Technology

AI Could Make the Healthcare Revenue Cycle Crisis Worse

Published

4 hours ago

August 3, 2026

As healthcare organizations accelerate AI adoption, MedEvolve warns that automation measured by tasks completed instead of payment outcomes may be scaling administrative waste rather than eliminating it.

SAN FRANCISCO, Aug. 3, 2026 /PRNewswire/ — Artificial intelligence is changing how healthcare revenue cycle work gets done, but not necessarily how success is measured. Nearly two-thirds of healthcare providers now use artificial intelligence in revenue cycle management, yet many continue to evaluate automation by activity rather than financial results.

David Henriksen, CEO of MedEvolve, believes that approach creates a dangerous blind spot. When AI automates inefficient workflows without measuring their financial impact, it can accelerate denials, administrative rework, and delayed reimbursement instead of eliminating them. “None of those metrics ask the only question that matters: Did this action get you paid?” Henriksen said. “Automation that doesn’t answer that question doesn’t remove the tax. It just makes mistakes cheaper and faster to produce.”

Automating the Wrong Work
Artificial intelligence is expanding rapidly across coding, eligibility verification, prior authorization, claim status, and billing workflows. While these technologies can complete individual tasks faster than people, completing a task does not necessarily improve the financial outcome. Henriksen points to automated coding as one of the clearest examples.

“A bot can send a claim out the door in two seconds, but if it missed a modifier or selected the wrong payer, that claim may come back denied six weeks later,” Henriksen said. “Now it takes three or four human touches to fix what the machine broke. The task succeeded. The outcome failed.”

The same issue extends beyond coding. Claim status bots can check thousands of claims each day, creating the appearance of higher productivity. But if those checks do not move claims closer to payment, organizations may simply be automating motion instead of progress.

AI Must Be Measured by Outcomes, Not Activity
As healthcare organizations face workforce shortages, increasing denial complexity, and mounting financial pressure, Henriksen argues that automation should be judged by its impact on reimbursement rather than activity alone.

Removing one human touch does not necessarily eliminate work. If that same claim later requires payer follow-up, documentation requests, appeals, or claim corrections, the administrative burden has simply shifted elsewhere. MedEvolve refers to this hidden burden as the Touch Tax: the cumulative cost of human and AI-generated work that fails to produce a financial outcome.

According to MedEvolve’s analysis, 65% to 85% of human touches in the revenue cycle produce no financial outcome, depending on the organization. Henriksen said early observations suggest AI alone does not improve that ratio because it often performs the same non-actionable work faster unless it is guided by outcome-based data.

“We’re seeing automation complete work more efficiently, but efficiency isn’t the same as effectiveness,” Henriksen said. “If AI is performing the same non-actionable work people were already doing, you’ve accelerated the process without improving the outcome.”

Henriksen cites a case in which a $635 claim required six or seven touches before it was paid, with each interaction costing an estimated $5 to $10 in labor. A comparable clean claim for the same amount was paid after just a single touch.

“Same reimbursement. Completely different cost to collect,” Henriksen said. “One protected the organization’s margin. The other consumed it. That’s the hidden cost of touches in RCM management.”

Rethinking How AI Success Is Measured
Organizations often evaluate artificial intelligence using measures such as claims processed, task completion rates, automation percentages, and processing speed. Henriksen believes those metrics can create a false sense of progress because they reveal little about whether AI is actually improving financial performance.

To address this challenge, MedEvolve developed a framework of touch-level operational indicators designed to measure the work behind reimbursement. Rather than focusing only on productivity, it helps organizations identify administrative friction, avoidable effort, and workflow breakdowns before they appear in financial reports. The framework emphasizes measures such as:

Touches to resolution: The total effort required to move a claim from submission to payment.Avoidable touches: Administrative work that could have been prevented.Denial-related workload: Operational effort generated by payer friction and preventable denials.Payment outcomes: Whether automation actually improves reimbursement.Total cost to collect: Whether AI reduces overall administrative effort instead of shifting work elsewhere.

“Healthcare doesn’t need artificial intelligence that simply completes more tasks,” Henriksen said. “It needs artificial intelligence that improves payment outcomes. Organizations that measure outcomes instead of activity will be in a much better position to improve margins without scaling inefficient workflows.”

