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Operata deepens Observability across AI to human agents – launching the control layer for CX

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MELBOURNE, Australia and DENVER, Aug. 27, 2026 /PRNewswire/ — To address the growing complexity and operational blind spots of fragmented CX AI Agent and CX tech stacks, Operata today introduced expanded CX AI Agent Observability. CX observability is the critical control layer to monitor, assure, diagnose, and optimize AI and human agents as they work together to deliver the best customer experiences. Every AI interaction is now recorded on the same customer journey as the human agent it hands to, and measured against the same standards.

To view the full product release details and explore how CX AI Agent Observability provides a single control layer for both AI and human interactions, learn more about the release here.

“At Operata, we believe human judgment and AI execution together deliver the best end-to-end customer experience,” said Romilly Blackburn, co-founder and CEO of Operata. “Observability is the control layer for both; it monitors, assures, diagnoses, and optimizes them as they work side by side.”

One Record Across Every Service

Enterprises are racing to deploy AI agents across a fragmented voice AI, AI CX, and CCaaS tech stack — with diverse in-house, remote, and outsourced operations.

A single interaction crosses telephony, CX AI, CCaaS, CRM, CPaaS, tool calls, transfers, human agents, and the network. Each services reporting to its own edge. They are rarely connected under one control layer, so no system holds the whole interaction as the customer experienced it.

Operata sits outside the stack it measures. It normalizes the metrics, traces, and logs from every service it collects from into one record of the journey, setting one standard for whatever combination of platforms sits in the path. The record also shows the impact of systems, such as a slow response from the downstream API the AI called.

Data Teams Can Build On

The telemetry and the CX knowledge base behind Operata is available to build against over one open standard, alongside the connectors teams already run. IT and operations teams can question the data from the AI clients they already use, and act on the answer in the same place: raise an incident, notify a team, attach the evidence.

CX AI Agent Observability is available now across Operata’s supported platforms. Verified status for an individual platform follows Operata’s standard verification process and is available on request to customers and partners.

Evidence for Governance

Operata is not a governance platform. Risk assessments, policies, review boards, and sign-offs stay with the enterprise. This release supplies the evidence underneath them for the AI layer: what the AI heard and decided, where the handoff to a person happened, whether context survived that handoff, and if performance still clears the bar release after release.

Article 50 of the EU AI Act has applied since August 2026 to any AI system a person interacts with. US states are adding their own disclosure requirements, with more taking effect through 2027. Where the obligation applies, it sits with the enterprise deploying the AI, not the vendor supplying it. Operata holds the record behind whatever the enterprise has to account for, from whether a handoff carried context through to whether a disclosure was audible to the customer rather than only played.

Industries Already Scored on Customer Experience

Operata’s customers span industries. In some, the standard is set by a regulator; in others, it’s set by the market. The consequence of missing the mark is real either way:

Healthcare: US health plans are scored by CMS on member experience, and the rating decides whether a contract earns its quality bonus.Financial Services: Conduct regulators require firms to provide evidence of the outcomes customers get from support, including the customers least able to advocate for themselves.Brand Differentiators: In other verticals, the brand is the differentiator and customers do the scoring. Poor interactions compound into repeat contacts, complaints, and churn.

Where AI handles those interactions, it is measured against the same standard.

About Operata

Operata is the world’s first CX Observability platform, built for the enterprise customer experience. Today’s CX infrastructure is a complex ecosystem of CCaaS vendors, AI platforms, global networks, browsers, and BPOs. This fragmentation creates massive operational blind spots. Operata delivers the real-time visibility and absolute certainty enterprises need to boldly deploy AI while protecting the customer experience.

By capturing and correlating billions of technical, operational, and experience data points, Operata provides the packet-level truth of every live interaction — whether an AI or human agent is on the line. This empowers IT and Ops teams to eradicate blind spots, end the blame game, slash MTTR from days to minutes, and safely execute their AI deployment and governance mandates.

Founded in Melbourne and built to serve global enterprises, Operata is trusted by customers like 3M, Accenture, Adobe, and ServiceNow. Ultimately, we exist to power better connection – for and with our customers, our partners, and our people.

Get started todayOperata.com

Media contact: Gary Tuohy
gary@operata.com 

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CGTN AMERICA & CCTV UN: Kyrgyz Audiences Get Access to Chinese Documentaries, Drama and Cultural Programs in Bishkek Screening Event

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A new series of Chinese documentaries, dramas and cultural programs launched in Kyrgyzstan, bringing stories of Chinese craftsmanship, intangible heritage, traditional medicine and daily life to Central Asian viewers, according to a report from China Media Group (CMG) on Wednesday.

WASHINGTON, Aug. 28, 2026 /PRNewswire-PRWeb/ — (This material is distributed by MediaLinks TV, LLC on behalf of CCTV. Additional information is available at the Department of Justice, Washington, D.C.)

