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Major Multi-Hospital System Selects 3CLogic to Modernize IT Service Operations with Voice AI for ServiceNow

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The deployment embeds real-time transcription, live-agent automation, and unified analytics directly within ServiceNow, helping a major healthcare provider resolve IT issues faster and lower the cost of support.

ROCKVILLE, Md., Aug. 4, 2026 /CNW/ — 3CLogic, the leading AI-powered voice platform purpose-built for ServiceNow, today announced that a northeastern health network has selected its Voice AI and contact center solution to modernize its IT service desk and unify voice with its existing ServiceNow® platform. The selection comes as the healthcare provider moves to consolidate vendors, retire aging telephony, and bring AI-driven automation to the team that keeps its clinical and administrative workforce running.

Modernizing Support for a Large, Time-Sensitive Workforce
The organization’s IT Service Desk is the front line for tens of thousands of clinicians, staff, and suppliers across its network of hospitals and regional clinics. A comparatively small, specialized team is responsible for sourcing, triaging, and resolving consistently high call volumes from password resets and access issues to requests that can directly affect patient care.

Because the legacy telephony operated separately from ServiceNow, agents had to verify callers manually, move between disconnected systems, and log details by hand, while leaders assembled performance data from multiple tools. For the lean IT team serving a much larger and time-sensitive audience, that inefficiency carried a measurable operational and financial cost that compounded with every added minute of handle time, every request that could have been automated, and every manually created report. Modernizing those workflows, the health system recognized, was as much a cost-reduction initiative as a service-quality one.

AI and Automation, Native to ServiceNow
After evaluating competing platforms, the health system selected 3CLogic for its native ServiceNow integration and its ability to bring AI directly into the flow of every interaction. The deployment will deliver:

ServiceNow-Integrated Contact Center with Intelligent Voice Workflows: Modern, self-service voice flows for high-frequency requests such as password resets, plus automated outage deflection that detects an active major incident, links callers to the master ticket, creates a child incident, and returns an incident ID without live-agent involvement.Real-Time Transcription with Live-Agent Automation: Every call is transcribed and summarized as it happens, surfacing in-the-moment context and next-best-action guidance for agents and auto-generating notes and resolution details, so time is spent resolving issues rather than documenting them.AI-Powered Sentiment Analysis: Providing supervisors visibility into caller experiences and coaching opportunities at scale.Unified Analytics Integrated with ServiceNow Platform Analytics: Contact center data flows directly into Platform Analytics to create a single, real-time source of truth across voice and digital channels, replacing labor-intensive manual reporting.Priority Routing for Critical Care: Requests tied to time-sensitive patient care are identified and escalated quickly using data already in ServiceNow.

Proven Results in Healthcare
The health system joins a growing roster of healthcare organizations modernizing service operations with 3CLogic. At Cleveland Clinic, which deployed 3CLogic’s platform natively within ServiceNow, first-call resolution rose from under 60% to more than 86%, more than 20% of incoming calls were resolved through voice self-service, and monthly reporting that once required a full week was reduced to 45 minutes, the kind of efficiency and cost gains the health system aims to achieve.

“Healthcare providers are under enormous pressure to do more with lean, specialized teams, and the IT service desk is no exception,” explains Bob Doherty, Vice President of Global Sales at 3CLogic. “By embedding real-time transcription, live-agent automation, and unified analytics directly into ServiceNow, we’re helping this health system turn every call into actionable intelligence, resolving issues faster, reducing manual work, and lowering the operational cost of delivering support at scale.”

3CLogic is a ServiceNow certified Elite Build Partner with offerings available for ServiceNow IT Service Management, CRM and Industry Workflows, and HR Service Delivery . The organization will attend ServiceNow’s upcoming World Forums in New York City, Chicago, London, and Amsterdam where it will showcase its latest voice platform an AI innovations.

For more information, visit 3CLogic.com.

About 3CLogic
3CLogic transforms customer and employee experiences with its patented and award-winning AI-powered cloud contact center solutions purpose-built to enhance today’s leading CRM and Customer Service Management platforms. Globally available and leveraged by the world’s leading brands, its offerings empower enterprise organizations with innovative capabilities, such as intelligent self-service, Voice AI, agent automation & coaching, real-time transcription, and AI-powered sentiment analytics–all designed to lower operational costs, maximize ROI, and deliver better, faster, and more personalized interactions for IT, employee, and customer service. For more information, please visit www.3clogic.com.

