Connect with us

Technology

Major Multi-Hospital System Selects 3CLogic to Modernize IT Service Operations with Voice AI for ServiceNow

Published

on

The deployment embeds real-time transcription, live-agent automation, and unified analytics directly within ServiceNow, helping a major healthcare provider resolve IT issues faster and lower the cost of support.

ROCKVILLE, Md., Aug. 4, 2026 /CNW/ — 3CLogic, the leading AI-powered voice platform purpose-built for ServiceNow, today announced that a northeastern health network has selected its Voice AI and contact center solution to modernize its IT service desk and unify voice with its existing ServiceNow® platform. The selection comes as the healthcare provider moves to consolidate vendors, retire aging telephony, and bring AI-driven automation to the team that keeps its clinical and administrative workforce running.

Modernizing Support for a Large, Time-Sensitive Workforce
The organization’s IT Service Desk is the front line for tens of thousands of clinicians, staff, and suppliers across its network of hospitals and regional clinics. A comparatively small, specialized team is responsible for sourcing, triaging, and resolving consistently high call volumes from password resets and access issues to requests that can directly affect patient care.

Because the legacy telephony operated separately from ServiceNow, agents had to verify callers manually, move between disconnected systems, and log details by hand, while leaders assembled performance data from multiple tools. For the lean IT team serving a much larger and time-sensitive audience, that inefficiency carried a measurable operational and financial cost that compounded with every added minute of handle time, every request that could have been automated, and every manually created report. Modernizing those workflows, the health system recognized, was as much a cost-reduction initiative as a service-quality one.

AI and Automation, Native to ServiceNow
After evaluating competing platforms, the health system selected 3CLogic for its native ServiceNow integration and its ability to bring AI directly into the flow of every interaction. The deployment will deliver:

ServiceNow-Integrated Contact Center with Intelligent Voice Workflows: Modern, self-service voice flows for high-frequency requests such as password resets, plus automated outage deflection that detects an active major incident, links callers to the master ticket, creates a child incident, and returns an incident ID without live-agent involvement.Real-Time Transcription with Live-Agent Automation: Every call is transcribed and summarized as it happens, surfacing in-the-moment context and next-best-action guidance for agents and auto-generating notes and resolution details, so time is spent resolving issues rather than documenting them.AI-Powered Sentiment Analysis: Providing supervisors visibility into caller experiences and coaching opportunities at scale.Unified Analytics Integrated with ServiceNow Platform Analytics: Contact center data flows directly into Platform Analytics to create a single, real-time source of truth across voice and digital channels, replacing labor-intensive manual reporting.Priority Routing for Critical Care: Requests tied to time-sensitive patient care are identified and escalated quickly using data already in ServiceNow.

Proven Results in Healthcare
The health system joins a growing roster of healthcare organizations modernizing service operations with 3CLogic. At Cleveland Clinic, which deployed 3CLogic’s platform natively within ServiceNow, first-call resolution rose from under 60% to more than 86%, more than 20% of incoming calls were resolved through voice self-service, and monthly reporting that once required a full week was reduced to 45 minutes, the kind of efficiency and cost gains the health system aims to achieve.

“Healthcare providers are under enormous pressure to do more with lean, specialized teams, and the IT service desk is no exception,” explains Bob Doherty, Vice President of Global Sales at 3CLogic. “By embedding real-time transcription, live-agent automation, and unified analytics directly into ServiceNow, we’re helping this health system turn every call into actionable intelligence, resolving issues faster, reducing manual work, and lowering the operational cost of delivering support at scale.”

3CLogic is a ServiceNow certified Elite Build Partner with offerings available for ServiceNow IT Service Management, CRM and Industry Workflows, and HR Service Delivery . The organization will attend ServiceNow’s upcoming World Forums in New York City, Chicago, London, and Amsterdam where it will showcase its latest voice platform an AI innovations.

For more information, visit 3CLogic.com.

About 3CLogic
3CLogic transforms customer and employee experiences with its patented and award-winning AI-powered cloud contact center solutions purpose-built to enhance today’s leading CRM and Customer Service Management platforms. Globally available and leveraged by the world’s leading brands, its offerings empower enterprise organizations with innovative capabilities, such as intelligent self-service, Voice AI, agent automation & coaching, real-time transcription, and AI-powered sentiment analytics–all designed to lower operational costs, maximize ROI, and deliver better, faster, and more personalized interactions for IT, employee, and customer service. For more information, please visit www.3clogic.com.

ServiceNow, the ServiceNow logo, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries.