CGTN America & CCTV UN releases “Kyrgyz Audiences Get Access to Chinese Documentaries, Drama and Cultural Programs in Bishkek Screening Event”

A new series of Chinese documentaries, dramas and cultural programs launched in Kyrgyzstan, bringing stories of Chinese craftsmanship, intangible heritage, traditional medicine and daily life to Central Asian viewers, according to a report from China Media Group (CMG) on Wednesday.

The screening event, held in Bishkek, features nearly 10 programs produced by CMG. The content will air through the end of October on Kyrgyzstan’s national broadcaster and other regional media outlets.

The initiative builds on a media cooperation agreement signed between CMG and Kyrgyzstan’s National Television and Radio Broadcasting Corporation last year during the Kyrgyz president’s visit to Beijing. This year marks the 25th anniversary of the Shanghai Cooperation Organization (SCO), with Kyrgyzstan hosting the SCO summit as this year’s rotating chair.

The programs on offer range from short-form cultural features to full-length series. Among them, a food-themed drama follows daily life in a restaurant in northwest China, while documentary series spotlight traditional arts, herbal medicine and Chinese design heritage – content that highlights the diversity of contemporary Chinese storytelling beyond blockbuster films.

CMG has steadily expanded its programming reach across Central Asia in recent years. Previous screening campaigns have placed nearly 20 Chinese programs on regional broadcasters, covering topics from culture to contemporary art. Multiple media outlets from SCO member states are covering the current event, reflecting growing cross-border media collaboration in the region.

Media Contact
Sun, CGTN America, 1 2023931850, distribution@cgtnamerica.com 

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SOURCE CGTN America

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Addressing Multi-Subcell Mass Production Challenges | Lead Intelligent’s Integrated Solution Unlocks New Pathways for PV Cost Reduction and Higher Output

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WUXI, China, Aug. 28, 2026 /PRNewswire/ — As the photovoltaic industry accelerates its transition toward thinner wafers and higher-power modules, multi-subcell technology has become a key pathway for next-generation high-efficiency production. By improving power generation efficiency, reducing silicon material consumption, and enhancing module resistance against microcracks and hot spots, multi-subcell enables higher-performance modules without changing existing module dimensions—making it a mainstream technology choice for manufacturers pursuing high-efficiency capacity expansion.

However, transforming this technology from concept into stable mass production remains challenging. Laser slicing processes can introduce fragment risks, edge damage during cutting may accelerate cell degradation, and achieving both high-speed production and precision control in thin-wafer stringing remains difficult. These challenges continue to slow down manufacturers’ capacity expansion plans.

Simplifying the Production Line, Maximizing Manufacturing Efficiency

To address the challenges across scribe, passivation, sorting, and stringing processes, Lead Intelligent has developed a complete turnkey multi-slicing production line solution. By integrating all critical manufacturing steps into a unified equipment platform, the solution enables end-to-end process optimization and eliminates key bottlenecks in high-volume production.

Higher Throughput with Fewer Breakages and Lower Material Loss

The integrated solution combines laser scribe, automated material handling, edge passivation, and testing processes, creating a complete front-end manufacturing workflow designed for high-efficiency PV production.

High Throughput for GW-Scale Manufacturing

The scribe system achieves a single-machine capacity of ≥12,000 full-size wafers per hour, while the multi-subcell sorting system reaches ≥10,000 full-size wafers per hour, fully supporting the throughput requirements of gigawatt-scale photovoltaic manufacturing facilities.

Flexible Processing Architecture Minimizes Breakage Risks

Equipped with multiple vision inspection systems, combined with flexible alignment and handling mechanisms, the solution provides continuous protection throughout wafer processing. By reducing mechanical stress during transfer and positioning, it minimizes wafer breakage and improves production yield from the source.

Process Integration Reduces Edge Degradation

The integrated edge passivation module repairs cutting-induced damage, while interconnected equipment data enables rapid defect tracing and process optimization. This significantly shortens production line commissioning cycles and improves overall manufacturing stability.

Multi-Subcell Stringer

As the core equipment within the integrated production line, the multi-subcell stringer is specifically designed to overcome the key challenges associated with high-volume multi-subcell solar cell production.

High Throughput

With a production capacity of up to 16,000 cells per hour, the system effectively addresses the industry challenge of significant throughput reduction after wafer slicing, enabling manufacturers to maintain high productivity in advanced PV production.

High Precision

Built on a granite base platform and equipped with high-precision linear motors, together with advanced vibration suppression technology, the system achieves highly accurate cell positioning and stable high-speed operation.

Superior Welding Quality

The system integrates a uniform-temperature welding zone with closed-loop temperature control to ensure consistent welding performance. Optional buffering and encapsulation processes enable seamless integration with downstream lamination processes, further improving production continuity.

