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World’s Largest Neobank Disappears in U.S. AI Search, New 5W Study Finds

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4 weeks ago

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First geographic benchmark of how ChatGPT, Claude, Gemini, Perplexity, and Google AI Overviews cite neobanks finds eight markets, three different category leaders, and no global winner — across 31,500 prompts in the U.S., U.K., E.U., and Latin America

MIAMI, June 25, 2026 /PRNewswire/ — 5W, the AI Communications Firm, today released its Neobanks AI Visibility Index 2026. The Index is the first public benchmark measuring how often neobanks and digital-first banks are surfaced, cited, and recommended inside ChatGPT, Claude, Gemini, Perplexity, and Google AI Overviews — across five U.S. regions, the U.K., the E.U. mainland, and Latin America. It analyzed 31,500 prompts between February and May 2026.

Nubank, the world’s largest neobank by user count with more than 110 million customers, commands roughly 55% of Latin America’s neobank AI visibility — and effectively disappears when the same prompts are run in the United States, where it registers below the discoverability floor across all five leading AI assistants.

Key findings

Three markets, three different leaders. The category has no global winner. Nubank leads Latin America (~55%). Monzo leads the U.K. (~37%). Revolut leads the E.U. mainland (~40%). Chime leads the U.S. (34.7%). Each leader is at or near the discoverability floor in every market outside its home geography.Chime over-indexes in the Sun Belt by 14 points. Chime captures roughly 42% of Sun Belt Citation Share (TX, FL, AZ, GA, NC, NV) and falls to about 28% in the Northeast (NY, NJ, MA, CT, PA). SoFi shows the inverse pattern — 22% in the Northeast, 11% in the Sun Belt. The variance across U.S. regions exceeds the variance across the five AI engines.Four publishers supply 62% of U.S. neobank AI citations. Wikipedia, NerdWallet, Bankrate, and Reddit account for the majority of cited sources surfaced when AI assistants answer U.S. neobank questions. Neobank-owned domains account for less than 9%. Reddit alone supplies roughly 15% of citations and approximately 25% inside Perplexity.The engines disagree on whether the neobank is a bank. On safety-sensitive prompts — FDIC coverage, deposit insurance, where to park large balances — three of five AI engines classify Chime, Varo, and Current as “fintech” rather than “bank,” routing the answer to chartered incumbents. Gemini does so in 53% of safety-prompt runs.N26’s U.S. exit anchors outdated answers two years later. AI assistants still surface “available in Europe” framing in 41% of U.S. N26 responses. In the E.U. mainland, the same brand on the same engines captures roughly 23% Citation Share — fifteen times its U.S. figure.

“The neobank category does not have a global leader — it has eight regional ones, and the brand investments that earn AI visibility in São Paulo are not the same investments that earn it in Phoenix or Manchester,” said Ronn Torossian, founder and chairman of 5W AI Communications. “The largest neobank in the world is invisible to the largest AI-search market in the world. That is no longer a marketing problem. That is a category-definition problem.”

The Index analyzed 31,500 prompts across the five leading AI assistants, drawn from six prompt classes — branded queries, non-branded category queries, comparison queries, intent-driven queries, crisis and safety queries, and cross-border or FX queries. Each prompt was run five times across time-of-day windows. Outputs were scored by two independent reviewers with an inter-rater reliability of Cohen’s κ = 0.84. The 95% confidence interval on top-10 U.S. Citation Share values is ±2.1 percentage points; on regional and international top-five values, ±3.4 percentage points.

“Distribution beats deposits in AI search,” said Matthew Caiola, North America CEO of 5W AI Communications. “Inside the neobank category specifically, community beats distribution. Reddit threads and Wikipedia entries do more work than most growth teams realize — and the publisher layer that feeds each AI engine is local, not global. Optimizing for the engine the buyer actually uses, in the country they actually live in, is the discipline.”

The complete Neobanks AI Visibility Index 2026, including the full U.S. top-15 ranking, regional and international tables, engine-by-engine breakdown, methodology appendix with sample prompts and coding rubric, and the AI Visibility (AIV) Score composite, is available at 5wpr.com/ai-visibility-index/neobanks-ai-visibility-index-2026/. The full dataset is available on request to qualified press, researchers, and clients.

