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HubSpot Service Hub, Freshdesk, HelpDesk, and Zoho Desk Named Customer Service Management Champions in Info-Tech Research Group’s 2026 Data Quadrant Report

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The 2026 Customer Service Management Data Quadrant Report from Info-Tech Research Group, powered by SoftwareReviews, recognizes HubSpot Service Hub, Freshdesk, HelpDesk, and Zoho Desk as Champions across the enterprise and Midmarket segments. Based on verified end-user feedback, the report highlights solutions that help organizations improve service operations, manage customer inquiries across channels, and deliver more consistent support experiences.

ARLINGTON, Va., June 16, 2026 /PRNewswire/ – As organizations work to improve customer support, strengthen service delivery, and respond more consistently across channels, customer service management (CSM) platforms have become critical to operational efficiency and customer satisfaction. Info-Tech Research Group’s 2026 Customer Service Management Data Quadrant Report recognizes HubSpot Service Hub, Freshdesk, HelpDesk, and Zoho Desk as Champions based on verified end-user feedback collected through the firm’s SoftwareReviews platform.

CSM platforms help organizations manage customer inquiries, service requests, and support interactions across multiple channels. Capabilities such as case management, workflow automation, self-service portals, knowledge bases, omnichannel support, and performance reporting give service teams greater visibility into customer issues and help improve response times, resolution rates, and overall customer satisfaction.

Info-Tech’s Data Quadrant is a comprehensive software evaluation tool that ranks products based on verified user feedback across key dimensions, including likelihood to recommend, feature rankings, net emotional footprint score, and vendor capabilities. These dimensions are aggregated into a Composite Score (CS), which reflects overall user satisfaction and determines placement within the Data Quadrant. The firm’s methodology ensures that rankings are based entirely on authentic user reviews, free from analyst opinions or vendor influence.

The 2026 Customer Service Management Enterprise Champions are as follows:

HubSpot Service Hub, 8.8 CS, recognized for its strong website analytics capabilities.Freshdesk, 8.7 CS, highly rated for the business value it delivers to customers.

The 2026 Customer Service Management Midmarket Champions are as follows:

HelpDesk, 9.1 CS, recognized for its analytics and reporting capabilities.Zoho Desk, 8.6 CS, highly rated for its breadth of features and functionality.

“Customer service teams are under pressure to resolve issues faster while maintaining consistent experiences across every channel,” says Thomas Randall, research director at Info-Tech Research Group. “The top customer service management vendors are standing out because users see value in capabilities such as workflow automation, omnichannel support, self-service, and performance reporting. Verified user feedback gives organizations a clearer view of which platforms are delivering that value in real operating environments.”

User assessments of software categories on SoftwareReviews provide an accurate and detailed view of the constantly changing market. Info-Tech’s reports are informed by data from users and IT professionals with intimate experience with the software across the procurement, implementation, and maintenance processes. 

Read the full report: 2026 Customer Service Management Data Quadrant Report

To learn more about Info-Tech’s Vendor Awards, including how Data Quadrant and Emotional Footprint recognition are determined using verified end-user feedback and the underlying evaluation criteria, visit Info-Tech’s Vendor Awards page, powered by SoftwareReviews.

About Info-Tech Research Group

Info-Tech Research Group is the “get things done” partner for over 30,000 IT, HR, and marketing leaders worldwide. The fastest growing research and advisory firm, Info-Tech enables leaders to make well-informed decisions and transform their organizations through AI, strategic foresight, step-by-step methodologies, practical tools, industry-leading advisory, and training programs. For nearly 30 years, tens of thousands of private and public organizations have trusted Info-Tech to lead their most important initiatives through periods of change and deliver outcomes that truly matter.

To learn more about Info-Tech’s HR research and advisory services, visit McLean & Company, and for data-driven software buying insights and vendor evaluations, visit the firm’s SoftwareReviews platform.

Media professionals can register for unrestricted access to research across IT, HR, and software, as well as hundreds of industry analysts through the firm’s Media Insiders program. To gain access, contact pr@infotech.com.

For information about Info-Tech Research Group or to access the latest research, visit infotech.com and connect via LinkedIn and X.

