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CSD Access to Showcase Innovative Direct Video Calling Solution at Customer Contact Week Las Vegas, Serve as Exclusive Accessibility Sponsor

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AUSTIN, Texas, June 17, 2026 /PRNewswire/ — CSD Access announced today that it will showcase its innovative Direct Video Calling (DVC) solution at Customer Contact Week (CCW) June 22-25, 2026, in Las Vegas. With more than 5,000 expected attendees, CCW Las Vegas is one of the largest customer contact events in the world.

CSD Access also will serve as CCW’s exclusive accessibility sponsor, providing on-site accessibility services for the conference. 

At CCW, CSD Access will challenge the status quo in today’s contact centers: why are Deaf customers still routed through a slower, three-way relay experience when a direct, language-matched solution can deliver better service, stronger operational performance and increased customer satisfaction?

CSD Access, a leading Direct Video Calling (DVC) solution, does exactly this, giving Deaf and Hard of Hearing customers barrier free customer service communication. With DVC, Deaf customers make video calls directly to a call center representative who is fluent in sign language, eliminating the need for any third-party relay interpreter. The Federal Communications Commission (FCC) recognizes this point-to-point connection as an accessibility standard for Deaf and Hard of Hearing customer communication. 

For more than a decade, CSD Access has been expanding the use of its innovative DVC solution through partnerships with many Fortune 500 companies and other leading organizations, including: Comcast Xfinity, Cox Communications, Google, Walmart, the Seattle-Tacoma International Airport and the 988 Suicide & Crisis Lifeline.

“Today, most Deaf people require a three-way relay call to reach customer service,” said Greg Pollock, Division President of CSD Access. “DVC removes this unnecessary barrier not only providing ideal communication but a superior customer service experience of shared language and culture with indisputable business results.”

Unlike three-way relay, DVC provides seamless one-to-one communication, added Pollock, no hopping between two different call centers, no reliance on a third unaffiliated person to resolve customer issues and no miscommunication or unnecessary delays.  Still today, he noted, this is the contact center experience for most Deaf people.

Reach Millions Who Use Sign Language, Billions in Discretionary Income 

According to CSD Access, there are more than 11 million Deaf and Hard of Hearing people in the United States millions of whom use sign language as their primary language. With an estimated $9 billion in discretionary income, Deaf and Hard of Hearing customers represent a valuable customer base and are especially loyal to companies and organizations who service them in their language.

CSD Access’ DVC Delivers Measurable Results, Business Efficiencies 

CSD Access notes that companies and organizations using its DVC solution have reported measurable results and business efficiencies: 

Up to a 343 percent increase in call volume capacity Up to a 40 percent reduction in average call handle time due to the elimination of third-party facilitators Up to an 80 percent reduction in total call time from the moment a call is initiated, including hold and routing time Customer satisfaction rates of 85 percent, surpassing the national call center average

As part of its CCW sponsorship, CSD Access will provide sign language interpreters on the main stage and throughout the conference floor for Deaf and Hard of Hearing attendees. Additionally, at CCW on June 25 Pollock will present “Creating Equitable Customer Experiences for Deaf Consumers.”

About CSD Access and Communication Service for the Deaf

CSD Access is a division of Communication Service for the Deaf (CSD), the largest Deaf-led social impact organization in the world. For more than 50 years, CSD has worked to advance communication equality for the Deaf and Hard of Hearing community. With its innovative Direct Video Calling solution, CSD Access is connecting Deaf and Hard of Hearing customers directly with the businesses they rely on every day. For more information, visit csdaccess.com.

 

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SOURCE Communication Service for the Deaf

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Mercuryo Recognised with Great Place to Work® Certification, Highlighting Strength of Its Remote-First Fintech Culture

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Certification reflects overwhelmingly positive employee feedback and a consistently high-trust culture across Mercuryo’s international team 

LONDON, June 19, 2026 /PRNewswire/ — Global payments infrastructure platform Mercuryo has been certified as a Great Place to Work across five key European markets. The recognition is based entirely on confidential employee feedback gathered through an independent survey administered by Great Place to Work, the global authority on workplace culture.

Employees across all five certified country locations rated Mercuryo above the global Great Place to Work benchmark, with country-level scores of Spain (92%), Croatia (91%), Serbia (89%), the United Kingdom (88%), and Cyprus (86%), reflecting consistently positive employee experiences across the organisation.

The achievement is particularly significant given Mercuryo’s remote-first operating model. With employees based across more than 30 countries, the company has focused on building a connected, high-trust culture that enables teams to collaborate effectively across borders, time zones and disciplines while maintaining the flexibility and autonomy that define the modern workplace.

