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The Next Generation of Agent Assist is Here with Balto

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ST. LOUIS, Sept. 1, 2026 /PRNewswire/ — Balto, the leading AI platform for contact centers and the company that invented the category of agent assist called real-time guidance in 2017, today officially unveiled RTG3 – the tool is being regarded as the future of agent assist – not for its first of its kind features, but also because it’s an agent assist that consistently delivers measurable ROI.

Introducing RTG3

RTG3 delivers what Balto describes as ambient agentic intelligence for the frontline contact center agents – an experience the contact center space has never seen before, and one that is being heralded as the future of agent assist.

The idea was born from a simple but powerful feeling: Making the agent app the central command center for the frontline by providing instant answers to information that’s impossible to memorize, the ability to search for information right on the app, and turning it into a personalized workspace, rather than just another screen/app on their desktop.

RTG3 brings that experience to the frontline contact center agent for the first time, within the context of their work. Rather than a single nudge tucked on the side of the screen, RTG3 is agentic intelligence that works on the agent’s behalf, automatically launching AI agents that gather the answers, customer context, and hard-to-find information a live conversation calls for, exactly when it’s needed. The result is a frontline agent with AI at their fingertips and the freedom to focus on the customer in front of them.

That power belongs to the agent. RTG3 is built for the frontline, designed to be made their own, personalized and arranged around how each person works best; not to monitor them, and not to replace them. It is Balto’s bet on humans and on what they are capable of when given the best possible tools. RTG3 is available today, free to existing Balto real-time guidance customers, through a fast and easy implementation.

Consistently delivers measurable ROI

Agent assist is the top investment priority for contact center leaders. According to industry-leading analysts in Customer Management Practice (CMP) Research, in the 2026–2027 year, 61% of leaders say they are going to invest in agent assist, making it the number one category, ahead of analytics and insights, chatbots and virtual agents, knowledge management, and automated QA.

Renowned for an excellent product suite, customer service and a platform that consistently delivers measurable ROI across multiple industries, Balto holds a 4.8-star rating across more than 600 reviews on G2 and Capterra, and has built RTG3 to meet that demand where the ROI actually lands: improved customer retention, agent to manager ratio, reduced agent turnover, accelerated ramp time, reducing handle time, better CSAT scores, and higher conversion rates.

“If you know there’s golden data, why are you waiting for somebody to go into your product, go to the interface and ask the question? Provide them with the data that you know is good,” says Balto CEO Marc Bernstein. That principle of putting that intelligence directly in front of the agent, rather than waiting for someone to ask, is at the heart of RTG3.

How RTG3 Works

RTG3 works today in the format contact center teams already know: the app is nestled in over the side of the screen and integrates with the CCaaS and UCaaS to start and stop automatically as calls come in and go out. For the first time, Balto is also introducing an intelligent agent desktop powered by ambient agentic intelligence for the frontline contact center agent.

Customer History before the call: The second a call comes through, Balto automatically populates the history of that customer by working through previous Balto conversations and transcripts. Agents immediately see why the customer is calling and their most recent call history. Customer History carries a 93% thumbs-up rating from agents.AI agents working in the background: When a customer mentions a city, Balto pulls local weather and sports. When a competitor comes up, it pulls that competitor’s reviews and surfaces the common complaints. In healthcare, when a provider is mentioned, Balto returns the provider’s name, specialty, practice address, and a link to their listing. All of it happens in the background while the agent keeps talking.Answers to questions impossible to memorize: Agents can ask Balto anything, including questions no one could reasonably memorize, such as pricing a plan for several hundred seats with the right discounts applied. Balto searches knowledge resources in Balto Cloud and can search a customer’s SharePoint. Every answer cites its source and deep links to the exact article, page, and section it came from.Real-time checklists are built as levers: The best AI checklists are not a full script; they are a few levers that let agents hit the metrics that matter: compliance requirements like verification, deeper discovery, and an assumptive ask or close. Agents can set completed items to auto-disappear, or keep them visible.A home base for the agent: Agents no longer have to navigate an obstacle course of tabs, CRMs, and Slack channels just to answer one customer question. RTG3 consolidates everything agents need–compliance, knowledge, workflows, and supervisor support–into one customizable workspace.Make it your own: RTG3 brings everything agents need into one place, and lets them make it their own. Agents can customize their layouts, pin what they use most, and personalize the look and feel of their workspace. Every agent can create a workspace that fits the way they work. If it works the way agents have longed for and they can personalize it, agents will use it.

