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Publicis Sapient Launches Sapient Sustain to Help Enterprises Transform IT Operations and Scale AI-Enabled Support In Increasingly Complex IT Environments

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Sapient Sustain enables enterprises to create better customer experiences while reducing IT operational debt with agentic AI

NEW YORK, June 11, 2026 /PRNewswire/ — As enterprises scale AI, IT environments are becoming more fragmented, distributed and harder to manage. Traditional automation lacks the context and coordination to operate effectively at scale, leading to slower resolution times, rising operational debt and inconsistent experiences. To address these challenges, Publicis Sapient, a technology company that provides enterprise AI platforms and services, today announced the launch of Sapient Sustain for AI-enabled autonomous IT operations and managed services.

Designed for both legacy and modern IT ecosystems, Sapient Sustain uses agentic AI to detect issues early, resolve incidents autonomously and prevent recurring failures. Publicis Sapient’s people plus products approach helps businesses improve reliability and reduce IT operational costs by up to 45%, while delivering up to 8x improvement in mean time to resolution (MTTR) or same day resolution.

“Enterprises are under increasing pressure to improve reliability, reduce costs, and operate at greater speed,” said Nigel Vaz, CEO of Publicis Sapient. “Sapient Sustain introduces a new model for IT operations: one where AI agents and human expertise work together to anticipate issues and resolve them before they impact the business. This is a shift from reactive support to intelligent, self-healing operations.”

From Reactive IT To Autonomous Operations

Sapient Sustain integrates AI-driven workflows across the IT issue lifecycle, enabling enterprises to move from reactive support to predictive operations that continuously improve through learning and automation.

The platform supports a progressive evolution from traditional L1, L2, L3 operating models to agent-orchestrated operations, where AI augments human decision-making and enables autonomy within defined guardrails. By reducing manual tasks and accelerating resolution, this approach lowers operational debt, improves system resilience and drives more efficient, scalable operations.

A Foundation for Context-Aware AI-Driven IT Operations

Sapient Sustain is built on four foundational capabilities:

An enterprise context graph that correlates and connects signals across tickets, logs and systems, deriving insights from various sources across the IT ecosystemSelf-healing workflows built on top of a service map that enable proactive and autonomous resolution of recurring issuesA consolidated knowledge base that helps end users, businesses, and engineers act faster through AI companionsPredictive models built to surface problems early, enabling intervention before issues impact the business

These capabilities, combined with pre-built and customizable AI agents, enable Sapient Sustain to operate with a deep understanding of how the business functions while remaining flexible across multi-cloud environments.

Early Customer Momentum: Nissan And Joe & The Juice

At Nissan, Publicis Sapient is supporting business-critical application maintenance services to ensure the stability and reliability of core IT systems that underpin customer-facing operations. AI-driven capabilities have been deployed leveraging Sapient Sustain to proactively identify and remediate high-impact issues, helping protect revenue and prevent service disruption.

“Nissan’s transformation is not just about introducing new technologies, but about fundamentally changing how we can reduce the operational burden on our teams,” said Shizuka Hirakawa, CE/CDIO at Nissan Motor Corporation. “With initiatives like Sapient Sustain, we are beginning to industrialize efficiency through AI by embedding intelligence into our operations to reduce complexity, improve performance, and scale more effectively. The AI platform’s ability to proactively detect issues and automate resolution has helped us move faster while maintaining high levels of reliability across our environment.”

Through multi-agent orchestration, incident triage processes have been streamlined, reducing handoffs and enabling faster, parallel resolution workflows. In addition, AI augmentation across support layers has improved operational efficiency, reducing mean time to detect (MTTD) and mean time to resolve (MTTR) while enhancing overall system performance and customer experience. This shift to predictive, AI-enabled operations has delivered measurable impact:

40% reduction in operational costs62%+ same-day issue resolution rate (an improvement of 72%)80% shift from reactive to proactive operations, and 99.99% platform uptime maintained

Publicis Sapient is also partnering with Joe & The Juice, a global chain of healthy juice & food and coffee shops, to support the next phase of its digital and operational growth.

“We were looking for a partner that could not only run our operations effectively, but also help us evolve them over time,” said Joe & The Juice CTO Nicolai Schnack.  “With Publicis Sapient and its Sapient Sustain platform, we’re introducing a more intelligent, AI-driven approach that will allow us to improve performance, reduce complexity and scale with confidence.”

By leveraging Sapient Sustain and embedding AI across IT operations, including predictive incident management and automated root cause analysis, Joe & The Juice is transitioning to a more proactive, continuously improving model. The engagement is expected to reduce costs, improve stability and create a scalable foundation for future growth.

