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Avalara Survey: Australian Finance Leaders are Racing to Deploy AI Agents Before Governance is Ready

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Nine in 10 finance leaders say they are under pressure to prove AI ROI, while only 12% say their organisations prioritise governance over deployment speed

SYDNEY, July 22, 2026 /PRNewswire/ — Avalara, Inc., the agentic AI leader for global tax and compliance, today released new research revealing that while Australian finance teams feel pressure to deploy AI agents as quickly as possible, governance, accountability, and internal controls are struggling to keep pace. 

The report, “Agents of Change: How the Race to Deploy AI Agents is Outrunning Financial Governance,” surveyed CFOs and senior finance leaders across Australia who have deployed, piloted, or actively evaluated AI agents in financial processes during the past year.

Key findings
Pressure to show value is mounting.

88%1 of respondents feel moderate or significant career pressure to demonstrate that AI agent investments are delivering ROI, with half calling that pressure significant.90% say their AI agent initiatives are delivering at least some measurable ROI to date.59%2 say the pressure to deploy agents is focused primarily on deployment speed.

Governance is falling behind the agentic AI rush.

Only 12%3 say their organisation prioritises governance over speed.23% say the top proof they expect from vendors when evaluating AI-powered solutions is ROI, vs. 17% for governance and control documentation and 18% for auditability and explainability evidence.59% are only somewhat confident they could explain an AI agent’s actions to an auditor or regulator.

The findings reveal a finance function caught between executive pressure to accelerate AI agent adoption and the operational reality that those AI agents need to be managed with care, particularly in tax and compliance, where decisions must withstand regulatory scrutiny.

“Australian finance leaders are right to move quickly to capitalize on agentic AI opportunities, but speed without accountability creates new forms of risk, and speed without rethinking workflows limits ROI,” said Hugo Sarrazin, Chief Executive Officer at Avalara. “The organizations that realize the greatest value from AI won’t simply deploy more agents. They’ll leverage agents with trusted data, governed workflows, and clear controls that enable automation with confidence.”

Pinpointing Accountability

The research highlights questions about who is responsible for significant AI agent errors. For example, nearly one in five (18%4) say accountability for a significant AI agent error would be unclear or sit with no one, while 18% believe the executive who approved the AI investment would ultimately be held personally accountable. 

One of the challenges is a lack of available knowledge: 75%5 lack dedicated in-house expertise to understand how their AI agents work, relying on IT or vendors.

“Finance leaders are being asked to move quickly with AI, but governing agents requires a new combination of domain, AI, IT, and data governance expertise,” said Frank Cirone, VP Commercial Strategy at Snowflake, a cloud data platform company. “As AI agents gain access to financial and compliance workflows, organisations need to know what those agents can see, what they can do, and when human approval is required. That kind of control has to be built into the architecture, not added after the fact.” 

Finance Leaders Prioritize Trust Alongside Speed

The survey makes clear that finance leaders aren’t looking to slow AI adoption. They’re looking to scale it responsibly. When asked what would most increase their confidence in expanding AI agents, respondents consistently prioritised capabilities that reinforce trust and accountability:

AI agents operating within existing systems of record (32%)Outputs grounded in verified tax, compliance, and financial data (30%)Validation against known compliance requirements (25%)Vendor commitments around accuracy and accountability (20%)Audit trails documenting every AI action (31%)

The capability respondents identified as most valuable for financial operations was “audit-ready documentation for every AI-driven action,” selected by 37% of respondents.

“AI agents are now moving into business processes that require trust, transparency, and governance by design,” said Jim Lundy, Founder, CEO, and Lead Analyst at Aragon Research. “As enterprises scale agentic AI, the question becomes less about whether the technology can act and more about whether organizations can understand, control, and explain those actions. In finance, where workflows are auditable and outcomes carry real business consequences, governance and explainability will become essential requirements for adoption.”

