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DriveCentric Introduces Service Engagement Hub, the Industry’s Modern CRM Built for Fixed Operations, Empowering Service Advisors and Service BDC Teams.

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One Customer. One Platform. Every Department. DriveCentric delivers a unified engagement platform for Sales, Service, and F&I to grow retention, loyalty, and lifetime customer value.

ST. LOUIS, Aug. 3, 2026 /PRNewswire/ — DriveCentric, the dealer industry’s leading AI Engagement Platform, introduced Service Engagement Hub, the industry’s first modern CRM purpose-built for Fixed Operations, empowering Service Advisors and Service BDC teams with a modern customer engagement and AI platform. 

“We’re proud to introduce a modern, purpose-built CRM and engagement platform for Fixed Operations that connects sales and service through one customer record. For decades, CRM technology has transformed how dealerships communicate customers in Sales and Marketing, yet Service, the department responsible for the majority of customer interactions throughout the ownership lifecycle, has been left without a true customer engagement platform,” said Matt Leone, CEO of DriveCentric. “At DriveCentric, we’ve always believed that when you focus on the customer, prioritize long-term relationships over one-time transactions, and create meaningful engagement at every touchpoint, dealerships can earn greater trust, increase retention, strengthen loyalty, and ultimately maximize customer lifetime value. That’s exactly what the Service Engagement Hub was built to do.”

For decades, service teams have managed customer communication with disconnected tools. Fixed Operations has never lacked ways to send a text or an email. What has been missing is engagement: knowing why a customer needs attention, surfacing that opportunity to the right person with context, and tracking whether anything happened. The Service Engagement Hub replaces that with a single, unified experience built for how Service Advisors and Service BDC teams manage opportunities.

Built natively inside DriveCentric, the Service Engagement Hub gives service teams one place to manage opportunities, follow up on declined services, re-engage inactive customers, and grow retention and loyalty. Every capability dealers rely on in sales now works in service too: text, chat, and click-to-call, built-in video, campaigns, reporting, and native AI agents, all on one customer record across the full ownership lifecycle.

“We built the Service Engagement Hub the way we build everything at DriveCentric: natively and enterprise-grade, and in direct response to what our dealer-partners asked for,” said Michael Affronti, Chief Product and Business Officer at DriveCentric. “Because every capability and every AI agent runs on one platform and one data foundation, we could build something designed around the engagement needs of Fixed Operations – different workflows, different pressures, different customer relationships, in a way that no other system can.”

Service teams work their opportunities in the Hub, while sales sees service history and active visits on the same customer card. And that card runs on DriveCentric’s unified customer identity, so everyone in the store shares one view of the customer, their lifetime value, and the next best and compliant way to engage them.

“This is the first real Service CRM purpose-built for Fixed Operations that our industry has ever had, and we’re excited to be helping shape it alongside DriveCentric,” said Tom Moore, COO of Morgan Auto Group. “For the first time, our Service Advisors can work from the same customer record, giving us a unified view of every customer throughout the entire ownership lifecycle. By combining centralized customer data with intelligent AI-powered engagement, we’re creating better experiences for our customers while giving our teams greater visibility, accountability, and opportunities to strengthen retention, loyalty, and long-term growth for Morgan Auto Group.”

The Service Engagement Hub ships with a new, native Service AI Agent that augments and automates the nurture of opportunities into Scheduled ROs, prospects new RO opportunities, follows up on declined repair orders, and runs automated retention and loyalty campaigns. Across the industry, dealerships fielded an estimated 53 million inbound service calls last year, with roughly 19 million going unanswered or unresolved and only about 4 million ultimately converting into booked appointments, highlighting how much revenue and relationship-building gets lost anywhere follow-through breaks down, from the first ring to the service bay.

“We partnered with DriveCentric because they figured out what most companies can’t. When using their new platform, Service Engagement Hub with the latest AI technology it gives our Fixed Operations Team the best and most efficient way to communicate with our customers from beginning to end which ultimately provides a very high-level experience for our customers. This in turn produces high level engagement, increases customer satisfaction, and builds customer retention and loyalty. If you want to predict the future for Customer engagement in Fixed Operation, you can create it by partnering with DriveCentric,” said Jim Sabino Fixed Ops Director at All American Ford.