Available and ready to use now

RTG3 is available now and free to existing Balto agent assist customers, with an implementation Balto describes as fast and low lift. Balto’s team stays involved through implementation and beyond, helping teams prepare documents so AI can read them accurately and connecting knowledge databases so agents can query the full knowledge base from inside Balto.

Customers are already seeing incredible results with a Health Insurance brokerage call discovery rose from below 20% to roughly 51%, with an approximate 10% increase in sales as RTG3 usage grew and a Home Improvement company’s new hire ramp to estimate certification dropped from about 90 days to 30.

Learn more about Balto Agent Assist.

About Balto

Balto is the #1 rated agent assist, QA automation, and agentic insights platform for contact centers, wrapped into a single platform where humans and AI work together. Founded in 2017, Balto was the first company to bring agent assist to market and has since deployed it across more than 300 customers and 500 million interactions. Balto is backed by Telescope Partners and Vista Equity Partners. Learn more at balto.ai

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SOURCE Balto Software, Inc.

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dxFeed Introduces ZeroDTE to Bring Greater Transparency to 0DTE Trading Risk

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NEW YORK, Oct. 20, 2026 /PRNewswire/ — dxFeed, a global provider of market data and financial technology solutions, introduced dxFeed ZeroDTE, a new quantitative analytics solution designed to bring greater transparency and precision to the rapidly growing market for zero-days-to-expiration (0DTE) options.

Developed by dxFeed’s AI & Quant Research team, the solution transforms live SPX and XSP options data into comprehensive pricing and risk analytics, enabling brokers, trading platforms, and analytics providers to give traders a clearer understanding of potential outcomes before entering a trade.

The introduction comes as 0DTE options continue to reshape US derivatives markets. According to Cboe, same-day contracts accounted for approximately 65%* of SPX options trading volume in Q3 2026, averaging a record 3.2 million contracts daily. Yet the analytical tools available to traders have not always kept pace with this growth, particularly when it comes to understanding the risks behind complex, multi-leg strategies — a challenge previously highlighted by Jon Light, Senior Director of Product Management, Devexperts.

Beyond Probability of Profit: Understanding the Full Risk
While conventional trading interfaces typically display strikes, premiums, and margin requirements, ZeroDTE reveals the market-implied probabilities behind each strategy, including the likelihood of retaining the full premium, experiencing a partial loss, or reaching the maximum possible loss.

Unlike traditional probability calculations based on a single implied volatility estimate or delta, the solution analyzes the entire live options chain, incorporating the volatility smile and distribution tails to deliver a consistent view of market-implied outcomes.

Through a single API integration, platforms can provide traders with:

Market-implied probabilities of different profit and loss outcomes.Fair value comparisons against displayed market prices.Maximum profit, maximum loss, and break-even levels for individual strategies.Market-implied distribution of today’s close, derived from live options data.Strategies defined in units of the day’s priced move, so the same structure can be compared across days and market conditions .

Supporting popular structures including iron condors, butterflies, straddles, strangles, and vertical spreads, the service brings sophisticated quantitative analytics directly into the trading experience.

“Retail platforms are good at showing a probability of profit, and most will show the maximum loss as well. What they don’t show is how likely that loss is,” said Anton Antonov, Head of AI & Quant Research at dxFeed. “ZeroDTE puts the odds next to the worst case: the chance of keeping the credit, of a partial loss and of the maximum loss, read from the whole option chain rather than a single volatility number. Rather than predicting where the market will go, we give traders the tools to understand what current options prices imply, evaluate different strategies consistently, and make more informed decisions.”

Expanding dxFeed’s Intelligent Market Data Ecosystem
ZeroDTE marks another milestone in dxFeed’s evolution from market data delivery toward advanced analytics, quantitative research, and intelligent financial technology.

