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Operata deepens Observability across AI to human agents – launching the control layer for CX

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MELBOURNE, Australia and DENVER, Aug. 27, 2026 /PRNewswire/ — To address the growing complexity and operational blind spots of fragmented CX AI Agent and CX tech stacks, Operata today introduced expanded CX AI Agent Observability. CX observability is the critical control layer to monitor, assure, diagnose, and optimize AI and human agents as they work together to deliver the best customer experiences. Every AI interaction is now recorded on the same customer journey as the human agent it hands to, and measured against the same standards.

To view the full product release details and explore how CX AI Agent Observability provides a single control layer for both AI and human interactions, learn more about the release here.

“At Operata, we believe human judgment and AI execution together deliver the best end-to-end customer experience,” said Romilly Blackburn, co-founder and CEO of Operata. “Observability is the control layer for both; it monitors, assures, diagnoses, and optimizes them as they work side by side.”

One Record Across Every Service

Enterprises are racing to deploy AI agents across a fragmented voice AI, AI CX, and CCaaS tech stack — with diverse in-house, remote, and outsourced operations.

A single interaction crosses telephony, CX AI, CCaaS, CRM, CPaaS, tool calls, transfers, human agents, and the network. Each services reporting to its own edge. They are rarely connected under one control layer, so no system holds the whole interaction as the customer experienced it.

Operata sits outside the stack it measures. It normalizes the metrics, traces, and logs from every service it collects from into one record of the journey, setting one standard for whatever combination of platforms sits in the path. The record also shows the impact of systems, such as a slow response from the downstream API the AI called.

Data Teams Can Build On

The telemetry and the CX knowledge base behind Operata is available to build against over one open standard, alongside the connectors teams already run. IT and operations teams can question the data from the AI clients they already use, and act on the answer in the same place: raise an incident, notify a team, attach the evidence.

CX AI Agent Observability is available now across Operata’s supported platforms. Verified status for an individual platform follows Operata’s standard verification process and is available on request to customers and partners.

Evidence for Governance

Operata is not a governance platform. Risk assessments, policies, review boards, and sign-offs stay with the enterprise. This release supplies the evidence underneath them for the AI layer: what the AI heard and decided, where the handoff to a person happened, whether context survived that handoff, and if performance still clears the bar release after release.

Article 50 of the EU AI Act has applied since August 2026 to any AI system a person interacts with. US states are adding their own disclosure requirements, with more taking effect through 2027. Where the obligation applies, it sits with the enterprise deploying the AI, not the vendor supplying it. Operata holds the record behind whatever the enterprise has to account for, from whether a handoff carried context through to whether a disclosure was audible to the customer rather than only played.

Industries Already Scored on Customer Experience

Operata’s customers span industries. In some, the standard is set by a regulator; in others, it’s set by the market. The consequence of missing the mark is real either way:

Healthcare: US health plans are scored by CMS on member experience, and the rating decides whether a contract earns its quality bonus.Financial Services: Conduct regulators require firms to provide evidence of the outcomes customers get from support, including the customers least able to advocate for themselves.Brand Differentiators: In other verticals, the brand is the differentiator and customers do the scoring. Poor interactions compound into repeat contacts, complaints, and churn.

Where AI handles those interactions, it is measured against the same standard.

About Operata

Operata is the world’s first CX Observability platform, built for the enterprise customer experience. Today’s CX infrastructure is a complex ecosystem of CCaaS vendors, AI platforms, global networks, browsers, and BPOs. This fragmentation creates massive operational blind spots. Operata delivers the real-time visibility and absolute certainty enterprises need to boldly deploy AI while protecting the customer experience.

By capturing and correlating billions of technical, operational, and experience data points, Operata provides the packet-level truth of every live interaction — whether an AI or human agent is on the line. This empowers IT and Ops teams to eradicate blind spots, end the blame game, slash MTTR from days to minutes, and safely execute their AI deployment and governance mandates.

Founded in Melbourne and built to serve global enterprises, Operata is trusted by customers like 3M, Accenture, Adobe, and ServiceNow. Ultimately, we exist to power better connection – for and with our customers, our partners, and our people.

Get started today – Operata.com

Media contact: Gary Tuohy
gary@operata.com 

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SOURCE Operata

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Veterans Guardian Receives 2026 Gold HIRE Vets Medallion Award

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2 minutes ago

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November 12, 2026

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PINEHURST, N.C., Nov. 12, 2026 /PRNewswire/ — Veterans Guardian VA Claim Consulting is honored to announce that the U.S. Department of Labor has awarded us the 2026 Gold HIRE Vets Medallion Award. This distinction celebrates our demonstration of patriotism, and our recognition of the immense value veterans bring to the workplace. The HIRE Vets Medallion Award is the only federal award that honors organizations for their outstanding commitment to recruiting, employing, and supporting America’s veterans.

