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Major Multi-Hospital System Selects 3CLogic to Modernize IT Service Operations with Voice AI for ServiceNow

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The deployment embeds real-time transcription, live-agent automation, and unified analytics directly within ServiceNow, helping a major healthcare provider resolve IT issues faster and lower the cost of support.

ROCKVILLE, Md., Aug. 4, 2026 /CNW/ — 3CLogic, the leading AI-powered voice platform purpose-built for ServiceNow, today announced that a northeastern health network has selected its Voice AI and contact center solution to modernize its IT service desk and unify voice with its existing ServiceNow® platform. The selection comes as the healthcare provider moves to consolidate vendors, retire aging telephony, and bring AI-driven automation to the team that keeps its clinical and administrative workforce running.

Modernizing Support for a Large, Time-Sensitive Workforce
The organization’s IT Service Desk is the front line for tens of thousands of clinicians, staff, and suppliers across its network of hospitals and regional clinics. A comparatively small, specialized team is responsible for sourcing, triaging, and resolving consistently high call volumes from password resets and access issues to requests that can directly affect patient care.

Because the legacy telephony operated separately from ServiceNow, agents had to verify callers manually, move between disconnected systems, and log details by hand, while leaders assembled performance data from multiple tools. For the lean IT team serving a much larger and time-sensitive audience, that inefficiency carried a measurable operational and financial cost that compounded with every added minute of handle time, every request that could have been automated, and every manually created report. Modernizing those workflows, the health system recognized, was as much a cost-reduction initiative as a service-quality one.

AI and Automation, Native to ServiceNow
After evaluating competing platforms, the health system selected 3CLogic for its native ServiceNow integration and its ability to bring AI directly into the flow of every interaction. The deployment will deliver:

ServiceNow-Integrated Contact Center with Intelligent Voice Workflows: Modern, self-service voice flows for high-frequency requests such as password resets, plus automated outage deflection that detects an active major incident, links callers to the master ticket, creates a child incident, and returns an incident ID without live-agent involvement.Real-Time Transcription with Live-Agent Automation: Every call is transcribed and summarized as it happens, surfacing in-the-moment context and next-best-action guidance for agents and auto-generating notes and resolution details, so time is spent resolving issues rather than documenting them.AI-Powered Sentiment Analysis: Providing supervisors visibility into caller experiences and coaching opportunities at scale.Unified Analytics Integrated with ServiceNow Platform Analytics: Contact center data flows directly into Platform Analytics to create a single, real-time source of truth across voice and digital channels, replacing labor-intensive manual reporting.Priority Routing for Critical Care: Requests tied to time-sensitive patient care are identified and escalated quickly using data already in ServiceNow.

Proven Results in Healthcare
The health system joins a growing roster of healthcare organizations modernizing service operations with 3CLogic. At Cleveland Clinic, which deployed 3CLogic’s platform natively within ServiceNow, first-call resolution rose from under 60% to more than 86%, more than 20% of incoming calls were resolved through voice self-service, and monthly reporting that once required a full week was reduced to 45 minutes, the kind of efficiency and cost gains the health system aims to achieve.

“Healthcare providers are under enormous pressure to do more with lean, specialized teams, and the IT service desk is no exception,” explains Bob Doherty, Vice President of Global Sales at 3CLogic. “By embedding real-time transcription, live-agent automation, and unified analytics directly into ServiceNow, we’re helping this health system turn every call into actionable intelligence, resolving issues faster, reducing manual work, and lowering the operational cost of delivering support at scale.”

3CLogic is a ServiceNow certified Elite Build Partner with offerings available for ServiceNow IT Service Management, CRM and Industry Workflows, and HR Service Delivery . The organization will attend ServiceNow’s upcoming World Forums in New York City, Chicago, London, and Amsterdam where it will showcase its latest voice platform an AI innovations.

For more information, visit 3CLogic.com.

About 3CLogic
3CLogic transforms customer and employee experiences with its patented and award-winning AI-powered cloud contact center solutions purpose-built to enhance today’s leading CRM and Customer Service Management platforms. Globally available and leveraged by the world’s leading brands, its offerings empower enterprise organizations with innovative capabilities, such as intelligent self-service, Voice AI, agent automation & coaching, real-time transcription, and AI-powered sentiment analytics–all designed to lower operational costs, maximize ROI, and deliver better, faster, and more personalized interactions for IT, employee, and customer service. For more information, please visit www.3clogic.com.