The full report, Agents of Change: How the Race to Deploy AI Agents is Outrunning Financial Governance, is available at: newsroom.avalara.com/image/Agents_of_Change.pdf 

Methodology:

The research was conducted by Censuswide, among a sample of 250 CFO or Senior Finance leaders (aged 30+) in Australia in companies with a revenue of approximately $14 million+ (US$10 million+). Respondents must have deployed, piloted, or actively evaluated AI agents in their organisation in the last 12 months and work in the following industries: Financial Services and Insurance / Healthcare /Manufacturing & Distribution / Professional Services (i.e., accounting firms legal, consulting) / Retail & E-commerce / Tech and SaaS. The data was collected between 15.06.2026 – 22.06.2026. Censuswide is a member of the Market Research Society (MRS) and the British Polling Council (BPC), and a signatory of the Global Data Quality Pledge. Censuswide adheres to the MRS Code of Conduct and ESOMAR principles.

About Avalara

Avalara is the agentic AI platform for global tax and compliance. For more than two decades, Avalara has built one of the most expansive libraries of tax content and integrations in the industry, processing more than 54 billion transactions annually and supporting millions of businesses worldwide. The company’s purpose-built AI agents automate end-to-end compliance with greater precision, from tax calculations and return filings to exemption certificate management and beyond. For more information, visit Avalara.com.

Combining answers “significant pressure” (32%) and “moderate pressure” (56%)Combining answers “entirely on speed” (26%) and “mostly on speed” (33%)Combining answers “mostly on governance” (12%) and “entirely on governance” (0%)Combining answers “Accountability would be unclear” (12%) and “No one individual or team” (6%)Combining answers “this is something we are actively trying to hire or develop for” (21%), “we rely on our IT or technology team for this” (16%), “we rely on the vendor who built or provides the agent” (24%) and “we have no one currently responsible for this” (14%)

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SOURCE Avalara, Inc.

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BCE reports results of Series AI and AJ preferred share conversions

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MONTRÉAL, July 22, 2026 /CNW/ — BCE Inc. (TSX: BCE) (NYSE: BCE) today announced that all of its floating-rate Cumulative Redeemable First Preferred Shares, Series AJ (“Series AJ Preferred Shares”) will be converted on August 4, 2026, on a one-for-one basis, into fixed-rate Cumulative Redeemable First Preferred Shares, Series AI (“Series AI Preferred Shares”).

On June 16, 2026, notice was provided that holders of Series AI Preferred Shares could elect to convert their shares into Series AJ Preferred Shares and that holders of Series AJ Preferred Shares could elect to convert their shares into Series AI Preferred Shares, subject to the terms and conditions attached to those shares. A total of 1,875 of BCE’s 8,584,140 Series AI Preferred Shares were tendered for conversion on August 4, 2026, on a one-for-one basis, into Series AJ Preferred Shares. In addition, a total of 1,976,448 of BCE’s 3,514,957 Series AJ Preferred Shares were tendered for conversion on August 4, 2026, on a one-for-one basis, into Series AI Preferred Shares. As this would result in there being less than 2,000,000 Series AJ Preferred Shares outstanding, all remaining Series AJ Preferred Shares not tendered for conversion will, as per the terms and conditions attached to those shares, be automatically converted into Series AI Preferred Shares on August 4, 2026.

Registered shareholders who had elected to convert their Series AI Preferred Shares will have the share certificates representing the number of Series AI Preferred Shares tendered for conversion returned to them by TSX Trust Company.

The Series AI Preferred Shares will pay on a quarterly basis, for the five-year period beginning on August 4, 2026, as and when declared by the Board of Directors of BCE, a fixed cash dividend based on an annual fixed dividend rate of 5.10%. The Series AI Preferred Shares will continue to be listed on the Toronto Stock Exchange under the symbol BCE.PR.I.

About BCE
BCE is Canada’s largest communications company1, leading the way in advanced fibre and wireless networks, enterprise services and digital media. By delivering next-generation technology that leverages cloud-based and AI-driven solutions, we’re keeping customers connected, informed and entertained while enabling businesses to compete on the world stage. To learn more, please visit Bell.ca or BCE.ca.