Yulia Bogomolova, Chief Human Resource Officer at Mercuryo, said, “Building a strong culture is an ongoing commitment. We work hard to ensure every employee feels empowered, supported, and connected to our mission, regardless of location. These results demonstrate the strength of that commitment and the exceptional people who make Mercuryo what it is.”

Ashna Vaghela, Chief Customer Officer at Mercuryo, said, “There is a strong culture of ownership and trust at Mercuryo. People are encouraged to contribute ideas, take initiative, and help shape the future of the company.” Another added: “Despite working across different countries and time zones, there is a genuine sense of teamwork and transparency that makes Mercuryo a rewarding place to work.”

Today, Mercuryo’s team of more than 300 professionals supports a network of over 200+ B2B partnerships and serves more than seven million users worldwide. The company leverages a range of modern tools and technologies across operations, analytics, marketing, and product development to help teams work more efficiently, accelerate innovation, and focus on high-impact initiatives, while maintaining strong human oversight and accountability throughout.

The certification marks an important milestone for Mercuryo as it continues to expand its global team and strengthen its position as a leading provider of payments infrastructure connecting traditional and digital finance. As Mercuryo continues its global expansion, the company is actively recruiting talent across a range of positions including: product, engineering, compliance, marketing, and business development functions.

About Mercuryo 

Mercuryo is a leading payment infrastructure platform in the digital token space. Standing out in the decentralized ecosystem by enhancing payment use case growth and on-chain integration, Mercuryo’s intuitive and robust solutions are powering the next generation of Web3 payment services. Mercuryo’s innovative payment products such as Spend bridge the gap between TradFi, Web2 and Web3. Mercuryo is the proud partner of leading pillars in the digital token economy such as Trust Wallet, Ledger and MetaMask, along with Revolut, Mastercard and Visa. Driven by an evolving product suite, Mercuryo is expanding further and continuing to innovate with a diversified stack of payment services. 

Learn more at: https://mercuryo.io/ 

View original content:https://www.prnewswire.com/news-releases/mercuryo-recognised-with-great-place-to-work-certification-highlighting-strength-of-its-remote-first-fintech-culture-302804528.html

SOURCE Mercuryo

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Trupeer AI Appoints Former UiPath APAC President & CEO Raghu Subramanian to Accelerate UK Enterprise Growth

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LONDON, June 19, 2026 /PRNewswire/ — Trupeer AI, the workflow knowledge layer for teams and AI agents, today announced the appointment of Raghu Subramanian as President and Chief Business Officer as the company accelerates its expansion in the United Kingdom, one of Europe’s most knowledge-intensive enterprise markets. Backed by RTP Global, Salesforce Ventures and trusted by more than 50,000 teams in over 100 countries, Trupeer is strengthening its leadership team to scale adoption across enterprises, financial and professional services firms, and technology-enabled business services companies.

The United Kingdom represents a strategic priority for Trupeer. London’s financial services and professional services sectors rank among the most compliance-documented, knowledge-intensive industries anywhere in the world, where process knowledge is a regulatory artifact, not a nice-to-have. UK enterprises are also among Europe’s largest buyers of global business services, operating capability centres across multiple countries, placing them squarely on the demand side of the cross-border knowledge distribution challenge Trupeer is built to solve. For organisations managing teams and processes across geographies, the ability to capture knowledge once and deploy it in 120+ languages is operational infrastructure, not a feature. The depth of this opportunity is already visible in Trupeer’s deployments: a FTSE 100 company used the platform to train thousands of employees across a multi-country IT transformation, saving over 9,000 hours in the process.

Raghu joins from a distinguished career at the forefront of enterprise automation. As a founding member of the management team at UiPath, he was part of the core executive team that helped build the company into a $35+ billion NYSE-listed enterprise. He established UiPath’s India operations in 2016 and later served as President & CEO for India and APAC. Bringing over 25 years of enterprise technology leadership, Raghu has built and scaled enterprise businesses across global markets, with deep expertise in automation, business process management, and enterprise AI adoption. Prior to joining UiPath, he served as CTO of EXL Service.

At Trupeer, he will lead the company’s next phase of commercial expansion, with a sharp focus on UK-headquartered enterprises and the demand side of European global capability centre networks. Trupeer’s platform transforms unstructured, multimodal workflows into SOPs, guides, training assets, studio-quality videos, and continuously updated, AI-ready context for employees and intelligent agents, delivering knowledge transfer in 120+ languages.

Shivali Goyal, CEO and Co-Founder, Trupeer AI, said, “Raghu has spent decades helping organisations adopt and scale transformative technologies and brings deep experience in building enterprises globally. Having seen first-hand the challenges enterprises face in organisational knowledge and agentic AI enablement, Raghu immediately resonated with our vision and the momentum Trupeer has built globally. His expertise will help us strengthen our commercial capabilities, deepen partnerships, and unlock the next phase of growth at Trupeer.”

