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India’s technology services sector will continue to grow in the AI era: Nasscom US CEO Forum

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NEW YORK, June 26, 2026 /PRNewswire/ — The technology services sector in India will continue to remain central to global enterprises transformation in the AI era. AI does not reduce the relevance of technology services; it changes how services are delivered and scaled, while expanding the addressable opportunity across enterprise modernization, data, AI governance and intelligent operations.

This was a key area of discussion at the Nasscom US CEO Forum held today at the Consulate General of India, New York City. The forum brought together Governor Matt Meyer, Secretary Charuni Patibanda-Sanchez, and CEOs of leading Indian technology companies operating in the United States.

Leaders emphasized that the impact of AI on technology services cannot be assessed only through the lens of task automation. While AI will bring productivity gains and compress parts of standardized, repeatable work, it will also expand demand for technology orchestration, data readiness, application modernization, AI governance, cybersecurity, agent management and industry specific solutions.

The sector is already moving in this direction. Nearly 25% of technology services companies have moved AI experiments into production. The industry is generating an estimated USD 10 to 12 billion in AI services revenue, with more than 2 million professionals skilled in AI and 100,000 to 200,000 trained in advanced AI capabilities. Around 85% of technology service providers now have agentic AI platforms.

As enterprises move beyond pilots, the real challenge will be to make AI work in complex operating environments.

Addressing this, Ravi Kumar S, Chair, Nasscom US CEO Forum, said, “The next phase of AI is not about experimentation alone. Enterprises now need to convert AI capability into production value. That requires data readiness, workflow redesign, secure deployment, governance and change management. These are areas where Indian technology services companies have deep experience and a strong opportunity to lead.”

Rajesh Nambiar, President Nasscom, said, “For more than three decades, Indian technology services companies have helped global enterprises navigate major technology shifts. That rationale for enterprise technology partnerships remains strong in the AI era. Companies will continue to focus on their core businesses and will need specialist partners to deploy and scale AI responsibly. As AI moves into production, enterprises will have to bring together models, applications, data platforms, cloud environments, cybersecurity controls, regulatory requirements and industry systems into a reliable operating model. The value of IT services will increasingly lie in making these systems work together securely, efficiently and at scale.”

At the same time, Agentic AI is expected to open USD 300 to 400 billion in additional addressable spend pools for technology services by 2030 across data for AI, legacy modernisation, agentic workflows, AI operations, cybersecurity and AI governance. India is strongly placed for this transition. The sector brings global delivery maturity, deep enterprise technology capability, a large AI skilled workforce, strong domain expertise and a growing ecosystem across AI platforms, startups, GCCs and sovereign AI solutions. The opportunity will come from global enterprises as well as Indian enterprises and government led digital platforms that require trusted, secure and population scale AI deployment.

The next phase of growth will be driven by enterprise AI transformation, AI foundations, application modernisation, AI operations, trust and governance, and vertical AI solutions. Business process services will also move from transaction execution to intelligence operations, with AI automating routine work and human effort shifting towards supervision, exception handling, analytics, decision support and quality assurance.

India’s technology services sector has navigated multiple enterprise technology shifts over the last three decades. Future growth will be less dependent on linear headcount addition and more dependent on platforms, domain solutions, proprietary assets, intelligent operations, governance frameworks and outcome-based delivery. This will require sustained investment in advanced AI skills, responsible AI, cybersecurity, agentic platforms and new commercial models.

While AI is a larger and faster technology transition, the technology services industry’s core strength remains unchanged in helping enterprises adopt complex technologies and translate them into business value. 

