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Veho Research Finds Delivery Is Reshaping Brand Loyalty, One Package at a Time

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Three in four shoppers are more likely to buy again after a positive delivery experience, while missed promises are disrupting customers’ lives and costing retailers business

NEW YORK, Aug. 5, 2026 /PRNewswire/ — Veho today released its State of Delivery 2026 report, based on nearly 2,000 active online shoppers across the United States. The research examines how delivery shapes where consumers shop and whether they return.

The findings challenge two long-standing industry assumptions: that delivery is primarily a cost to minimize and that speed alone defines a good experience.

For consumers, delivery is part of the brand experience. 

75% of shoppers say a positive delivery experience makes them more likely to purchase from a retailer again.40% have stopped buying from a retailer after a package never arrived, and 33% have done so after a late delivery

The effects extend well beyond the doorstep. 

45% of shoppers say a poor delivery experience has ruined a vacation, special event, or holiday22% say a delayed delivery has caused them to lose sleep, while 20% say one has made them cry

For retailers, those failures do more than delay a package; they create a negative memory consumers associate with the brand.

“For decades, retailers have invested in personalizing discovery, product recommendations, and offers, then entrusted the final and most tangible part of the e-commerce experience to delivery networks built for a different era,” said Catherine Dummitt, VP of Marketing at Veho. “Consumers do not care which company carried the package to their doorstep; when it arrives late or not at all, they blame the brand. The reverse is also true. When an order arrives when and how a customer needs it, the brand earns the credit. That is how delivery becomes a competitive advantage: by building trust, creating moments of joy, and giving customers a reason to return.”

Delivery Drives Customer Acquisition and Conversion

The survey found that delivery influences customer acquisition before an order is placed, and even established brand preference may not be enough to overcome gaps in delivery optionality and experience.

54% of shoppers have purchased from a retailer for the first time specifically because of the delivery options offered at checkout56% have abandoned a cart because the available delivery options did not meet their needs89% have purchased from Amazon or Walmart instead of a retailer they preferred because of the delivery experience; 51% say they do so frequently

The findings make clear that delivery is not downstream of the purchase decision. It is a key part of it. For e-commerce and marketing leaders, the implication is stark: every dollar spent building brand affinity can be undone at checkout or on the way to the doorstep. Delivery drives acquisition, conversion, and retention, yet it is still too often managed as a cost to simply reduce.

Retailers Remain Accountable for the Delivery Experience

The research highlights that consumers do not separate the product from the experience of receiving it.

26% say delivery determines their satisfaction with a purchase more than the product itself, while another 47% say the two matter equally30% say they have stopped purchasing from a retailer after receiving no proactive communication about a delivery delay

Consumers associate delivery outcomes with the brand, making delivery a measure of business performance, not simply an operational one.

Consumers Want Speed, but on Their Terms

Delivery speed remains essential, with 95% of shoppers saying it is important. But shoppers do not need the same speed for every order. Consistency matters to 92%, while 67% want the ability to choose among different delivery speeds.

The right delivery experience depends on the moment, the customer, and the order.

60% have canceled plans or changed their schedule simply to be home for a package44% say they would try a brand they have never purchased from if it offered greater control over when and how an order arrived

The findings point to a more personalized model: faster delivery when timing matters, a more economical option when it does not, and certainty and communication throughout. For retailers, the opportunity is not to move away from speed, but to give each customer the speed, control, and experience the order requires.

To learn more, download Veho’s full State of Delivery 2026 report here: https://www.shipveho.com/whitepaper/state-of-ecommerce-delivery-2026-the-new-standard-is-personalized.

Methodology
The State of Delivery 2026 report is based on a survey of 1,954 active online shoppers across the United States, aged 18 to 80, who make online purchases at least once per month.

About Veho
Veho partners with the world’s leading brands to transform delivery from a cost center into a driver of customer trust, loyalty, and growth. Purpose-built for e-commerce, Veho serves brands like Macy’s, Sephora, Lululemon, Stitch Fix, and HelloFresh with a 99% on-time delivery rate and a 4.9/5 customer satisfaction score. Named to Fast Company’s list of the World’s Most Innovative Companies in 2026, Veho is proving that delivery is the brand experience. For more information, visit shipveho.com.

Media Contact
Catherine Dummitt, catherine.dummitt@shipveho.com

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SOURCE Veho

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Gregg Meyer, Harvard Physician and Health System Leader, Affiliates with Cornerstone Research

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August 5, 2026

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Dr. Meyer brings more than thirty years of experience in value-based care, hospital operations, vertical integration, and healthcare quality measurement.

BOSTON, Aug. 5, 2026 /PRNewswire/ — Cornerstone Research announced today that Gregg S. Meyer, a professor of medicine at Harvard Medical School and physician at Massachusetts General Hospital, has affiliated with the firm.