As dealerships fight technology sprawl and vendor fatigue, the Service Engagement Hub reinforces a simple idea: dealers should not have to buy, integrate, and pay for another disconnected engagement tool. Everything runs on the platform they already have, with no new vendors, leveraging the secure and certified integrations DriveCentric already maintains for you. This includes our industry-leading enterprise security certifications like ISO/IEC 42001 Certification for AI governance.

“A dealership’s most valuable inventory isn’t its vehicles or its parts, it’s time,” said Tully Williams, Fixed Operations Director, The Niello Company. “Every day begins with a fixed number of technician hours. If those hours go unsold, they’re gone forever. You can’t warehouse them, reorder them, or recover them tomorrow. The dealerships that outperform their competition aren’t simply selling repairs, they’re maximizing every available technician hour. For the first time, our Fixed Operations teams and Service BDC have the modern engagement platform our industry has been missing. We can engage the right customer with the right message at the right time because we’re in the repeat and referral business. Most importantly, it enables us to treat every customer as one relationship, not separate Sales and Service experiences, which ultimately strengthens retention, builds loyalty, and delivers the level of customer experience our guests expect from the Niello Company.”

“This is a milestone not just for DriveCentric but for the entire industry. Dealers have been asking for a modern CRM purpose-built for Fixed Operations, and we’re incredibly proud to deliver it. We’d also like to thank pioneering partners like Morgan Auto Group, All American Ford, and The Niello Company, whose trust, collaboration, and willingness to shape this product have been critical to its success. Their guidance throughout has been invaluable, and together we’re redefining what customer engagement in Fixed Operations should look like for the next generation of dealerships,” said Leone.

The Service Engagement Hub opened for full Early Access to our existing customers on August 3rd, with general availability for new customers on September 1st. Dealers can join the Early Access list and see the Service Engagement Hub in action now at https://drivecentric.com/products/service-engagement-hub.

About DriveCentric

DriveCentric is the automotive industry’s leading AI Engagement Platform, helping dealerships engage customers across the entire ownership lifecycle through native AI, unified customer data, and modern communications, all in a single platform. By building AI natively rather than bolting it on, DriveCentric helps dealerships create better customer experiences, work more efficiently, and drive measurable results. DriveCentric is headquartered in St. Louis, Missouri. Learn more at www.drivecentric.com.

Media Contact
Audrey Fusz
DriveCentric, LLC
afusz@drivecentric.com
12900 Maurer Industrial Dr.
St. Louis, MO 63127

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Fixed Fire & Gas Detection Systems Market worth $10.86 billion by 2031 – Exclusive Report by MarketsandMarkets™

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DELRAY BEACH, Fla., Aug. 3, 2026 /PRNewswire/ — According to MarketsandMarkets™, the global Fixed Fire & Gas Detection Systems Market is projected to grow from USD 7.84 billion in 2026 to USD 10.86 billion by 2031, at a CAGR of 6.7% during the forecast period.

Browse 350 market data Tables and 55 Figures spread through 330 Pages and in-depth TOC on ‘Fixed Fire & Gas Detection Systems Market – Global Forecast to 2031’

Fixed Fire & Gas Detection Systems Market Size & Forecast:

Market Size Available for Years: 2021–20312025 Market Size: USD 7.41 billion2026 Market Size: USD 7.84 billion2031 Projected Market Size: USD 10.86 billionCAGR (2026–2031): 6.7%

Fixed Fire & Gas Detection Systems Market Trends & Insights:

The market is witnessing steady growth due to increasing investments in industrial safety, stricter regulatory compliance, and modernization of safety infrastructure across high-risk industries.The fixed gas detection segment is expected to grow at the highest CAGR of 8.5% during the forecast period.Electrochemical detection is expected to account for the largest market share of 29.8% in 2026.The flammable & explosive gas detection segment is expected to grow at the highest CAGR during the forecast period.The oil & gas segment is expected to hold the largest market share in 2026.North America is expected to account for the largest market share of 31.6% in 2026.

