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Service Management Group (SMG) positioned as a Leader in the SPARK Matrix™: Voice of the Customer, 2026 by QKS Group

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The QKS Group SPARK Matrix™ provides competitive analysis & ranking of the leading VOC vendors.SMG, with its comprehensive platform, has received strong ratings across technology excellence and customer impact criteria.

PUNE, India, Aug. 11, 2026 /PRNewswire/ — QKS Group announced today that it has named SMG as a leader in the SPARK Matrix™: Voice of the Customer (VoC) Q3, 2026.

Umang Thakur, Vice President Research and Principal Analyst at QKS Group, states, “Voice of the Customer programs are increasingly expected to move beyond basic feedback collection and function as enterprise capabilities that connect insights with action. SMG’s unified experience platform combines cross‑channel feedback collection, AI‑powered insight generation, and integrated action management to support closed‑loop improvement. By unifying customer, employee, operational, and brand signals through role‑based analytics and a software‑with‑a‑service delivery model, SMG is positioned to help multi‑location organizations operationalize experience management and sustain continuous improvement across their networks.”

Shiva Bhardwaj, Analyst at QKS Group, states, “SMG has established a differentiated position in the Voice of the Customer market by combining its Ignite® platform with a service-led delivery model. The platform extends beyond feedback collection by unifying customer, employee, brand, and operational signals to support a more connected approach to experience management and operational decision making. Its AI-assisted analytics, role-based action management, and software-with-a-service model are well aligned with the needs of multi-location organizations seeking to operationalize customer insights, improve frontline execution, and enable continuous experience improvement across the enterprise.”

QKS Group defines Voice of the Customer (VoC) platforms as technology solutions that enable organizations to capture, analyze, and operationalize customer experience signals across direct, indirect, and inferred feedback sources. These platforms help enterprises understand customer expectations, identify experience gaps, prioritize improvement areas, and convert customer insights into measurable actions across journeys, channels, and business functions. VoC platforms are increasingly evolving beyond survey management and feedback reporting into unified experience intelligence systems that combine customer feedback, operational data, digital behavior, interaction data, AI-driven analytics, and closed-loop workflows to improve customer experience outcomes.

SMG differentiates in the Voice of the Customer market by combining its Ignite® platform with a service-led operating model that connects customer, employee, brand, and operational signals within a unified platform, rather than treating feedback as isolated customer interactions. That matters because it enables organizations to move beyond collecting experience data and translate insights into coordinated operational improvements and actions across distributed teams and locations. Its combination of AI-assisted text analytics, role-based reporting, and closed-loop case management is a key differentiator, helping enterprises identify experience issues, prioritize actions, and drive accountability at the frontline. This approach is particularly valuable for multi-location organizations that require consistent governance, operational visibility, and continuous experience improvement across complex business environments.

The QKS Group SPARK Matrix™ includes a detailed analysis of the global market dynamics, major trends, vendor landscape, and competitive positioning. The study also provides a competitive analysis and ranking of the Voice of the Customer (VOC), 2026 providers in the form of the SPARK Matrix™. The study also provides strategic information for users to evaluate different vendor capabilities, competitive differentiation, and market positions.

“This recognition reflects our conviction that brands that win won’t just measure experience; they’ll be in conversation with the people having it. Most organizations still read signals separately with brand in one system, customer in another, and employee somewhere else. Ignite® UXM brings them together, adds always-on insight communities that connect brands directly to customers and employees, and uses AI to answer the question that really matters: what do we fix first? We’re grateful to QKS Group for the recognition, and we’re not stopping here.” – Jami Ferguson, SVP Product, SMG

Additional Resources:

For more information about SMG, visit hereSPARK Matrix™: Voice of the Customer (VOC), 2026

About SMG:

SMG delivers the future of Unified Experience Management™, empowering brands to engage customers and employees like never before. Powered by Ignite® our AI-native platform, and the industry’s only software-with-a-service (SwaS) approach, SMG provides real-time, predictive intelligence that turns BX, CX, and EX insights into action. From gathering feedback during experience design to optimizing each interaction throughout the customer journey, SMG ensures every decision is backed by data rather than guesswork. Learn more at www.smg.com.

