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VertexOne to Power Next-Generation Digital Customer Experience for American Water

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DALLAS, Sept. 16, 2026 /PRNewswire/ — VertexOne, a leading provider of cloud software designed to revolutionize the customer experience within the energy and utility industry, announced today that American Water, the largest regulated water and wastewater utility in the United States, has selected VertexOne’s utility customer self-service and consumption analytics platform, VXconnect, to power a modern, mobile-first digital customer experience built for American Water’s national size and scale.

America’s largest water utility picks VertexOne’s VXconnect to scale customer experience nationwide

The company, which serves more than 14 million people spanning 14 states, said they chose VertexOne for its deep utility-sector expertise, proven record of success with water utilities, and the maturity of its VXconnect platform. These strengths, American Water VP, Chief Customer Officer Matt Prine said, support the company’s selection of a partner and platform ready to match its size and scope today, and capable of evolving alongside its customers and strategic priorities in the years ahead.

“American Water prioritizes customer experience for those we currently serve, as well as for new customers as our footprint continues to grow, and one of the strengths of the VXconnect platform is that it is built to scale,” Prine said. “VXconnect’s modular architecture means we can extend capabilities over time, onboard new customer populations efficiently, and maintain a consistent, high-quality digital experience for all customers across American Water’s national footprint.”

At the heart of VXconnect is a dedicated mobile app, a first for American Water and a response to how customers expect to interact with the services they rely on every day: giving customers the power and convenience to manage payments, view usage, and request services on their own terms, whenever and wherever it works for them. 

Additionally, conservation and usage analytics will deliver personalized insights that support both customer satisfaction and American Water’s broader sustainability goals, while electronic billing and digital communications advance a more connected, paperless experience.

“This is not just a technology upgrade, but a strategic investment in meeting our customers where they are, providing the high-quality service they expect and deserve,” American Water Senior Director, Customer Operations and Project Delivery Lead, Takisha Walker said. “Our mission is to deliver safe, clean, reliable, and affordable water and wastewater services, and that mission also extends to how we deliver the customer experience.”

VertexOne and VXconnect provides American Water and its customers control over their accounts and enables the company to support customers more effectively when they need information or help. The result is exceptional customer experience that, in turn, builds a confident, strong and lasting positive customer relationship.

“American Water sets the standard for what a modern water and wastewater utility can be and represents the next step in VertexOne’s commitment to shaping the future of utility customer experience,” VertexOne Chief Operating Officer, Keith Ahonen said. “Because we’re not just providing American Water a platform, we’re helping them better serve their expanding customer base. VXconnect was designed with that exact goal in mind: to unify, scale, and deliver a customer experience that keeps pace with the utilities who define and lead the industry.”

About VertexOne

VertexOne is the leading provider of cloud-based SaaS solutions, powering the next generation of customer experience for utilities, energy retailers and energy transition providers. With more than 30 years of experience and 400 customers in the cloud, we capitalize on our deep expertise to provide a wide range of innovative solutions for digital transformation, revenue optimization, and data-driven efficiency operations surrounding the customer. We empower our clients to deliver a compelling customer experience, reduce costs to serve, increase operational efficiency, and improve customer satisfaction. For more information on how VertexOne allows you to enhance the digital customer experience, improve revenue management and leverage data analytics, visit vertexone.ai.

About American Water

American Water (NYSE: AWK) is the largest regulated water and wastewater utility company in the United States. With a history dating back to 1886 and celebrating 140 years in 2026, We Keep Life Flowing® by providing safe, clean, reliable and affordable drinking water and wastewater services to approximately 14 million people with regulated operations in 14 states and on 19 military installations. American Water’s approximately 7,000 talented professionals leverage their significant expertise and the company’s national size and scale to achieve excellent outcomes for the benefit of customers, employees, investors and other stakeholders. For more information, visit amwater.com and join American Water on LinkedInFacebookX and Instagram.

CONTACT: Niki Lindquist, 214-576-1046, niki.lindquist@vertexone.ai

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Nozomi Networks Introduces Nozomi Compass to Modernize the Everyday Work of OT Asset and Service Management

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Pairs the industry’s deepest first-party OT asset data to guide OT-safe change and remediation workflowsDelivers continuous compliance evidence, safer change governance, and real risk reductionEmpowers critical infrastructure operators to act, and prove they acted, at the speed the AI-risk era demands

SAN FRANCISCO, Sept. 16, 2026 /PRNewswire/ — Nozomi Networks, the leader in operational technology (OT), Internet of Things (IoT), and cyber-physical systems (CPS) security, today announced Nozomi Compass, an OT-native asset and service management platform built for a new reality. AI has collapsed the time it takes to discover vulnerabilities, anomalies, and exposures across industrial environments from months to minutes. Yet, acting on them still runs through spreadsheets, IT ticketing tools, and manual processes never designed for OT. Nozomi Compass closes that gap. 