Four Core Benefits Driving Long-Term Manufacturing Value

Leveraging the combined advantages of integrated production equipment and the PHM (Prognostics and Health Management) intelligent predictive maintenance platform, Lead Intelligent’s multi-subcell turnkey solution creates measurable value for customers across four key dimensions: production capacity, material utilization, equipment operation, and long-term scalability.

Maximizing Production Output and Reducing Equipment Cost per Watt

Through high-speed coordination across the entire production line, the system maintains an overall equipment availability rate of ≥98.5%. With higher output within the same factory footprint, the solution improves production efficiency compared with conventional industry approaches and effectively reduces equipment depreciation costs per watt.

Reducing Material Loss and Improving Silicon Utilization

Through comprehensive soft-contact protection mechanisms and multi-layer visual inspection systems designed to prevent wafer breakage, the solution significantly reduces cell scrap rates and minimizes raw material losses throughout production.

PHM Predictive Maintenance Enables Proactive Equipment Management

Powered by Lead Intelligent’s proprietary PHM intelligent maintenance platform, the solution transforms traditional maintenance models from reactive repair and scheduled servicing into proactive equipment health management. By enabling early fault detection and predictive intervention, the system helps reduce both manual inspection requirements and production downtime costs. The average annual maintenance cost of the stringer system is controlled below RMB 60,000, further improving operational efficiency through digitalized maintenance.

Multi-Technology Compatibility Supports Long-Term Product Evolution

The solution is compatible with thin-wafer manufacturing and various next-generation solar cell technologies, while supporting rapid switching between different multi-subcell formats to accommodate future product upgrades. Through a unified turnkey solution covering equipment, data systems, and after-sales services, Lead Intelligent helps customers avoid complex coordination among multiple suppliers while significantly reducing long-term operation and maintenance management challenges.

Multi-subcell technology has become a critical pathway for reducing the levelized cost of electricity (LCOE) in the photovoltaic industry. However, the complexity of full-process manufacturing integration has prevented many companies from successfully transitioning this technology into stable mass production. As a global provider of intelligent manufacturing solutions for the new energy industry, Lead Intelligent has developed a comprehensive multi-subcell turnkey solution covering scribe, automation, passivation, sorting, stringing, and intelligent maintenance.

By addressing critical manufacturing challenges across the entire value chain—including cutting yield, thin-wafer microcracks, insufficient production capacity, and high maintenance costs—the solution enables photovoltaic manufacturers worldwide to accelerate the deployment of high-efficiency multi-subcell production lines. With integrated capabilities in high throughput, low material loss, and intelligent equipment management, Lead Intelligent continues to support the PV industry’s transition toward higher-quality, lower-cost, and more sustainable manufacturing.

View original content to download multimedia:https://www.prnewswire.com/in/news-releases/addressing-multi-subcell-mass-production-challenges–lead-intelligents-integrated-solution-unlocks-new-pathways-for-pv-cost-reduction-and-higher-output-302862580.html

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Tetragon Financial Group Limited July 2026 Monthly Factsheet

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LONDON, Aug. 28, 2026 /PRNewswire/ — Tetragon has released its Monthly Factsheet for July 2026.

Please click below to access the Monthly Factsheet.

July 2026 Factsheet

About Tetragon:

Tetragon Financial Group is a Guernsey closed-ended investment company. Its non-voting shares are listed on Euronext in Amsterdam, a regulated market of Euronext Amsterdam N.V., and also traded on the Specialist Fund Segment of the Main Market of the London Stock Exchange. Our investment manager is Tetragon Financial Management LP. Find out more at www.tetragoninv.com/shareholders.

Tetragon’s non-voting shares are subject to restrictions on ownership by U.S. persons and are not intended for European retail investors. Please see: www.tetragoninv.com/shareholders/additional-info/.       

Tetragon Investor Relations:
Yuko Thomas
ir@tetragoninv.com

Press Inquiries:
Prosek Partners
pro-tetragon@prosek.com
U.K. +44 20 3890 9193
U.S. +1 212 279 3115

This release does not contain or constitute an offer to sell or a solicitation of an offer to purchase securities in the United States or any other jurisdiction. The securities of Tetragon have not been and will not be registered under the U.S. Securities Act of 1933 and may not be offered or sold in the United States or to U.S. persons unless they are registered under applicable law or exempt from registration. Tetragon does not intend to register any portion of its securities in the United States or to conduct a public offer of securities in the United States. In addition, Tetragon has not been and will not be registered under the U.S. Investment Company Act of 1940, and investors will not be entitled to the benefits of such Act. Tetragon is registered in the public register of the Netherlands Authority for the Financial Markets under Section 1:107 of the Financial Markets Supervision Act as a collective investment scheme from a designated country.      

View original content:https://www.prnewswire.co.uk/news-releases/tetragon-financial-group-limited-july-2026-monthly-factsheet-302861982.html

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