Media Contact
Stuart Brookes
stuart.brookes@smg.com

About QKS Group

QKS Group is a global analyst and advisory firm helping enterprises, technology vendors, and investors make trusted, data-driven decisions. Our portfolio spans the flagship SPARK Matrix™ evaluation framework, SPARK Plus™ analyst advisory platform, QKS Intelligence™ for market and competitive tracking, and QKS Community™ for CXO leaders and practitioners. All offerings are powered by a Human-Intelligence-driven framework and QKS’s closed-loop research methodology – integrating expert-led insights, quantitative modeling, and continuous validation to deliver credible, outcome-focused intelligence.

For more available research, please visit Research

Media Contacts
Anish
PR & Media Relations
QKS Group
5th Floor, Wing 2, Cluster C,
EON Free Zone, Kharadi,
Pune, India
Email: support@qksgroup.com 
Content Source: https://qksgroup.com/newsroom/service-management-group-smg-positioned-as-a-leader-in-the-spark-matrix-voice-of-the-customer-2026-by-qks-group-1758 
Connect with us on LinkedIn- https://www.linkedin.com/company/qksgroup/

 

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ePayPolicy Makes Inc. 5000 List for 5th Year in a Row

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The company ranked no. 2267 on the annual list, while also surpassing 12,000 active customers on their insurance payments platform.

NEW YORK, Aug. 11, 2026 /PRNewswire/ — Inc. today announced that ePayPolicy is No. 2267 on the annual Inc. 5000 list, the most well-known ranking of the fastest-growing private companies in America. The list provides a data-driven snapshot of the most successful companies within the economy’s most dynamic segment—its independent, entrepreneurial businesses. Past honorees include companies such as Microsoft, Meta, Chobani, Oracle, and Patagonia.

This was ePayPolicy’s 5th time to apply, and 5th time in a row to earn a spot on the list. The company also recently surpassed 12,000 insurance customers on their payments network.

“We’ve looked forward to the Inc. 5000 awards these last 5 years because they bring attention to the team’s hard work, and are like mile markers for our growth,” said ePayPolicy CEO Mark Engels. “And while we’re proud of what we’ve accomplished so far, we’re even more excited about what we still have in front of us.”

“Every company on the Inc. 5000 has a story of perseverance, smart decision making, and a refusal to sit still,” says Mike Hofman, editor-in-chief of Inc. “Their growth reflects more than strong financial performance–it reflects creativity, resilience, and the customer focus required to build companies that make a lasting impact. We congratulate all honorees on this significant achievement.”

ePayPolicy’s platform is built solely for the insurance industry, serving carriers, MGAs, premium finance companies and agencies. What began with a mission to make online ACH and credit card payments more accessible for the industry over 10 years ago has expanded to a collection of AR/AP tools designed to make sending and receiving payments a seamless experience, across the connected insurance payments network. Recent feature announcements, such as Finance Connect and Network Payables, enhance the connectivity, speed and security of payments across the insurance payments network.

About ePayPolicy
ePayPolicy offers easier payment tools, built just for insurance. ePayPolicy’s products bring insurance payments up to speed for agencies, carriers, MGAs and premium finance companies, with secure online payment pages, automated check processing, payables reconciliation and more. Over 12,000 insurance companies trust ePayPolicy and their expert, live support team to handle their payments every day.
Learn more: ePayPolicy.com

Inc. 5000 Award Methodology
Companies on the 2026 Inc. 5000 are ranked according to percentage revenue growth from 2022 to 2025. To qualify, companies must have been founded and generating revenue by March 31, 2022. They must be U.S.-based, privately held, for-profit, and independent—not subsidiaries or divisions of other companies—as of December 31, 2025. (Since then, some on the list may have gone public or been acquired.) The minimum revenue required for 2022 is $100,000; the minimum for 2025 is $2 million. As always, Inc. reserves the right to decline applicants for subjective reasons.

Media Contact:
Justin Jaksha
8443729300
420274@email4pr.com

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CodeMettle Awarded First Option Year on Five-Year Army Indefinite Quantity Indefinite Delivery (IDIQ) Contract Awards

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CodeMettle’s INB2 software enables automated command and control for the Army’s next-generation edge network orchestration solution.

ATLANTA, Aug. 11, 2026 /PRNewswire/ — CodeMettle has been awarded the first Option Year on its five-year Indefinite Quantity Indefinite Delivery (IDIQ) contract awarded in 2025 to deliver ConOptic commercial product software licenses and post-deployment support services for the U.S. Army’s Integrated Network Operations Battalion and Below (INB2), Command and Control Network Optimized for Warfighting (C2NOW), and Next Generation Command and Control (NGC2) programs. The award reinforces CodeMettle’s expanding role in enabling unified, resilient, and modernized tactical networks across the Department of Defense (DoD). With a ceiling value of $45.2 million, the IDIQ establishes long-term software license procurement and technical support flexibility under these programs and across the Army.

