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The Next Generation of Agent Assist is Here with Balto

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ST. LOUIS, Sept. 1, 2026 /PRNewswire/ — Balto, the leading AI platform for contact centers and the company that invented the category of agent assist called real-time guidance in 2017, today officially unveiled RTG3 – the tool is being regarded as the future of agent assist – not for its first of its kind features, but also because it’s an agent assist that consistently delivers measurable ROI.

Introducing RTG3

RTG3 delivers what Balto describes as ambient agentic intelligence for the frontline contact center agents – an experience the contact center space has never seen before, and one that is being heralded as the future of agent assist.

The idea was born from a simple but powerful feeling: Making the agent app the central command center for the frontline by providing instant answers to information that’s impossible to memorize, the ability to search for information right on the app, and turning it into a personalized workspace, rather than just another screen/app on their desktop.

RTG3 brings that experience to the frontline contact center agent for the first time, within the context of their work. Rather than a single nudge tucked on the side of the screen, RTG3 is agentic intelligence that works on the agent’s behalf, automatically launching AI agents that gather the answers, customer context, and hard-to-find information a live conversation calls for, exactly when it’s needed. The result is a frontline agent with AI at their fingertips and the freedom to focus on the customer in front of them.

That power belongs to the agent. RTG3 is built for the frontline, designed to be made their own, personalized and arranged around how each person works best; not to monitor them, and not to replace them. It is Balto’s bet on humans and on what they are capable of when given the best possible tools. RTG3 is available today, free to existing Balto real-time guidance customers, through a fast and easy implementation.

Consistently delivers measurable ROI

Agent assist is the top investment priority for contact center leaders. According to industry-leading analysts in Customer Management Practice (CMP) Research, in the 2026–2027 year, 61% of leaders say they are going to invest in agent assist, making it the number one category, ahead of analytics and insights, chatbots and virtual agents, knowledge management, and automated QA.

Renowned for an excellent product suite, customer service and a platform that consistently delivers measurable ROI across multiple industries, Balto holds a 4.8-star rating across more than 600 reviews on G2 and Capterra, and has built RTG3 to meet that demand where the ROI actually lands: improved customer retention, agent to manager ratio, reduced agent turnover, accelerated ramp time, reducing handle time, better CSAT scores, and higher conversion rates.

“If you know there’s golden data, why are you waiting for somebody to go into your product, go to the interface and ask the question? Provide them with the data that you know is good,” says Balto CEO Marc Bernstein. That principle of putting that intelligence directly in front of the agent, rather than waiting for someone to ask, is at the heart of RTG3.

How RTG3 Works

RTG3 works today in the format contact center teams already know: the app is nestled in over the side of the screen and integrates with the CCaaS and UCaaS to start and stop automatically as calls come in and go out. For the first time, Balto is also introducing an intelligent agent desktop powered by ambient agentic intelligence for the frontline contact center agent.

Customer History before the call: The second a call comes through, Balto automatically populates the history of that customer by working through previous Balto conversations and transcripts. Agents immediately see why the customer is calling and their most recent call history. Customer History carries a 93% thumbs-up rating from agents.AI agents working in the background: When a customer mentions a city, Balto pulls local weather and sports. When a competitor comes up, it pulls that competitor’s reviews and surfaces the common complaints. In healthcare, when a provider is mentioned, Balto returns the provider’s name, specialty, practice address, and a link to their listing. All of it happens in the background while the agent keeps talking.Answers to questions impossible to memorize: Agents can ask Balto anything, including questions no one could reasonably memorize, such as pricing a plan for several hundred seats with the right discounts applied. Balto searches knowledge resources in Balto Cloud and can search a customer’s SharePoint. Every answer cites its source and deep links to the exact article, page, and section it came from.Real-time checklists are built as levers: The best AI checklists are not a full script; they are a few levers that let agents hit the metrics that matter: compliance requirements like verification, deeper discovery, and an assumptive ask or close. Agents can set completed items to auto-disappear, or keep them visible.A home base for the agent: Agents no longer have to navigate an obstacle course of tabs, CRMs, and Slack channels just to answer one customer question. RTG3 consolidates everything agents need–compliance, knowledge, workflows, and supervisor support–into one customizable workspace.Make it your own: RTG3 brings everything agents need into one place, and lets them make it their own. Agents can customize their layouts, pin what they use most, and personalize the look and feel of their workspace. Every agent can create a workspace that fits the way they work. If it works the way agents have longed for and they can personalize it, agents will use it.

Available and ready to use now

RTG3 is available now and free to existing Balto agent assist customers, with an implementation Balto describes as fast and low lift. Balto’s team stays involved through implementation and beyond, helping teams prepare documents so AI can read them accurately and connecting knowledge databases so agents can query the full knowledge base from inside Balto.

