More than nine in 10 Canadians say customer service or warranty programs factor into appliance purchase decisions, while 77 per cent say strong customer service support would make them more confident buying from a brand

News Summary:

A new LG Canada survey finds 92 per cent of Canadians say a brand’s customer service or warranty program factors into an appliance purchase decision, while 77 per cent say they would feel more confident buying from a brand known for strong after-sales support.When service is needed, Canadians want certainty: 90 per cent say knowing the cost of a repair before work begins is important, and 90 per cent say being able to reach customer support quickly, without a long wait, is important.LG CareQ is built around those expectations, combining personalized support with certified LG technicians, genuine LG parts, transparent flat-rate pricing, multiple support channels and connected care through the LG ThinQ® app.

TORONTO, Oct. 5, 2026 /CNW/ — For Canadians, an appliance purchase does not end at checkout. New research commissioned by LG Electronics Canada finds support after the sale is part of the buying decision: 92 per cent of Canadians say a brand’s customer service or warranty program factors into an appliance purchase, and 77 per cent say they would feel more confident buying from a brand known for strong after-sales support.

The findings also show why that support matters when something goes wrong. Sixty-four per cent of Canadians agree they have replaced an appliance because getting it repaired seemed too complicated or expensive, while 47 per cent agree they would pay a small premium for an appliance brand that offered faster, more reliable repair service.

LG CareQ is LG Electronics Canada’s dedicated customer service and after-purchase support team, designed to reduce uncertainty and give customers greater peace of mind throughout product ownership. With a connected view of the LG products in a customer’s household, LG CareQ can provide more personalized support, alongside certified LG technicians, genuine LG parts, transparent pricing, multiple service channels and connected tools through the LG ThinQ® app.

“An appliance is a long-term purchase, and the experience should not stop once it is installed in your home,” said Melissa Maker, cleaning expert and LG brand ambassador. “LG CareQ is about making ownership easier to navigate, with trusted expertise, clear next steps and support Canadians can turn to when they need it.”

That focus extends LG’s Life’s Good commitment beyond the product itself, helping customers get more from their appliances through every stage of ownership.

How LG CareQ delivers peace of mind:

Personalized support for the whole LG household

Canadians also want support that understands their household: 61 per cent say it is important to have a customer service agent who understands their situation, while 60 per cent say the same of a technician. With visibility into the LG products associated with a customer’s household, LG CareQ can provide more relevant guidance and recommend settings and features suited to the products they own and how they use them.

Clear, predictable repair costs

Ninety per cent of Canadians say knowing the cost of a repair before work begins is important, while 64 per cent say knowing the cost upfront is among the support features that would make the biggest difference to them. LG CareQ’s Out-of-Warranty Flat Rate program provides one upfront price for common repairs, covering time, labour and parts, with nationally consistent pricing and no hourly rates.

Trusted service from LG-trained experts

LG CareQ repairs are performed by certified LG technicians using genuine LG parts. Service is supported by LG’s own Canadian parts warehouse with same-day parts shipping1, helping technicians access the parts they need more efficiently.

Fast, accessible support

Ninety per cent of Canadians say being able to reach customer support quickly, without a long wait, is important, and 91 per cent expect a technician to arrive within one business week of contacting customer service. Customers can connect with LG CareQ by phone, live chat, email, WhatsApp or text by messaging *CARE to 1-587-742-2623, as well as through a sign language option offered in partnership with Asign Canada. LG CareQ also offers quick Repair Turnaround Times in major cities.

Proactive, connected care

Through the LG ThinQ® app, customers can access maintenance reminders, usage data and self-diagnosis features for a more connected support experience. The survey found 78 per cent of Canadians would appreciate clear, guided next steps if a major appliance breaks down, and 63 per cent would find a proactive alert service for potential appliance issues valuable.

To learn more about LG CareQ or to book a service appointment, visit https://www.lg.com/ca_en/support/ 

Methodology

LG Electronics Canada commissioned Burson to conduct a survey of 1,500 adult residents of Canada, fielded online by Leger from Aug. 5 to 9, 2026. The sample was drawn from Leger’s web panel and weighted by age, gender and region to reflect Canada’s population distribution according to 2021 Census data. For comparative purposes, a probability sample of 1,500 respondents would have a margin of error of plus or minus 2.5 percentage points, 19 times out of 20. All survey findings cited in this release are from this study.

About LG Electronics Canada Inc.

LG Electronics Canada, Inc. is the Canadian subsidiary of LG Electronics Inc., a global sales innovator in technology and manufacturing headquartered in Seoul, South Korea. LG Electronics Canada, with its head office in Toronto, Ontario, is comprised of three business units – Home Appliance Solution, Media Entertainment Solution, and Eco Solution. LG Electronics Canada is focused on delivering award-winning products known for blending style and technology. These innovative products include TVs, audio solutions and portable devices, home appliances, residential and commercial air solutions, computer monitors and laptops, and industry-leading OLED and LED digital display solutions. For more information, visit lg.ca

SOURCE LG Electronics Canada

GUANGZHOU, China, Oct. 5, 2026 /PRNewswire/ — In September, GAC’s own-brand exports reached 25,693 units, up 160.9% year-on-year, marking 9 consecutive months of over 100% growth. Cumulative exports from January to September reached 197,701 units, up 138.9%, reaching 156.7% of last year’s full-year total and charging toward the annual target of 300,000 units.

