Connect with us

Technology

TransportBPO Rolls Out Medicaid-Trained NEMT Dispatch Teams as Medical Transportation Providers Face Nationwide Dispatcher Shortage

Published

on

Outsourced NEMT dispatch and call center service handles trip scheduling, broker coordination and patient calls for non-emergency medical transportation companies across the United States

VANCOUVER, Wash., July 3, 2026 /PRNewswire/ — TransportBPO (TransportBPO.com), the transportation-focused call center and BPO provider, has rolled out dedicated non-emergency medical transportation (NEMT) dispatch teams trained on Medicaid broker workflows, giving medical transportation providers a way to keep trips moving while the industry contends with a persistent dispatcher shortage.

NEMT dispatch is among the most demanding jobs in ground transportation. Dispatchers juggle trip offers from Medicaid brokers, wheelchair and stretcher vehicle assignments, strict pickup windows tied to medical appointments, will-call return trips and no-show documentation, all while fielding calls from patients, facilities and drivers. When a dispatcher quits, providers often have no trained replacement, and missed trips trigger broker penalties that can put contracts at risk.

TransportBPO’s NEMT dispatch service places trained remote dispatchers directly inside a provider’s existing dispatch software and phone system. Agents arrive already familiar with major broker platforms and trip protocols, including trip acceptance and assignment, real-time schedule adjustments, driver check-ins, patient reminder and confirmation calls, will-call management and end-of-day trip reconciliation. Coverage options range from overnight and weekend shifts to full 24/7 dispatch desks.

“NEMT providers do not lose contracts because their vans break down. They lose contracts because trips fall through the cracks when nobody is watching the board,” said Nimra Khalid, chief operating officer of SS Support Network LLC, the parent company of TransportBPO. “Our dispatchers already know what a B-leg is, what a broker reroute looks like and why a 15-minute pickup window matters to a dialysis patient. Providers plug us in and their on-time performance goes up while their payroll goes down.”

The service also covers the office work that piles up around dispatch. Providers can add customer service representatives for booking and eligibility calls, plus back-office support for billing, claims follow-up, credentialing paperwork and driver document tracking, consolidating work that many operators currently split across multiple vendors or squeeze into the owner’s evenings.

The rollout reflects growing demand for outsourced NEMT dispatch as the sector expands. Medicaid enrollment, an aging population and the shift of routine care to outpatient settings continue to push trip volumes upward, while small and mid-size providers, who make up most of the industry, struggle to recruit and retain qualified dispatch staff at local wage rates.

TransportBPO is a brand of SS Support Network LLC, a Vancouver, Washington-registered outsourcing company whose team of more than 50 agents has supported healthcare and transportation clients in dispatch, medical billing, credentialing and customer service since its founding. Alongside NEMT, TransportBPO serves taxi, private hire, chauffeur, courier and trucking operators in the United States, Canada, the United Kingdom and Australia.

NEMT providers can request a custom quote or book a consultation at https://transportbpo.com.

About TransportBPO

TransportBPO is a specialist call center and business process outsourcing (BPO) provider for the ground transportation industry. The company delivers 24/7 NEMT dispatch, live call answering, virtual agents, customer service and back-office support to medical transportation, taxi, private hire, chauffeur, courier and trucking companies in the United States, Canada, the United Kingdom and Australia. TransportBPO is a brand of SS Support Network LLC of Vancouver, Washington.

Media Contact

Daniel Okoro, Content Editor and Dispatcher
TransportBPO
Email: 418034@email4pr.com 
Phone: +1 (657) 777-0006
Website: https://transportbpo.com

View original content to download multimedia:https://www.prnewswire.com/news-releases/transportbpo-rolls-out-medicaid-trained-nemt-dispatch-teams-as-medical-transportation-providers-face-nationwide-dispatcher-shortage-302817239.html

SOURCE TransportBPO

Continue Reading
Click to comment

Leave a Reply

Your email address will not be published. Required fields are marked *

Technology

The CIB and partners commit $379 million to expand broadband in British Columbia

Published

on

By

Approximately 17,000 households to benefit from access to high-speed internet

Disponible en français

TORONTO, July 3, 2026 /CNW/ – The Canada Infrastructure Bank (CIB) and TELUS Corporation (TELUS) have formalized an agreement to expand high-speed internet service across British Columbia. Under the terms of the agreement, the CIB will loan $49.3 million to TELUS, which will provide new broadband access to rural and Indigenous communities.