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Market growth is driven by increasing investments in industrial safety, stringent regulatory requirements, and the modernization of hazardous industrial facilities across oil & gas, chemicals & petrochemicals, power generation, manufacturing, mining, and marine industries. The expansion of LNG infrastructure, hydrogen production and storage facilities, carbon capture and storage (CCS) projects, and critical infrastructure is further supporting demand for advanced fire and gas detection systems. However, high installation and integration costs, particularly in brownfield industrial facilities, along with periodic calibration and maintenance requirements, continue to pose challenges to market adoption. Increasing focus on protecting personnel, critical assets, and industrial operations is encouraging end users to deploy intelligent fixed fire and gas detection systems capable of delivering faster hazard detection, improved operational reliability, and compliance with evolving safety standards.

The fire detection systems segment is expected to account for the largest market share during the forecast period

Based on product, the fire detection systems segment is projected to account for the largest share of the Fixed Fire & Gas Detection Systems Market during the forecast period. The segment’s growth is supported by the widespread deployment of flame, smoke, heat, and video fire detection technologies across hazardous industrial environments. Industries, including oil & gas, chemicals & petrochemicals, power generation, manufacturing, mining, marine, and transportation, continue to invest in advanced fire detection systems to improve worker safety, minimize operational downtime, and protect critical infrastructure. Increasing modernization of existing facilities, expansion of industrial projects, and stricter compliance with fire safety regulations are accelerating the replacement of conventional fire detection equipment with intelligent detection systems that offer higher detection accuracy, faster response, and seamless integration with industrial automation and emergency response systems.

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Acoustic detection technology is expected to register the highest growth during the forecast period

Based on technology, acoustic detection is projected to register the highest CAGR during the forecast period. Acoustic detection technologies, including ultrasonic gas leak detection, enable immediate identification of pressurized gas leaks by detecting ultrasonic sound waves generated during a leak event without relying on gas accumulation around the sensor. This capability makes the technology well suited for open and well-ventilated industrial environments such as offshore platforms, LNG terminals, hydrogen production facilities, refineries, petrochemical plants, compressor stations, and gas processing facilities. Increasing investments in hydrogen infrastructure, LNG projects, and industrial gas processing, together with growing adoption of predictive safety solutions and Industrial Internet of Things (IIoT)-enabled monitoring systems, are expected to support the rapid adoption of acoustic detection technologies during the forecast period.

North America accounts for the largest market during the forecast period

North America is expected to account for the largest share of the data center solutions market during the forecast period, driven by strong adoption of artificial intelligence (AI), cloud computing, and high-performance computing (HPC) technologies. The region benefits from a mature digital infrastructure ecosystem, the presence of major hyperscale cloud providers, and sustained investments in data center expansion and modernization. Growing demand for AI training, inference, and data-intensive applications is accelerating investments in advanced servers, storage systems, networking equipment, power infrastructure, and cooling technologies. The United States and Canada continue to attract large-scale data center developments due to established connectivity networks, access to capital, and strong enterprise technology adoption. In addition, increasing investments in hyperscale and colocation facilities are creating demand for scalable, energy-efficient, and software-defined infrastructure solutions. Sustainability initiatives and evolving regulatory requirements are also encouraging adoption of advanced cooling systems, intelligent power management platforms, and automation technologies. As organizations continue to expand digital capabilities and deploy AI-driven workloads, North America is expected to maintain its leadership position in the data center solutions market, supported by ongoing infrastructure investments and technology innovation.

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Top Companies in Fixed Fire & Gas Detection Systems Market:

The Top Companies in Fixed Fire & Gas Detection Systems Market are Honeywell (US), Siemens (Germany), MSA Safety (US), Dräger (Germany), Emerson (US), ABB (Switzerland), Schneider Electric (France), Johnson Controls (Ireland), Carrier Global (US), and Bosch Building Technologies (Germany).

Browse Adjacent Markets: Smart Infrastructure Market Research Reports & Consulting

Related Market Reports:

Smart Water Management Market by Hardware (Smart Water Meters, Smart Valves & Controllers, Other Hardware), End User (Residential, Commercial, Industrial) – Global Forecast to 2032

Smart Transportation Market by Transportation Mode (Roadways, Railways, Airways, Maritime), By End User (Government, Commercial Organizations) – Global Forecast to 2032

About MarketsandMarkets™

MarketsandMarkets™ has been recognized as one of America’s Best Management Consulting Firms by Forbes, as per their recent report.