Customers are already seeing incredible results with a Health Insurance brokerage call discovery rose from below 20% to roughly 51%, with an approximate 10% increase in sales as RTG3 usage grew and a Home Improvement company’s new hire ramp to estimate certification dropped from about 90 days to 30.

Learn more about Balto Agent Assist.

About Balto

Balto is the #1 rated agent assist, QA automation, and agentic insights platform for contact centers, wrapped into a single platform where humans and AI work together. Founded in 2017, Balto was the first company to bring agent assist to market and has since deployed it across more than 300 customers and 500 million interactions. Balto is backed by Telescope Partners and Vista Equity Partners. Learn more at balto.ai

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SOURCE Balto Software, Inc.

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IdentityIQ Expands Access to Identity Protection and Financial Wellness Tools with New Spanish-Language Experience

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New Spanish-language version brings identity protection, credit monitoring and financial health resources to more than 41 million Spanish-dominant speakers in the U.S.

TEMECULA, Calif., Sept. 1, 2026 /PRNewswire/ — IdentityIQ, a leading provider of identity theft protection, credit monitoring and financial wellness solutions, today announced the launch of new plans now in Spanish, expanding access to comprehensive identity and credit protection to more than 41 million Spanish-dominant speakers in the United States.

The new Spanish-language experience gives consumers the ability to enroll, access their member dashboard and manage their financial health entirely in Spanish. The launch also supports B2B partners serving Spanish-speaking customers with a localized partner experience.

“Financial protection shouldn’t depend on language,” said Rick Eggleton, chief revenue officer for IDIQ, which operates the IdentityIQ brand. “Our Spanish-language offering gives millions of consumers greater access to the tools they need to protect their identity, credit and financial health.”

The Spanish-language plans include IdentityIQ’s most comprehensive suite of identity protection and financial wellness tools, including credit monitoring, dark web monitoring, identity theft alerts, credit score tracking, optional rent and utility payment reporting, credit education and other financial health resources.

The launch addresses a significant gap in the financial services marketplace, where language barriers can limit access to tools that help consumers monitor their credit, detect potential identity theft and build stronger financial profiles.

“This is more than translating a product,” Eggleton said. “It’s about making identity protection and financial wellness easier to understand, easier to access and more relevant to Spanish-speaking consumers.”

The launch reflects IdentityIQ’s broader commitment to making identity protection and financial wellness more accessible to underserved communities. By offering its core services in Spanish, IdentityIQ is helping remove language barriers that can make it more difficult for consumers to understand and actively manage their credit and financial health.

The Spanish-language launch also expands opportunities for IdentityIQ’s B2B partners to provide identity protection and financial wellness benefits to Spanish-speaking customers and employees.

“Everyone should have the opportunity to understand and take control of their financial wellness,” Eggleton said. “Expanding our premium plan in Spanish is an important step toward making that possible for millions of consumers.”

For more information on IdentityIQ’s Spanish-language plans and its comprehensive identity protection, credit monitoring and financial wellness solutions, visit https://www.identityiq.com.

About IdentityIQ

IdentityIQ®, offered by IDIQ®, is a leading provider of identity theft protection, credit monitoring and financial wellness solutions. IdentityIQ helps consumers monitor and protect their identities, credit and personal information through comprehensive monitoring, alerts and recovery support services.

View original content:https://www.prnewswire.com/news-releases/identityiq-expands-access-to-identity-protection-and-financial-wellness-tools-with-new-spanish-language-experience-302866626.html

SOURCE IDIQ

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BKF Appoints Andrew Esposito Chief Financial Officer

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People-focused AEC industry veteran appointed to support strategic growth

OAKLAND, Calif., Sept. 1, 2026 /PRNewswire/ — BKF, the premier AEC firm in the Western United States, today announced the appointment of Andrew Esposito as Chief Financial Officer, a strategic addition to its executive leadership team as the firm continues to invest in growth, expand its market presence, and pursue new opportunities across the region.

A proven financial and operational leader, Esposito brings extensive experience guiding organizations through periods of expansion while maintaining a strong focus on culture, performance, and long-term value creation. As CFO, Esposito will lead BKF’s financial strategy and operations, helping position the firm for its next chapter of growth while supporting the company’s commitment to employees, clients, and strategic partners.

“Andrew brings a rare combination of financial acumen, operational insight, and people-centered leadership to BKF,” said CEO Darren Riegler. “He understands that the most successful organizations are built on a foundation of trust, shared values, and disciplined growth. His experience and perspective will help us continue expanding our impact, strengthening our partnerships, and creating long-term value for our people and our partners.”

Most recently, Esposito served as CFO at WSP USA, where he had end-to-end responsibility for the finance operations of an approximately $8 billion business. During his tenure, he helped scale the finance organization through a threefold increase in revenue and headcount. He also played a senior role in more than a dozen acquisitions and carve-outs totaling approximately $5 billion in transaction value.

