leading dinosaur museums.

Standing Beneath Nineteen Meters of History

Kanazawa Biyori visited the exhibition. Until we entered the hall, “19 meters” was merely a number — these animals had existed for us only in books and illustrations. The museum bridges that gap with video installations, dioramas and skeletal models that allow even visitors with no background in paleontology to grasp the scale of what stands before them.

One display in particular remained with us: restored forelimbs presented side by side at full scale. Brachiosaurus, the largest, reaches 5.0 meters, while Fukuititan stands at 1.8 meters — a difference immediately apparent to the eye. Beyond that are world-premiere exhibits, fossils excavated from sites across Japan, and specimens brought from China and Spain. The exhibition traces the evolution of these animals, the excavation of their remains and the lives they once led, in a sequence so absorbing that we lost track of time.

Why Kanazawa Biyori Tells This Story

Hokuriku is often reduced to a handful of familiar images — gardens, hot springs and gold leaf. Yet this coast also preserves the ground from which Japan’s dinosaurs emerge, and it is home to a museum regarded as one of the finest of its kind in the world.

We are reporting on this exhibition not simply as another destination to add to a travel itinerary, but because standing beneath a 19-meter skeleton fundamentally alters one’s sense of scale in a way no photograph can capture. That experience, we believe, deserves to be shared with readers far beyond these shores.

Information

Special Exhibition Ryūkyakurui: Daichi o Yurugashita Chijō Saidai no Ikimono (English rendering by Kanazawa Biyori: “Sauropods: The Largest Creatures Ever to Walk the Earth”)
Dates: Friday, July 10 – Tuesday, November 3, 2026 (November 3 is a national holiday in Japan)
Hours: 9:00–17:00, last entry 16:30. Extended summer hours apply from Saturday, July 18, to Sunday, August 16: 8:30–18:00, last entry 17:30.
Closed: Wednesday, September 9; Thursday, September 24; Wednesday, October 14; Wednesday, October 28

Admission:

Adults: ¥1,800 (¥1,600 for groups of 30 or more)
High school and college students: ¥1,600 (¥1,300)
Elementary and junior high school students: ¥1,000 (¥800)
Visitors aged 70 and over: ¥1,000 (¥800)
Preschool children: Free
Tickets: Timed-entry tickets are generally required and should be purchased in advance. Same-day tickets are available at the museum only while capacity remains, and telephone reservations are not accepted. Advance purchase is strongly recommended.
Venue: Fukui Prefectural Dinosaur Museum, Special Exhibition Room, 51-11 Terao, Muroko-cho, Katsuyama-shi, Fukui 911-8601, Japan
Parking: Available

Official site: www.dinosaur.pref.fukui.jp/special/sauropod2026/

Media Contact
Kanazawa Biyori Co., Ltd.
Sunpia Izumigaoka 511, 255 Fushimishinmachi, Kanazawa, Ishikawa 920-0964, Japan
Email: info@kanazawabiyori.com

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SOURCE Kanazawa Biyori Co., Ltd.

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INFiLED Launches GeminiLED Series: a Dual-Sided LED Display for Public Spaces

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An ultra-thin dual-sided LED display for retail, corporate and transportation environments where information must remain visible from more than one direction.

SHENZHEN, China, July 27, 2026 /PRNewswire/ — INFiLED announced the launch of the GeminiLED Series last week, introducing an ultra-thin dual-sided LED display for venues where information needs to remain visible from both sides. The series brings two fully independent display faces into a slim 25.5 mm structure, with suspended and freestanding configurations for wayfinding, branding, service updates and visitor messaging in high-traffic interiors.

In airports, rail hubs, retail atriums and corporate lobbies, information no longer belongs to one fixed viewing direction. People read while walking, approach from different angles and rely on displays as part of how they understand the space. INFiLED GeminiLED responds to this reality by aligning visibility, installation and daily operation in one compact public-space format.

Its value is spatial as much as visual – clearer communication from both sides, with less visual pressure on the architecture around it.

Communication Follows the Flow of People

Public venues are planned around movement, not a single viewing line. INFiLED GeminiLED Series turns that planning reality into a dual-sided communication format: each face operates independently, so one side may guide people entering a zone while the other presents updates, branding or visitor messaging for the opposite approach.

For planners, designers and system integrators, the value shifts from screen count to information placement. Messaging becomes easier to organize, the visual environment stays cleaner, and content reaches people according to how they actually move through the venue.