About MedEvolve
MedEvolve is rewriting the rules of the revenue cycle analytics, helping healthcare organizations move beyond labor-intensive, reactive reimbursement work. Its Effective Intelligence® (Ei) platform provides visibility into the operational activity behind reimbursement, enabling leaders to identify avoidable effort, streamline workflows, and support scalable automation.

By reducing unnecessary touches and improving process control, MedEvolve helps organizations accelerate resolution, increase predictability, and operate more efficiently in an increasingly complex payer environment. As healthcare organizations face growing administrative burden, rising denial rates, and increasing pressure to adopt AI, MedEvolve helps healthcare organizations move beyond traditional lagging indicators by providing visibility into the operational activity that drives reimbursement performance.

Learn more at MedEvolve.com.

References

Experian Health . (2026, January 26). AI in healthcare RCM: 2026 Opportunities and insights. Experian Health. experian.com/blogs/healthcare/rcm-and-ai/Bain & Company. (2025, October 9). Healthcare IT investment: AI moves from pilot to production. bain.com/insights/healthcare-it-investment-ai-moves-from-pilot-to-production/Healthcare Financial Management Association. (2026). Predict, prevent, perform: The AI evolution of denials management. hfma.org/ai/predict-prevent-perform-the-ai-evolution-of-denials-management/Morse, S. (2026, April 8). Payer denials and prior authorization delays are top RCM concerns. Healthcare Finance News. healthcarefinancenews.com/news/payer-denials-and-prior-authorization-delays-are-top-rcm-concernsWilliams, J. (2026, June 8). AI adoption in denials management lags as other RCM uses expand. Healthcare Financial Management Association. hfma.org/topic/revenue-cycle/denials-management/

Media Inquiries:
Karla Jo Helms
JOTO PR™
727-777-4629
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Technology

Business Technology Architects (BTA) Expands AI Practice with New Cisco AI Qualifications

Published

42 minutes ago

August 3, 2026

BTA has completed the Cisco AI Technical Assessment under Cisco’s MINT program, positioning the firm among a select group of Cisco partners that design, deploy, and secure enterprise AI infrastructure end-to-end.

ALPHARETTA, Ga., Aug. 3, 2026 /PRNewswire-PRWeb/ — Business Technology Architects (BTA), a strategic Cisco partner, announced an expansion of its AI services practice. BTA has completed the Cisco AI Technical Assessment under Cisco’s MINT program. This milestone positions BTA as part of a select group of Cisco partners that design, deploy, and secure enterprise AI infrastructure end-to-end.

Cisco account teams are seeing increased customer demand for AI deployments that combine compute, networking, security, and observability in one architecture. BTA’s team of Architects, AI analysts, and Engineers supports Cisco, their partners, and customers through the full engagement lifecycle, from pre-sales AI assessments and architecture design to AI pod deployment, workload security, and post-deployment optimization.

“As a long-time premier MINT partner, BTA demonstrated strong technical depth and readiness to support Cisco partners and sellers with AI deployments and secure AI infrastructure. Our evaluation team was impressed by the seasoned approach and depth of expertise your team demonstrated, and the performance throughout the process gave us significant confidence in your product knowledge and technical skills. We look forward to collaborating with BTA on future joint partner opportunities.”

— Paul Cernick, Director of Ecosystem Co-Innovation at Cisco

“Our investment in AI qualifications responds to what Cisco account teams say their customers need. When an AI opportunity appears in a Cisco account, we want sellers to know BTA has the certified expertise to move quickly, reduce engagement risk, and deliver outcomes their customers can scale.”

— Ken Fee, CEO of BTA

“Our engineering team works on AI pod deployments, pre-sales assessments, and the security layer that makes those environments production-ready. Adding AI Defense and Isovalent to our qualified portfolio means Cisco sellers can bring us into any AI conversation with confidence that we have the certifications, field experience, and team to deliver.”

— Chuck Martini, VP of Service Delivery at BTA

BTA’s AI practice includes pre-sales AI architecture assessments, AI pod design and deployment with Secure AI Factory configurations, integration of Cisco AI Defense and Isovalent (Cilium and eBPF observability), alignment with Cisco Validated Designs for AI, and ongoing managed services for deployed environments. BTA engineers have earned Cisco Blackbelt AI certification.

Cisco and Partner sellers with active or emerging AI opportunities can engage BTA through their regional Cisco partner manager or by contacting BTA directly below.