Veterans Guardian has proudly earned the HIRE Vets Medallion Award every year since 2019. The Gold HIRE Vets Medallion is awarded to companies that not only hire veterans but also actively support a workplace that honors their service, supports their career development, and appreciates the strength and leadership veterans offer. We remain committed to creating an inclusive, empowering environment where veterans’ patriotism, experience, and contributions are acknowledged and honored.

“Receiving the 2026 Gold HIRE Vets Medallion Award is a tremendous honor and a reflection of our firm commitment to those who have served our nation,” said Scott Greenblatt, LTC (RET), US Army, CEO and Founder of Veterans Guardian VA Claim Consulting. “Our veterans have dedicated themselves to protecting our freedoms, and we believe that dedication deserves to be met with meaningful opportunities, continued support, and a workplace where their service and sacrifices are truly valued. Since 2019, we’ve remained committed to empowering veterans as they transition into civilian careers, recognizing the extraordinary leadership, resilience, and experience they bring to our organization. Supporting veterans isn’t simply part of what we do—it’s the foundation of who we are and the mission that guides us forward every day.”

Veterans Guardian’s dedication to veterans goes beyond employment. Through its mission of helping veterans navigate the VA disability claims process and pursue the benefits they have earned, the company continues advocating for those who have served. This acknowledgment reflects Veterans Guardian’s commitment to creating meaningful career opportunities while fostering a workplace where veterans can thrive, contribute, and build successful futures beyond military service.

“Our veterans possess a unique strength, resilience, and skill set that greatly improves our workforce,” Greenblatt added. “Our mission and values drive our commitment to hiring and supporting veterans, and it’s gratifying to recognize the positive impact we’ve made on their lives, as well as the impact they continue to make within our organization.”

The HIRE Vets Medallion Award recognizes organizations nationwide that show outstanding commitment to veteran employment and professional development. Veterans Guardian VA Claim Consulting is deeply honored to be named a 2026 Gold Medallion recipient, reaffirming our ongoing pledge to honor, support, and encourage those who have bravely served our nation.

About Veterans Guardian VA Claim Consulting
Veterans Guardian VA Claim Consulting is a leader in assisting veterans with VA claims, providing expertise and dedicated support to help veterans secure the benefits they deserve. Founded by Scott Greenblatt, Veterans Guardian is deeply committed to supporting the veteran community through advocacy, employment, and outreach. Learn more about Veterans Guardian at vetsguardian.com.

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SOURCE Veterans Guardian

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HitPaw Black Friday 2026: Save Up to 60% on AI Creative Tools

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2 minutes ago

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November 12, 2026

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NEW YORK, Nov 12, 2026 /PRNewswire/ — HitPaw, an AI-powered multimedia platform specializing in video, image, and audio enhancement, generation, and editing solutions, today announced its 2026 Black Friday Mega Deal. Running from November 10 to December 7, the campaign offers savings of up to 60% OFF on a wide range of AI-powered creative tools, giving creators, businesses, and everyday users an opportunity to upgrade their creative workflows at exceptional prices.

Explore HitPaw’s AI Creative Tools

HitPaw offers specialized AI solutions for multimedia enhancement, generation, and editing, covering a wide range of creative needs:

HitPaw VikPea (AI Video Enhancer): Upscale videos to 4K, restores damaged footage, and enhances clarity, details, and colors by reducing blur and noise.HitPaw FotorPea (AI Photo Enhancer & Generator): Enhance image quality, restore old photographs, sharpen portraits, remove unwanted objects, and create AI-generated artwork.HitPaw Edimakor (AI Video Generator & Editor): Combines AI video generation with video editing capabilities, helping users create and edit engaging videos more efficiently.HitPaw VoicePea (AI Voice Changer): Transform voices in real time with realistic AI voice effects for streaming, gaming, content creation, and online communication.HitPaw Univd (AI Video Converter & Compressor): Convert and compress videos without sacrificing quality for seamless sharing across devices and platforms.HitPaw Watermark Remover (AI Watermark & Object Remover): Remove unwanted watermarks, objects, and distractions from photos and videos with ease.

From restoring cherished memories and producing social media content to creating product visuals and promotional videos for e-commerce, HitPaw’s tools support a variety of creative needs.