About Nasscom

Nasscom represents the voice of over $300bn technology industry in India with the vision to establish the nation as the world’s leading technology ecosystem. Boasting a diverse and influential community of over 3500 member companies, our network spans the entire spectrum of the industry from DeepTech and AI startups to multinationals and from products to services, Global Capability Centres to Engineering firms. Guided by our vision, our strategic imperatives are to accelerate skilling at scale for future-ready talent, strengthen the innovation quotient across industry verticals, create new market opportunities – both international and domestic, drive policy advocacy to advance innovation and ease of doing business, and build the industry narrative with a focus on Trust, and innovation. And, in everything we do, we will continue to champion the need for diversity and equal opportunity.

For more details visit our website https://nasscom.in/ or write to us at: comms@nasscom.in 

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DIGITIMES Intelligence: Chip Controls Are Reshaping China’s Auto Supply Chain — BYD Shows What Comes Next

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TAIPEI, Sept. 7, 2026 /PRNewswire/ — The global automotive industry is entering a new phase in which semiconductors are becoming as strategically important as batteries, motors and manufacturing scale. As vehicles evolve into software-defined, AI-enabled platforms, chips increasingly determine everything from power management and cockpit functions to advanced driver-assistance systems. At the same time, geopolitical tensions and technology restrictions are pushing automakers to rethink where those chips come from — turning semiconductor supply into a strategic issue for the global auto industry.

China sits at the center of that shift. U.S. and allied export controls introduced since 2022 were designed primarily to restrict China’s access to advanced semiconductor technologies and manufacturing equipment. Yet the restrictions have also added urgency to Beijing’s long-running localization strategy. A March 2026 analysis by the Center for Strategic and International Studies (CSIS) found that the controls have accelerated the adoption of domestic chips and equipment, while strengthening coordinated efforts across government and industry to localize semiconductor design and manufacturing.

The automotive sector is becoming one of the clearest testing grounds for that strategy. Chinese automakers are accelerating efforts to increase domestic chip sourcing as Beijing pushes for greater semiconductor self-reliance across strategic industries. The shift is especially significant because modern electric and intelligent vehicles depend on a broad range of semiconductors — from mature-node power devices and microcontrollers to increasingly sophisticated computing chips for smart-driving systems.

Against this backdrop, a new DIGITIMES Intelligence report identifies BYD as a particularly revealing case of what happens when policy-driven localization meets years of prior corporate investment. Unlike automakers that are only now accelerating their semiconductor strategies, BYD began building in-house chip capabilities more than two decades ago, initially focusing on power-control semiconductors needed for electric vehicles.

That strategy has steadily moved up the semiconductor value chain. BYD’s early work in IGBT and silicon carbide (SiC) power devices helped secure critical electronic-control components for its EV business. Its semiconductor roadmap has since expanded toward higher-compute smart-driving SoCs, culminating in the Xuanji A3, which the DIGITIMES Intelligence report identifies as entering scaled production on a 4nm automotive-grade process.

The difference is not simply chip design. DIGITIMES Intelligence finds that BYD has spent more than two decades building an integrated device manufacturer (IDM) model spanning chip design, wafer fabrication and mass-production deployment, supported by multiple in-house fabs and a dedicated semiconductor engineering organization. That vertical integration gives BYD a different starting point from automakers now entering custom silicon primarily in response to supply-chain pressure.

The strategic value of that investment may ultimately extend beyond cars. DIGITIMES senior analyst Jessie Lin notes that intelligent vehicles and humanoid robots share many of the same foundational technologies, including AI processors, sensors, motors, batteries and control systems. BYD’s accumulated expertise in smart-driving silicon and algorithms could therefore provide a foundation for expansion into robotics and other physical AI applications.

That possibility is becoming more relevant as China accelerates its push into embodied and physical AI. At the 2026 World Robot Conference in Beijing, more than 300 companies showcased over 2,000 robotics exhibits, with humanoid robots increasingly demonstrated in manufacturing, logistics and household applications rather than simply as prototypes. The growing overlap between China’s EV and robotics ecosystems could make capabilities in batteries, motors, sensors, manufacturing and AI increasingly transferable across the two industries.