The new offering was developed under the provincial Connecting Communities BC program and in partnership with the Government of Canada through the Universal Broadband Fund. TELUS will be responsible for all aspects of construction, installation, operations and maintenance of the new broadband service.

The project involves deployment of backbone and last‑mile broadband infrastructure with fibre‑to‑the‑home, allowing high-speed internet access to more than 17,000 underserved households in rural municipalities, including approximately 380 Indigenous households.

Broadband service is critical to Canadians’ daily lives. It is essential for our quality of life, connecting us to business, healthcare, education and to family and friends.

The CIB’s concessional financing will allow broadband connectivity to expand at a quicker pace while enabling Indigenous and rural customers to benefit from the same services as urban counterparts.

This investment partnership represents the second collaboration between the CIB and TELUS to expand high-speed internet service in Canada.

Endorsements

The CIB’s loan will help bring reliable, high-speed internet to underserved rural and Indigenous communities across British Columbia and improves project viability in regions where fibre optic connectivity is costly. Our work helps close the connectivity gap in communities so Canadians can fully participate in the digital world, with access to the services, opportunities and connections that come with it.

Ehren Cory, CEO, Canada Infrastructure Bank

Through the continued partnership with the Canada Infrastructure Bank, the Government of Canada, and the Government of British Columbia, TELUS is proud to expand our TELUS PureFibre network to rural and Indigenous communities across BC. This investment ensures families, schools, governments, and businesses–wherever they are–can connect, learn, grow and thrive in a digital world. Together we are building a more equitable, stronger, more connected Canada.

Liz Wong, Vice-President, National Network Planning, TELUS    

Learn More:

TELUS
Innovation, Science and Economic Development Canada
Province of British Columbia

SOURCE Canada Infrastructure Bank

Continue Reading

Technology

Media Advisory – Minister Hodgson to make significant mining announcement

Published

on

By

TRAIL, BC, July 3, 2026 /CNW/ – The Honourable Tim Hodgson, Minister of Energy and Natural Resources, will make a critical minerals announcement. Media availability will follow.

Date: Tuesday, July 7, 2026

Time: 12 p.m. PT

All accredited media are asked to pre-register by 6 pm ET on Monday, July 6, 2026 by emailing media@nrcan-rncan.gc.ca. Details on how to participate will be provided upon registration.

Follow Natural Resources Canada on LinkedIn.

SOURCE Natural Resources Canada

Continue Reading

Technology

U.S. Gambling Industry Spent 8.7x More on Celebrity Endorsements Than on Responsible Gambling Communications in 2025, 5W Research Division Finds.

Published

on

By

$520 million on celebrity and athlete partnerships. $60 million on responsible gambling programs and communications. The ratio is now appearing in ESG ratings, legislative testimony, and AI search citations. 

MIAMI, July 3, 2026 /PRNewswire/ — The 5W Research Division today released the 5W Responsible Gambling Communications Audit 2026 — a 24-month industry analysis examining how the U.S. gambling industry communicates about responsible gambling and what that communications posture is costing in regulatory, ESG, and AI-search outcomes. 

The audit reviewed 30 operators across sports betting, online casino & iGaming, and land-based casino. Data sources included 47,000+ earned media articles, 180+ ESG disclosures and 10-K filings, 240+ state regulator filings, and 2,400+ AI engine queries across ChatGPT, Claude, Perplexity, Gemini, and Google AI Overviews. 

