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transcosmos evolves its CX platform into trans-DX Plus for Support with new AI agent capabilities

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Accelerating CX with an evolved digital platform powered by new “Plus” capabilities

TOKYO, July 17, 2026 /PRNewswire/ — transcosmos today announced that it has added AI agent capabilities to trans-DX for Support—its CX platform that enhances customer experience (CX) across customer touchpoints while optimizing operational costs—evolving it into trans-DX Plus for Support. The company plans to deploy the platform to 200 companies by the end of the current fiscal year, supporting CX enhancement across a wide range of industries.

Under a strong alliance with vottia inc., a company specializing in AI agent technologies and jointly established with Mobilus Corporation (Headquarters: Tokyo, Japan; President & CEO: Tomohiro Ishii), trans-DX Plus for Support is equipped with autonomous AI agents designed to deliver effortless customer interactions. By incorporating these AI agents, trans-DX Plus for Support delivers Human x AI hybrid operations beyond the capabilities of conventional bots. The solution combines vottia’s latest AI agent technologies, including multi-LLM (Large Language Model) functionality and encryption capabilities, with the knowledge transcosmos has accumulated through supporting approximately 3,500 leading client companies across industries, driving the development of next-generation contact center infrastructure. In addition, transcosmos provides end-to-end support from implementation through operations and continuous improvement, helping clients accelerate their CX transformation smoothly and continuously.

■ Client case studies demonstrate significant lift in self-service resolution rates, delivering CX value beyond expectations
trans-DX Plus for Support has already demonstrated tangible results among clients. In one case study, replacing a voice bot used for repair-service inquiries with a voice AI agent increased the self-service resolution rate from approximately 19% to 52%, helping address key operational challenges. Combining advanced AI that enables natural, everyday conversations with the reassurance of human support, the platform delivers experiences that exceed expectations and helps strengthen customer loyalty.

▼Key AI agent features of trans-DX Plus for Support
1. Seamlessly augments and integrates human and AI to deliver advanced hybrid operations
2. Multi-LLM functionality enables organizations to choose from multiple generative AI models—including OpenAI and Google Gemini—even after deployment
3. Encryption and guardrails enable rigorous risk control
4. Integration with transcosmos’s communications infrastructure enables consistent transaction management

■ Further evolution toward ROI maximization through a Human × AI hybrid model
transcosmos’s model combines advanced automation powered by the latest AI technologies with a robust Human × AI hybrid structure, enabling both high levels of customer satisfaction and ROI (Return on Investment) maximization. Through the enhanced capabilities of trans-DX Plus for Support, transcosmos aims to serve as a driving force for the fundamental transformation of clients’ cost structures and the maximization of their competitiveness, helping drive their continued evolution.

*transcosmos is a trademark or registered trademark of transcosmos inc. in Japan and other countries.
*Other company names and product or service names used here are trademarks or registered trademarks of respective companies.
*OpenAI is a trademark or registered trademark of OpenAI OpCo, LLC.
*Google and Gemini are trademarks of Google LLC.

■ About transcosmos inc.

transcosmos launched its operations in 1966. Since then, we have united superior “people” with cutting-edge “technology” to enhance the competitive strength of our clients by providing them with superior and valuable services. transcosmos currently offers services that support clients’ business processes, focusing on both sales expansion and cost optimization through our 188 bases across 36 countries/regions with a focus on Asia, while continuously pursuing Operational Excellence. Furthermore, following the expansion of the e-commerce market on a global scale, transcosmos provides comprehensive One-Stop Global E-Commerce Services to deliver our clients’ excellent products and services to consumers in 46 countries/regions around the globe. transcosmos is committed to treating the challenges of its clients and society as its own—discussing and addressing their issues from planning to execution—and Make It Real, Together. Visit us here https://www.trans-cosmos.co.jp/english/

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SOURCE transcosmos inc.

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Skanska builds high-tech fabrication facility in Boise, Idaho, USA, for USD 390M, about SEK 3.6 billion

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STOCKHOLM, July 17, 2026 /PRNewswire/ — Skanska has signed a contract with a new confidential high-tech client for the construction of a fabrication facility in Boise, Idaho, USA. The contract is worth USD 390M, about SEK 3.6 billion, which will be included in the US order bookings for the third quarter of 2026.

Work is for a new fabrication facility, a dedicated Central Utility Plant, and associated site infrastructure.

Work has begun and is scheduled for completion in the first quarter of 2028.

For further information please contact:
Daniela Arellano, Communications Director, Skanska USA, tel +1  213 317 4977
Andreas Joons, Press Officer, Skanska AB, tel +46 76 870 75 51
Direct line for media, tel +46 (0)10 448 88 99

This and previous releases can also be found at www.skanska.com.

This information was brought to you by Cision http://news.cision.com

https://news.cision.com/skanska/r/skanska-builds-high-tech-fabrication-facility-in-boise–idaho–usa–for-usd-390m–about-sek-3-6-bill,c4375621

The following files are available for download:

https://mb.cision.com/Main/95/4375621/4197368.pdf

20260717 US high-tech fabrication facility

 

 

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Akko Launches New U1 Switch Series, Debuting with Creamy Yellow U1

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SHENZHEN, China, July 17, 2026 /PRNewswire/ — As Akko approaches its 10th anniversary, the brand introduces U1 Series mechanical keyboard switches. As Akko’s next-generation switch lineup, the U1 Series is built around material innovation, structural refinement, and acoustic tuning, aiming to deliver a polished typing experience.