MarketsandMarkets™ is a blue ocean alternative in growth consulting and program management, leveraging a man-machine offering to drive supernormal growth for progressive organizations in the B2B space. With the widest lens on emerging technologies, we are proficient in co-creating supernormal growth for clients across the globe.

Today, 80% of Fortune 2000 companies rely on MarketsandMarkets, and 90 of the top 100 companies in each sector trust us to accelerate their revenue growth. With a global clientele of over 13,000 organizations, we help businesses thrive in a disruptive ecosystem.

The B2B economy is witnessing the emergence of $25 trillion in new revenue streams that are replacing existing ones within this decade. We work with clients on growth programs, helping them monetize this $25 trillion opportunity through our service lines – TAM Expansion, Go-to-Market (GTM) Strategy to Execution, Market Share Gain, Account Enablement, and Thought Leadership Marketing.

Built on the ‘GIVE Growth’ principle, we collaborate with several Forbes Global 2000 B2B companies to keep them future-ready. Our insights and strategies are powered by industry experts, cutting-edge AI, and our Market Intelligence Cloud, KnowledgeStore™, which integrates research and provides ecosystem-wide visibility into revenue shifts.

MarketsandMarkets™ SalesPlay is an AI-driven Revenue Intelligence Co-Pilot designed to help revenue teams prioritize the right accounts, identify critical changes early, and surface opportunities ahead of demand, so pipeline builds naturally and deals close with greater consistency.

To find out more, visit www.MarketsandMarkets™.com or follow us on TwitterLinkedIn and Facebook.

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RWE and Google sign power purchase agreement for Oklahoma solar project

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Google to purchase total output from RWE’s 155 MW Crooked Creek Solar project under a 15-year agreementProject expected to create up to 250 jobs at peak construction and deliver long-term economic benefits to McCurtain County over its operating lifetimeCrooked Creek Solar will support Google’s operations in SPP, while generating affordable locally sourced electricity for Oklahoma

AUSTIN, Texas, Aug. 3, 2026 /PRNewswire/ — RWE and Google announced a new power supply contract for RWE’s first solar project in Oklahoma. The two companies signed a 15-year power purchase agreement (PPA) for the total output from the 155-megawatt (MWac) Crooked Creek Solar project in McCurtain County.

RWE plans to begin onsite construction at Crooked Creek Solar later this year, and the project is expected to enter commercial operation in 2028. Once operational, Crooked Creek will deliver electricity to help power Google’s operations in the Southwest Power Pool market (SPP), while providing long-term economic benefits to McCurtain County and surrounding communities.

Ingmar Ritzenhofen, Chief Commercial Officer, RWE Americas: “This agreement with Google marks an important milestone for RWE Americas and reflects the growing demand for affordable, reliable, domestically produced energy. Crooked Creek Solar demonstrates how strategic partnerships can accelerate new energy development while creating jobs, generating local tax revenue and strengthening communities. We’re proud to work with Google to help power its operations, while supporting Oklahoma’s continued economic growth with affordable, American-made energy.”

Will Conkling, Director of Energy and Power, Google: “Supporting a strong, stable, affordable grid is a top priority as we expand our infrastructure. Our agreement with RWE adds critical new generation to the local system, boosting the amount of affordable and reliable power supply for Oklahoma and the region.”

Crooked Creek Solar expands RWE’s commitment to safely deliver reliable and affordable power and support the local communities where it builds and operates projects. During construction, Crooked Creek is expected to generate an estimated $24.3 million in local economic activity and another $1.4 million in state and local tax revenue for McCurtain County while employing up to 250 workers onsite at peak construction. Once operational, the project will continue to generate substantial revenue for McCurtain County, totaling an estimated $25 million for county programs, local emergency medical services, the Broken Bow School District and regional technology education centers.

RWE is deeply committed to Oklahoma communities and has provided more than $100,000 in donations, sponsorships and other community-driven partnerships to date. The company looks to further deepen its roots in the state through its support for local organizations in McCurtain County.

RWE is investing in powering Oklahoma’s growing energy needs and expanding its presence in the Sooner State. In addition to the 155MW Crooked Creek Solar project under construction, RWE owns and operates the 148 MW Boiling Springs wind project in Woodward County and has another six power projects totaling 1.6 GW in development across the state.