View original content to download multimedia:https://www.prnewswire.com/news-releases/major-multi-hospital-system-selects-3clogic-to-modernize-it-service-operations-with-voice-ai-for-servicenow-302841610.html

SOURCE 3CLogic

Continue Reading
Click to comment

Leave a Reply

Your email address will not be published. Required fields are marked *

Technology

EDF power solutions, Al Khadra Partners and OQAE reach Financial Close on the 120 MW JBB Wind Project in the Sultanate of Oman

Published

on

By

Consortium led by EDF power solutions, Al Khadra Partners and OQ Alternative Energy finances the 120 MW Jaalan Bani Bu Ali (JBB) Wind Independent Power ProjectProject due to begin commercial operations in Q3 2027Once operational, the wind farm will supply low carbon electricity to more than 13,500 Omani households and avoid over 270,000 tonnes of CO₂ emissions annually

MUSCAT, Oman, Aug. 11, 2026 /PRNewswire/ — A consortium led by EDF power solutions, Al Khadra Partners and OQ Alternative Energy (OQAE), today announced the successful achievement of financial close for the 120-megawatt (MW) Jaalan Bani Bu Ali (JBB) Wind Independent Power Project in the Sultanate of Oman.

The project follows the execution of a 20-year Power Purchase Agreement (PPA) with Nama Power and Water Procurement Company (Nama PWP) and marks a significant milestone towards the delivery of one of Oman’s largest onshore wind farms.

Located in the South Al Sharqiyah Governorate, approximately 440 km from the Port of Duqm, the project will comprise 16 wind turbines, each with a generation capacity of 7.7 MW. The commercial operation is expected in Q3 2027.

Once operational, the JBB Wind Farm is expected to generate sufficient renewable electricity to power more than 13,500 Omani households annually, while avoiding over 270,000 tonnes of CO₂ emissions each year. The project will also contribute to local economic development through job creation, skills transfer, and opportunities for Omani businesses throughout the construction and operational phases.

The project supports Oman Vision 2040 and the Sultanate’s objective of increasing the share of renewable energy in the national electricity mix to at least 30% by 2030, while advancing the country’s Net Zero 2050 ambitions.

Luc Koechlin, CEO Middle East of EDF power solutions, said: “Achieving financial close on the JBB Wind Project is a major milestone for all partners involved and demonstrates the confidence of lenders in both the project and Oman’s renewable energy market. This project marks EDF power solutions’ inaugural wind transaction in Oman, further strengthening our commitment to supporting the Sultanate’s energy transition through the development of competitive and low-carbon energy solutions. Together with our partners Al Khadra Partners and OQAE, we are proud to contribute to Oman Vision 2040 and its long-term decarbonization objectives.”

Sheikha Hind Bahwan, Chairperson of Al Khadra Partners, commented: “The successful financial close of the JBB Wind Project marks a significant milestone for our partnership and underscores our shared commitment to advancing Oman’s clean energy transition. As part of the Hind Bahwan Group, which is developing more than 3 GW of power projects across the Sultanate, we are proud to collaborate with EDF power solutions and OQ Alternative Energy in delivering one of the country’s landmark renewable energy project. This achievement reflects the strength of our partnership and our confidence in Oman’s vision for a sustainable, diversified energy future. Together, we are creating long-term economic, environmental, and social value that will benefit the Sultanate and its communities for generations to come.”

Mr. Salim Said Al Kamyani, CEO of OQ Alternative Energy, said: “Achieving financial close for the JBB Wind Project is an important milestone that demonstrates the progress Oman is making in translating its renewable energy ambitions into tangible projects. JBB represents more than 120 MW of new renewable capacity; it is part of a wider transformation of the Sultanate’s energy system and an investment in its long-term economic resilience. As Oman’s National Champion for Renewable Energy, OQAE is committed to harnessing the country’s exceptional renewable resources to strengthen energy security, diversify the energy mix and support sustainable economic growth. Projects such as JBB also create opportunities to build local capabilities, strengthen Omani supply chains and generate lasting In-Country Value. Together with EDF power solutions and Al Khadra Partners, we are proud to advance a project that contributes directly to Oman Vision 2040 and Net Zero 2050, while creating enduring value for the Sultanate and future generations.”

About EDF power solutions

EDF power solutions is an international energy company which develops, builds and operates renewable and low-carbon energy production facilities as well as flexible power and electricity transmission solutions.

As a major player in the energy transition worldwide, EDF power solutions deploys, within EDF, competitive, responsible and value-creating projects. In 25 countries, our teams show their commitment to local stakeholders every day, adding their expertise and capacity for innovation to the fight against climate change.

