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Sobot Upgrades its AI Agents, Moving from Answers to Results

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Built to Solve, Backed by a Full System of Support

SINGAPORE, Aug. 13, 2026 /PRNewswire/ — Sobot, the agentic customer contact platform, announced an upgrade to its AI Agents. This upgrade didn’t come from a smarter model alone, but from a fundamental change in how Agents think and act.

What’s New in Sobot Agents

Reasoning in Action: From Answering Questions to Getting Things Done

Previously, Sobot followed a workflow-trigger pattern: businesses built a workflow in advance, mapping out how the Agent should respond to each customer behavior. Once a customer’s intent was recognized, the Agent simply followed that path. It couldn’t adapt when a situation fell outside the workflow, and nothing fed back into the Agent’s own decision-making until the process had run its course.

The upgraded Sobot Agents work differently, running on a continuous loop of reasoning, acting, and observing, a pattern known as ReAct. Take a return request: instead of following a workflow, the Agent works out what information it still needs, checks it against what the customer has already shared, and asks for the rest. Workflows still suit scenarios that need a fixed process; this is simply a more adaptive option. RAG keeps every answer grounded in the right knowledge, and ReAct turns that understanding into a finished task.

The foundation of Sobot Agents lies in a unified resource layer of knowledge, skills, tools, MCPs, memory, and variables, centrally managed and shared across every Agent rather than configured separately. A skill built to handle one type of request only needs to be created once, then any Agent can call on it automatically whenever it recognizes a matching scenario, without rebuilding it from scratch.

Conversational Building: From Expert Configuration to Simplified Setup

Building an AI Agent used to mean specialist-level setup: bot styles, prompts, knowledge bases, and even more, each on its own separate page. In the updated Sobot Agents Studio, businesses simply describe what they want to build in a conversation, the same way they might explain a task to a colleague, covering the relevant business materials and what the Agent is expected to do. The Studio then pulls up the right settings on its own, and no page switching is needed. Knowledge, skills, and tools all come together in one place.

Ask AI for Data: Performance Insights in Natural Language

The upgrade introduces “Ask AI for Data”, changing how businesses assess their own AI Agents’ performance. Sobot used to bring performance data together in one dashboard, but businesses could only view preset templates. With so many metrics available, managers had to dig through them, find the ones that mattered, and work out the comparisons on their own. Now, instead of reading a dashboard, managers can simply ask a question in natural language and get a direct answer, complete with trend interpretation, anomaly flags, and next steps to take.

Nexus and Experts: The Infrastructure and Expertise Behind Every Agent

Sobot Agents handle customer interactions independently, but they don’t run in isolation. That independence is backed by two more layers: Nexus and Experts.

Sobot Nexus is the unified infrastructure every Agent runs on. It connects every channel customers might come from, including website and app chat, voice, email, and social media such as WhatsApp, Facebook Messenger, and Instagram, into a single platform. It also gives agents a unified workspace: when a request needs a human touch, it transfers there with the full conversation history, so nothing needs to be repeated. An AI Copilot works alongside the human agent throughout, helping them handle the conversation more efficiently.

Sobot Experts stay involved throughout a business’s journey with Sobot Agents. AI Strategists design implementation plans aligned with businesses’ goals; Deployment Specialists configure and launch Agents for stable operation; AI Trainers refine models using real conversation data; and Operation Analysts monitor performance and flag where to adjust next. Rather than stepping back once a system is delivered, Experts keep observing and tuning, driving steady gains in accuracy.

Sobot: Redefining What AI Solves in Customer Contact

“We’re moving AI in customer contact from a supporting role to a leading one. The question is no longer how well AI can assist a human agent, but how much AI can resolve on its own. That’s the direction we see the whole industry heading, and it’s the direction we’re building Sobot toward,” said Yi Xu, CEO of Sobot.

This upgrade reflects that shift: Sobot Agents are now built to finish a customer’s request, not just respond to it, freeing up businesses’ people for what genuinely needs a human touch.

For more information, please visit https://www.sobot.io/.

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SOURCE Sobot

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Xinhua Silk Road: Transformation helps “north China capital of daily porcelains” seek bigger global presence

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BEIJING, Nov. 12, 2026 /PRNewswire/ — When the 2026 China (Beijing) International Exquisite Ceramics Expo kicked off on November 5, 20 ceramic producers from Huairen City of Shanxi Province, north China showcased not only delicate exhibits, but also the prowess of their porcelain artisans.

