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HubSpot Service Hub, Freshdesk, HelpDesk, and Zoho Desk Named Customer Service Management Champions in Info-Tech Research Group’s 2026 Data Quadrant Report

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The 2026 Customer Service Management Data Quadrant Report from Info-Tech Research Group, powered by SoftwareReviews, recognizes HubSpot Service Hub, Freshdesk, HelpDesk, and Zoho Desk as Champions across the enterprise and Midmarket segments. Based on verified end-user feedback, the report highlights solutions that help organizations improve service operations, manage customer inquiries across channels, and deliver more consistent support experiences.

ARLINGTON, Va., June 16, 2026 /PRNewswire/ – As organizations work to improve customer support, strengthen service delivery, and respond more consistently across channels, customer service management (CSM) platforms have become critical to operational efficiency and customer satisfaction. Info-Tech Research Group’s 2026 Customer Service Management Data Quadrant Report recognizes HubSpot Service Hub, Freshdesk, HelpDesk, and Zoho Desk as Champions based on verified end-user feedback collected through the firm’s SoftwareReviews platform.

CSM platforms help organizations manage customer inquiries, service requests, and support interactions across multiple channels. Capabilities such as case management, workflow automation, self-service portals, knowledge bases, omnichannel support, and performance reporting give service teams greater visibility into customer issues and help improve response times, resolution rates, and overall customer satisfaction.

Info-Tech’s Data Quadrant is a comprehensive software evaluation tool that ranks products based on verified user feedback across key dimensions, including likelihood to recommend, feature rankings, net emotional footprint score, and vendor capabilities. These dimensions are aggregated into a Composite Score (CS), which reflects overall user satisfaction and determines placement within the Data Quadrant. The firm’s methodology ensures that rankings are based entirely on authentic user reviews, free from analyst opinions or vendor influence.

The 2026 Customer Service Management Enterprise Champions are as follows:

HubSpot Service Hub, 8.8 CS, recognized for its strong website analytics capabilities.Freshdesk, 8.7 CS, highly rated for the business value it delivers to customers.

The 2026 Customer Service Management Midmarket Champions are as follows:

HelpDesk, 9.1 CS, recognized for its analytics and reporting capabilities.Zoho Desk, 8.6 CS, highly rated for its breadth of features and functionality.

“Customer service teams are under pressure to resolve issues faster while maintaining consistent experiences across every channel,” says Thomas Randall, research director at Info-Tech Research Group. “The top customer service management vendors are standing out because users see value in capabilities such as workflow automation, omnichannel support, self-service, and performance reporting. Verified user feedback gives organizations a clearer view of which platforms are delivering that value in real operating environments.”

User assessments of software categories on SoftwareReviews provide an accurate and detailed view of the constantly changing market. Info-Tech’s reports are informed by data from users and IT professionals with intimate experience with the software across the procurement, implementation, and maintenance processes. 

Read the full report: 2026 Customer Service Management Data Quadrant Report

To learn more about Info-Tech’s Vendor Awards, including how Data Quadrant and Emotional Footprint recognition are determined using verified end-user feedback and the underlying evaluation criteria, visit Info-Tech’s Vendor Awards page, powered by SoftwareReviews.

About Info-Tech Research Group

Info-Tech Research Group is the “get things done” partner for over 30,000 IT, HR, and marketing leaders worldwide. The fastest growing research and advisory firm, Info-Tech enables leaders to make well-informed decisions and transform their organizations through AI, strategic foresight, step-by-step methodologies, practical tools, industry-leading advisory, and training programs. For nearly 30 years, tens of thousands of private and public organizations have trusted Info-Tech to lead their most important initiatives through periods of change and deliver outcomes that truly matter.

To learn more about Info-Tech’s HR research and advisory services, visit McLean & Company, and for data-driven software buying insights and vendor evaluations, visit the firm’s SoftwareReviews platform.

Media professionals can register for unrestricted access to research across IT, HR, and software, as well as hundreds of industry analysts through the firm’s Media Insiders program. To gain access, contact pr@infotech.com.

For information about Info-Tech Research Group or to access the latest research, visit infotech.com and connect via LinkedIn and X.

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SOURCE Info-Tech Research Group

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Coreline Soft and Mint Medical Announce Partnership to Advance AI-Enabled Lung Cancer Screening

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HEIDELBERG, Germany and SEOUL, South Korea, June 18, 2026 /PRNewswire/ — Coreline Soft and Mint Medical today announced a partnership to advance AI-enabled lung cancer screening, following more than six months of technical collaboration and integration work. Through this collaboration, Coreline Soft’s AI imaging platform AVIEW has been integrated into mint Lesion, Mint Medical’s flagship platform for structured reporting and standardized imaging data management, to support clinical lung cancer screening workflows.

The partnership supports an end-to-end workflow connecting AI-powered pulmonary nodule detection, multi-disease analysis, structured reporting, longitudinal nodule tracking, and multi-site reading management. While initially focused on Germany, where LDCT-based lung cancer screening entered statutory health insurance reimbursement in April 2026, the collaboration is designed to scale across international markets where structured and operationally rigorous screening programs are emerging.