EDF power solutions operates 31GW of gross installed power capacity worldwide. Leveraging on its technological and commercial skills as well as local knowledge, EDF power solutions develops innovative offers, to support the move towards decarbonisation and develop more efficient electrical systems.

EDF power solutions offer a large range of technologies to produce low carbon electricity (wind power, solar, hydraulics, biomass), increase power system flexibility (battery storage, PSP, low carbon thermal hybrid solution etc.) and to reduce its customers’ carbon footprint (electrical mobility, hydrogen, off-grid solutions, mini-grids, etc.).

Contacts:

For more information: www.uae.edf.com 
Follow us on LinkedIn https://www.linkedin.com/company/edfmiddleeast 

About Al Khadra Partners

Al Khadra Partners part of the Hind Bahwan Group is committed to accelerating the region’s energy transition. With a strategic focus on renewable energy initiatives across the Middle East, Al Khadra invests in and develops a diverse portfolio of clean-energy solutions, including solar, battery storage, onshore wind, power-to-X technologies, and sustainable mobility. Guided by Sheikha Hind Bahwan’s vision for sustainability, innovation, and In-Country Value creation, Al Khadra aims to deliver impactful, future-ready projects that contribute to national climate goals, strengthen energy security, and support long-term socio-economic development. Through its collaborative approach and commitment to excellence, Al Khadra continues to play a leading role in shaping a cleaner, more resilient energy future for the region.

Contacts:

For more information: www.hindbahwangroup.com 
Follow us on LinkedIn: https://www.linkedin.com/company/hind-bahwan-group

About OQ Alternative Energy (OQAE)

OQ Alternative Energy (OQAE), a subsidiary of OQ, is the Sultanate of Oman’s National Champion for Clean Energy. Established in 2020, OQAE contributes to the country’s clean energy transition in line with Oman Vision 2040 and Net Zero 2050. Its portfolio includes large-scale solar and wind projects, green hydrogen and ammonia ventures, energy efficiency, and industrial decarbonisation — driving long-term value creation, energy security, and sustainable growth for Oman.

View original content:https://www.prnewswire.co.uk/news-releases/edf-power-solutions-al-khadra-partners-and-oqae-reach-financial-close-on-the-120-mw-jbb-wind-project-in-the-sultanate-of-oman-302848120.html

Continue Reading

Technology

Resolve Named a Leader in the QKS Group SPARK Matrix™: AI Solutions for ITSM, 2026

Published

on

By

Recognition highlights Resolve’s leadership in agentic AI, enterprise orchestration, and autonomous IT operations.

NEW YORK, Aug. 11, 2026 /PRNewswire/ — Resolve today announced it has been named a Leader in the QKS Group SPARK Matrix™: AI Solutions for ITSM, 2026. The designation recognizes Resolve’s agentic AI platform for helping enterprises automate and orchestrate IT operations while accelerating autonomous issue resolution.

The QKS Group SPARK Matrix™ evaluates leading AI Solutions for ITSM vendors based on technology excellence and customer impact. Resolve was recognized for its unified platform that combines AI agents, workflow orchestration, and intelligent automation to help organizations improve service delivery, reduce operational complexity, and resolve issues faster.

As enterprises look to modernize IT operations and reduce manual work, Resolve enables autonomous resolution across IT service management, infrastructure, cloud, network, and business operations. Its Agentic Resolution Fabric unifies AI-powered Knowledge, Automation, and Assist Agents into a single platform that detects, diagnoses, and resolves issues with minimal human intervention. By combining agentic AI with enterprise orchestration, Resolve helps organizations reduce ticket volume, lower MTTR, decrease ITSM costs, and accelerate their journey toward Zero Ticket IT.

“Organizations are moving beyond isolated automation toward autonomous operations powered by AI agents that understand intent, orchestrate work across the enterprise, and resolve issues with minimal human intervention,” said Dave Hawkins, CEO of Resolve. “Being recognized as a Leader by QKS Group reinforces our vision for the Autonomous Enterprise and our commitment to helping customers eliminate repetitive work, accelerate resolution, and free IT teams to focus on higher-value initiatives.”

The QKS Group SPARK Matrix™ provides an in-depth assessment of market dynamics, technology innovation, competitive positioning, and customer impact to help organizations evaluate AI solutions for IT service management. The research recognizes vendors that demonstrate differentiated capabilities and deliver measurable business value.

“Resolve’s strategy aligns with evolving ITSM priorities through the integration of AI agents, workflow orchestration, and automation within a unified platform, supporting end-to-end incident resolution and service fulfillment across complex IT environments,” said Gaurav Kumar, Analyst at QKS Group.

