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Parlance Gives Healthcare Contact Centers Instant Configuration Control and AI-Briefed Agent Transfers

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Zero tickets, zero cold starts: Deployed across 400+ health systems, Parlance now lets patient access managers update greetings, outage broadcasts, and FAQ answers instantly — and on warm transfer, contact center agents get a verified patient, plus an AI-generated call summary.

WOBURN, Mass., July 31, 2026 /PRNewswire/ — Parlance has advanced its healthcare voice AI on two fronts: self-service configuration that lets contact center managers update greetings, broadcast messages, and FAQ answers instantly — and an AI-generated call summary that hands live agents the full context of a call at the moment of transfer.

From ticket queue to instant control

Updating a time-of-day greeting or an FAQ answer once meant coordinating with a Parlance solutions engineer and waiting for a publishing run. A new configuration tile in the Parlance Portal now puts that control directly in the hands of the healthcare teams who manage the phones. Changes take effect the moment they are saved.

Time-of-day custom greetings, set and changed on demandWeather delay and closure messages on patient access linesFAQ answers, edited directly by the team that knows them bestBroadcast and outage messages on help desk lines — so callers hear status immediately and stop filing duplicate IT tickets

“The biggest benefit is operational efficiency,” said Sanjay Yadav, Head of Engineering, Parlance. “A manager can change the behavior of the voice agent themselves, and the change is instantaneous. When a system goes down, they broadcast that message in seconds — no ticket, no SLA, no waiting.”

Keck Medicine of USC is among the first to use the capability, applying broadcast messaging on its IT help desk line to alert callers to incidents.

Health systems can review self-service and warm-transfer capabilities on the Parlance Contact Center solution page, or schedule a demo to evaluate it against current call volume.

When a call needs a human, no cold start

When a call requires agent hand-off, the quality of that transition shapes both the caller’s experience and the agent’s efficiency. Parlance delivers full context to the Webex Contact Center Agent Desktop the instant a call transfers — patient name, date of birth, MRN, ANI, DNIS, and verification status — so callers never have to repeat what they already said. An AI-generated call summary goes a step further, giving the agent the full story of the call before they say hello.

“The agent picks up already knowing who the patient is, what they need, and what’s been tried,” said Nikki Ballinger, Manager of Solutions Engineering, Parlance. “No repetition, no re-verification, no cold start — a warmer handoff for the patient and a faster one for the agent.”

When a system cannot accommodate a caller’s request, or the caller asks to be transferred to a live agent, the pop-up that arrives with the transfer captures:

The caller’s intent — for example, a same-day appointment requestPatient verification result and record matchProvider and clinic requestedAppointment slots offered, accepted, or declinedExactly what the caller wants next

Across both advances in self-service delivery and AI-generated call summary configurations, the managed-service partnership stays intact: health systems that want Parlance to run everything still can, while teams that want hands-on control now have it. Parlance closes the gap between automated and human care in healthcare contact centers.

About Parlance

Parlance delivers HIPAA-compliant natural voice AI that answers, understands, and routes every healthcare call, around the clock. For more than 30 years, health systems have relied on the Parlance platform to modernize the caller journey at the digital front door. Today, Parlance serves 400+ health systems and has answered more than 1.9 billion patient calls, combining best-in-class speech recognition, omni-channel reach, and EHR integration. Parlance is trusted by HCA Healthcare, Providence Health, UC San Diego Health, NYU Langone Health, Banner Health, Baptist Health, and thousands of hospitals and clinics nationwide. Parlance is headquartered in Woburn, Massachusetts.

MEDIA CONTACT

Alexandra Karasic, Head of Marketing, Parlance, 888-700-6263, akarasic@parlancecorp.comwww.parlancecorp.com

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SOURCE Parlance

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Metallium Reports Substantial Progress during Quarter Ending June 30, 2026

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Core FJH Platform That Retrieves Precious Metals and Critical Minerals From e-Waste as Well as Beneficiation in Mining Industry De-Risked; Binding Contracts for Feedstock Supply; Key Agreements and Partnerships Secured or Extended

HOUSTON, July 31, 2026 /PRNewswire/ — Metallium Limited (ASX: MTM; OTCQX: MTMCF and OTCQX ADR: MTLMY) released its quarterly activities and cash flow report that showed significant progress made by the company in the quarter ending June 30, 2026. Here is a link to the full report: https://cdn-api.markitdigital.com/apiman-gateway/ASX/asx-research/1.0/file/2924-03115651-6A1336160&v=undefined.