For more information, visit americas.rwe.com.

For further inquiries:

Patricia Kakridas
Media & Public Relations
RWE Americas
M + 619-753-5206
E patricia.kakridas@rwe.com

RWE Americas
RWE Americas, a subsidiary of RWE, is a US-based energy company that is helping to meet the growing demand for energy across the United States. Backed by RWE’s 125-year global legacy of managing diverse power assets, RWE Americas operates approximately 13 GW of power projects across 27 states. With a talented workforce of 2,000 employees, RWE Americas develops, constructs and operates wind, solar and battery storage projects, along with natural gas-powered generation, that safely deliver affordable, reliable electricity to our customers. Committed to responsible development, RWE Americas invests in local and rural communities, creating jobs and partnering with stakeholders to support and strengthen the places where we live and work. Learn more about how RWE Americas is generating impact at americas.rwe.com.

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SOURCE RWE

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In HelloNation, Generator Expert Greg Brown Outlines How Often a Home Generator Should Be Serviced

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The article explains how regular maintenance and annual inspections support dependable backup power during outages.

LOUISVILLE, Ky., Aug. 3, 2026 /PRNewswire/ — How often should a standby generator be serviced to ensure it works when the power goes out? HelloNation has published the answer in an article, featuring insights from Greg Brown of Varitech, Inc. in Louisville, KY.

The HelloNation article explains that maintaining generator reliability depends on following a consistent home generator maintenance routine. While many homeowners assume a standby generator will operate without attention, regular generator service is essential to ensure dependable backup power. Without proper care, systems may not perform as expected during an outage.

Annual generator service is identified as the foundation of a strong generator maintenance schedule. The article notes that generator service should be performed at least once per year to inspect critical components and address wear. This annual generator service helps identify potential issues early, reducing the risk of unexpected failure and supporting long term generator reliability.

During a typical annual generator service, several key maintenance tasks are completed. The article explains that oil and oil filters are replaced to keep the engine running efficiently. Air filters are inspected and cleaned or replaced as needed to maintain proper airflow. Battery testing is also part of generator service, as battery issues are a common cause of startup problems. These steps are central to effective home generator maintenance.

Testing the system under load is another important part of generator service. The article highlights that running the standby generator under real demand conditions ensures it can handle the electrical load it was designed for. This process helps confirm generator reliability and is a critical element of a complete generator maintenance schedule.

In addition to annual generator service, certain components require replacement over time. Spark plugs, batteries, and filters typically need to be replaced every three to five years. The article explains that including these updates in a home generator maintenance plan helps maintain performance and reduces the likelihood of failure during an outage.

Skipping generator service can lead to significant risks. The article notes that small issues may go unnoticed without regular maintenance, only becoming apparent when the standby generator is needed for backup power. At that point, failure to start can leave a home without essential services, underscoring the importance of a consistent generator maintenance schedule.

Environmental conditions and usage patterns can also affect how often generator service is needed. Homes that rely more heavily on backup power may experience increased wear, requiring more frequent inspections. Even in areas with fewer outages, maintaining a regular home generator maintenance routine remains essential for ensuring generator reliability.

Keeping records of generator service is another helpful practice. The article explains that documenting maintenance dates and part replacements provides a clear history of the system’s condition. This information supports better planning and ensures that no part of the generator maintenance schedule is overlooked.

Throughout the discussion, Generator Expert Greg Brown provides insight into how regular generator service and a structured home generator maintenance plan contribute to long term generator reliability. The article reinforces that consistent attention to maintenance is the key to dependable backup power.

The article concludes that a standby generator requires ongoing care to perform effectively. By following a generator maintenance schedule that includes annual generator service and periodic part replacement, homeowners can ensure reliable backup power and reduce the risk of system failure.

How Often Should a Home Generator Be Serviced to Stay Reliable? features insights from Greg Brown, Generator Expert of Louisville, KY, in HelloNation.

About HelloNation

HelloNation is America’s Good News Network, a premier media platform built on the idea that good news travels faster when real people tell real stories. Through its community-focused publications and innovative “edvertising” approach, HelloNation delivers content that informs, inspires, and spotlights the leaders making a meaningful impact in their communities.

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SOURCE HelloNation

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