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SOURCE Info-Tech Research Group

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Gentoo Media publishes Q2 2026 Interim Report and revises full-year guidance

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BIRKIRKARA, Malta, Aug. 26, 2026 /PRNewswire/ — Gentoo Media Inc. (NASDAQ STOCKHOLM: G2M) publishes its Interim Report for the second quarter of 2026 and revises full-year guidance

Q2 2026 highlights

Revenue of EUR 22.9 (25.0) million, down 9% year-over-yearEBITDA before special items increased 5% to EUR 8.9 (8.4) million, with the margin expanding to 39% (34%)Player intake reached 101,900 FTDs, while value of deposits increased 6% year-over-year to a record EUR 207 millionOperating cash flow was EUR 6.4 million, including EUR 2.0 million of accelerated supplier paymentsNet interest-bearing debt decreased to EUR 112.2 (122.8) million, with the leverage ratio improving to 2.58x (2.99x)Full-year 2026 guidance revised to revenue of EUR 97–100 (105-115) million, EBITDA before special items of EUR 44–47 (49-54) million and operating cash flow of EUR 32–36 (37-41) millionThe Board and management are evaluating a range of refinancing alternatives, including a new bond and private debt structures. The market will be updated no later than 1 October 2026.

“Q2 demonstrated continued operational progress despite revenue coming in below our expectations. Player intake increased quarterly, deposits reached a record level and our structurally lower cost base supported a 39% EBITDA margin. Our priority for the second half is clear: converting stronger player activity into revenue growth while continuing to deleverage and de-risk the business,” says Jonas Warrer, CEO of Gentoo Media.

Presentation of the report

Gentoo Media will present the Q2 2026 Interim Report via live webcast today, 26 August 2026, at 10:00 CET. The presentation will be followed by a live Q&A session hosted by Hjalmar Ahlberg of Redeye.

Live webcast: https://www.redeye.se/events/1169852/live-q-gentoo-media-8
The full Interim Report is available at https://www.gentoomedia.com/reports-presentations/ and via Cision.

For further information, please contact
Sebastian Mortensen, Investor Relations, +45 2083 9553 I Sebastian.mortensen@g2m.com 

Financial calendar

Q3 2026 Interim Report – 25 November 2026Q4 2026 Interim Report – 26 February 2027Annual Report 2026 – 29 April 2027Q1 2027 Interim Report – 21 May 2027

About Gentoo Media

Gentoo Media is a leading iGaming affiliate connecting operators with high-value players through premium lead generation and compliance solutions. Its portfolio includes AskGamblers, Time2Play, CasinoTopsOnline, WSN and Casinomeister—sites trusted by millions worldwide. Gentoo Media Inc. is listed on Nasdaq Stockholm under the ticker G2M. Visit www.gentoomedia.com to learn more.

This information was brought to you by Cision http://news.cision.com

https://news.cision.com/gentoo-media-inc/r/gentoo-media-publishes-q2-2026-interim-report-and-revises-full-year-guidance,c4387650

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OutSystems Ranks #1 in G2’s Enterprise Grid® Report for AI App Builders, Named a Leader in Agentic AI

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With more than 120 G2 badges, recognition across AI App Builders, Agentic AI and AI Agent Builders reflects OutSystems market leadership in enterprise agentic systems

SINGAPORE, Aug. 26, 2026 /PRNewswire/ — OutSystems, a leading Agentic Systems Platform for the enterprise, announced today that it has earned top honors across three distinct G2 Fall 2026 Grid® Reports, including securing the #1 spot for AI App Builder in the Enterprise category alongside Leader rankings in G2’s Grid® Reports AI Agent Builders and Agentic AI categories. The recognition from G2, the world’s largest and most trusted software marketplace, reflects OutSystems momentum as enterprises look to build, orchestrate, and govern AI-powered applications and agentic systems at scale.

“Standing up an agent is the easy part. Enterprises don’t get value from the AI alone, they get value from the work it’s part of,” said Woodson Martin, CEO of OutSystems. “The real opportunity is a single governed system, where agents, applications, workflows, and people work together rather than in parallel. This recognition reflects what matters most: customers trusting us with the processes they can’t afford to get wrong.”

“G2 insights show up where modern buyers research—from our marketplace to AI-powered search,” said Godard Abel, co-founder and CEO, G2. “A strong ranking in G2 Reports helps products like OutSystems get discovered at the moments that matter most.”

The recognition builds on growing momentum for OutSystems Agentic Systems Platform, which brings together Mentor and Agent Workbench to help enterprises build and manage agentic systems at scale. With nearly 4,000 developers building more than 30,000 agentic systems on the platform, OutSystems was also recently named to the 2026 Inc. 5000 list, including recognition among the top companies in the AI and Data category.