The exhibition offered visitors a chance to get a glimpse of Huairen’s porcelain industry whose transformation driven by technology innovation and development philosophy change has borne delightful fruits.

In September, Huairen municipal government was included in the list of founders for establishing demonstration zones for national geographical indication protection in China and was the only one selected in Shanxi Province.

Currently, the city is capable of producing over 20 series of ceramic products such as daily porcelains, hotel porcelains, packaging porcelains and porcelain artworks, and boasts an annual full-industrial chain output value of 6.3 billion yuan.

In Huairen Economic and Technological Development Zone, 31 local enterprises engaged in ceramic raw materials production, R&D, manufacturing, testing, logistics and marketing have leveraged digital technologies to transform production.

The old production model, which relied on veteran craftsmen judging firing temperature by sight and preparing glaze based on experience, has gradually been replaced by standardized and intelligent processes.

In the workshop of a local ceramic producer, robotic arms apply glaze with high precision, and intelligent kilns independently maintain constant temperatures, cutting the production cycle by nearly 30 percent.

At present, 42 production lines in Huairen have completed intelligent upgrading, helping raise qualified product rates of local producers to 85 percent while dropping unit energy consumption by 18 percent.

While intelligent manufacturing and green development are driving cost-effective production, Huairen ceramic businesses now focus more on design and building emotional and cultural bonds with consumers.

Just like the fine exhibits they brought to the Beijing expo from November 5 to 8, ceramic products of 1,000-plus types from Huairen, including elegant tableware for hotels and co-branded products printed with Disney characters, are on display in a spacious exhibition hall in Yiwu International Trade City.

Beside the hall, a 1,000-square-meter ceramics warehouse for cross-border trade is providing global merchants with access to one-stop product selection and order-placing, bringing Huairen ceramics to daily life of global consumers.

Original link: https://en.imsilkroad.com/p/352962.html

SOURCE Xinhua Silk Road

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Oceanpayment to Showcase OP Link for Cross-Border QR Payments at SFF 2026

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Oceanpayment will showcase OP Link at the Singapore FinTech Festival (SFF) 2026, taking place November 18–20 at Singapore EXPO.

HONG KONG, Nov. 12, 2026 /PRNewswire/ — Digital wallets and QR code payments are part of everyday life worldwide. From shopping and dining to getting around, consumers rely on familiar local wallets, which may not always be accepted abroad.

Using local wallets abroad involves more than adding a payment method. Payment networks, banking systems, and clearing arrangements vary by market. Cross-border QR payments require network connections, transaction data exchange, currency conversion, clearing, and settlement.

Greater interoperability between payment networks is playing an increasingly important role in extending local payment methods across borders.

A traveler may scan a merchant’s QR code with a familiar local wallet; the merchant accepts payment through its existing QR network. Providers across markets must coordinate transaction processing and settlement.

For wallet operators, banks, and payment service providers, cross-border connectivity can extend service reach, reduce duplicate integrations, and support more consumer payment scenarios.

To address this need, Oceanpayment offers OP Link, a cross-border payment connectivity service designed to connect local wallets with payment acceptance networks across markets. OP Link provides wallet operators, banks, payment service providers, and acquiring partners with QR payment connectivity, transaction routing, and support for clearing and settlement coordination. Its capabilities include network access, currency conversion, transaction status synchronization, and cross-network reconciliation, helping simplify coordination between payment systems and extend local payment services to more cross-border consumer scenarios.

As payment networks evolve, SFF 2026 will bring together finance and technology leaders to explore five forces reshaping global finance: geoeconomics, technology, capital, talent, and policy.

At SFF 2026, Oceanpayment will highlight OP Link’s cross-border wallet connectivity and QR payment network integration capabilities. It will also present its integrated payment solutions, including Global Acquiring, Global Issuing, OPCCOUNT (Global Accounts), and OPNexus (Payment Suite & Services).

Oceanpayment has integrated more than 500 payment methods, with services available in over 230 countries and regions. It supports more than 140 transaction currencies and over 10 settlement currencies, serving more than 200,000 businesses worldwide.

Global payment connectivity is reflected in every transaction, from consumers using local wallets abroad to payment networks working across markets. Oceanpayment will continue collaborating with financial institutions and payment network partners to connect local payment capabilities with cross-border consumer needs and support global commerce.

For more information, visit www.oceanpayment.com.