Raghu Subramanian, President and Chief Business Officer, Trupeer AI, said, “Enterprises have long struggled to get real value from AI, and the reason is fragmented context. The knowledge that makes AI useful sits trapped in people’s heads and scattered across tools. In the agentic AI era, where agents are only as good as the context they run on, that gap becomes the difference between AI that works and doesn’t. This is the gap Trupeer was built to close. I look forward to partnering with enterprises and organisations across the globe to build the context layer that makes enterprise knowledge structured, accessible, and actionable, and AI genuinely useful.”

About Trupeer

Trupeer AI is the workflow knowledge layer for enterprises that enables teams and AI agents. The company helps organizations capture critical operational knowledge that is often trapped in the minds of subject matter experts and scattered across tools, transforming it into structured, accessible, and queryable knowledge. Its platform captures enterprise workflows and turns unstructured, multimodal input into SOPs, guides, studio-quality videos, training assets into 120+ languages and continuously updated, AI-ready context that intelligent agents can leverage, making institutional knowledge accessible, actionable, and queryable. Backed by RTP Global and Salesforce Ventures, Trupeer supports more than 50,000 teams in over 100 countries, including Fortune 100 enterprises, Global Capability Centers and technology-enabled business services companies.

Further details: https://www.trupeer.ai/

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Resilience Actions, a Re Sustainability Initiative, Launches ECOHUB.IN to Power India’s Climate and Circular Economy Innovation Ecosystem

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HYDERABAD, India, June 19, 2026 /PRNewswire/ — Resilience Actions, the social and environmental impact initiative of Re (Re Sustainability), has launched ECOHUB.IN, a sustainability-focused incubator designed to support early-stage enterprises working in climate and clean-tech, pollution management, resource efficiency, circular economy, and sustainability innovation.

The initiative is aimed at startups that have moved beyond the ideation stage and are ready for commercial scale, with a working Minimum Viable Product (MVP), a committed team, and a clearly defined market opportunity.

As India advances towards a low-carbon and circular economy, the demand for innovative sustainability solutions continues to grow. However, many promising ventures face challenges in scaling due to limited access to mentorship, catalytic capital, industry partnerships, pilot opportunities, and business validation. ECOHUB.IN has been established to bridge these gaps and help transform high-potential sustainability ventures into scalable businesses capable of delivering measurable environmental and social impact.

Through the incubator, participating startups will gain access to mentorship, technical and business advisory support, investment-readiness assistance, pilot-to-commercial pathways, ecosystem partnerships, and opportunities for industry integration. A key differentiator of ECOHUB.IN is its connection to Re’s extensive operational ecosystem, enabling selected ventures to engage with domain experts, validate solutions in real-world environments, and explore pathways for commercial deployment and scale.

Commenting on the launch, Masood Mallick, Managing Director and Group CEO, Re (Re Sustainability), said:

“India’s sustainability transition will not be driven by infrastructure alone. It will be driven by innovation, entrepreneurship, and the ability to scale ideas that solve real environmental challenges. Through ECOHUB.IN, we are creating a platform that brings together innovators, startups, industry leaders, investors, academia, and policymakers to accelerate solutions that are commercially viable, environmentally responsible, and capable of delivering measurable impact.

India has no shortage of ideas. What is often missing is the ecosystem that helps transform those ideas into scalable enterprises. ECOHUB.IN is designed to bridge that gap by providing mentorship, industry access, business validation, and pathways to commercial adoption. By combining the strengths of innovation with the experience and operational ecosystem of Re Sustainability, we hope to enable the next generation of climate and circular economy entrepreneurs to build solutions that contribute meaningfully to India’s sustainability journey and create lasting value for society, industry, and the planet.”

Over time, ECOHUB.IN aims to strengthen India’s sustainability innovation ecosystem by supporting ventures that reduce pollution, improve resource efficiency, advance circularity, create green jobs, enable decarbonization, and contribute to a more resilient future.

Applications for the inaugural cohort will open shortly through ECOHUB.IN.

About Resilience Actions

Resilience Actions is the social and environmental impact initiative of Re Sustainability, focused on building resilient communities through sustainability, innovation, capacity building, and ecosystem partnerships.

Learn more: resilience.org.in | ecohub.in 

About Re Sustainability

Re Sustainability (Re), a KKR company, is one of Asia’s leading providers of integrated environmental and sustainability solutions, delivering waste management, circular economy, water, remediation, and sustainability infrastructure solutions across India and international markets.

Learn more: resustainability.com

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SOURCE Re Sustainability Limited

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