ServiceNow, the ServiceNow logo, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries.

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HiTHIUM Partners with the University of Cambridge to Advance International Industry-Academia Collaboration in Long-Duration Energy Storage

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XIAMEN, China, Nov. 14, 2026 /PRNewswire/ — On November 12, the Global Energy Storage Colloquium was held in Xiamen. During the colloquium, HiTHIUM and the University of Cambridge signed a memorandum of understanding (MoU), establishing a strategic partnership. The two parties will collaborate on frontier scientific research, key technology innovation and industrial applications in battery energy storage, bringing academic research into closer alignment with industry needs and exploring new models for international industry-academia collaboration. The partnership aims to contribute to the advancement of global energy storage technology and the industry.

The UK has a strong track record in the development of modern battery technologies and fundamental research. The University of Cambridge is one of the world’s leading universities, with internationally recognized expertise in engineering, materials science and fundamental research. As a leading global energy storage technology company, HiTHIUM has long focused on energy storage technology development and commercialization. It continues to advance integrated research and innovation across the value chain, from high-capacity energy storage cells to long-duration energy storage systems and grid integration technologies.

The collaboration is intended to bring internationally leading academic research into closer engagement with innovation across China’s energy storage industry. The University of Cambridge’s strengths in fundamental science, materials research and engineering will offer new perspectives and approaches to key scientific questions and emerging technologies in energy storage. HiTHIUM will bring its experience in long-duration energy storage (LDES), product development and large-scale deployment, connecting research with real industry needs and application scenarios, and supporting the engineering validation and commercialization of research outcomes. By drawing on the strengths of both research and industry, the partnership will strengthen the links between frontier innovation and practical applications.

Under the cooperation plan, the two parties will establish joint management and research collaboration mechanisms, bringing together academic resources and corporate R&D capabilities. They will work together to plan research projects, facilitate scientific exchange and support the translation of research outcomes, strengthening connections between fundamental research, technology development and industrial applications so that innovation in energy storage can better serve industry needs.

The partnership also marks an important step in HiTHIUM’s efforts to expand its international innovation network. Building on this collaboration with the University of Cambridge, HiTHIUM will further strengthen academic exchanges and research partnerships with leading universities and research institutions around the world. By bringing together international research resources and talent, the company aims to encourage collaboration across disciplines and technology fields, explore the development of technologies such as LDES from a global perspective, and bring technical challenges and application needs from the front lines of industry into research and innovation. This will help research and industrial practice reinforce one another.

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The NYSE Welcomes vVARDIS as a Publicly Listed Company

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NEW YORK, Nov. 14, 2026 /PRNewswire/ — vVARDIS (NYSE: VVVV) co-founders Dr. Haley Abivardi and Dr. Goly Abivardi aim to reshape the future of dental care with a drill-free treatment for the world’s #1 non-communicable disease: cavities.

vVARDIS Solves a Problem that Millions FaceTooth decay affects billions of people worldwide, and dental anxiety keeps millions from getting the care they need.vVARDIS is a Swiss dental technology company focused on changing the way early tooth decay is treated.vVARDIS has introduced a new approach that aims to treat decay earlier and more comfortably for patients.Its flagship product, Curodont® Repair Fluoride Plus, uses proprietary peptide technology to help repair early-stage tooth decay by supporting the natural remineralization of enamel — simply put No drill, No needle, or No filling.Tooth Decay is One of the Most Common Health Issues in the World2.5 billion people globally live with untreated tooth decay.Nearly 90% of U.S. adults have experienced tooth decay.Nearly 73% of U.S. adults report dental fear.21% avoid the dentist because of anxiety.The Story that Helped Shape vVARDISFor decades, treating early tooth decay often meant waiting until it worsened or getting a filling. The founders spent 25 years developing Curodont® Repair Fluoride Plus, a treatment that helps repair early tooth decay before it becomes a cavity.Curodont® gives dentists a way to treat early decay while making the experience easier and less intimidating for patients.The technology has already treated more than 2.5 million teethAvailable in more than 20% of U.S. dental practices