An expert in healthcare delivery systems, value-based care, and population health management, Dr. Meyer has extensive experience as a health system executive, practicing physician, and healthcare researcher. He has also served as medical director of the Massachusetts General Physicians Organization (MGPO), one of the largest multispecialty medical groups in the United States.

Healthcare antitrust, merger, and vertical integration expertise

Dr. Meyer’s combination of executive leadership, clinical practice, and health policy research positions him to analyze matters involving hospital and physician-group operations, vertical integration, healthcare mergers, physician incentives, quality measurement, and provider contract negotiations, among others.

Dr. Meyer has held concurrent senior leadership roles at the Boston-based Mass General Brigham health system. As president of the Community Division, he oversaw strategy and operations across multiple hospitals, home care services, and physician groups. His work as executive vice president of value-based care integrated the system’s health insurance organization and population health management programs across hospitals, primary care, and ambulatory and urgent care sites.

“Gregg brings a rare breadth of health system leadership: he has run hospital operations, has managed physician groups, and has worked with provider-sponsored health insurance to build a top-tier value-based care program,” said Dina Older Aguilar, senior vice president and cohead of Cornerstone’s healthcare practice. “He knows firsthand how hospitals, insurers, and physician groups actually work together, and that perspective offers clients real insight into healthcare antitrust and merger disputes.”

Healthcare quality leadership and research

Dr. Meyer’s experience also includes work in the federal government. He directed the Center for Quality Improvement and Patient Safety at the Agency for Healthcare Research and Quality (AHRQ), part of the U.S. Department of Health and Human Services (HHS). In that capacity, he shaped federal quality agendas and coordinated patient-safety research across government agencies.

A widely published researcher, Dr. Meyer has authored or coauthored more than 100 articles, editorials, chapters, and monographs on topics including healthcare quality measurement, pay-for-performance payment models, medical workforce modeling, and the outcomes of medical procedures.

He has served on national and international committees focused on healthcare quality and safety, among them the World Health Organization’s Scientific Peer Review Group on Health Systems Performance Assessment, the Joint Commission on Accreditation of Healthcare, and NASA’s Medical Policy Board.

Dr. Meyer holds an M.D., earned magna cum laude, from Albany Medical College and an S.M. from the Harvard School of Public Health. A Rhodes Scholar, he earned an M.Sc. from the University of Oxford and a B.S., summa cum laude, from Union College.

About Cornerstone Research

Cornerstone Research is at the forefront of economic and financial consulting, delivering the rigorous analytical solutions required to navigate complex disputes. The firm draws from an extensive network of prominent academic and industry experts to support each matter effectively. Pairing a deep understanding of economics and finance with a suite of industry-leading artificial intelligence and machine learning tools, Cornerstone provides clients with a sophisticated, tailored approach. A reputation for innovation, precision, and excellence has defined Cornerstone since 1989. That momentum continues with over 1,000 professionals collaborating across nine offices in the US, UK, and EU. Learn more at https://www.cornerstone.com/.

View original content to download multimedia:https://www.prnewswire.com/news-releases/gregg-meyer-harvard-physician-and-health-system-leader-affiliates-with-cornerstone-research-302843929.html

SOURCE Cornerstone Research

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E Street Technologies to Support Office of Naval Research STEM Internships, Outreach, and Website Support Through Huna Research Associates JV

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August 5, 2026

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WASHINGTON and HERNDON, Va., Aug. 5, 2026 /PRNewswire/ — E Street Technologies LLC (ESTech), a wholly owned subsidiary of the Universities Space Research Association (USRA), will support the Office of Naval Research (ONR) Internships, Outreach, and Website Support contract through Huna Research Associates JV, LLC (HRA), a joint venture between protégé HunaTek Operations Services, LLC (HTOS) and mentor E Street Technologies LLC under the Small Business Administration Mentor-Protégé program.

The Indefinite Delivery/Indefinite Quantity (IDIQ) contract has a ceiling of $69 million, with a period of performance from July 22, 2026, through July 21, 2031. Under the contract scope, HRA will support programs that include the Science and Engineering Apprenticeship Program (SEAP), the Naval Research Enterprise Internship Program (NREIP), the Naval Horizons Program, Short-Term Internship Programs, the Department of the Navy HBCU/MI Program, the Naval STEM Website, and Naval STEM Outreach.

“E Street Technologies LLC is proud to support Huna Research Associates JV, LLC and the Office of Naval Research in advancing programs that help prepare students for meaningful engagement with Naval science and technology,” said Dr. Carol Kory, ESTech President. “Through ESTech and USRA, we bring more than five decades of experience administering internships, fellowships, university consortia, and workforce development programs, along with a national network of 124 PhD-granting universities.