About 5W AI Communications

5W is the AI Communications Firm, building brand authority across the platforms where decisions now happen — ChatGPT, Claude, Perplexity, Gemini, and Google AI Overviews — alongside earned media, digital, and influencer channels. 5W combines public relations, digital marketing, Generative Engine Optimization (GEO), and proprietary AI visibility research to help clients measure and grow their presence in AI-driven buyer research. Founded in 2003, 5W is recognized as a Top U.S. PR Agency by O’Dwyer’s, named Agency of the Year in the American Business Awards®, honored as a 2026 Top Place to Work in Communications by Ragan, and named to Digiday’s WorkLife Employer of the Year list. 5W serves clients across B2C sectors — Beauty & Fashion, Consumer Brands, Entertainment, Food & Beverage, Health & Wellness, Travel & Hospitality, Technology, and Nonprofit — and B2B specialties including Corporate Communications, Reputation Management, Public Affairs, Crisis Communications, and Digital Marketing across Social, Influencer, Paid Media, GEO, and SEO. Learn more at 5wpr.com.

Media Contact
5W AI Communications
media@5wpr.com
212-999-5585

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SOURCE 5W Public Relations

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Krystal Biotech Set to Join S&P MidCap 400; Tutor Perini and V2X to Join S&P SmallCap 600

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42 minutes ago

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July 20, 2026

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NEW YORK, July 20, 2026 /PRNewswire/ — S&P Dow Jones Indices will make the following changes to the S&P MidCap 400, S&P SmallCap 600: 

S&P SmallCap 600 constituent Krystal Biotech Inc. (NASD: KRYS) will replace Taylor Morrison Home Corp. (NYSE: TMHC) in the S&P MidCap 400, and Tutor Perini Corp. (NYSE: TPC) will replace Krystal Biotech in the S&P SmallCap 600 effective prior to the opening of trading on Friday, July 24. S&P 500 & 100 constituent Berkshire Hathaway Inc. (NYSE: BRK.A/BRK.B) is acquiring Taylor Morrison Home in a deal expected to close on or about that date, pending final closing conditions.
  V2X Inc. (NYSE: VVX) will replace Avanos Medical Inc. (NYSE: AVNS) in the S&P SmallCap 600 effective prior to the opening of trading on Monday, July 27. American Industrial Partners is acquiring Avanos Medical in a deal expected to close soon, pending final closing conditions.

Following is a summary of the changes that will take place prior to the open of trading on the effective date:

Effective Date

Index Name

Action

Company Name

Ticker

GICS Sector

July 24, 2026

S&P MidCap 400

Addition

Krystal Biotech

KRYS

Health Care

July 24, 2026

S&P MidCap 400

Deletion

Taylor Morrison Home

TMHC

Consumer Discretionary

July 24, 2026

S&P SmallCap 600

Addition

Tutor Perini Corp

TPC

Industrials

July 24, 2026

S&P SmallCap 600

Deletion

Krystal Biotech

KRYS

Health Care

July 27, 2026

S&P SmallCap 600

Addition

V2X

VVX

Industrials

July 27, 2026

S&P SmallCap 600

Deletion

Avanos Medical

AVNS

Health Care

ABOUT S&P DOW JONES INDICES

S&P Dow Jones Indices is the largest global resource for essential index-based concepts, data and research, and home to iconic financial market indicators, such as the S&P 500® and the Dow Jones Industrial Average®. More assets are invested in products based on our indices than products based on indices from any other provider in the world. Since Charles Dow invented the first index in 1884, S&P DJI has been innovating and developing indices across the spectrum of asset classes helping to define the way investors measure and trade the markets.

S&P Dow Jones Indices is a division of S&P Global (NYSE: SPGI), which provides essential intelligence for individuals, companies, and governments to make decisions with confidence. For more information, visit www.spglobal.com/spdji/en/. 

FOR MORE INFORMATION:

S&P Dow Jones Indices
index_services@spglobal.com

Media Inquiries
spdji.comms@spglobal.com

View original content:https://www.prnewswire.com/news-releases/krystal-biotech-set-to-join-sp-midcap-400-tutor-perini-and-v2x-to-join-sp-smallcap-600-302830022.html

SOURCE S&P Dow Jones Indices

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Club Offers for Travel Enthusiasts in Canada

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42 minutes ago

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July 20, 2026

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TORONTO, July 20, 2026 /PRNewswire/ — Travelzoo® (NASDAQ: TZOO), the club for travel enthusiasts, announces three of many new Club Offers for Club Members in Canada.