The solution joins dxFeed’s growing portfolio of innovative technologies, including SummerFox, its award-winning AI-powered market intelligence solution; Grenadier, an AI-based market data anomaly detection technology; and dxScript, an AI-assisted scripting environment for custom market analytics and indicators.

Together, these solutions reinforce dxFeed’s commitment to transforming high-quality financial data into accessible, actionable intelligence for the global trading community.

The new analytics capabilities have already been integrated into DXcharts, demonstrating how advanced options risk metrics can be incorporated directly into trading and charting interfaces.

For a deeper look at the technical capabilities, key features, and practical applications of ZeroDTE, explore our in-depth article.

*All figures are market-implied from current option prices and are not a forecast or a recommendation

Media Contact:
Kate Zapekina
+49 8999 952020
425091@email4pr.com

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SOURCE dxFeed

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One Third of Florida’s Banks and Credit Unions Not Yet Protected Against Future Quantum Decryption, Open-Source Scan Finds

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Manteiga Foundation publishes a state-of-readiness note on 81 Florida institutions: nothing is broken today, the risk is time, and for most the fix is one setting

MIAMI, Oct. 20, 2026 /PRNewswire/ — Of 81 Florida-headquartered banks and credit unions, 54 already protect their customers’ connections against future quantum decryption and 27 do not yet, according to a state-of-readiness note published today by Manteiga Foundation, a Florida public benefit company. The note, the first from the foundation’s Quantum Ready Labs, lists every institution and its result: quantumreadylabs.com/studies/florida-financial-2026q4.

Nothing is broken today. No account, login or transaction is at risk from what the note describes; every connection tested is encrypted with algorithms no existing computer can break.

The risk is time. Encrypted traffic can be recorded now and decrypted once a large enough quantum computer exists, so anything that must stay confidential for years is already inside the window. That window is narrowing: in 2025 the estimated size of the machine needed to break today’s key exchange fell from about twenty million qubits to under one million, and NIST has set 2030 to begin retiring today’s key exchange and 2035 to end it. Browsers already protect traffic the new way.

The fix is small. The 27 split in two. Ten are Exposed, their sites still on a protocol generation that cannot carry post-quantum protection; the next step is to enable TLS 1.3. Seventeen are At risk, on a modern protocol with the protection not switched on; the next step is one setting, the post-quantum key exchange (X25519MLKEM768), a configuration line or a toggle on current servers. The 54 are Protected (30) or Ready (24). The median score is 85 of 100; the note uses four plain words, no letter grades.

“Nothing is broken today, and that is exactly why this is the moment to act,” said Jaime Manteiga, Co-Founder of Manteiga Foundation. “Confidentiality is the urgent part of the quantum transition, the fix is small, and most of these institutions are one setting away. We built the scanner so that anyone can see where a host stands in a second and what to do next.”

Quantum Ready Labs is free and open source under the MIT licence. Typing a host name at quantumreadylabs.com opens a handful of connections to it, as a browser visit would, and returns the stage, a score for quantum readiness alone, the one next step and the standards cited (NIST IR 8547, FIPS 203, CNSA 2.0), shareable by link or as a five-page PDF; an open API runs the same test for services.

Each institution’s public primary domain was tested on October 18, 2026 with fourteen TLS handshakes and one ordinary connection; no page was opened, no login attempted. Every Exposed result was cross-checked with OpenSSL and curl. The population, from public regulator lists with each domain verified, will be re-scanned quarterly; any institution can run a fresh test at once.

For organizations that want help making the change, the foundation operates N30.ai, its cybersecurity consulting practice. The scanner and its results stay free and open.

About Manteiga Foundation

Manteiga Foundation is a Florida public benefit company at the meeting of technology and art, bringing more beauty into technology through open-source tools for the public good, among them Quantum Ready Labs and medet.ink. manteiga.org.

About N30.ai

N30.ai is Manteiga Foundation’s cybersecurity consulting practice for the post-quantum transition and related security work. More at n30.ai.

Media contact

Jaime Manteiga, Co-Founder, Manteiga Foundation
425109@email4pr.com | 305-709-2909
quantumreadylabs.com/studies/florida-financial-2026q4  |  github.com/manteiga-foundation/quantum-ready-labs

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SOURCE Manteiga Foundation

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CME Group Announces First Trade for Bitcoin Cash and Uniswap Futures

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CHICAGO, Oct. 20, 2026 /PRNewswire/ — CME Group, the world’s leading derivatives marketplace, today announced that FalconX and GSR have executed the first block trade in its new Bitcoin Cash (BCH) and Uniswap (UNI) futures.