Under the direction of the Capability Program Executive Command and Control  Information Network (CPE C2IN) and Project Manager Command and Control Data/Artificial Intelligence (PM C2 Data/AI), the contract provides the foundation for fielding, training, software support, cybersecurity, engineering, and advanced troubleshooting to thousands of existing and new ConOptic users Army-wide.

CodeMettle’s ConOptic software platform and INB2 solution is a critical enabler of next-generation radio management and edge network orchestration, capabilities that are central to the Army’s Tactical Network Operations (TNO) strategy and crucial for maintaining advantage in disconnected, degraded, and contested environments. This contract includes the ongoing delivery of software licenses to support satellite communication operations, radio and waveform integration, and distributed network visualization and management.

“Our capabilities unify and simplify the Army’s Integrated Tactical Network from the edge to the enterprise,” said Richard Graham, CEO at CodeMettle. “Regardless of the environment, we deliver scalable and intuitive software that empowers the warfighter with decision advantages at the edge through real-time network management and control as well as enhanced situational awareness.”

About CodeMettle

CodeMettle develops scalable commercial software for defense, government, and commercial organizations. Its products address complex data integration, network operations, and process-management challenges in demanding operational environments.

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Executive Presence Recognized on the 2026 Inc. 5000 List of America’s Fastest-Growing Private Companies

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DENVER, Aug. 11, 2026 /PRNewswire/ — Inc., the media brand and playbook for entrepreneurs and business leaders, announced that Executive Presence has earned a coveted spot on the 2026 Inc. 5000 List, an annual prestigious ranking of the fastest-growing private companies in the U.S., released today, showcasing the best of the best in entrepreneurial business. Ranked by percentage revenue growth from 2022 to 2025, the Inc. 5000 list provides a data-driven snapshot of the country’s most resilient and dynamic privately held companies. This marks a significant milestone for Executive Presence, a diverse team of ex-consultants, writers, and media strategists who specialize in replacing corporate white noise with meaningful ideas that spark conversations.

With an overall national ranking of 1451 and one of 110 companies recognized this year that were started in 2022, Executive Presence joins an elite group of businesses that have demonstrated not only impressive revenue growth but also agility and resilience in an ever-changing environment.

“This recognition is a testament to our team’s relentless drive and our ability to adapt and iterate,” said Justin M. Nassiri, Founder and CEO of Executive Presence. “Everything we do is about learning and responding, like a heat seeking missile. For our clients, we see what content works so we can create more of it. For LinkedIn, we see what works as a platform so we can take advantage of that. So, iteration is really important.”

According to Inc.com, The 2026 Inc. 5000 honorees have demonstrated exceptional growth while navigating economic uncertainty, inflationary pressure, and a fluctuating labor market. Together, this year’s honorees generated more than $385 billion in 2025 revenue, created 627,208 jobs in the past three years, and posted over $200 billion in revenue growth since 2022—underscoring the vital role that entrepreneurial businesses play in driving the U.S. economy.

“We’ve challenged ourselves this year to grow not just in numbers, but by being intentional about who we work with,” says Nassiri. “We’ve become better at working with the right type of leaders and organizations by selecting those who have a differentiated viewpoint and something to say publicly. Being named to the Inc. 5000 is a powerful affirmation of the dedication our team brings every day and the meaningful relationships we’ve built with our clients and partners. I’m proud that what started as a hyper niche focus – executive thought leadership on LinkedIn -has expanded into something that every company sees the value in. This is no longer an exploration or a bet – this has become table stakes for companies.”

Complete results of the 2026 Inc. 5000, including company profiles and a searchable database, can be found at https://www.inc.com/inc5000

About Executive Presence
Executive Presence is a strategic communications firm composed of former consultants, writers, and media strategists who specialize in turning leaders into thought leaders. They take individuals within a company and use their point of view, their experience, and their network to amplify a company’s message. Executive Presence replaces conventional corporate white noise with compelling, conversation-starters designed to elevate executive brands and amplify corporate messaging. Utilizing LinkedIn as its primary medium, Executive Presence partners with leaders to turn their core insights into authentic industry influence. For more information, please visit https://executivepresence.io/

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SOURCE Executive Presence

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