Rigorously vetted and negotiated for us travel enthusiasts:

$999—ALL-INCLUSIVE PUNTA CANA TRIP: 4 NIGHTS WITH FLIGHTS
This all-suite resort is located on a private stretch of white-sand beach. Roundtrip flights, four all-inclusive nights and taxes and fees are included.$1399—HAWAII 5-STAR VACATION: 5 NIGHTS WITH FLIGHTS
For five nights, enjoy world-famous Waikiki Beach. Stay at a 5-star oceanfront resort that boasts a two-storey aquarium and restaurants by Iron Chef Morimoto. Roundtrip flights and all taxes are included. We save 30% off what everyone else pays.$1999—B.C.’S GRIZZLY BEAR RAINFOREST, WITH FLOATPLANE
View grizzly bears and go whale-watching. Stay three nights at an intimate lodge on Minstrel Island. Three guided wildlife cruises, meals and roundtrip floatplane from Campbell River are included. We save $881–$1110 per person when compared to regular prices.

Are you a travel enthusiast? Join the club today: https://travelzoo.com

Who are we?
We, Travelzoo®, are the club for travel enthusiasts. We reach 30 million travellers. Club Members receive Club Offers negotiated and rigorously vetted by our deal experts around the globe. Our relationships with thousands of top travel companies give us access to irresistible deals. Our club and its benefits are built around the lifestyle of a modern travel enthusiast.

Media Contact:
Amanda Ieraci – Toronto
+1 437 866 8540
aieraci@travelzoo.com

View original content to download multimedia:https://www.prnewswire.com/news-releases/club-offers-for-travel-enthusiasts-in-canada-302830028.html

SOURCE Travelzoo

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Granicus Strengthens ANZ Leadership Team with Appointment of Jonathan Usher as Managing Director

Published

42 minutes ago

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July 20, 2026

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Latest leadership appointments reinforce Granicus’ commitment to “growth, innovation and customer success”
across Australia and New Zealand

MELBOURNE, Australia, July 21, 2026 /PRNewswire/ — Granicus, a leading provider of customer experience technologies and services for governments and destination organisations, today announced the appointment of Jonathan Usher as Managing Director for Australia and New Zealand, reinforcing the company’s commitment to the region and supporting its next phase of growth across Australia and New Zealand (ANZ).

Jonathan joins Granicus with more than 25 years of experience leading and scaling technology businesses across Australia and New Zealand. His background spans SaaS, cloud, cybersecurity and digital public services, with a strong track record of building scalable, customer-focused organisations and driving sustainable growth.

In his new role, Jonathan will lead Granicus’ ANZ business, working closely with customers, partners and employees to strengthen customer success, accelerate growth and help organisations deliver better experiences for citizens, visitors and communities.

“Jonathan brings an exceptional combination of leadership experience, commercial acumen and customer focus,” said G Masili, Chief Customer Officer at Granicus.” His understanding of technology, digital services and platform growth makes him ideally positioned to lead our Australia and New Zealand business. As demand continues to grow for modern, connected digital experiences, Jonathan’s experience will help us strengthen our support for customers across the region.”

Jonathan’s appointment forms part of a broader investment in Granicus’ Australia and New Zealand operations. In recent months, the company has also welcomed Julie Morton as Regional Sales Director and Pallavi Sathyanarayana as Regional Product Leader, further strengthening regional expertise across sales, product innovation and customer success.

Together, these appointments represent a significant investment in leadership capability and regional growth, creating a strong foundation for the next chapter of Granicus’ expansion across Australia and New Zealand.

“Throughout my career, I’ve been drawn to organisations that combine strong technology with a clear purpose,” said Jonathan Usher. “Granicus stands out because of the impact it helps customers create every day – helping governments and public sector organisations build stronger connections with the communities they serve. I’m excited to join the team and work alongside our customers and partners to help organisations across Australia and New Zealand deliver better experiences, strengthen engagement and create lasting value for their communities.”

The strengthened leadership team reflects Granicus’ long-term commitment to Australia and New Zealand and its ambition to support customers through the next generation of digital transformation, engagement and service delivery.

About Granicus:
Granicus is the global leader in digital experience technologies and services for the public sector, supporting more than 7,000 public sector organizations worldwide and managing more than 30 billion digital interactions each year. Through its Government Experience Cloud (GXC), Government Experience Agent (GXA), and Government Experience Insights (GXI) platforms, Granicus helps governments deliver trusted, accessible, and efficient services — at scale, and with accountability built in.

Granicus is proud to serve as a critical strategic partner to governments as they work to deliver equitable and secure government experiences. Granicus empowers stronger relationships between government and constituents across the US, UK, Australia, New Zealand, Canada, Latin America and the Caribbean. By simplifying interactions and communicating critical information, Granicus brings governments closer to the people they serve—driving meaningful change for communities around the globe. 

View original content to download multimedia:https://www.prnewswire.com/apac/news-releases/granicus-strengthens-anz-leadership-team-with-appointment-of-jonathan-usher-as-managing-director-302830031.html

SOURCE Granicus

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