ServiceNow, the ServiceNow logo, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries.

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Guidepoint Relocates Shanghai Office to Strengthen Regional Presence

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SHANGHAI, Sept. 21, 2026 /PRNewswire/ — Guidepoint, a global pioneer in access to expert insight, today announced the relocation of its Shanghai office to the Bund Center on East Yan’an Road.

Building on more than a decade of sustained growth in China, the relocation positions Guidepoint in the heart of Shanghai’s business district, bringing the firm closer to the clients and partners it serves while providing a modern, collaborative workspace for its growing team.

“Research today has evolved beyond standalone expert calls to more connected, AI-enabled workflows,” said Michael Wang, Guidepoint’s Director and Head of China. “The new Shanghai office brings together capabilities across research, product innovation, compliance, and operations, reinforcing Guidepoint’s commitment to delivering source-backed insight through rigorous standards, transparency, and integrity.”

“Shanghai remains one of the world’s most influential centers for business and finance, connecting decision-makers across industries and markets,” said Chris Bonsi, Head of APAC. “This relocation reinforces our long-term commitment to the region and strengthens our ability to serve clients and attract top talent.”

As demand for expert-led, source-backed insight continues to grow, Guidepoint is focused on expanding its research capabilities by combining expert knowledge, proprietary content, and technology-enabled workflows to help clients move from uncertainty to conviction with greater speed and confidence.

About Guidepoint
Guidepoint provides real-time access to expert insights, combining human expertise with AI-powered research tools to deliver knowledge at scale. Backed by a global network of more than 2M+ subject-matter experts, Guidepoint equips institutional investors, consulting firms, and corporations with the context they need across companies, markets, and trends. Through live, asynchronous, and agentic workflows, Guidepoint embeds expert knowledge directly into decision-making, turning answers into action when timing matters most.

More on Guidepoint

View original content:https://www.prnewswire.com/apac/news-releases/guidepoint-relocates-shanghai-office-to-strengthen-regional-presence-302880268.html

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Reap Launches First Ever Managed Fraud and Risk Service for Card Programs

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Reap Sentry configures and manages fraud controls for clients’ card programs, eliminating the need for additional monitoring tools or in-house fraud specialists.

HONG KONG, Sept. 21, 2026 /PRNewswire/ — Reap, a global financial technology company that enables financial connectivity and access for businesses worldwide through stablecoin-enabled infrastructure, today announced the launch of Reap Sentry, a managed card fraud and risk service. Through Sentry, Reap manages a client’s end-to-end transaction risk management – from configuring fraud rules and screening authorisations in real time to investigating alerts, processing chargebacks, and reporting confirmed fraud to Visa. Clients do not need to build or license additional fraud-monitoring tools, or hire a dedicated fraud team.

Payment card fraud losses worldwide totalled USD 33.41 billion in 2024 (The Nilson Report, January 2026), tied to global card volume of USD 51.920 trillion (The Nilson Report, January 2026). Every card in circulation is a live payment instrument, with authorisation decisions made in milliseconds. Fraud must be stopped at the point of authorisation, not afterwards, as the knock-on costs of fraud can often exceed the value of the fraud itself. Meanwhile, evolving attack patterns make fraud management an ongoing operational function.

Built on the technology within Reap’s issuing portfolio, Sentry combines the fraud policy, tooling, and day-to-day operations required to manage transaction risk effectively. Having issued millions of cards over eight years of card issuance, Reap brings to Sentry controls informed by fraud patterns observed across its entire issuing portfolio. These controls are tailored to each client’s business profile, including its cardholder segments, geographic footprint, and stated risk appetite.

Sentry conducts ongoing screening and declines suspected fraud in real time at authorisation; triages and investigates alerts; and continuously updates controls as new threats emerge, including BIN attacks and merchant breaches. The service also processes and represents chargebacks submitted by clients, reports confirmed fraud, and provides program performance reporting on an agreed cadence. Controls are reviewed and refined as each program evolves, without requiring client intervention. Clients can integrate with Sentry through a single Reap API.