BYD’s trajectory also illustrates why the long-term impact of semiconductor export controls is difficult to assess in simple terms. Restrictions can constrain access to frontier technology in the short term, while simultaneously strengthening incentives for domestic substitution and investment. CSIS has argued that although export controls have limited China’s access to some leading-edge technologies, they have also added momentum to domestic semiconductor innovation and localization.

The implications extend beyond BYD or even China’s auto industry. As cars become more dependent on advanced computing, semiconductor capability is increasingly becoming part of automakers’ competitive strategy — alongside software, batteries, manufacturing and supply-chain resilience. The rise of vertically integrated players such as BYD could therefore reshape not only automotive semiconductor sourcing, but also the boundaries between automakers, chipmakers and emerging physical AI companies.

The new DIGITIMES Intelligence report examines BYD’s semiconductor evolution from power devices and SiC to smart-driving SoCs, the structural advantages created by its IDM model, and how those capabilities could position the company as China’s automotive semiconductor localization accelerates and physical AI emerges as a new growth frontier.

For more information: DIGITIMES Intelligence – BYD Semiconductor Report
https://dgt.ms/reportBYDchips_prnewswire

About DIGITIMES

DIGITIMES is a Decision Intelligence platform rooted at the core of the industry, dedicated to helping global decision–makers navigate change and formulate strategies through first–hand insights and AI–driven analysis. We integrate intelligence services, forward–looking research, and influence marketing to provide comprehensive support from insights to execution—continuously defining the future with clarity and serving as a long–term strategic partner for businesses moving forward.

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AI, Connectivity and What Comes Next: Inside Asia Innovation Summit 2026

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SINGAPORE, Sept. 7, 2026 /PRNewswire/ — Globe Teleservices (GTS), a global telecom solutions provider, hosted the Asia Innovation Summit 2026 on 20 August in Singapore, bringing together 50+ industry leaders from 30+ companies across MNOs, technology providers and enterprise ecosystems to discuss the forces reshaping digital communications.

The expert-led panels focused on the key shifts reshaping digital communications, including the convergence of telecom, cloud and OTT, and the rise of Agentic AI in business messaging. Speakers explored the move from campaign-led communication to continuous, intelligent and context-driven interactions, with identity and consent becoming critical to trusted engagement.

The Summit also addressed the changing economics of A2P SMS, as the industry moves from volume-led models towards subscriber engagement, sustainable value and measurable outcomes. Together, the sessions pointed to a clear shift in communication – from delivering messages at scale to creating greater value from every interaction

“Telecom and digital communications are entering a new phase, driven by AI, Network APIs and evolving communication models. The Asia Innovation Summit has become a platform for industry leaders to share perspectives, exchange ideas and collaborate on the opportunities shaping this next phase.” said Ashutosh Agrawal, Group CEO, Globe Teleservices.

With diverse perspectives spanning telecom, technology and enterprise ecosystems, Asia Innovation Summit 2026 reinforced the importance of collaboration in shaping the future of digital communications. The summit served as a forum to share industry insights and identify new opportunities for innovation across Asia and beyond.

About Globe Teleservices

Globe Teleservices Pte. Ltd. is a Singapore-based global telecom solutions provider with a presence across Malaysia, USA, Dubai, Tanzania, Ghana, India and Hong Kong. GTS provides next-gen solutions in A2P monetization, omnichannel messaging, anti-fraud and cloud services. GTS is a member of MEF, GSMA and GLF. Its recognitions include Singapore’s Fastest Growing Companies 2026, 2025 and 2024, AI Initiative of the Year – Malaysia & Telecom Technology Solutions Provider of the Year – Malaysia at the Asian Telecom Awards 2026.