1 Based on total revenue and total combined customer connections.

Media inquiries:
Ellen Murphy
media@bell.ca

Investor inquiries:
Krishna Somers
krishna.somers@bell.ca

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SOURCE BCE Inc.

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SpringBrand Launches AI Co-Founder, Giving Sellers a Dedicated AI Agent for Pre-Sale Work

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Sellers bring the expertise; AI helps package the service, guide pricing, and handle initial buyer conversations.

SAN FRANCISCO, July 22, 2026 /PRNewswire/ — SpringBrand, an AI-agent-powered services marketplace, today announced the launch of AI Co-Founder, a seller-side AI agent designed to help people turn their professional skills into structured, fixed-price services. The agent assists with service packaging, pricing guidance, listing creation, buyer intake, scope clarification, and initial qualification, allowing sellers to focus on delivering their expertise.

The launch addresses a friction point familiar to a growing share of the workforce. According to a Bankrate survey, roughly one in four American adults report having a side hustle — but for many more who have considered starting one, the barrier isn’t a lack of skill. It’s the work before the work: packaging an offer, setting a price, writing a listing, and fielding inquiries from buyers who aren’t yet sure what they need.

AI Co-Founder starts by interviewing the seller to surface marketable skills and shapes them into a structured, fixed-price offer ready for the marketplace. Once published, a dedicated AI agent represents the seller to prospective buyers — fielding initial inquiries, clarifying scope, and qualifying fit before the seller is ever involved. On the buyer side, the same agent-driven model applies: buyers describe the outcome they need in plain language, and SpringBrand’s agents match the request against available services and coordinate communication through to delivery. Users approve each step.

“Many people already have knowledge or experience worth selling, but turning that expertise into a clear offer can feel like starting an entirely new business,” said Luhao Zhao, Business Development Manager at SpringBrand. “AI Co-Founder helps handle the operational work around packaging, pricing, and early buyer communication, while the seller retains the judgment, expertise, and responsibility for delivery. We believe services are moving from static listings toward agent-assisted discovery and coordination on both sides of the marketplace.”

The platform can support a wide range of skills and service formats. A home baker could turn a popular recipe into a digital guide or virtual baking class. An office professional known for improving presentations could offer a fixed-price deck review or pitch-deck polish. A student familiar with relocating to a new city could package that experience into a rental preparation checklist or a one-on-one orientation call. In each case, AI Co-Founder helps structure the offer and prepare the listing without requiring the seller to start from a blank page.

SpringBrand is open to sellers now at springbrand.ai. Listing is free on the platform’s base tier, which includes AI-assisted service creation and basic traffic data. During the launch period, SpringBrand is waiving all selling fees and offering its Pro membership — which adds priority ranking in buyer opportunities, advanced analytics, and up to 30 qualified buyer requests per day — at no cost.

About SpringBrand

SpringBrand is an AI-agent-powered services marketplace that helps people package, discover, and purchase clearly defined professional services. Buyers describe the outcomes they need in plain language, while AI agents assist with service matching, scope clarification, and communication between buyers and sellers. SpringBrand was founded in 2026 and is headquartered in San Francisco. For more information, visit springbrand.ai.

Media Contact

Luhao Zhao
BD Manager
SpringBrand AI
support@springbrand.ai

Press Contact:
Luhao Zhao
2542492894
https://springbrand.ai/

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SOURCE SpringBrand

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NSW Community Services Workers Now Accessing Long Service Leave Across Multiple Employers on Appian

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New digital portal already supporting 180,000+ workers with more than $57 million in levy payments processed

SYDNEY, July 23, 2026 /PRNewswire/ — Long Service Corporation (LSC), a New South Wales Government statutory body, has launched a new digital application built on the Appian Platform to help community services workers across the State more easily access long service leave entitlements across multiple employers.