Asia-Pacific: Localization Efforts Reach New Heights, Brand Building Achieves Breakthroughs

In September, Southeast Asian sales rose 32% year-on-year, with Laos up 433%, the Philippines up 301%, and Indonesia up 79%. In Hong Kong SAR, the E9 PHEV reclaimed No.1 in MPV sales in August. On September 17, GAC’s Cambodia KD plant launched, marking a shift from complete vehicle exports to local manufacturing. GAC won the 2026 Philippine Automotive Industry Breakthrough Brand Award. On September 20, Myanmar’s First Vice President Nyo Saw visited GAC. The GAC GN8 served as the official vehicle for the APEC SME Ministerial Meeting and the 2026 Fortune Global 500 Forum.

Europe: Accelerating New Market Expansion, Product Strength Receives Authoritative Certification

In September, the UK was up 392%, Greece up 102%, and Switzerland up 650% month-on-month. The AION UT and AION V ranked 3rd in Greece’s BEV segment in August. The AION UT earned a 2026 Euro NCAP five-star rating and won the 2026 TADA Turin Automotive Design Award for Best Exterior Design. It launched in the UK, Denmark, Norway, and France. GAC became the official automotive partner of La Liga club Villarreal.

Americas: Continuously Improving Product Portfolio, Supporting Local Green Transportation Transformation

In September, terminal sales rose 111% year-on-year, with Brazil up 280%, Colombia up 337%, and Ecuador up 137%. In Uruguay, GAC ranked 3rd in all-brand sales in August, and the AION V won the compact SUV sales championship for 2 consecutive months. The GS4 MAX HEV and S7 ULTRA AWD PHEV launched in Uruguay. GAC delivered 100 AION UT units in Chile.

Middle East, Africa & CIS: Brand Upward Breakthrough, Reshaping Market Landscape with Tech Luxury

In September, African sales surged 560% year-on-year, with Libya up 41% and Côte d’Ivoire up 84%. CIS sales rose 176%, with Azerbaijan up 191%. The GS7 PHEV launched in Dubai on September 12. On September 24, GAC launched the GN8 PHEV, HYPTEC HT and HYPTEC SSR in Casablanca, Morocco.

For further information about GAC, please visit: https://www.gacgroup.com/en or follow us on social media.

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Net Loss Narrowed 57.0% and Operating Cash Flow Turned Positive; Company Also Received an Additional 180-Day Nasdaq Compliance Period

BEIJING, Oct. 5, 2026 /PRNewswire/ — Datasea Intelligent Technology Ltd. (Nasdaq: DTSS) (“Datasea” or the “Company”), a technology company focused on acoustic intelligence and AI-powered multimodal and agent-based digital solutions, today announced its financial results for the fiscal year ended June 30, 2026. Additional details will be available in the Company’s Annual Report on Form 20-F filed with the U.S. Securities and Exchange Commission.

Fiscal Year 2026 Financial Highlights

Revenue: Approximately $40.70 million, compared with approximately $71.62 million in fiscal 2025, representing a decrease of 43.17%. The decline primarily reflected the Company’s deliberate reduction of certain standardized, lower-margin AI multimodal, traffic-related and other digital-service activities as part of an active business-mix optimization strategy.

Gross Profit: Approximately $4.16 million, compared with approximately $2.44 million in fiscal 2025, representing an increase of 70.09%, despite the decline in overall revenue.

Gross Margin: Increased to 10.21% from 3.41% in fiscal 2025, an improvement of approximately 6.8 percentage points, primarily reflecting a reduced contribution from lower-margin standardized services and a greater relative contribution from customized solutions, acoustic-related products and services, and other activities.

Cost of Revenues: Decreased approximately 47.2% year-over-year, at a rate greater than the 43.17% decrease in revenue, contributing to the significant improvement in gross profit and gross margin.

Operating Expenses: Decreased approximately 15.0% to $6.46 million from approximately $7.60 million in fiscal 2025. Selling expenses declined approximately 38.5%, while general and administrative expenses declined approximately 43.1%.

Research and Development: Increased approximately 180.3% to $2.57 million from approximately $0.91 million in fiscal 2025, reflecting continued investment in acoustic intelligence, NeuroVibe, biofeedback and brain-computer-interface-related technologies, acoustic signal enhancement, product engineering, AI multimodal perception and AI-agent technologies.

Operating Loss: Narrowed to approximately $2.30 million from approximately $5.15 million in fiscal 2025, representing an improvement of approximately 55.3%.