About BTA

Business Technology Architects (BTA) is a strategic Cisco partner specializing in the design, deployment, and managed operation of enterprise infrastructure across networking, security, data center, and AI. BTA helps Cisco account teams and their customers turn technology investments into measurable business outcomes. The service delivery model uses certified engineering talent, repeatable methodologies, and long-term partnership. BTA’s AI practice is anchored in Cisco’s Secure AI Factory framework and supports clients from architecture and assessment through deployment, security, and ongoing optimization.

Media Contact

BTA Media, Business Technology Architects (BTA), 1 678-951-8980, info@gobta.com, https://www.gobta.com/

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Technology

Level AI Launches CX AI Leadership Council with Mahesh Sogal as Founding Member

Published

42 minutes ago

August 3, 2026

An operator-led industry group focused on how AI gets deployed, measured, and governed in the contact center

MOUNTAIN VIEW, Calif., Aug. 3, 2026 /PRNewswire/ — Level AI, the customer intelligence platform for contact centers, today announced the launch of their CX Advisory Board, an operator-led group of senior technology and customer experience leaders shaping how AI is deployed in enterprise customer operations. Mahesh Sogal, former VP and IT leader from Delta Air Lines, AIG, and Bank of America, joins as the founding member.

The board convenes a small group of executives across telecommunications, financial services, healthcare, travel, and other industries running large-scale technical orgs and customer operations. Members meet quarterly to discuss shared frameworks on AI governance, ROI measurement, autonomous resolution, and cross-functional deployment, as well as advise on Level AI’s innovation and product roadmap.

Level AI created this CX Advisory Board because the practitioners running enterprise AI programs carry the clearest signal on what works and what breaks. Vendor narratives, analyst frameworks, and conference keynotes have shaped the industry conversation for the last two years. The people running the deployments have had less voice in shaping it.

Mahesh Sogal brings more than 25 years of enterprise technology and transformation leadership across aviation, banking and insurance. Most recently, he served as Vice President of Technology Transformation and International Technology at Delta Air Lines, where he led enterprise-wide modernization and the development of new global technology capabilities. He established and scaled the Delta Technology Hub in Bengaluru to more than 850 professionals and served on the board of directors of SITA, a global technology provider to the air transport industry. Earlier in his career, he held senior leadership roles at AIG, Bank of America and GE Capital. He holds an MBA from the Indian Institute of Management Calcutta.

“Enterprise AI in the contact center should be shaped by the operators accountable for outcomes—not just vendors and analysts. Level AI gives senior technology and CX leaders a room to compare notes on what’s working, what’s failing, and what the industry needs to standardize.” said Sogal.

Ashish Nagar, founder and CEO of Level AI, added: “The last two years have moved AI in contact centers from experimentation to real deployment, and the practitioners running those programs carry more useful signal than anyone. Level AI’s CX Advisory Board is where we listen to that signal, publish it, and let it shape how the category matures. Bringing Mahesh in first sets the bar for the caliber of operator we want in the room.”

The Advisory Board will grow to about six members over the next quarters, with an emphasis on senior technology and CX leaders from Fortune 500 companies operating large customer contact functions. Additional appointments will be announced later this year.

About Level AI
Level AI is the customer intelligence platform for the contact center. Level AI unifies QA, insights, coaching, automation, and AI agents on the same conversation data, so improvement across people, processes, and technology draws from the same customer truth. The company is based in Mountain View, California, and works with contact centers across financial services, healthcare, retail, telecommunications, and other industries.

Media contact:
Phyllis Fang
phyllis.fang@thelevel.ai

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Technology

STORMCRAFT PC Launches Valkyrie Series Gaming Desktops, Now Available Across Amazon, Best Buy, Newegg and STORMCRAFTPC.com

Published

42 minutes ago

August 3, 2026

Expanded lineup combines NVIDIA GeForce RTX 50 Series and select Radeon RX 9070 XT graphics with AMD Ryzen X3D and Intel Core Ultra 7 processors, 360 mm liquid cooling and a customizable panoramic display chassis

CHINO, Calif., Aug. 3, 2026 /PRNewswire/ — STORMCRAFT PC, a California gaming PC brand founded by gamers and engineers, today announced the launch and multi-channel availability of new Valkyrie Series gaming desktops through Amazon, Best Buy, Newegg and the official STORMCRAFT PC webstore. The expanded lineup features NVIDIA® GeForce RTX™ 50 Series and AMD Radeon™ RX 9070 XT graphics, paired with AMD Ryzen™ 7 X3D and Intel® Core™ Ultra 7 processors.