Background: Why Germany, Why Now

Germany’s national screening framework requires double reading by independent institutions, CAD software utilization, longitudinal follow-up, quality assurance, and GDPR-compliant multi-site data management. In this context, AI’s role has evolved from optional decision support to operational necessity. What hospitals now require is not simply a high-performing algorithm, but an integrated workflow that connects detection, structured reporting, and follow-up into a reliable, scalable system. This collaboration is built to meet that requirement — and to serve as a replicable model for other national programs adopting similar standards.

“With the integration of Coreline Soft’s AI solution into mint Lesion, we are specifically addressing the requirements of lung cancer screening and enabling scalable, quality-assured workflows, longitudinal follow-up, and optimized interaction with AI results. Coreline Soft contributes an established and clinically validated solution that complements our structured reporting workflows very well. The partnership also allows us to bring the full workflow to our markets in a consolidated way and provide hospitals with seamless access.”
— Onur Özek, Managing Director, Mint Medical

“Coreline Soft has developed AI that goes beyond pulmonary nodule detection, analyzing findings related to lung cancer, COPD, and coronary artery calcification from a single chest CT through opportunistic analysis. Mint Medical’s mint Lesion platform connects those AI-derived findings to structured reporting and longitudinal patient management, which is exactly what Germany’s national screening infrastructure demands. When detection, structured reporting, and follow-up management are joined in a single operational flow, AI becomes the infrastructure that transforms how a healthcare system operates.”
— Jin-Kook Kim, CEO, Coreline Soft

Coreline Soft’s AVIEW has been applied in over 2.5 million real-world clinical reads across hospitals in 19 countries, and is the adopted AI solution in major lung cancer screening initiatives including HANSE (Germany), IMPULSION (France), and RISP (Italy).
Through the mint Lesion platform, partner technologies are incorporated directly into the radiologist’s reading process, supporting standardized data collection from medical images. The open environment allows radiologists to utilize AI-augmented third-party applications while documenting findings in a structured format.
The integration of AVIEW into mint Lesion is designed to enable AI-detected lung nodule findings to be incorporated into structured reporting workflows, supporting Lung-RADS classifications, volume doubling time (VDT) calculations, and follow-up planning. This helps reduce manual workload and improve consistency across multi-site lung cancer screening operations.

About Coreline Soft
Coreline Soft is a medical AI company that develops and commercializes AI-powered chest CT imaging software. Its flagship AI platform, AVIEW, simultaneously detects pulmonary nodules, quantifies emphysema, and assesses coronary artery calcification from a single low-dose chest CT — delivering multiple clinical insights without additional imaging.

About Mint Medical
Mint Medical, a Snke company, is a global leader in software solutions for structured reporting and data-driven radiology. Its flagship platform, mint Lesion, streamlines the diagnostic workflow in clinical routine and research by transforming medical images into high-quality, reproducible data. Mint Medical provides a vendor-neutral ecosystem that integrates advanced, AI-augmented solutions from third-party partners — including automated lesion detection and segmentation — directly into the radiologist’s reading process. By bridging the gap between imaging findings and standardized clinical criteria, Mint Medical enables the precise, longitudinal assessments essential for the advancement of precision medicine.

Media Contacts
Coreline Soft
General Inquiries
Email: global.mkt@corelinesoft.com

PR Inquiries
Youna Kim, PR Manager
Email: youna.kim@corelinesoft.com

Subject Matter Expert
Franck Ruiz, Marketing Management
Email: franck.ruiz@corelinesoft.com

Mint Medical
Media Inquiries
Corina Leibli, VP MarCom
Email: corina.leibli@mint-medical.com
Phone: +49 6221 32180-21 (CET+1)

Subject Matter Expert
Dr. Sigrid Auweter, Product Management
Email: sigrid.auweter@mint-medical.com

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Mobility Technology Firm KPIT Expands its Vietnam Presence with New Center and University Partnerships

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Partnering with leading universities and creating 100+ job opportunities, KPIT signals long-term commitment to Vietnam’s technology talent ecosystem.

HANOI, Vietnam, June 18, 2026 /PRNewswire/ — KPIT Technologies, a global technology partner to the Automotive and Mobility ecosystem, announced an expansion of its Vietnam presence with the inauguration of a new technology center in Hanoi and strategic collaborations with two leading universities. With over 25 years of specialized expertise in mobility, experience across 2000+ vehicle production programs, and software powering 20+ million vehicles on the road, this marks an important step in KPIT’s long-term commitment to Southeast Asia and its vision to help shape the future of Mobility.  

A strategic base for Southeast Asia’s Mobility growth

The global mobility industry is focusing on strengthening its competitive advantage by reducing vehicle costs, improving manufacturing efficiency, faster release of vehicles and features, and differentiated consumer experiences. Southeast Asia is emerging as an important region in the mobility value chain. For KPIT, Vietnam represents both a strong local opportunity and a strategic gateway into a fast-evolving regional ecosystem. The new technology center will serve as a hub for engineering, innovation, and collaboration, supporting mobility programs across Southeast Asia and the broader Asia-Pacific region.