Net Loss Attributable to the Company: Narrowed to approximately $2.19 million from approximately $5.09 million in fiscal 2025, representing an improvement of approximately 57.0%.

Operating Cash Flow: Net cash provided by operating activities was approximately $1.98 million, compared with net cash used in operating activities of approximately $2.37 million in fiscal 2025, representing a year-over-year improvement of approximately $4.35 million.

Management Commentary

Ms. Zhixin Liu, Chief Executive Officer of Datasea, commented:

“Fiscal 2026 was an important year in the evolution of Datasea’s business model. Our reported revenue declined during the year. However, we believe revenue alone does not fully reflect the progress made in the underlying quality of our business. Cost of revenues declined faster than revenue, gross profit increased approximately 70%, and gross margin improved from 3.41% to 10.21%. These results reflect the financial impact of our efforts to improve our business mix and focus more closely on profitability and sustainable value creation.”

“We also continued to improve operating efficiency. Selling and general and administrative expenses declined substantially, while we simultaneously increased research and development spending by approximately 180%. This reflects an important shift in how we allocate capital and operating resources — reducing lower-efficiency expenditures while continuing to invest aggressively in technologies and products that we believe can support Datasea’s long-term growth.”

“Importantly, these changes translated into a meaningful improvement in our bottom line. Operating loss narrowed by approximately 55%, net loss narrowed by approximately 57%, and operating cash flow turned positive for the fiscal year. While we have not yet reached profitability, we believe the significant narrowing of losses, together with higher gross margins and improved operating cash flow, represents meaningful progress toward a more balanced and sustainable earnings model.”

The Company also recently received an additional 180-calendar-day compliance period from Nasdaq to regain compliance with the minimum bid price requirement until March 22, 2027. The additional compliance period provides the Company with further time to regain compliance in accordance with Nasdaq Listing Rule 5550(a)(2).

Investment in Technology and Future Growth

Rather than broadly reducing investment in response to lower revenue, Datasea continued to increase resources allocated to core technology development.

Research and development expenses increased to approximately $2.57 million in fiscal 2026, compared with approximately $0.91 million in fiscal 2025.

The Company’s R&D activities during the year focused principally on acoustic intelligence, NeuroVibe and related biofeedback and brain-computer-interface technologies, acoustic signal enhancement, product engineering, AI multimodal perception, and AI-agent technologies and platform capabilities.

Datasea believes this resource allocation supports its longer-term strategy of transitioning from volume-driven digital services toward a portfolio with greater technology differentiation, stronger product capabilities and improved value-added potential.

Business Outlook

Looking ahead, Datasea intends to continue pursuing disciplined growth across its two principal technology platforms:

Acoustic Intelligence: Continue product development, engineering, regulatory advancement and commercialization of acoustic healthcare and acoustic medical applications, including the NeuroVibe platform, while expanding the potential application of the Company’s acoustic technologies across additional healthcare and industry scenarios.

AI Multimodal and AI-Agent Solutions: Continue shifting toward higher-value customized digital solutions and AI-agent services designed to support enterprise customer operations, marketing execution, customer interaction, data analysis and other recurring business processes.

The Company believes fiscal 2026 represents an important stage in its transition toward a more technology-driven, higher-margin and operationally efficient business model. The pace and ultimate success of this transition will depend on customer adoption, commercialization progress, operating costs, market conditions and the Company’s ability to convert its developing technologies and products into sustainable revenue and cash flow.

About Datasea Intelligent Technology Ltd.

Datasea Intelligent Technology Ltd. (Nasdaq: DTSS) is a technology company focused on acoustic intelligence and AI-powered multimodal and agent-based digital solutions.

The Company is developing and commercializing acoustic technologies across healthcare, medical and other application scenarios while continuing to advance AI multimodal technologies and AI-agent solutions designed to support enterprise digital operations and customer-service applications.

Through continued investment in technology development, product engineering and commercialization, Datasea seeks to build scalable technology platforms and higher-value products and services for customers in China, the United States and other markets.

For additional information, please visit www.dataseainc.com.

Cautionary Note Regarding Forward-Looking Statements

This press release contains forward-looking statements involving risks and uncertainties, including but not limited to statements regarding the commercialization progress of the Company’s products in target markets, compliance with regulatory obligations, market validation results, product iteration plans, channel development, application expansion and future business prospects. Actual results may differ materially from those expressed or implied by these forward-looking statements. Investors should not place undue reliance on these statements. Further information regarding risks and uncertainties is included in the Company’s filings with the U.S. Securities and Exchange Commission. The Company undertakes no obligation to update any forward-looking statement except as required by applicable law.

Investor and Media Contact:  

Datasea Investor Relations
Email:  investorrelations@shuhaixinxi.com 
            sunhezhi@shuhaixinxi.com 

Precept Investor Relations LLC
David Rudnick
+1 646-694-8538
david.rudnick@preceptir.com

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SOURCE Datasea Inc.