Metallium, and its wholly owned US subsidiary, Flash Metals USA, is commercializing its patented Flash Joule Technology (FJH) that can quickly separate precious metals and critical minerals such as rare earth elements, germanium, platinum group metals, red mud and other critical minerals, as well as precious metals such as gold, from e-waste, printed circuit boards, metal-bearing catalytic converts as well as certain mining waste.

During the quarter the company substantially de-risked the FJH platform, validating its modular scale-up strategy and shifting focus to optimization, scaling and commercialization of the technology.

Initial product sales are expected in the first half of 2027 as the company is on track to commerce commercial printed circuit board processing, following the development of a proprietary printed PCB pre-processing flowsheet that improves throughput, economics, additional value recovery and new patentable IP.

During the quarter the company signed binding contracts to secure 4,000 tpa of PCF feedstock, representing approximately 50% of the company’s Stage 1 capacity of 8,000 tpa.

The diversity of the platform was demonstrated through successful FJH testing across rare earths, gallium, germanium, platinum group metals and other critical metals. The company expects to report these results next month.

Commercial agreements and partnerships continued to be expanded and opportunities for government and defense programs advanced.

The company ended the quarter with a strong balance sheet showing a cash balance of approximately A$65 million (approximately US$45.5m). In addition, the company continues to progress toward an uplist to NASDAQ as the PCAOB audit moves forward.

Michael Walshe, managing director and CEO of Metallium said, “We have been systematically de-risking the Flash Joule Heating (FJH) platform before committing significant capital to commercial deployment. Following more than 100 test campaigns across multiple feedstocks, together with our first successful prolonged multi-reactor operating campaign, we are increasingly confident that the core FJH platform has now been substantially de-risked. Our focus has shifted from proving the technology to optimizing, scaling and commercializing the platform.”

The company’s first fully-owned and operated plant, in Texas, with a nameplate capacity of 8,000 tpa of e-waste, continues to meet its milestones, including multi units processing simultaneously. Additional milestones are scheduled to occur in the next several months.

Metallium will host an investor webinar on Monday evening, August 3 at 9 p.m. EDT to discuss the quarterly activities and provide an update on recent operational and corporate developments. Those who wish to participate may register for the webinar using the following link: https://us02web.zoom.us/webinar/register/WN_9wnft-iVTm–qF72EuZe-Q .

View original content:https://www.prnewswire.com/news-releases/metallium-reports-substantial-progress-during-quarter-ending-june-30-2026-302840090.html

SOURCE Metallium Ltd.

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Nippon Paint China Debuts at ARCHIDEX 2026, Showcasing Industrial Innovations

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KUALA LUMPUR, Malaysia, July 31, 2026 /PRNewswire/ — Nippon Paint China made its debut at ARCHIDEX 2026, held from July 29 to August 1 at the Malaysia International Trade and Exhibition Centre in Kuala Lumpur. Invited to exhibit in the China Exhibition Zone organized by the Center of Science and Technology and Industrialization Development under China’s Ministry of Housing and Urban-Rural Development, Nippon Paint China presented coating solutions across four areas: Smart Manufacturing, Air Purification, Energy Saving & Carbon Reduction, and High-Quality Housing.

As Southeast Asia accelerates the adoption of green building standards and upgrades its manufacturing base, demand is growing for materials that improve energy performance, withstand demanding climates and enable more efficient construction. Nippon Paint China brought technologies developed and validated in China to address these priorities across industrial, residential and urban environments.