To view a demo of Sapient Sustain, please visit https://www.publicissapient.com/us/en/resources/demos/lead-failure

Sapient Sustain is part of Publicis Sapient’s broader portfolio of enterprise AI platforms, which also includes Sapient Slingshot, an AI-powered software development and modernization platform that accelerates the full lifecycle from design through deployment using agentic workflows, and Sapient Bodhi, an enterprise-grade agentic AI platform that enables organizations to design, build and orchestrate intelligent agents and workflows at scale.

About Publicis Sapient
Publicis Sapient is a technology company that provides enterprise AI platforms and services. With over 30 years of digital business transformation experience, we enable enterprise clients to transform how they operate and serve their customers, unlocking new value and enabling them to thrive in an AI-driven world. Our platforms Sapient Slingshot, Sapient Bodhi and Sapient Sustain use AI built off this deep enterprise context to help organizations modernize their legacy tech systems, build agentic solutions, and automate their IT operations. The combination of our AI platforms and the expertise of our people enables us to deliver faster and more effective outcomes through solutions that are specific to the unique needs of our clients’ businesses, their industries and their customers.  Publicis Sapient is the technology hub of Publicis Groupe, uniting 20,000 people worldwide across 28 countries. For more information, visit publicissapient.com.

Media Relations Contact
Publicis Sapient: Briana Lion – briana.lion@publicissapient.com

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SOURCE Publicis Sapient

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EFICYENT to Join Banks and Fintech Companies at Singapore FinTech Festival 2026

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DUBAI, UAE, Nov. 14, 2026 /CNW/ — EFICYENT, a cross-border payment platform, is going to attend the Singapore FinTech Festival (SFF) 2026, which is going to be one of the world’s largest gatherings of the global financial and technology ecosystem.  It will take place between November 18 – 20, 2026, at Singapore. This event will converge policymakers, financial institutions, fintech companies, and investors to discuss the developments that are going to shape the future of fintech.

As financial institutions are desperately discovering new technologies, evolving payment infrastructure, and better ways to move money across borders, SFF 2026 is going to be an ideal platform for industry collaboration and knowledge exchange. The event will explore key forces transforming the financial system, including technology, geoeconomics, capital, talent, and policy, developing opportunities for businesses to engage with global industry leaders and explore emerging possibilities.

By participating in this event, EFICYENT is looking forward to connecting with other fintech companies, banks, financial institutions, and peer industry stakeholders to share their ideas, discover potential collaborations, and hold a conversation on the growing demand for efficient global payment infrastructure. Also, the company’s presence will provide an opportunity to demonstrate how its capabilities can assist businesses navigating increasingly interconnected financial markets.

Ahead of the participation, Aravinth Ramesh, CTO at EFICYENT, said:

“As financial services entered a chapter where businesses expect something beyond the ability to transfer money. They need payment platforms that offer speed, transparency, flexibility, and access to global markets. So I think events like SFF create a better opportunity to know in which direction the industry is moving, to share our perspectives with industry leaders, and explore partnerships that drive meaningful progress.”

Balasubramanyam K, CEO at EFICYENT, added:

“The future of fintech will be shaped by how effectively technology, financial institutions and payment networks work together. And this SFF event is going to remain an excellent opportunity to connect with industry leaders, better understand emerging requirements, and discover new approaches to making cross-border payments more accessible and efficient.”

About EFICYENT

EFICYENT is a global cross-border payments and financial infrastructure platform that concentrates on enabling seamless international money transfers.

They focus on simplifying international transactions and advancing digital finance. EFICYENT is committed to supporting a seamless and interconnected global payments ecosystem.

Media Contact: 
EFICYENT
Dubai, UAE
Website: https://eficyent.com/ 
Email: support@eficyent.com
LinkedIn: https://www.linkedin.com/company/eficyent/

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SOURCE EFICYENT

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SmallRig Joins Art World Figures to Discuss Creativity and Authenticity in the AI Era–and How Art and Technology Can Drive Innovation

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SHENZHEN, China, Nov. 14, 2026 /PRNewswire/ — As generative AI changes how images are made, one question grows more urgent: what still belongs to the human behind the lens? On November 11, Shenzhen International Art Museum and SmallRig, the imaging-gear brand built for creators, took up that question together by hosting an international exchange on how art and technology ecosystems are being reshaped in the AI era.

The conversation brought together leaders of Chinese art museums, Anett Holzheid, senior curator at Germany’s ZKM Center for Art and Media Karlsruhe, artists and SmallRig co-founder Gao Haiyan.

Zhang Zikang, director of Shenzhen International Art Museum and professor at the Central Academy of Fine Arts, said art and technology are a key direction for the museum, rooted in Shenzhen’s tech environment. Wang Shaoqiang, director of the Guangdong Museum of Art, described using AI to produce short films about classic works, which cut cost and production time, yet stressed that art must return to personal growth, understanding of the world and the expression of Eastern aesthetics. Holzheid views exhibitions as shared ground for artists, audiences and curators, and sees AI widening perception and enabling collaboration across disciplines.