The four featured configurations span AMD Ryzen 7 7800X3D and Ryzen 7 9800X3D processors, the Intel Core Ultra 7 processor 270K Plus, AMD Radeon RX 9070 XT graphics, and NVIDIA GeForce RTX 5070 and RTX 5080 graphics. Each featured system includes DDR5 6000 MHz RGB memory, PCIe Gen 4 NVMe storage, a 360 mm liquid CPU cooler, an 850-watt 80 Plus Gold power supply and seven ARGB chassis fans.

Designed for enthusiast gamers, creators and streamers, the Valkyrie Series combines current-generation gaming hardware, advanced cooling and a panoramic showcase chassis. With the back-to-school season approaching, the lineup provides performance-focused desktop options for gaming, content creation, streaming and everyday computing.

“Valkyrie was developed for gamers who want their PC to deliver powerful performance while becoming a distinctive part of their setup. The customizable display stage and modular chassis let users personalize their system without compromising cooling or performance,” said Frank Lee, Founder and CEO of STORMCRAFT PC. “With the series now available through Amazon, Best Buy, Newegg and our official webstore, customers can select the performance configuration and shopping channel that best fit their gaming, content-creation and everyday computing needs.”

Featured STORMCRAFT Valkyrie Gaming Desktops

STORMCRAFT Valkyrie VA780XDCB-97BN1

Available Now at Newegg | MSRP: $2,099.99

Designed for gamers seeking an AMD-powered performance platform, the VA780XDCB-97BN1 combines an AMD Ryzen 7 7800X3D processor with AMD Radeon RX 9070 XT graphics.

Key features include:

AMD Ryzen™ 7 7800X3D gaming processor with boost speeds up to 5.0 GHzAMD Radeon™ RX 9070 XT graphics with 16 GB GDDR6 memory32 GB DDR5 6000 MHz RGB memory1 TB PCIe Gen 4 NVMe solid-state drive360 mm ARGB liquid CPU cooling with seven ARGB system fans

Additional specifications include an AMD B850 motherboard, an 850-watt 80 Plus Gold power supply, Wi-Fi and Bluetooth connectivity, Windows 11 Home, and an included keyboard-and-mouse combination.

Where to Buy: Shop the VA780XDCB-97BN1 at Newegg

STORMCRAFT Valkyrie VA980XDCC-97BB1

Available Now at Best Buy | MSRP: $2,499.99

The VA980XDCC-97BB1 pairs AMD’s gaming-focused Ryzen 7 9800X3D processor with Radeon RX 9070 XT graphics for high-performance gaming, content creation and demanding multitasking.

Key features include:

AMD Ryzen™ 7 9800X3D gaming processor with boost speeds up to 5.2 GHzAMD Radeon™ RX 9070 XT graphics with 16 GB GDDR6 memory32 GB DDR5 6000 MHz RGB memory2 TB PCIe Gen 4 NVMe solid-state drive360 mm ARGB liquid CPU cooler in a panoramic Valkyrie gaming chassis

The system also includes an AMD B850 motherboard, an 850-watt 80 Plus Gold power supply, seven ARGB system fans, Windows 11 Home and wireless connectivity.

Where to Buy: Shop the VA980XDCC-97BB1 at Best Buy

STORMCRAFT Valkyrie VA980XDCB-570S1

Available Now at Amazon | MSRP: $2,199.99

Designed for hardcore gamers seeking AMD Ryzen X3D processing with NVIDIA GeForce RTX graphics, the VA980XDCB-570S1 combines an AMD Ryzen 7 9800X3D processor with NVIDIA GeForce RTX 5070 graphics.

Key features include:

AMD Ryzen™ 7 9800X3D gaming processor with boost speeds up to 5.2 GHzAI-powered NVIDIA® GeForce RTX™ 5070 graphics with 12 GB GDDR7 memory32 GB DDR5 6000 MHz RGB memory1 TB PCIe Gen 4 NVMe solid-state drive360 mm ARGB liquid CPU cooling with seven ARGB system fans

Additional specifications include an AMD B850 chipset motherboard, an 850-watt 80 Plus Gold power supply, Wi-Fi 6 and Bluetooth connectivity, 2.5 Gb Ethernet, Windows 11 Home, and an included gaming keyboard-and-mouse combination.