“This work aligns directly with ESTech and USRA’s mission to connect talent, universities, and federal science and technology priorities,” said Dr. Elsayed Talaat, USRA President and CEO. “By supporting HRA’s execution of the ONR STEM contract, ESTech will help strengthen the bridge between students, academic institutions, and Department of the Navy science and technology opportunities.”

About E Street Technologies LLC

E Street Technologies LLC is a wholly owned subsidiary of the Universities Space Research Association. Through USRA, ESTech connects educational institutions with the federal government to advance science and technology and brings extensive experience supporting internships, fellowships, university consortia, and workforce development programs. [HRA Intro | Word]

About Huna Research Associates JV, LLC

Huna Research Associates JV, LLC is a joint venture between protégé HunaTek Operations Services, LLC, a certified 8(a), Alaska Native Corporation-owned entity, and mentor E Street Technologies LLC under the Small Business Administration Mentor-Protégé program. HRA brings expertise delivering technical and programmatic solutions to the federal government across customers including the U.S. Navy, U.S. Army, U.S. Air Force, U.S. Space Force, Department of Energy, Department of Homeland Security, National Science Foundation, U.S. Geological Survey, and NASA.

MEDIA CONTACT:

Suraiya Farukhi, Ph.D. 
Universities Space Research Association (USRA)
Sfarukhi@usra.edu 

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SOURCE Universities Space Research Association

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SettlementOne Partners with Secure Insight to Bring Wire Fraud Protection to Mortgage Lenders

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August 5, 2026

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SettlementOne, a leading provider of credit reporting, data, and verification solutions, and Secure Insight, the first-to-market closing table vendor management and wire fraud solution provider, today announced a strategic partnership offering instant verification of settlement agent risk assessment together with verified wire instructions.

AUSTIN, Texas, Aug. 5, 2026 /PRNewswire-PRWeb/ — SettlementOne, a leading provider of credit reporting, data, and verification solutions, and Secure Insight, the first-to-market closing table vendor management and wire fraud solution provider, today announced a strategic partnership offering instant verification of settlement agent risk assessment together with verified wire instructions. Under the terms of the deal, Secure Insight’s Closing Guard solution will become a new product offering within SettlementOne’s software platform for mortgage lenders.

“Risk mitigation and fraud prevention have long been top priorities at SettlementOne, and Secure Insight’s Closing Guard fills a gap for our lending clients.”

“Risk mitigation and fraud prevention have long been top priorities at SettlementOne, and Secure Insight’s Closing Guard fills a gap for our lending clients,” said Cheryl Kenney, SVP, Sales and Marketing of SettlementOne. “Secure Insight’s customer-first approach aligns closely with our values at SettlementOne and we’re pleased this partnership will allow us to offer our mutual clients another layer of protection through the platform they already use without any additional vendor complexity to manage. This is a meaningful step forward in reducing risk for both lenders and consumers.”

SettlementOne has always operated on a simple principle: when lenders succeed, everyone benefits. This philosophy has guided SettlementOne from a small credit reporting agency to one of the mortgage industry’s most trusted technology partners. What began as a mission to streamline credit reporting has evolved into a robust suite of solutions that touch every aspect of the lending process.

“We are excited that our industry-leading technology solution for verifying agent risk and wire account information will be accessible to SettlementOne’s lender clients,” said Secure Insight President Andrew Liput. “We have long recognized the importance of closing table risk including risk of wire fraud and stand behind our fifteen-year history of providing effective and affordable solutions for lenders nationwide.”

Since its founding in 2012, Secure Insight has been successfully vetting and monitoring the risk of over 95,000 mortgage industry settlement professionals (attorneys, title agents and escrow officers) while verifying more than 125,000 trust accounts and protecting trillions of dollars of funding wires across more than 55 million residential loan transactions nationwide with its Closing Guard product. Through this partnership, Closing Guard will be integrated into SettlementOne’s software offering and available to all their clients.

This partnership will allow SettlementOne’s Encompass lenders to access Secure Insight’s Closing Guard directly through their existing SettlementOne integration, with activity automatically reported back to the SettlementOne platform for unified tracking and billing under a single account. For SettlementOne’s mutual clients, the partnership adds another layer of protection through the platform they already know, use, and trust.

Today, SettlementOne is proud to serve leading financial institutions nationwide from community credit unions to major banks who trust SettlementOne to deliver accurate data, seamless integrations, and exceptional service.

Media Contact

Cheryl Kenney, SettlementOne, 1 800.340.2009, ckenney@settlementone.com, www.SettlementOne.com

Andrew Liput, Secure Insight, 1 877 758 7878, aliput@secureinsight.com, www.secureinsight.com

View original content:https://www.prweb.com/releases/settlementone-partners-with-secure-insight-to-bring-wire-fraud-protection-to-mortgage-lenders-302843378.html

SOURCE SettlementOne

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