Click Here to Learn More about vVARDIS: https://www.youtube.com/watch?v=T1p9hUR5Glk

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SOURCE New York Stock Exchange

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Innovative Immunology Biotech Windward Bio Lists on Nasdaq

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SHANGHAI, Nov. 14, 2026 /PRNewswire/ — Windward Bio, a portfolio company of Qiming Venture Partners and a clinical-stage biotechnology company, successfully listed on Nasdaq on November 13, 2026. Windward Bio (Nasdaq: WWB) priced its IPO at $17.00 per share. Its shares closed at $28.50 on the first trading day, up 68% from the IPO price, giving the company a market capitalization of approximately $1.69 billion. This is Qiming Venture Partners’ 11th IPO in 2026.

Qiming Venture Partners invested in Windward Bio’s inaugural Series A financing in 2025 and continued to support the company in its Series B financing in 2026. Qiming also participated in this IPO financing round.

Windward Bio was founded in 2024 with a mission to transform the treatment paradigm for patients living with chronic inflammatory diseases through the development of differentiated biologic therapies targeting clinically validated disease pathways. Led by a team with extensive expertise across discovery, development, and commercialization, Windward Bio is advancing a pipeline of ultra-long-acting antibody medicines to improve clinical outcomes, reduce treatment burden and expand treatment options for patients with serious respiratory and dermatologic diseases, including asthma, chronic obstructive pulmonary disease (COPD) and atopic dermatitis.

Windward Bio’s lead program, WIN378, is a potentially novel anti-TSLP monoclonal antibody engineered for improved potency and extended half-life. WIN378 is currently being evaluated in POLARIS-1, a Phase 2/3 study in severe uncontrolled asthma, and SIRIUS, a Phase 2 study in COPD. The company’s pipeline also includes WIN027, a clinical-stage, long-acting bispecific antibody targeting TSLP and IL-13 with potential applications across multiple inflammatory and immunological diseases. Windward Bio holds exclusive global rights (excluding Greater China and certain Asian countries) to WIN378 through a licensing agreement with Kelun-Biotech and Harbour BioMed, and has separately licensed WIN027 from Qyuns Therapeutics.

“Qiming Venture Partners invests in differentiated, globally competitive biotech innovation designed to address significant unmet needs for patients, and Windward Bio exemplifies this approach. We believe novel, long-acting biologics will reshape the treatment of severe chronic respiratory and skin diseases, and that WIN378 and WIN027 have the potential to expand and meaningfully improve the treatment options available to patients. In the hands of Luca and his team, with their expertise and proven track record, Windward is well-positioned to deliver on this potential, and we look forward to supporting the company through its next phase of growth,” said Alexander Sinclair Wilson, Principal at Qiming Venture Partners.

About Qiming Venture Partners

Qiming Venture Partners was founded in 2006. Currently, Qiming Venture Partners manages eleven US Dollar funds and seven RMB funds with $9.5 billion in capital raised. Since our establishment, we have invested in outstanding companies in the Technology and Healthcare industries at the early and growth stages.

Since our debut, we have backed over 630 fast-growing and innovative companies. Over 290 of our portfolio companies have achieved exits through IPOs at the NYSE, NASDAQ, HKEX, Shanghai Stock Exchange, or Shenzhen Stock Exchange, or through M&A or other means. There are also over 110 portfolio companies that have achieved unicorn or super unicorn status.

Many of our portfolio companies are today’s most influential firms in their respective sectors, including Xiaomi, Meituan, Bilibili, Zhihu, Roborock, Hesai Technology, UBTech, WeRide, HyperStrong, Insta360, Unisound, Biren Technology, Z.AI, Gan & Lee Pharmaceuticals, Tigermed, Zai Lab, CanSino Biologics, Schrödinger, APT Medical, Sanyou Medical, AmoyDx, SinocellTech, Insilico Medicine, AusperBio, Yuanxin Technology, Medilink Therapeutics, LaNova Medicines, StepFun, among many others.

 

View original content:https://www.prnewswire.com/news-releases/innovative-immunology-biotech-windward-bio-lists-on-nasdaq-302939481.html

SOURCE Qiming Venture Partners

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