“Strong financial performance and strong organizations are built together,” said Esposito. “From the beginning, I was drawn to BKF’s culture, energy, and strong sense of purpose, as well as its reputation for innovation, client focus, and sustained growth. I’m excited to work alongside the leadership team to build on that momentum, support the firm’s long-term success, and help advance our shared vision of becoming the preeminent infrastructure firm in the Western U.S.”

The appointment comes as BKF continues to execute its growth strategy, building on the successful merger with MNS and acquisition of Lotus Water to expand its capabilities and deliver greater value across the full project lifecycle.

About BKF

For more than 110 years, BKF has partnered with public and private clients to plan, design, and deliver infrastructure projects that strengthens communities throughout the Western United States. With more than 800 people across 20 offices, BKF provides planning, engineering, surveying, program and construction management, and consulting services for transportation, water, government, and land development projects.

Our mission is simple: Do great work, grow a thriving business, and delight our clients. We believe great infrastructure starts with strong relationships, collaboration, and a shared vision for building a better future. Together with our clients, BKF tackles the region’s most complex challenges and creates lasting impact in the communities where we work.

For more information, visit bkf.com

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SOURCE BKF

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The World Is Invited: Edison Awards Opens Nominations for Its 40th Anniversary Year

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A Global Icon of Innovation Marks Four Decades — And Calls On Innovators Everywhere to Step Forward

FORT MYERS, Fla., Sept. 1, 2026 /PRNewswire-PRWeb/ — Forty years ago, a handful of bold ideas changed how the world lives, works, and moves. Today, the Edison Awards, one of the world’s most recognized names in innovation, throws open its doors for its landmark 40th anniversary, inviting innovators, entrepreneurs, and enterprises on every continent to put their breakthroughs on the world stage.

“We are seeing extraordinary innovation emerge from every region of the world, and our 40th year is a chance to recognize just how far this global community of innovators has brought us and how much further we’ll go together,” said Frank Bonafilia, CEO of the Edison Awards.

Starting September 1, 2026, nominations open for the 2027 Edison Best New Product Awards™. Whether it’s a five-person startup team working out of a garage or a Fortune 500 R&D powerhouse, the invitation is the same: bring the innovation you’re proudest of and let the world see it. Nominations close December 15, 2026, with winners revealed in March 2027.

“Forty years ago, the Edison Awards set out to celebrate the innovators bold enough to reimagine what’s possible and that mission has only grown more urgent, and more global, with every passing year,” said Frank Bonafilia, CEO of the Edison Awards. “This anniversary year is shaping up to be our most exciting yet. We are seeing extraordinary innovation emerge from every region of the world, and our 40th year is a chance to recognize just how far this global community of innovators has brought us and how much further we’ll go together.”

Four Decades of Naming What’s Next

Since 1987, the Edison Awards has celebrated the products and ideas that went on to define entire industries in health, sustainability, mobility, and technology. Forty years in, the program isn’t slowing down: it’s expanding, honoring nominees from startups to global enterprises, from every corner of the map.

Two New Awards Built for a Global Stage

Two new honors join the program: The Global Excellence Award, for the best innovation across five regions North America, Latin America, Europe, Middle East & Africa, and Asia-Pacific and The Innovation at Scale Award, honoring standout innovation from Startup/Emerging (under 10 employees) to Global Enterprise (5,000+ employees).

2027 Award Categories

Commercial Technology, Consumer Solutions, Critical Human Infrastructure, Cultural Impact & Education, Energy & Climate Resiliency, Engineering & Robotics, Health, Medical & Biotech, Lifestyle, Entertainment & Design, Manufacturing & Logistics, Materials Science, Public Safety, Security & Digital Integrity, Software Solutions, Transportation, Aerospace & Flight, and Water, Food & Agriculture.

The Call Is Open — Here’s How to Answer It

Early Bird: September 1 – October 15, 2026. General: October 16 – December 15, 2026.

Eligible products launched January 2025–January 2027, judged on Concept, Value, and Impact.

Be counted among them. Submit your nomination at www.edisonawards.com.

About The Edison Awards: Established in 1987, the Edison Best New Product Awards™ honor excellence in product and service innovation transforming how we live, work, and play. Inspired by Thomas Edison’s legacy, the program recognizes game-changing solutions worldwide, offering global recognition, credibility, and connections that drive growth.

Media Contact

Frank Bonafilia, Edison Awards, 1 7732305744, fbonafilia@edisonawards.com, https://edisonawards.com/

View original content:https://www.prweb.com/releases/the-world-is-invited-edison-awards-opens-nominations-for-its-40th-anniversary-year-302864733.html

SOURCE Edison Awards

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