KPIT’s growing presence in Vietnam reflects its strategy of being close to the markets where mobility is being reimagined. The company already works with Mobility leaders across Germany, Japan, USA, China, India and other markets.

The Vietnam center has already employed several local engineers and will add 100+ positions in the near future.

Building a long-term talent ecosystem and job opportunities in Vietnam

As part of its long-term vision for the country, KPIT has also signed Memorandums of Understanding with Hanoi University of Science and Technology (HUST- is Vietnam’s first and leading technical university, known for its strong academic tradition, quality faculty, and research achievements); and VinUniversity (VinUni is a private, not-for-profit university built to international standards, with strategic collaborations with Cornell University and the University of Pennsylvania). These partnerships are aimed at strengthening industry-academia collaboration, developing next-gen Mobility talent, and creating huge job opportunities for students and young professionals in Vietnam.

Commenting on the expansion, Sachin Tikekar, President & Joint MD, KPIT Technologies, said, “Vietnam is an important long-term market and talent hub for KPIT in Southeast Asia. We see strong potential in its talent, energy, and pace of innovation, with both homegrown and global vehicle makers continuing to invest in the country. With our new technology center and partnerships with leading universities, we are committed to building local talent, creating high-quality jobs, and establishing a meaningful long-term presence in the region.” 

About KPIT

KPIT is reimagining mobility to create a cleaner, smarter, and safer world. With 25+ years of expertise, KPIT is transforming Software and AI-Defined Vehicles. www.kpit.com 

Media Contact

Sunil Ravish
Sr. Director – Marketing, Media Relations
sunil.r@kpit.com 

Photo: https://mma.prnewswire.com/media/2997180/KPIT_Vietnam_office_inauguration.jpg

 

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Vibefam Raises US$1 Million to Build an AI-Powered Operating System for Fitness Businesses

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SINGAPORE and NEW YORK, June 18, 2026 /PRNewswire/ — Vibefam, the all-in-one operating system for fitness businesses, announced the completion of a US$1 million seed funding round led by a Singapore-based family office with a strong track record of backing category-defining technology companies. In addition to capital, the investor brings deep operating insight and a network built through years of supporting founders and working alongside leading venture investors.

Today, Vibefam powers more than 700 fitness locations worldwide and serves over 500,000 end users. The platform supports a diverse range of fitness businesses, including Pilates studios, yoga studios, strength and conditioning gyms, dance academies, martial arts schools, and boutique fitness brands.

The investment will accelerate Vibefam’s mission to help fitness businesses launch, operate, and scale through a unified platform that combines operations, payments, customer engagement, and growth solutions within a single platform.

The funding comes at a time when fitness operators are increasingly seeking intelligent operating platforms that unify operations, payments, and customer engagement, replacing fragmented technology stacks and legacy software platforms.

“Fitness businesses deserve technology that works as hard as they do,” said Serene Lim, Co-Founder and CEO of Vibefam. “Many operators still juggle multiple disconnected systems to manage bookings, payments, customer communication, marketing, and reporting. We’re building a platform that brings everything together, helping businesses operate more efficiently while delivering better experiences to their customers.”

The newly raised capital will primarily be invested into artificial intelligence and embedded financial services, two areas the company believes will fundamentally reshape how service businesses operate.

In July 2026, Vibefam will launch Vibe AI, a messaging-native customer engagement platform that allows members to interact with fitness businesses through natural conversations. From answering enquiries and recommending classes to completing bookings and re-engaging inactive customers, the platform helps businesses deliver instant service at scale without increasing administrative workload.

The company is also expanding its embedded finance capabilities through a growing network of financial partners, enabling eligible businesses to access funding directly within the Vibefam platform to support expansion, hiring, equipment purchases, and working capital needs. By leveraging operational data already available on Vibefam, eligible businesses can gain faster access to growth capital with significantly reduced paperwork and approval times.

“We believe the future of business software will be proactive, intelligent, and deeply embedded into the daily operations of every business,” Lim added. “The opportunity extends far beyond managing bookings and payments. We’re building infrastructure that helps fitness businesses acquire customers, automate operations, access capital, and make better decisions every day.”

The funding will support continued product development, strategic hiring, and the expansion of Vibefam’s AI and embedded finance capabilities as the company continues its evolution into a comprehensive operating system for fitness businesses.

About Vibefam

Vibefam is an AI-powered operating system for fitness businesses. The platform helps gyms, studios, and wellness operators manage scheduling, memberships, payments, customer engagement, reporting, and growth from a single platform. Today, Vibefam powers more than 700 fitness locations worldwide and serves over 500,000 end users.

Vibefam is also backed by leading early-stage investors including Hustle Fund and Ignite Asia, alongside strategic investors and operators from the fitness and wellness industry who bring deep expertise in building and scaling consumer and service businesses.

View original content to download multimedia:https://www.prnewswire.com/news-releases/vibefam-raises-us1-million-to-build-an-ai-powered-operating-system-for-fitness-businesses-302800222.html

SOURCE Vibefam

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