The new product integrates full-system diagnostics, ECU Coding, CAN-FD/DoIP support, and 34+ service functions to help independent repair shops, professional technicians, and advanced DIY users improve vehicle diagnostics.

MARIETTA, Ga., July 14, 2026 /PRNewswire/ — Foxwell recently announced the launch of the new NT919 BT automotive diagnostic scan tool, further expanding its professional automotive diagnostic product lineup. The device integrates full-system diagnostics, more than 3000 Bidirectional Active Tests, ECU Coding, over 34 Maintenance Services, and CAN-FD and DoIP communication protocol support, serving independent repair shops, mobile technicians, fleet maintenance teams, and advanced DIY users.

As modern vehicles become more electronically complex, traditional OBD2 code readers are often insufficient for advanced diagnostics. The increasing number of electronic control modules and evolving vehicle communication systems have created new challenges for technicians who need deeper access to vehicle systems beyond basic fault code reading. The Foxwell NT919 BT provides an integrated solution combining fault identification, component testing, system diagnostics, and repair assistance.

From Reading Fault Codes to Active Fault Verification

Many vehicle issues do not immediately generate clear diagnostic trouble codes but instead appear as abnormal component responses, reduced performance, or intermittent failures. Relying only on fault code reading can make it difficult to determine the actual cause.

Bi directional scan tool NT919 BT supports more than 3000 Bidirectional Active Tests, allowing users to send commands to supported vehicle components and observe their actual responses. Technicians can test components such as cooling fans, fuel injectors, ABS pumps, relays, and lights without removing parts, helping verify potential faults more efficiently.

One-Click VIN Recognition and Full-System Diagnostics Simplify Vehicle Testing

The NT919 BT features Auto VIN Scanning, which quickly identifies vehicle information and loads the corresponding diagnostic menu, reducing manual vehicle selection steps for technicians who frequently work on different vehicles.

The device supports diagnostics across multiple vehicle control systems, including Engine, Transmission, ABS, SRS, BCM, TPMS, HVAC, and Steering systems. Users can read generic and manufacturer-specific trouble codes and view live data to gain a more complete understanding of vehicle conditions.

ECU Coding and Maintenance Services for Advanced Repairs

Modern vehicles increasingly rely on software-controlled systems, making module configuration, adaptation, and calibration important parts of professional repair procedures.

The Foxwell NT919 BT supports ECU Coding, allowing users to perform vehicle configuration adjustments, module matching, and related settings on supported vehicles. It also provides more than 34 Maintenance Services, including Oil Reset, EPB Service, ABS Bleeding, Battery Registration, and Steering Angle Sensor Calibration.

Support for Next-Generation Vehicle Communication Protocols

To meet the diagnostic requirements of newer vehicle architectures, the NT919 BT supports CAN-FD and DoIP communication protocols.

DoIP support covers compatible vehicles including BMW F/G chassis, Volkswagen, Volvo, Land Rover, and Nissan models. CAN-FD support covers compatible vehicles from brands including GM, Chrysler, Porsche, and Volkswagen.

For certain FCA (Chrysler, Dodge, Jeep, and Ram) and Renault vehicles produced from 2018 onward, the NT919 BT supports gateway access through in-app registration. Related access fees are charged by vehicle manufacturers, while Foxwell only provides the registration platform.

Designed for Global Automotive Diagnostic Applications

The Foxwell NT919 BT features an 8-inch touchscreen, Android operating system, 4GB RAM, 64GB storage, and Bluetooth 5.0 connectivity, providing flexible operation for workshop and mobile diagnostic environments.

The device supports 28 languages and diagnostic coverage for more than 140 vehicle brands across American, European, and Asian markets.

By combining Bidirectional Active Tests, full-system diagnostics, ECU Coding, and advanced maintenance functions, the Foxwell NT919 BT helps professional technicians improve diagnostic efficiency and provides advanced DIY users with professional-level vehicle testing capabilities.