View original content:https://www.prnewswire.com/apac/news-releases/oceanpayment-to-showcase-op-link-for-cross-border-qr-payments-at-sff-2026-302935751.html

SOURCE Oceanpayment

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CX SUMMIT 2026: FULLY LOADED AND NOT TO BE MISSED AS ASIA’S CX LEADERS GATHER IN KUALA LUMPUR

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With 30 technology and innovation partners, regional transformation stories, powerful thought leadership and an immersive #DigitalCX Marketplace, the 11th Customer Experience (CX) Summit promises two action-packed days for customer experience leaders across Asia Pacific.

KUALA LUMPUR, Malaysia, Nov. 12, 2026 /PRNewswire/ — With just two weeks to go, CX Summit 2026 is gearing up for its 11th edition on 25–26 November 2026 at the magnificent Sunway Resort Hotel, Kuala Lumpur. Under the theme “CX – Connected by Intelligence”, the event will bring together CX leaders, business executives, technology innovators and industry practitioners for two days of thought leadership, practical insights, regional transformation stories and technology showcases.

A POWERHOUSE OF IDEAS, INSIGHTS AND TRANSFORMATION

The programme features an exciting mix of industry thought leaders, regional experts and practitioners exploring the forces redefining customer experience, digital transformation and the future of business.

A key highlight will be “ORIENTAL Dreams. ASEAN Rising.”, an exclusive showcase of real transformation journeys and success stories spanning six geographies across Asia. Through practical case studies and first-hand experiences, delegates will gain insights into how organisations are navigating change, leveraging intelligence and technology, and delivering meaningful business and customer outcomes.

The highly anticipated “Meeting of Minds” engagements via expert panel discussions will further explore three critical dimensions of transformation – Digital, People and CX Best Practices – encouraging deeper conversations and fresh perspectives.

The Summit will also unveil the 3rd Edition of The State of CX in Malaysia Report, including the announcement of the Top 100 Brands in CX in Malaysia and the 2026 National CX Index.

30 PARTNERS. ONE DIGITAL CX MARKETPLACE. ENDLESS POSSIBILITIES.

Beyond the conference sessions, the Summit’s signature #DigitalCX Marketplace will bring together 30 technology and innovation partners showcasing the latest capabilities transforming customer engagement.

Leading the way are some of the world’s most recognised technology brands, including Amazon Web Services (AWS), Genesys, AVAYA, Zoom, Zendesk, NTT, alongside a strong ecosystem of technology providers and solution partners.

From artificial intelligence and customer engagement platforms to automation, analytics and next-generation CX solutions, delegates can explore emerging technologies, engage directly with solution experts and discover opportunities to translate innovation into tangible business value.

ASIA PACIFIC COMES TOGETHER IN MALAYSIA

The regional dimension will be further strengthened by the participation of the CC-APAC regional alliance and its members.

Bringing together industry leaders and practitioners from across the region, the gathering will provide a platform to showcase some of Asia Pacific’s most inspiring transformation programmes, exchange experiences and strengthen collaboration across the wider CX ecosystem.

With Malaysia hosting the regional alliance’s engagements this November, the occasion also reinforces the country’s growing position as an important hub for customer experience excellence, innovation and industry development.

Commenting on the upcoming Summit, Vigneswaran Sivalingam, Organizing Chair of CX Summit 2026 and Protem Chairperson of CX Malaysia, said:

“This year’s CX Summit is FULLY LOADED and NOT TO BE MISSED! I encourage every CX leader, expert and enthusiast to join us. If customer experience, digital transformation and the future of business matter to you, Sunway Resort Hotel is where you need to be on 25 and 26 November. We have curated a two-day engagement that will enrich every CX practitioner & solution provider”

TWO DAYS. ONE DESTINATION. A REGION OF POSSIBILITIES.

From business leaders and CX practitioners to technology innovators and aspiring professionals, CX Summit 2026 offers an opportunity to connect with the people, ideas and innovations shaping the next chapter of customer experience in Asia Pacific.

Don’t just hear about the future of CX. Be part of the conversation.

CX SUMMIT 2026 : “CX – CONNECTED BY INTELLIGENCE”

Date: 25–26 November 2026
Venue: Sunway Resort Hotel, Kuala Lumpur, Malaysia
Delegate Registration: https://cxsummit.com.my/register-2/

View original content to download multimedia:https://www.prnewswire.com/apac/news-releases/cx-summit-2026-fully-loaded-and-not-to-be-missed-as-asias-cx-leaders-gather-in-kuala-lumpur-302937243.html

SOURCE Contact Centre Association of Malaysia (ccam)

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