Unlock Exclusive Black Friday Discounts

During the Black Friday Mega Deal, customers can enjoy special discounts across HitPaw’s product lineup:

60% OFF 5-in-1 Ultimate Bundle: Get VikPea, FotorPea, Edimakor, Univd, and Watermark Remover in one package. Ideal for creators seeking an all-in-one toolkit for AI creation, video and image enhancement, editing, and file management.50% OFF 2-in-1 Bundles: Choose from two combinations: VikPea + FotorPea or VikPea + Edimakor. The first pairs video and photo enhancement, while the second offers a one-stop workflow for AI video creation and enhancement.40% OFF Individual Products: Save 40% OFF on HitPaw VikPea and HitPaw FotorPea, ideal for users focused on improving video and image quality.30% OFF Individual Products: Get 30% OFF on HitPaw Edimakor, HitPaw VoicePea, HitPaw Univd, and HitPaw Watermark Remover, catering to video creators and users looking for flexible editing and media utilities.20% OFF HitPaw Online AI Credits: Save on AI credits for browser-based tools, including video enhancement, AI image generation, photo restoration and more. A convenient option for users who prefer online creative tools without installing software.

How to Get HitPaw Black Friday Deals

HitPaw’s 2026 Black Friday Mega Deal runs from November 10 through December 7, 2026. Customers can visit the official campaign page to explore participating products, compare available plans, and claim discounts of up to 60% OFF.

For more information checking, you may visit: HitPaw Black Friday 2026: Save Up to 60% OFF, Best Deals

ABOUT HITPAW

HitPaw is a leading AI-powered multimedia platform offering video, image, and audio generation, enhancement, and editing tools. It helps millions of creators worldwide easily produce high-quality content, from transforming media to creating new visual and audio works. Learn more at: [OFFICIAL] HitPaw – AI Video, Photo & Audio Enhancer Solutions

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SOURCE HitPaw. Co., Ltd

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California Supreme Court to Decide Whether Insurers Can Hide Illegal Overcharges Behind Approved Rates, Says Consumer Watchdog

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2 minutes ago

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November 12, 2026

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Ruling Will Impact Millions of State Consumers

LOS ANGELES, Nov. 12, 2026 /PRNewswire/ — The California Supreme Court will decide whether consumers can sue insurance companies for overcharges that are illegal under Proposition 103, the insurance reform enacted by the voters 38 years ago.

The case before the court concerns a class action lawsuit brought by enlisted policyholders who are good drivers. They allege that USAA, a military insurer, charged them a higher price for auto insurance than it charged officers. Proposition 103 mandates a 20% Good Driver Discount for qualified drivers and state law requires an insurance company to offer good drivers the lowest rate available, regardless of military rank.

Proposition 103 authorizes consumers to challenge violations like that in court. However, some courts have ruled that those lawsuits cannot be brought if the insurance company can argue that the Insurance Commissioner approved the rates being charged.

About 200,000 enlisted USAA customers were overcharged. However, the Supreme Court’s decision will ultimately affect millions of Californians who buy insurance for their autos, homes and businesses.

Ninth Circuit Asks California Supreme Court to Address Pocketbook Issues

The case began in federal court in San Diego, the home of many people in military service. The United States District Court for the Southern District of California ruled that after the passage of Proposition 103, the California legislature passed a bill exempting companies that only insured military personnel from the application of Proposition 103’s protections for good drivers. The plaintiffs appealed to the Ninth Circuit, pointing out that under California’s Constitution the Legislature cannot undermine laws passed by the voters through a ballot initiative.

Before the 9th Circuit, USAA made a second argument, which had been rejected by the District Court: that other state insurance laws shield insurance companies from consumer lawsuits seeking refunds, notwithstanding Proposition 103. Plaintiffs noted that Proposition 103 specifically authorizes lawsuits under the state’s consumer protection laws.

Noting that California courts have adopted conflicting interpretations of Proposition 103, the Ninth Circuit of the United States Court of Appeal then asked California’s Supreme Court to decide these issues of state law.

Representing the enlisted military in the litigation are Consumer Watchdog, the California based non-profit that defends and enforces Proposition 103; Mehri & Skalet, a Washington, D.C.-based law firm specializing in class actions and complex litigation; Mason & Perry LLP, a class action and complex litigation firm also based in D.C., Matthew Seligman, of Grayhawk Law, [more], is leading the plaintiffs’ team before the Supreme Court.

The case is Coleman v. United Services Automobile Association, No. S298496. Review the complaint in the lawsuit. The Ninth Circuit’s certification to the California Supreme Court is available here. (Coleman v. United Services Automobile Ass’n, No. 25-793, slip op. at 3–15 (9th Cir. Sept. 10, 2026)).

Consumer Watchdog is a nonprofit, nonpartisan organization that advocates for taxpayer and consumer interests, with a particular focus on insurance, health care, privacy, energy, and corporate accountability. Consumer Watchdog represents consumers in proceedings enforcing Proposition 103’s protections.

View original content to download multimedia:https://www.prnewswire.com/news-releases/california-supreme-court-to-decide-whether-insurers-can-hide-illegal-overcharges-behind-approved-rates-says-consumer-watchdog-302938290.html

SOURCE Consumer Watchdog

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