About Foxwell

Foxwell is an automotive diagnostic and repair solution provider dedicated to developing reliable diagnostic tools for professional technicians, independent repair shops, and vehicle owners worldwide. Its product portfolio includes OBD2 scanners, professional automotive diagnostic tools, battery testers, and other vehicle maintenance solutions.

Official Website: https://www.foxwelldiag.com/

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SOURCE Foxwell

LOS ANGELES, July 14, 2026 /PRNewswire/ — As more pet owners look for ways to support their pets’ comfort and breathing needs beyond the veterinary clinic, VARON continues to expand its pet oxygen product line with the launch of a new portable pet oxygen bundle and pet oxygen mask.

Building on its experience in portable and home oxygen concentrator solutions, VARON’s latest products are designed to provide pet owners with a more flexible way to deliver oxygen support for dogs, cats, and other small animals—whether at home, during travel, or in situations where mobility matters.

Portable Oxygen Support Designed Around Pet Comfort

Traditional pet oxygen support often requires specialized veterinary equipment or fixed setups. VARON’s new portable solution offers a more flexible approach by combining its continuous-flow portable oxygen concentrator with a specially designed pet oxygen mask.

The bundle provides a convenient setup for pet owners who want a portable oxygen option without being limited to a single location. With adjustable oxygen flow settings, rechargeable battery power, and a compact design, the portable oxygen concentrator can be used in different environments while the pet mask provides a comfortable connection for oxygen delivery.

A Comfortable Mask Designed for Different Pets

The VARON Pet Oxygen Mask is designed with pet comfort in mind. Made with a soft silicone cushion and adjustable strap, the mask helps create a gentle and secure fit for different animals, including dogs, cats, rabbits, birds, and other small pets.

Key features include:

Soft silicone design for improved comfortAdjustable strap for a more secure fitCompatible with most oxygen concentratorsOptimized airflow design to help reduce oxygen leakageLightweight construction for easier handling

The included oxygen tube and connectors make setup simple, allowing pet owners to connect the mask with compatible oxygen concentrators for convenient use.

Supporting Pets at Home and On the Go

Unlike traditional stationary oxygen setups, this new portable pet oxygen bundle is designed for greater flexibility.

Potential use scenarios include:

Supporting pets during travel or outdoor activitiesProviding a portable oxygen option at home or away from homeHelping create a more comfortable environment for senior petsSupporting recovery periods when additional oxygen support may be needed

With its rechargeable battery and portable carrying design, this portable oxygen setup allows pet owners to bring oxygen support wherever their pets need it.

Expanding VARON’s Pet Oxygen Care Ecosystem

The launch of the portable pet oxygen bundle and oxygen mask expands VARON’s growing range of pet oxygen solutions.

From dedicated pet oxygen chambers that create enclosed oxygen environments to portable solutions designed for mobility, VARON provides pet owners with more options to choose the setup that best fits their pets’ needs and lifestyle.

By combining reliable oxygen concentrator technology with thoughtful pet-focused accessories, VARON continues its mission of making oxygen support more accessible, convenient, and comfortable for both pets and their owners.

About VARON

VARON is a healthcare technology brand specializing in oxygen concentrator solutions for home and portable use. With a focus on reliability, convenience, and user-friendly design, VARON develops oxygen support solutions that help people and pets enjoy greater comfort and flexibility in everyday life.

Media Contact:
VARON Oxygen Concentrator
Email: support@varoninc.com
Website: https://varoninc.com/

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SOURCE VARON

Nearly 100% automated quality coverage enables real-time insight, behavioral analysis, and faster action to improve customer experience

REDWOOD CITY, Calif., July 14, 2026 /PRNewswire/ — Observe.AI today shared the impact of its collaboration with DoorDash and Amazon Web Services (AWS), which has transformed DoorDash’s customer support operations through nearly 100% automated interaction evaluations across 19,000 agents—driving real-time hotspot detection, deeper sentiment visibility, and stronger quality consistency at scale.