The Display Becomes Part of the Architecture

In atriums, terminals and lobbies, a display’s physical form affects sightlines, ceiling structures and circulation routes. INFiLED GeminiLED’s 25.5 mm profile keeps the dual-sided structure slim within open interiors, while the 7.5 kg cabinet supports suspended configurations of up to 15 cabinets with fewer hanging points. Above circulation routes, this supports a larger dual-sided communication surface while keeping the structure visually restrained and the movement below open.

The same planning logic extends beyond overhead use. GeminiLED is available in either 16:9 or 9:16 formats to match the intended communication role, from horizontal information to vertical wayfinding, lobby messaging or retail storytelling. Suspended and freestanding totem configurations further match the display to different public-space layouts, so the format follows the space from the start.

Clarity and Control Continue Through Daily Operation

Public venues place pressure on both image quality and system stability. People read while walking, often from the side. Light changes under skylights, glass roofs and bright interior halls. Display systems also operate near public-address, security, wayfinding and facility infrastructure.

Each performance detail answers a real condition:

Under bright interior light or glass-covered ceilings, 1500 nits brightness keeps public information readable.As audiences approach from oblique angles, a 170° viewing angle keeps messages visible earlier in the walking path.For maps, text, service updates and brand visuals, MIP technology and 100,000:1 contrast support cleaner colour, stronger depth and clearer visual separation.Around public-address, security and wayfinding systems, EMC Class B certification supports stable coexistence in busy electronic environments.

Surface performance also matters over time. GeminiLED integrates SolidSkin technology to protect the LED surface while improving flatness and visual uniformity. In high-use public interiors, this supports clearer images, reduced moiré and stronger resistance to dust, moisture and incidental contact.

Long-hour operation is part of the same public-space requirement. INFiLED GeminiLED’s 24/7 reliability is designed for venues where displays remain active throughout the day, supporting stable performance in continuous public use. Its 5G-efficient control system supports stable signal transmission and cleaner internal cabling, helping the installation stay organized, serviceable and steady through daily operation.

Public-space communication is moving from screen placement to information architecture. A display is increasingly judged by how naturally it carries messages through a venue – visible from the right directions, restrained within the architecture and reliable through daily use.

That direction reflects INFiLED’s wider approach to LED display engineering. As a global LED display manufacturer with project experience across rental, fixed installation and commercial environments, INFiLED continues to shape solutions around image performance, structural integration and operational reliability. GeminiLED Series extends that experience into dual-sided public communication, creating a more considered way for professional venues to keep information visible from both directions while the space remains open, ordered and ready for everyday use.

Website: www.infiled.com 

Contact: info@infiled.com

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Lovense Launches Remote 8.0 With an Upgraded Ecosystem Experience

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SINGAPORE, July 27, 2026 /PRNewswire/ — In July 2026, Lovense has officially launched Remote 8.0, a major update to the Remote App, one of the most important entry points to the Lovense ecosystem. Building on Remote’s established device-control capabilities, version 8.0 introduces a unified experience for the next stage of the ecosystem, bringing hardware, content, interactive experiences and community together while keeping device control continuously accessible.

Remote 8.0 organizes the app around five main spaces: Community, Message, Toy, Explore and Me. Presented within a clearer, more cohesive structure, these spaces give users a more consistent way to move between controlling connected devices, discovering content, accessing interactive experiences and connecting with others. The update builds on Remote’s established role in device control, extending that foundation across a broader ecosystem experience.

Persistent access to toy controls is central to the redesigned experience. When users navigate away from the main control panel, connected devices can continue running while a floating control bubble remains available for intensity adjustments as they browse other areas of the app. Physical volume keys can also be used to change device intensity directly. Together, these updates allow users to explore more of the Lovense ecosystem without having to repeatedly return to the main control screen.

Remote 8.0 reflects our continued commitment to improving how users experience Lovense,” said Dan Liu, CEO of Lovense. “By creating a clearer and more unified journey across control, content, interaction and community, this update strengthens the foundation for the continued evolution of the Lovense ecosystem.”

The update also brings community participation and shared content closer to Remote’s established control experience. Lovense Bond provides a dedicated environment for community conversations and discovery, while Patterns continues to allow users to share vibration patterns they have created and explore patterns contributed by others. Communication, personal activity and interactive experiences are brought into the same overall journey, creating a more connected path between device control and other parts of the ecosystem.

The significance of Remote 8.0 lies in how the update brings previously distinct parts of the Lovense experience into a more unified structure. Device control remains at the center, while content, interaction and community become easier to discover and access around it. Remote 8.0 represents an important step in Lovense‘s ongoing work to improve and refine the experience across its ecosystem. Lovense will continue to develop Remote’s core experiences in future releases.

Remote 8.0 is now available globally on iOS and Android. Users can download or update to the latest version through the Apple App Store and Google Play.

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SOURCE Lovense

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