Where to Buy: Shop the VA980XDCB-570S1 at Amazon

STORMCRAFT Valkyrie VA270K0CC-580W1

Available Now at STORMCRAFTPC.com | MSRP: $3,099.99

The VA270K0CC-580W1 represents the featured Intel and NVIDIA configuration in the launch, pairing an Intel Core Ultra 7 processor 270K Plus with NVIDIA GeForce RTX 5080 graphics.

Key features include:

Intel® Core™ Ultra 7 processor 270K Plus with boost speeds up to 5.5 GHzAI-powered NVIDIA® GeForce RTX™ 5080 graphics with 16 GB GDDR7 memoryMSI PRO Z890-S WIFI motherboard32 GB DDR5 6000 MHz RGB memory and 2 TB PCIe Gen 4 NVMe storage360 mm ARGB liquid CPU cooling with seven ARGB chassis fans

The system also includes an 850-watt 80 Plus Gold power supply, Wi-Fi 7, Bluetooth 5.4, Windows 11 Home, and an included keyboard-and-mouse combination.

Where to Buy: Shop the VA270K0CC-580W1 at STORMCRAFTPC.com

Valkyrie Chassis Combines Personalization with Practical System Design

The Valkyrie Series features a panoramic dual-glass chassis designed to showcase internal components, coordinated ARGB lighting and collectible displays. Seven ARGB fans and a 360 mm liquid CPU cooler support airflow and thermal management during gaming, streaming and content-creation workloads.

Additional chassis features include:

Quick-Swap Figure Panel: Provides convenient access for changing collectible figures.Dedicated Figure Display Stage: Features an adjustable spotlight that highlights collectibles alongside the system’s internal components.Adjustable GPU Support Bracket: Accommodates various graphics card sizes while helping reduce GPU sag.Hidden Storage Vault: Conceals cables and supports up to three additional drives and power supplies measuring up to 200 mm.

Depending on the selected configuration, the lineup also includes Wi-Fi 6 or Wi-Fi 7, Bluetooth connectivity, DDR5 6000 MHz RGB memory and up to 2 TB of PCIe Gen 4 NVMe storage.

Each featured Valkyrie desktop is built and tested in California and backed by STORMCRAFT PC’s standard warranty, including three-year labor coverage, two-year parts coverage and lifetime technical support. Optional extended warranty plans are also available.

Pricing and availability are subject to change. Inventory may vary by retailer and location.

Select STORMCRAFT Gaming PCs Now Featured on NVIDIA Marketplace

In addition to availability through major retail channels, select GeForce RTX-powered STORMCRAFT gaming desktops are now featured on the NVIDIA Marketplace.

The platform provides gamers and creators with another destination to discover participating STORMCRAFT systems and compare configurations powered by NVIDIA GeForce RTX graphics for gaming, ray tracing, AI-enhanced visual experiences and content-creation workloads.

Explore STORMCRAFT gaming desktops on NVIDIA Marketplace:
https://marketplace.nvidia.com/en-us/consumer/gaming-desktops/?locale=en-us&page=1&limit=15&manufacturer=STORMCRAFT

Shop the Valkyrie Series

Amazon Brand Store: Shop the Valkyrie Series at AmazonBest Buy: Shop the Valkyrie Series at Best BuyNewegg: Shop the Valkyrie Series at NeweggSTORMCRAFT PC: Shop the Valkyrie Collection at STORMCRAFTPC.com

Warranty and Support

STORMCRAFT Standard Warranty
https://www.stormcraftpc.com/pages/warranty

STORMCRAFT Extended Warranty Options
https://www.stormcraftpc.com/collections/extended-warranty

About STORMCRAFT PC

STORMCRAFT PC builds and tests high-performance prebuilt and custom-built gaming PCs in California for enthusiast gamers, hardcore gamers, casual gamers and content creators. Every system is stability-tested and prepared for out-of-the-box use, backed by three-year labor coverage, two-year parts coverage and lifetime technical support. Optional extended warranty plans are also available.

Follow STORMCRAFT PC

Website:
https://www.stormcraftpc.com/

Facebook:
https://www.facebook.com/profile.php?id=61575903832371

Instagram:
https://www.instagram.com/stormcraftpc/

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https://www.youtube.com/@MarketingStormcraftpc

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https://www.reddit.com/r/STORMCRAFTPC/

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