The collaboration marks a significant milestone in DoorDash’s broader AI strategy—positioning customer experience at the forefront of responsible AI adoption and operational innovation.

Moving From Checkbox QA to Customer Insight

As DoorDash expanded globally, traditional manual QA processes—based on limited sampling and binary scoring—could no longer keep pace. The company sought a more scalable, diagnostic approach that would move beyond compliance and uncover the true behavioral drivers behind customer pain points.

Through a partnership with Observe.AI, powered in part by AWS transcription and AI model infrastructure, DoorDash built a conversational intelligence platform capable of evaluating nearly 100% of customer interactions automatically.

“AI is incredibly important to DoorDash, especially in customer experience,” said Xenia Strunnikova, Head of Customer Experience, Fraud, Trust & Safety S&O at DoorDash. “We didn’t want automation for its own sake. We wanted to better understand what drives customer sentiment, move beyond binary scoring, and put the customer at the center of our decisions. This partnership enabled us to do that at scale.”

Automation allowed DoorDash to shift human quality teams away from manual scoring and toward higher-value analysis—identifying subjective issues, understanding behavioral drivers, and ensuring customer safety and fairness.

From Days to Near Real-Time Hotspot Detection

Observe.AI’s conversational intelligence signals, including sentiment, comprehension metrics, and behavioral indicators, enable DoorDash to infer satisfaction even when customers do not explicitly provide feedback.

These signals have significantly accelerated issue detection. Emerging product friction points, such as DashPass concerns or new feature launches, that previously took days or weeks to uncover can now be surfaced in near real time.

“Listening to customers at scale is hard,” said Joaquin Dufeu, Director of Strategy & Operations for Customer Experience & Integrity (CXI) with DoorDash. “With nearly 100% coverage, we can proactively identify hotspots we might never have seen before. What used to take days now happens almost immediately. That changes how we operate—and how quickly we can improve the experience.”

This shift supports DoorDash’s long-term ambition to move toward real-time operational response, enabling faster product iteration and more proactive customer care.

Strengthening Responsible AI Adoption

The initiative also reinforces DoorDash’s commitment to responsible AI implementation. Rather than replacing human judgment, automation augments teams with objective signals and comprehensive visibility—creating more consistent coaching, clearer partner alignment, and stronger accountability across BPO relationships.

A Platform Built Through Iterative Partnership

The companies describe the effort as co-creation—building and refining signals together in iterative cycles to ensure the platform reflects DoorDash’s operational realities and customer priorities.

“This was never about deploying a tool,” said Deepak Kumar, Observe.AI Chief Customer Officer (CCO). “It was about building a platform alongside DoorDash that enables automation, diagnostic insight, and real-time intelligence at enterprise scale. Together with AWS, we’re helping power a customer-first AI transformation.”

Investing in the Customer Experience

At its core, the initiative is focused on one outcome: doing better for customers.

With full interaction coverage, richer behavioral analysis, and faster insight turnaround, DoorDash can better understand its customers, keep them safe, and drive meaningful operational change—advancing its broader AI roadmap while maintaining trust and empathy at the center of the experience.

The companies will continue to iterate on signals, expand real-time capabilities, and deepen their collaboration as part of DoorDash’s ongoing AI investment strategy.

You can read the full story on the Observe.AI website.

About Observe.AI

Observe.AI is the leading contact center intelligence platform trusted by global enterprises to transform customer engagement. Using advanced AI and real-time conversation intelligence, Observe.AI helps organizations improve customer satisfaction, enhance agent performance, and achieve operational excellence across mission-critical contact center operations.

About DoorDash

DoorDash is a leading global platform for local commerce, connecting consumers with restaurants, grocery stores, convenience stores, and retailers. Founded in 2013, DoorDash helps local businesses grow and enables fast, reliable delivery across markets worldwide.

Media Contact:
John McMullan
john.mcmullan@observe.ai

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SOURCE Observe.AI