Highlights included Energy-Saving Radiative Cooling Coating and a Dual-Core Aerogel Energy-Saving System designed for hot climates and energy-intensive facilities. The radiative cooling technology lowers building temperatures without additional power consumption. Under summer conditions in Shanghai, coating a 10,000-square-metre factory roof reduced monthly cooling energy use by nearly 25%, saving approximately RMB72,000 (nearly MYR43,000) in electricity costs.

For residential and public spaces, Nippon Paint showcased the Integrated Decorative Waterproofing System suited to humid, rainy conditions, alongside NAYAOJING™ Photocatalytic Coating, Energy-Saving Integrated Decorative Panel and Acoustic Flooring System. For advanced manufacturing, its Anti-Static PU Mortar Ultra-Wear-Resistant Flooring System addresses flatness, antistatic and wear-resistance requirements, while tailored systems support facilities in industries such as precision electronics, automated warehousing, and new energy.

“Going global is about more than shipping products overseas. Supply must keep pace, and services must reach the ground,” said Mr. Dragon Sun, Chief Operating Officer of Nippon Paint China. “Over nearly a decade of supporting Chinese companies abroad, we have developed a product-and-service model that combines technical expertise, local supply and cross-market collaboration. We look forward to joining forces with more partners across the value chain to support the high-quality global expansion of Chinese businesses.”

Backed by NIPSEA Group’s network of 26 manufacturing facilities across ASEAN, Nippon Paint continues to support commercial, residential, industrial and infrastructure projects throughout the region. Its ARCHIDEX debut marks another step in connecting innovation developed in China with Southeast Asia’s local conditions and development needs, while supporting broader collaboration across the construction value chain.

View original content to download multimedia:https://www.prnewswire.com/apac/news-releases/nippon-paint-china-debuts-at-archidex-2026-showcasing-industrial-innovations-302840094.html

SOURCE Nippon Paint China

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Oxford International Digital Institute Launches Oxford ELLT Express to Support Time-Sensitive Student Applications

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LONDON, July 31, 2026 /PRNewswire/ — Oxford International Digital Institute (OIDI) has announced the launch of Oxford ELLT Express, a new service designed to help international students take their Speaking test with a human examiner with as little as two hours’ notice.

Oxford ELLT Express enables eligible test takers to receive their English language test results within 12 working hours of completing all components of the Oxford ELLT. The service also provides same-day Speaking test appointments, letting students take a live speaking test with a human examiner with as little as two hours’ notice.

As competition for international study opportunities continues to grow, students are increasingly required to meet tight admissions timelines. Oxford ELLT Express has been developed to provide a faster route to trusted higher education institutions, helping applicants progress their university applications with greater confidence.

Importantly, the accelerated turnaround does not change the assessment process. Every Oxford ELLT Speaking test continues to be assessed by experienced human examiners, ensuring the same standards of quality, consistency and academic integrity that institutions and partners expect from Oxford ELLT.

“Students don’t always have the luxury of time, particularly during peak admissions periods,” said Michael Shaw, Head of Digital Assessment and Product Strategy at OIDI. “By introducing Oxford ELLT Express, we’re making our test service even faster, but maintaining the rigour that comes with human examiners having a detailed conversation with students and properly assessing their speaking skills.” 

The new service is available as an optional upgrade for eligible test takers, subject to availability. While designed primarily to support students, Oxford ELLT Express also gives academic and recruitment partners another option to recommend to applicants working towards time-sensitive application deadlines.

Oxford ELLT is recognised by over 300 universities around the world, including Russell Group institutions, and forms part of OIDI’s portfolio of digital assessment solutions. The launch of Oxford ELLT Express reinforces the organisation’s ongoing commitment to providing flexible, accessible and trusted English language testing that meets the changing demands of international education.

For more information about Oxford ELLT Express, visit https://oxfordellt.com/ellt-express.

About Oxford International Digital Institute 

We are part of the Oxford International Education Group. We support students and institutions through online and hybrid academic and language programmes, teacher training qualifications, and the Oxford ELLT, our English language test taken by more than 150,000 students worldwide.

View original content to download multimedia:https://www.prnewswire.co.uk/news-releases/oxford-international-digital-institute-launches-oxford-ellt-express-to-support-time-sensitive-student-applications-302840096.html

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