Across the series, U1 switches feature a newly engineered POM-blend material. While retaining the self-lubricating properties of POM, the material improves smoothness and consistency, bringing a cleaner sound profile and a refined typing feel. A redesigned cylindrical stem and optimized rail structure help each keystroke sound more focused and lower-pitched, with a thocky character, while reducing rail contact area. Paired with an upgraded POM top housing, the design suppresses spring ping and unwanted resonance. Each switch is precision factory-lubed to reduce dry friction out of the box, allowing users to enjoy a smooth, stable feel without manual lubrication.

Creamy Yellow U1 also receives dedicated internal structural upgrades. This U1 version combines the crisp character of the V3 version with the deeper sound of the V5 version, balancing different preferences for switch acoustics. Its optimized structure delivers more stable performance across keyboard configurations, making it suitable for entry-level users exploring custom keyboards while improving compatibility. Through a specially designed light-guiding column for diffusion, the switch reduces light loss and dark areas, creating brighter, more even RGB effects across compatible PCBs. Packaging has also been upgraded to a standard 100-switch box, making it more convenient for switch replacement, spare use, storage, and bulk assembly across mainstream keyboard layouts, while improving efficiency and reducing packaging waste.

More U1 Series upgrades include Creamy Purple U1, which optimizes stem stability and noise control for a clearer tactile feel and purer sound; Piano U1, an upgraded version of the V3 Pro Piano switch with improved smoothness and stability for linear-switch users; and Crystal Silver U1, a new linear switch designed for fast actuation and responsive rebound in gaming scenarios.

According to Akko’s product team, an excellent switch is shaped by materials, structure, sound, and feel working together. Creamy Yellow U1 marks the beginning of the U1 ecosystem. Akko also plans to introduce silent-oriented products and will apply U1 switches to upcoming keyboards, including 5075 V5 and more V5 Series products.

The U1 Series switches are available through Akko’s global sales channels. For more information, please visit akkogear.eu and akkogear.de.

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Temu partners with Start:up Slovenia to help Slovenian businesses reach shoppers across Europe

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The partnership gives Slovenian businesses a route to Temu’s EU-wide customer base, cross-border delivery, and guidance on selling across the region.

MARIBOR, Slovenia, July 17, 2026 /PRNewswire/ — Slovenian entrepreneurs will be able to reach shoppers across the EU more easily under a new partnership between global e-commerce platform Temu and Start:up Slovenia, the national platform of the Slovenian startup ecosystem.

Under the Memorandum of Understanding (MoU), Temu and Start:up Slovenia will work together on a program of joint activities running through 2026 and into 2027, aimed at enabling Slovenian businesses to go digital. The two organisations will also collaborate on capacity-building for the local community, helping founders understand how to expand and reach new markets.

Start:up Slovenia brings deep roots in the national ecosystem to the partnership. Established in 2004 and managed by Venture Factory (Tovarna podjemov) in Maribor, it is a founding member of the European Startup Network and the Startup Europe CEE Network, and serves as Slovenia’s ambassador within Startup Europe, an initiative of the European Commission. It also runs PODIM, one of the most influential startup and technology conferences in South Central and Eastern Europe.

“Slovenian startups continue to develop cutting-edge products that compete with the best in the world. Today, however, building a great product is only part of the equation — reaching customers through effective distribution is more important than ever,” said Urban Lapajne, head of the Start:up Slovenia community. “This partnership helps founders do exactly that by opening new pathways to global markets and accelerating their international growth. At Start:up Slovenia, our mission is to empower Slovenian founders to build globally successful companies, and this partnership is an important step in supporting that mission.”

Temu entered the Slovenian market in 2023 and opened its marketplace to local sellers in March 2026, giving Slovenian businesses a cost-effective channel to reach new customers and expand their operations. In June 2026, Temu signed a Memorandum of Understanding with Pošta Slovenije, the national postal operator, to strengthen logistics and delivery for Slovenian sellers and consumers through the Local Seller Program.

“Slovenia has a dynamic community of entrepreneurs, and we want to help them grow,” said a Temu spokesperson. “By combining Temu’s marketplace and logistics network partnerships with Start:up Slovenia’s roots in the local ecosystem, we can help Slovenian businesses reach new customers across Europe, while building a lasting local presence in the market.”

About Temu

Temu is a global e-commerce platform that connects consumers with millions of manufacturers, brands and business partners. It operates in more than 90 markets worldwide and aims to provide affordable, high-quality products for a more convenient life.

About Start:up Slovenia

Start:up Slovenia is the national platform of the Slovenian startup ecosystem, connecting startups, investors, support organisations and entrepreneurial experts in Slovenia and abroad. Established in 2004 and managed by Venture Factory (Tovarna podjemov) in Maribor, it is a founding member of the European Startup Network and the Startup Europe CEE Network, Slovenia’s ambassador within Startup Europe, and the organiser of the PODIM conference.

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View original content:https://www.prnewswire.co.uk/news-releases/temu-partners-with-startup-slovenia-to-help-slovenian-businesses-reach-shoppers-across-europe-302828366.html

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