Zadok Ben-David used AI to explore bird forms for an installation, repeatedly refined the images and selected some for the work, determined that it retain an artist’s character, emotion and humanity. A photographer set an AI-generated lightning strike against a desert he had photographed himself, gaining new ideas but noting that generated imagery tends toward sameness, while real presence at a scene cannot be substituted. Spatial artist Feng Yu championed honesty of material, where imperfection and unplanned outcomes can carry sincerity.

Speaking for SmallRig, Gao noted that technology has opened imaging to everyone, but “AI cannot replace real-life experiences or the act of capturing them.” AI can be an efficient, enabling creative tool, he said, but it cannot meet the human need for real images.

In SmallRig’s view, technology helps more people express what is real, while art and creator’s real needs give innovation its direction. The company will therefore move closer to creative scenes and the creators themselves, developing solutions faster for people who make real images.

After the forum, guests visited SmallRig’s headquarters to unveil Ode to the Orchid, an installation co-created with Feng Yu and the first of his works placed in a corporate workplace. Instead of sponsoring an exhibition or releasing a co-branded product, SmallRig placed art in everyday spaces, so people meet it in passing rather than behind museum walls.

Gao said companies often move from manufacturing to technology, while SmallRig also wants to merge with art and creativity. The space is only the surface. The real aim is an open, diverse, inclusive and creative culture, and a lasting bond with creators built on shared taste. SmallRig will keep working with artists, exploring art IP and cultural products, and linking products, content and services into one ecosystem. More activities to support creators are also on the way, bringing the meeting of technology and art into everyday creative practice. Real images remain where SmallRig starts, and where it hopes to innovate alongside creators.

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uSMART Securities Singapore Marks Third Branch Opening in Bugis with Lion Dance and K-pop

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SINGAPORE, Nov. 14, 2026 /PRNewswire/ — uSMART Securities Singapore officially opened its third branch at 516 North Bridge Road, #01-00, Singapore 188740 expanding its physical presence in Singapore with a new uSMART Investor Hub. The opening was marked by a private ceremony featuring a speech, a traditional lion dance and a K-pop dance performance, bringing together the uSMART team, esteemed guests and partners.

The Bugis opening marks another milestone in uSMART’s expansion in Singapore, following the launch of its first local branch at Robinson Road in July 2025 and its Somerset branch in October that year. The new branch reflects the company’s approach of combining digital trading with face-to-face support, offering clients an additional location to make enquiries, receive assistance with account opening and engage directly with the team.

Speaking at the ceremony, Mr Eng Thiam Choon (TC Eng), Chief Operating Officer of uSMART, highlighted the importance of maintaining physical branches alongside digital brokerage services. Clients may appreciate the opportunity to discuss opening their first investment account, gain a better understanding of products available on the app or receive assistance with any issues.

“Customers should have a choice in how they deal with us. If they’re comfortable doing everything on the app, that’s fine. If they’d prefer to come in and talk, we want to make that possible too,” said Mr Eng.

Drawing on its experience operating branches in Hong Kong, uSMART has tailored this approach to the Singapore market through ongoing engagement and conversations with local clients.

Mr Eng also highlighted the importance of understanding different trading rules, currency exposure and diversification as investors explore more markets. Seminars and conversations with the branch team will support these learning opportunities, equipping clients with the knowledge and information they need to make informed investment decisions.

“You don’t need to come with a decision already made. You can come with a question,” said Mr Eng.

Beyond the opening celebrations, Mr Eng highlighted the importance of consistent client service through attentive listening, clear communication and following through on commitments.

About uSMART Securities (Singapore) Pte. Ltd.

Established in March 2021, uSMART Securities (Singapore) Pte. Ltd. is the Singapore entity of uSMART Group, which holds a Capital Markets Services licence issued by the Monetary Authority of Singapore (MAS) (Licence No. CMS101161).

Through the uSMART platform, the company provides access to stocks across global markets, as well as ETFs, options, futures, funds, Contracts for Difference (CFDs) and forex products. Its services include digital trading tools and client account support.

In addition to its digital trading platform, uSMART offers structured investment solutions, including Fixed Coupon Notes (FCNs), catering to investors with different investment objectives and risk preferences. Through its growing network of physical branches, the company also provides face-to-face assistance, investor education and account support, complementing its digital services.

Branch Address

uSMART Securities – Bugis Branch
516 North Bridge Road, #01-00
Singapore 188740

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SOURCE uSMART Securities (Singapore) Pte. Ltd.

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