The full QKS Group SPARK Matrix™: AI Solutions for ITSM, 2026 report is available from QKS Group.

Additional Resources

Learn more about Resolve: https://resolve.io 

About Resolve

Resolve is redefining IT and network operations with an agentic automation and orchestration platform built for the autonomous enterprise. Its platform automates manual workflows to detect, diagnose, and resolve requests and incidents before they impact the business. By transforming reactive workflows into proactive, self-healing systems, Resolve slashes ticket volume and alert noise by up to 90%, reduces MTTR from hours to minutes, and empowers IT teams to scale without increasing staff. Learn more at resolve.io.

Media Contact
Resolve
Erin Anderson
VP, Marketing
erin.anderson@resolve.io

About QKS Group

QKS Group is a global analyst and advisory firm helping enterprises, technology vendors, and investors make trusted, data-driven decisions. Our portfolio spans the flagship SPARK Matrix™ evaluation framework, SPARK Plus™ analyst advisory platform, QKS Intelligence™ for market and competitive tracking, and QKS Community™ for CXO leaders and practitioners. All offerings are powered by a Human-Intelligence-driven framework and QKS’s closed-loop research methodology – integrating expert-led insights, quantitative modeling, and continuous validation to deliver credible, outcome-focused intelligence.

For more available research, please visit Research

Media Contacts:
Anish
PR & Media Relations
QKS Group
5th Floor, Wing 2, Cluster C,
EON Free Zone, Kharadi,
Pune, India
Email: support@qksgroup.com
Content Source: https://qksgroup.com/newsroom/resolve-named-a-leader-in-the-qks-group-spark-matrix-ai-solutions-for-itsm-2026-1755
Connect with us on LinkedIn- https://www.linkedin.com/company/qksgroup/

 

View original content to download multimedia:https://www.prnewswire.com/news-releases/resolve-named-a-leader-in-the-qks-group-spark-matrix-ai-solutions-for-itsm-2026-302848134.html

SOURCE QKS Group

Continue Reading

Technology

QYSEA Unveils Strategic Vision for Intelligent Underwater Task Systems on Its 10th Anniversary

Published

on

By

SHENZHEN, China, Aug. 11, 2026 /PRNewswire/ — As QYSEA marks its 10th anniversary, the company today unveiled its strategy for the next stage of development toward intelligent underwater task systems. The strategy represents QYSEA’s vision to build the foundation for intelligent underwater operations, where underwater environments can be better modeled, missions can be executed autonomously, and robotic systems can collaborate across connected networks.

The complexity and variability of the underwater environments present shared challenges across the industry, requiring a solid foundation built on reliable robotic capabilities, adaptive task execution, and the ability to perceive and interpret operational conditions. Building on a decade of innovation and a global presence spanning more than 130 countries and regions, QYSEA’s journey has progressed through two key stages. The first stage focused on making professional underwater robotics more accessible through compact structural design, six-degree-of-freedom omnidirectional mobility, and vertically integrated R&D and manufacturing capabilities, lowering deployment barriers and enabling broader application. The second stage expanded QYSEA’s capabilities from underwater observation to professional task execution, covering inspection, measurement, and surveying through integrated robotic platforms, modular payloads, and software solutions.

To date, QYSEA has been granted more than 120 patents worldwide, reflecting its sustained investment in underwater robotics innovation. This technological foundation has been validated through real-world deployments across critical industries, including deployments with major energy companies in the Middle East for offshore jacket, water tank and pipeline inspections, as well as underwater mapping and modeling; support for European ship inspection providers conducting classification-compliant inspections, and salmon farming operations in Norway and Chile, where QYSEA enables standardized net-pen inspections and seabed monitoring.

“The next decade of underwater robotics will be defined not only by what a robot can do during a mission, but by what every mission teaches the system,” said Belinda Zhang, CEO of QYSEA. “By combining physical world understanding, autonomous mission execution and robotic collaboration networks, QYSEA aims to enable more complex underwater tasks with greater safety, consistency and intelligence.”

Looking ahead, QYSEA believes intelligent underwater task systems will reshape how industries approach underwater operations — enabling more standardized, efficient and scalable ways to inspect, maintain and manage complex underwater assets. By combining robotics, AI and accumulated mission data, QYSEA is laying the foundation for a new era of underwater physical intelligence, where the underwater world can be better perceived, understood and managed.

Website: https://www.qysea.com

Contact: info@qysea.com 

View original content to download multimedia:https://www.prnewswire.com/news-releases/qysea-unveils-strategic-vision-for-intelligent-underwater-task-systems-on-its-10th-anniversary-302847027.html

SOURCE QYSEA

Continue Reading

Trending