Delivered in partnership with Deloitte, the solution is designed to support workers employed across a broad range of services which look after the wellbeing of individuals and communities across NSW, such as housing and homelessness support, mental health services, and family and domestic violence support. Work in the sector often involves short-term employment contracts, multiple employers, and career breaks, making it difficult to maintain the continuous service traditionally required for long service leave. The new application helps approximately 250,000 workers and their 2,400 employers more easily track and manage their accrued service, ensuring they can access the entitlements they have earned over time.

Since the launch of the Appian-powered Community Services Industry portal in April 2026, more than 5,800 service returns have been submitted by nearly 2,000 employers, representing an approximate 80% completion rate. In the same period, more than 180,000 workers have been nominated into the scheme, enabling them to begin accruing portable long service leave.

LSC has already received over $57 million in levy payments, with total collections projected to exceed $100 million by 1 September 2026, highlighting the scale and momentum of the scheme. These results demonstrate the platform’s rapid impact in streamlining participation and delivering value to employers and workers. Lauren Nagel, Executive Director, LSC, said the application was designed to improve accessibility and reduce administrative complexity for both workers and employers.

“Workers and employers now have dedicated self-service portals and Long Service Corporation can also manage the scheme more efficiently and at scale,” said Nagel. “Using the application, workers and employers can securely interact with LSC through their MyServiceNSW accounts, complete identity verification, receive digital notifications, and manage service return payments online.”

The end-to-end application incorporates multiple NSW Government shared services to provide a streamlined and consistent customer experience. It also enables LSC to reduce manual administration through improved worker matching, guided self-service functionality and greater visibility across employer-worker relationships.

Kal Marshall, Area Vice President for Australia and New Zealand at Appian, said LSC has demonstrated how government agencies can modernise essential community services while improving access for workers.

“Long Service Corporation’s use case highlights how technology can help simplify highly complex administrative processes while improving outcomes for the people who rely on them most,” said Marshall. “For many community services workers, long service leave is a meaningful benefit that can be difficult to access under traditional employment models. By building a streamlined and scalable digital experience, Long Service Corporation is helping ensure workers can more easily receive the entitlements they have earned.”

Deloitte worked closely with LSC to align legislative requirements, operational processes and technical delivery throughout the project.

LSC also uses Appian Process HQ to monitor adoption, compliance and operational performance across the scheme, with future phases expected to include additional case management functionality.

Adam Karasiewicz, Partner, Deloitte, said the project combined legislative expertise with rapid technology delivery to support the rollout of the new scheme within tight timeframes.

“Portable long service leave schemes are highly specialised and require strong alignment between legislation, policy and operational delivery,” said Karasiewicz. “By combining Deloitte’s workplace integrity and policy expertise with Appian’s platform capabilities, we were able to help LSC deliver a secure, accessible and scalable solution quickly.”

About Appian

Appian provides AI automation for mission-critical work. We automate complex processes in large enterprises and governments. Our platform is known for its unique reliability and scale. We’ve been automating processes for more than 25 years and understand enterprise operations like no one else. For more information, visit appian.com. [Nasdaq: APPN]  

Follow Appian: LinkedIn, YouTube, Instagram, Facebook, and X.

About Deloitte

Deloitte is a leading global provider of audit and assurance, consulting, financial advisory, risk advisory, tax and related services. Our global network of member firms and related entities in more than 150 countries and territories (collectively, the “Deloitte organisation”) serves four out of five Fortune Global 500® companies. Learn how Deloitte’s approximately 400,000 people make an impact that matters at www.deloitte.com.

About Long Service Corporation

Long Service Corporation is a NSW Government statutory authority responsible for administering portable long service leave schemes across the building and construction, contract cleaning and community services sectors. www.nsw.gov.au/longservice corporation

 

 

View original content to download multimedia:https://www.prnewswire.com/apac/news-releases/nsw-community-services-workers-now-accessing-long-service-leave-across-multiple-employers-on-appian-302832545.html

SOURCE Appian

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