“With trading now underway in our Bitcoin Cash and Uniswap futures, we are providing clients with more versatility to manage cryptocurrency risk and exposure through our robust 24/7 marketplace,” said Giovanni Vicioso, Global Head of Cryptocurrency Products at CME Group. “As institutional demand for digital assets continues to grow, we are pleased that investors are turning to CME Group to expand their crypto trading strategies with our regulated and capital-efficient tools.”

“FalconX is pleased to execute the first block trade in CME Group’s new Bitcoin Cash and Uniswap futures alongside GSR. Institutional demand is moving beyond the largest digital assets toward tokens with distinct use cases, like Bitcoin Cash in payments and Uniswap in decentralized finance,” said Griffin Sears, Head of Derivatives, FalconX. “Bringing these assets onto a regulated venue like CME Group gives institutions the hedging and capital-efficient exposure they’ve been asking for, and we look forward to supporting liquidity in these markets as they grow.”

“Providing liquidity in crypto derivatives has long been a cornerstone of GSR’s business, making it a natural fit for us to support CME Group’s new Bitcoin Cash and Uniswap futures from day one,” said Xin Song, CEO of GSR. “We have long believed that expanding institutional-grade derivatives will supercharge institutional adoption of digital assets, and CME Group plays a central role in making that vision a reality.”

The new contracts further extend CME Group’s single-asset cryptocurrency product suite, which includes Bitcoin, Ether, XRP, Solana, Cardano, Chainlink, Stellar, Avalanche‌ and Sui futures. Trading highlights include:

Year-to-date 2026 futures and options average daily volume (ADV) of more than 242,000 contracts ($7.9 billion notional) and average daily open interest (OI) of almost 240,000 contracts ($14.3 billion notional).Nearly $2 billion in year-to-date notional value growth from the 2026 expansion into Cardano, Chainlink, Stellar, Avalanche, and Sui futures.

Bitcoin Cash and Uniswap futures are listed on and subject to the rules of CME. For more information on these products, please visit here.

As the world’s leading derivatives marketplace, CME Group (www.cmegroup.com) enables clients to trade futures, options, cash and OTC markets, optimize portfolios, and analyze data – empowering market participants worldwide to efficiently manage risk and capture opportunities. CME Group exchanges offer the widest range of global benchmark products across all major asset classes based on interest rates, equity indexes, foreign exchange, cryptocurrencies, energy, agricultural products and metals.  The company offers futures and options on futures trading through the CME Globex platform, fixed income trading via BrokerTec and foreign exchange trading on the EBS platform.  In addition, it operates one of the world’s leading central counterparty clearing providers, CME Clearing. 

CME Group, the Globe logo, CME, Chicago Mercantile Exchange, Globex, and E-mini are trademarks of Chicago Mercantile Exchange Inc.  CBOT and Chicago Board of Trade are trademarks of Board of Trade of the City of Chicago, Inc.  NYMEX, New York Mercantile Exchange and ClearPort are trademarks of New York Mercantile Exchange, Inc.  COMEX is a trademark of Commodity Exchange, Inc. BrokerTec is a trademark of BrokerTec Americas LLC and EBS is a trademark of EBS Group LTD. The S&P 500 Index is a product of S&P Dow Jones Indices LLC (“S&P DJI”). “S&P®”, “S&P 500®”, “SPY®”, “SPX®”, US 500 and The 500 are trademarks of Standard & Poor’s Financial Services LLC; Dow Jones®, DJIA® and Dow Jones Industrial Average are service and/or trademarks of Dow Jones Trademark Holdings LLC. These trademarks have been licensed for use by Chicago Mercantile Exchange Inc. Futures contracts based on the S&P 500 Index are not sponsored, endorsed, marketed, or promoted by S&P DJI, and S&P DJI makes no representation regarding the advisability of investing in such products. All other trademarks are the property of their respective owners. 

CME-G

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SOURCE CME Group

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