The U.S. gambling industry spent $3.9 billion on marketing and advertising in 2025. Of that: 

$520 million went to celebrity and athlete endorsement partnerships.$60 million went to responsible gambling programs and communications.Ratio: 8.7 to 1 — the highest of any regulated American consumer category with a public-health dimension.

For context: U.S. tobacco’s ratio is below 1.5-to-1 post-Master Settlement. Alcohol is approximately 4-to-1. Pharmaceuticals run near 1-to-1 under FDA-mandated risk communication. 

Six headline findings: 

The 8.7-to-1 Ratio. No publicly traded operator surveyed has issued a specific defense in investor communications.Earned Media Underinvestment. $90M on earned media against $3.9B total — 2.3%. 34% of branded search results are not operator-controlled.ESG Disclosure Gap. Only 4 of 12 publicly traded operators disclose RG investment as a percentage of marketing spend.Regulator Communications Asymmetry. In 11 of 38 legal markets, state gaming commissioners receive proactive RG communications from fewer than three operators per year.The AI Citation Gap. BetMGM cited in 78% and DraftKings in 64% of AI responses for strongest RG programs. Six other major operators are cited in fewer than 20%.The Pre-Legalization Penalty. In Michigan, Ohio, and North Carolina, operators that published RG content in state media before legalization achieved faster regulatory approval.

The 5W RG Communications Index scored each operator on a 100-point scale. Top performers: MGM Resorts International (81/100), BetMGM Sportsbook (78/100), BetMGM Casino (74/100), DraftKings (71/100), FanDuel (66/100). Bottom performers: Las Vegas Sands (41/100), ESPN Bet (38/100), Fanatics Sportsbook (34/100), bet365 (29/100), Stake.us (22/100). 

“The gambling industry has built the most visible advertising ecosystem in American consumer marketing in five years. It has not built the credibility infrastructure to match it,” said Ronn Torossian, Founder and Chairman of 5W. “The 8.7-to-1 ratio is no longer a marketing department metric. It is a capital markets metric. It is in Sustainalytics. It is in MSCI. It is in legislative testimony in California, Texas, and Florida. And it is in the answer ChatGPT gives a parent who asks which sportsbook is safe for their kid in college.” 

The audit recommends five communications investments to close the gap: disclose RG investment as a percentage of marketing spend, build owned-media RG content the AI engines can cite, establish executive visibility on RG topics outside crisis windows, engage regulators proactively in pre-legalization markets, and reallocate 3–5 percentage points of marketing budget toward earned media at parity with celebrity partnerships — representing $117M to $195M redirected at industry scale. 

The full audit is available free at 5wpr.com/research/responsible-gambling-audit-2026/.

About 5W 

5W is the AI Communications Firm, building brand authority across the platforms where decisions now happen — ChatGPT, Claude, Perplexity, Gemini, and Google AI Overviews — alongside earned media, digital, and influencer channels. 5W combines public relations, digital marketing, Generative Engine Optimization (GEO), and proprietary AI visibility research to help clients measure and grow their presence in AI-driven buyer research. Founded in 2003, 5W is recognized as a Top U.S. PR Agency by O’Dwyer’s, named Agency of the Year in the American Business Awards®, honored as a 2026 Top Place to Work in Communications by Ragan, and named to Digiday’s WorkLife Employer of the Year list. 5W serves clients across B2C sectors — Beauty & Fashion, Consumer Brands, Entertainment, Food & Beverage, Health & Wellness, Travel & Hospitality, Technology, and Nonprofit — and B2B specialties including Corporate Communications, Reputation Management, Public Affairs, Crisis Communications, and Digital Marketing across Social, Influencer, Paid Media, GEO, and SEO. Learn more at 5wpr.com.

Media Contact
research@5wpr.com

View original content to download multimedia:https://www.prnewswire.com/news-releases/us-gambling-industry-spent-8-7x-more-on-celebrity-endorsements-than-on-responsible-gambling-communications-in-2025–5w-research-division-finds-302779010.html

SOURCE 5W Public Relations

Continue Reading

Trending