“The ability to orchestrate an agentic enterprise with OutSystems is transforming our operations,” said Mike Schmitt, CEO at Butler Plus. “We are no longer just using AI for isolated tasks; we are deploying governed agents that handle mission critical processes, while maintaining strict compliance.”

Experience the agentic future on October 7 in Las Vegas at the OutSystems World Tour US, to see how global leaders are building, governing, and scaling secure AI systems on a leading Agentic Systems Platform.

About OutSystems 
OutSystems is the Agentic Systems Platform built for the enterprise. Global organizations trust OutSystems to rapidly build mission-critical apps and agents, modernize legacy processes with agentic systems, and govern their entire AI portfolio across complex regulatory environments, all on a unified platform.

OutSystems is consistently recognized as a leader in enterprise software development and agentic enterprise orchestration by Gartner, IDC, and Forrester, and ranked #1 in Customer Satisfaction by users on G2. Business leaders, IT executives and developers choose OutSystems to accelerate internal innovation without compromising reliability and security.

Founded in 2001, the OutSystems ecosystem includes more than 90 million end users, over 600 partners, and thousands of active customers in 75+ countries across 20+ industries. Learn more at www.outsystems.com.

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SOURCE OutSystems

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ASICS Europe Expands Global Partnership with Teamwork Commerce

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LONDON, Aug. 26, 2026 /PRNewswire/ — Teamwork Commerce, a global provider of omnichannel retail solutions, today announced that ASICS Europe has joined the growing list of ASICS regions leveraging the Teamwork Commerce platform. This expansion reflects Teamwork Commerce’s continued geographic expansion with ASICS, following successful deployments across ASICS Mexico, ASICS America, ASICS Canada, and ASICS Australia.

The continued adoption of Teamwork Commerce across ASICS’ markets reflects a shared commitment to delivering connected retail experiences while empowering store associates with modern, efficient tools.

As retailers continue to navigate evolving customer expectations, brands are prioritizing consistent unified commerce strategies across every touchpoint. By expanding its relationship with Teamwork Commerce, ASICS Europe gains a flexible commerce and payments ecosystem designed to support seamless store operations, faster checkout experiences, and enhanced customer engagement.

Through Teamwork Commerce’s mobile-first POS and omnichannel capabilities, store associates can better support shoppers with streamlined transactions, real-time access to customer information, and improved operational efficiency. The combined solution also allows ASICS to maintain consistency across international markets while adapting to regional business needs and payment preferences.

“Seeing additional ASICS regions continue to adopt Teamwork Commerce alongside Adyen is a testament to the strength of the partnership and the value of unified commerce on a global scale,” said Amber Pitman, Global Director, Client Engagement at Teamwork Commerce.

“At ASICS, our goal is to help everyone achieve a Sound Mind in a Sound Body through sports and exercise – it is at the heart of everything we do, and delivering great retail experiences is an important part of that journey,” said Ross Singyard, VP Commercial at ASICS Europe. “By continuing to invest in connected retail technology with Teamwork Commerce, we’re enabling our store teams to provide a more seamless, personalized experience for our customers while supporting the way our business continues to grow across Europe.”

The expansion highlights ASICS’ ongoing investment in retail innovation and operational excellence as the brand continues building a connected retail ecosystem.

About Teamwork Commerce

Teamwork Commerce is a flexible tech stack for retailers that includes POS, OMS, Clienteling, Inventory Control and Reporting – a cloud-based system that is constantly evolving to provide cutting-edge technology to meet the needs of the ever-changing retail landscape. With Teamwork’s omnichannel solution, retailers gain a deeper understanding of their customers to provide personalized experiences through invisible technology. Trusted by top retailers globally including, UNIQLO, Acne Studios, The Row, ASICS, Princesse Tam Tam, Comptoir des Cotonniers, and Moose Knuckles. Learn more at www.teamworkcommerce.com

About ASICS

At ASICS, our five letters have meaning. ASICS is an acronym for the Anima Sana In Corpore Sano or a Sound Mind in a Sound Body. And since our founding in 1949, our purpose has been to help people achieve a sound mind in a sound body.

Right from the very start, our founder, Kihachiro Onitsuka, saw that sport and movement had the power to lift spirits, project positivity, and propel people and whole communities forward. We still believe this.

And we believe our purpose is more relevant today than ever before. Stress and anxiety are at record levels, yet we know sport and movement can have a positive impact. Which is why we remain focused on supporting more people to move for positive mental wellbeing.

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