 

 

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AIA Australia, Long Service Corporation, New Zealand Police and RMBL Investments Named 2026 Appian APJ Innovation Award Winners

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Four organisations recognised for transforming mission-critical operations through process and AI

SYDNEY, Sept. 7, 2026 /PRNewswire/ — Appian [Nasdaq: APPN] today announced AIA Australia, Long Service Corporation New South Wales (NSW), New Zealand Police and RMBL Investments as the winners of its 2026 Asia Pacific and Japan Innovation Awards. The Innovation Awards celebrate customers driving AI automation and process transformation with measurable results on the Appian Platform.

The entrants span financial services, government, public safety, land administration and worker entitlements. The four Australian and New Zealand organisations were recognised for leveraging the Appian Platform to accelerate insurance claims, administer portable long service leave at scale, transform non-emergency police case management, and support the growth of investment and lending operations. They demonstrate how organisations can redesign complex processes, connect fragmented data and apply AI to deliver measurable improvements for employees, customers and communities.

“Real innovation earns its place in an organisation by making critical work faster, simpler and more accountable,” said Charlie Hutchinson, SVP Asia Pacific and Japan at Appian. “This year’s winners have moved beyond incremental improvements to redesign the processes at the heart of their operations. They demonstrate the measurable impact that process and AI can deliver when applied to work that really matters.”

The 2026 Appian APJ Innovation Award winners are:

AIA Australia

AIA Australia, a leading life and health insurer that protects the lives of more than 3 million Australians, is transforming claims management through a digital-first approach that makes the claims experience simpler, more transparent and easier to navigate.

Leveraging the Appian platform, AIA has created a connected ecosystem that streamlines interactions between customers, fund partners and claims teams, enabling greater efficiency and more personalised support for its customers when they need it most.

By innovating across the end-to-end claims journey, AIA is strengthening its ability to deliver timely assistance at critical moments while establishing a foundation for ongoing innovation and future growth.

Long Service Corporation (LSC) NSW

Long Service Corporation, working with Deloitte, built a digital application on Appian to administer the NSW Community Services Industry portable long service leave scheme.

The application connects workers, employers and Long Service Corporation through dedicated digital portals supporting registration, identity verification, worker nominations, service returns, payments and notifications. By bringing these functions together in one platform, the application enables Long Service Corporation to administer the scheme more efficiently and at scale. Since its launch in April 2026, more than 2,200 employers have submitted over 8,800 service returns and more than 220,000 workers have been nominated into the scheme. The platform has also processed more than $110 million in levy payments to fund workers’ portable long service leave entitlements.

New Zealand Police

New Zealand Police built a nationwide case management system on Appian for its 105 non-emergency service, replacing separate regional processes previously managed through Microsoft Outlook and shared folders.

The Appian Platform centralises incoming emails and case information, applies 35,000 assignment rules and intelligently directs cases according to factors including offence type and location. The solution has reduced case processing time from up to two weeks to four hours, cut backlogs from approximately 4,000 cases to fewer than 50 during most shifts and saved 18,000 hours annually in email management. It has also enabled the equivalent of at least 10 full-time employees to move from administrative triage into higher-value frontline support.

RMBL Investments

RMBL Investments, working with Persistent, has used the Appian Platform to connect its investor, borrower, introducer and employee operations.

The Appian environment spans customer self-service, investment and loan applications, portfolio management, servicing, communications, IT service management, document generation and AI-enabled processes. It now supports more than 5,000 clients and approximately A$3 billion in funds under management. The multi-year transformation has helped streamline operations, with efficiency improvements of up to 72% in some areas, giving RMBL greater capacity to grow without manual effort increasing at the same pace.

About Appian

Appian provides AI automation for the most important business processes at the world’s largest organisations.

On the Appian platform, customers build AI-powered processes that accelerate work, reduce cost, and manage risk. Our platform is known for its unique power, reliability, and scale. We’ve been automating processes for more than 25 years and understand enterprise operations like no one else. For more information, visit appian.com. [Nasdaq: APPN]

Follow Appian: LinkedIn, YouTube, Instagram, Facebook, and X.

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