Reap protects the authorisation layer it operates and observes, while clients retain responsibility for the cardholder relationship and key first-party fraud entry points, including onboarding, identity verification and account access.

“Most companies launching a card programme have to build a fraud function from day one. Doing so requires specialist tooling, dedicated expertise and several months of preparation before they can safely issue a single card, by which point the threat landscape may already have shifted. That is rarely how a team wants its first months to go.” said Harris Leow, Head of Product, Reap. “Sentry takes on that entire card fraud function: our controls, data and specialists, tailored to each card programme.”

Sentry is available to new Reap card issuing clients and to existing clients at contract renewal, on Reap’s own API.

To find out more about Sentry, visit our website: https://reap.global/products/sentry-fraud-risk-management

About Reap
Reap is a global financial technology company that enables financial connectivity and access for businesses worldwide through stablecoin-enabled infrastructure. We transform the financial landscape through more efficient money movement by merging traditional finance with digital assets, bridging disparate economies and connecting key financial markets.

Reap was an early leader in Asia to incorporate stablecoins into our solutions. In 2025, Reap processed billions in stablecoin-funded transaction flows. From stablecoin-enabled corporate cards to cross-border payments, we streamline financial operations and empower companies to scale with our integrated business accounts and embedded finance solutions.

Founded and headquartered in Hong Kong, Reap employs 300 people worldwide. More information about Reap can be found at reap.global.

View original content to download multimedia:https://www.prnewswire.com/apac/news-releases/reap-launches-first-ever-managed-fraud-and-risk-service-for-card-programs-302883396.html

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Envision Energy Powers Morocco’s First Large-Scale Battery Storage System at OCP’s Benguerir Mining Site

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BENGUERIR, Morocco, Sept. 21, 2026 /PRNewswire/ — Envision Energy, a global leader in green technology, today announced the successful energisation of Morocco’s first large-scale lithium iron phosphate (LFP) battery energy storage system at OCP Green Energy’s Benguerir mining site. The 25 MW / 125 MWh system was supplied and commissioned by Envision Energy under a contract signed in late 2025, and is now undergoing testing before entering commercial operation.

Envision Energy provided the full storage system and led the commissioning work, integrating the BESS with the site’s solar generation, grid conditions and industrial load profile. The system is designed to shift surplus solar power from daytime generation to peak consumption hours, reducing the site’s peak-hour electricity bill by approximately 25%.

With five hours of storage capacity, the BESS functions as an industrial energy management tool rather than a short-duration grid asset. It is supported by USD 20 million from the Clean Technology Fund, managed through the African Development Bank Group, and is designed for a 25-year lifetime with daily charge-discharge cycles. For OCP, the value lies not in battery capacity, but in the system’s ability to reduce peak-hour costs over a 25-year operating life.

“The successful energisation of Morocco’s first large-scale battery storage project demonstrates the reliability, flexibility and cost-effectiveness of integrated renewable-plus-storage solutions in industrial applications,” said John Lee, General Manager of Envision Energy for the Middle East and Africa. “Envision is proud to be part of this landmark project and to contribute green technology to Morocco’s energy transition.”

As highlighted in OCP Group’s official press release announcing the milestone, Omar Kadir, CEO of OCP Green Energy, said: Storage is the natural extension of our energy strategy. It allows us to reconcile the variable output of renewable energy with the continuous needs of our industrial platforms, while strengthening the reliability of our energy supply. Beyond OCP Group’s own needs, this technology paves the way for a more harmonious integration of renewable energy into the national power system. By bringing greater flexibility and resilience to the grid, it will help accelerate the deployment of renewable capacity.”

The project marks a significant milestone for battery storage and industrial decarbonisation in Morocco. It supports the country’s target of achieving 52% of installed electricity capacity from renewable sources by 2030 and serves as a benchmark for industrial decarbonisation across Africa.

View original content to download multimedia:https://www.prnewswire.co.uk/news-releases/envision-energy-powers-moroccos-first-large-scale-battery-storage-system-at-ocps-benguerir-mining-site-302884224.html

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