“Nozomi Compass underpins our vision to provide a single source of truth for visibility, threat detection, governed workflows, compliance evidence, and trusted AI-enabled operational decision-making,” said Andrea Carcano, CEO and Co-Founder of Nozomi Networks. “Until now, operators have been working with an ineffective IT-native toolset to service their OT assets. As industrial organizations incorporate AI automation to keep pace with today’s threat and regulatory landscape, they cannot live in the unknown. Compass is the foundation that allows teams to move quickly with confidence.”

Built on Nozomi’s real-time, first-party asset data, Compass gives industrial organizations a real-time OT system of record and process-safe workflows to plan, approve, execute, and prove every change. As vulnerability discovery continues to outpace manual remediation, this framework of unified CPS security and OT service management gives industrial organizations the source of truth they need. It is the foundation for safely adopting autonomous and agentic OT and IoT workflows grounded in real operational and threat context with a human always part of the process. Nozomi Compass turns AI-speed action into governed, auditable outcomes without risking uptime or safety.

Key capabilities of Nozomi Compass will include:

A trusted OT system of record: Built on Nozomi’s real-time, first-party OT and IoT asset data, replacing stale spreadsheets, imported records, and IT-first configuration databases with a single current source of truth.OT-native workflows: Purpose-built for how industrial environments operate, incorporating OT-safe processes, Purdue-level relationships, safety criticality, and full lifecycle history into every asset record and workflow logic.Governed change and risk decisions: Live risk and safety context, traceable approvals, consequence-based risk scoring, and compensating controls create a defensible record of what was authorized, changed, and completed.Continuous compliance evidence: Audit-ready evidence mapped to frameworks including NERC CIP, IEC 62443, NIS2 and TSA, generated continuously to reduce manual effort.An open foundation for enterprise workflows and AI: Governed OT data flows into the EAM, CMDB, ITAM, ITSM, SIEM and SOAR tools customers already run, while giving AI-driven tools the clean, contextual OT data they need to operate safely.

Nozomi Compass marks the next step in Nozomi’s platform vision to unify cyber-physical systems security and operational technology service management on a single foundation that gives customers the confidence they understand what is happening across their operational environment and control what happens next. Rather than retrofitting a generic IT platform for OT service management, Compass is built directly on the same real-time asset intelligence that powers Vantage, Nozomi’s cyber-physical security platform, giving customers a unified, current system of record and action.

“OT and IT service management have always spoken different languages,” said Moreno Carullo, Co-founder and CTO at Nozomi Networks. “Nozomi Compass is purpose-built around how industrial operations work, including safety windows, process dependencies, and physical consequences, so teams can finally govern change and prove compliance without forcing OT data into an IT-shaped box.”

Nozomi Compass will be available to Nozomi Networks customers in January. For more information visit the Nozomi Compass page.

About Nozomi Networks
Nozomi Networks protects the world’s critical infrastructure from cyber threats. Our platform uniquely combines network and endpoint visibility, threat detection, and AI-powered analysis for faster, more effective incident response. Customers rely on us to minimize risk and complexity while maximizing operational resilience. www.nozominetworks.com

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SOURCE Nozomi Networks

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Nona Biosciences Successfully Develops World’s First Language Model Trained on Fully Human Heavy-Chain-Only Antibodies

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CAMBRIDGE, Mass., Sept. 16, 2026 /PRNewswire/ — Nona Biosciences (“Nona”), a global biotechnology company advancing biologics discovery and development through innovative technology platforms, today announced the development of HCAbLM, the world’s first language model specifically trained on fully human heavy-chain-only antibodies (HCAbs). HCAbLM was built on a large-scale repertoire comprising 31.8 million fully human HCAb sequences from 73 independently immunized HCAb transgenic mice. The study, “A foundation model learns the sequence and functional grammar of fully human heavy-chain-only antibodies,” was published in bioRxiv.

From Binder to Drug Candidate: A Leap in AI Antibody Development

The main bottleneck in the current AI antibody field is no longer “whether an antibody that binds the target can be designed,” but rather “whether the designed antibody can be manufactured at scale, whether it will aggregate, and whether it is stable”—that is, developability. HCAbLM was created precisely to address this issue. The model has learned the “sequence grammar” unique to fully human HCAbs—a set of underlying rules that determine whether an antibody can fold, exist stably, and ultimately become a drug. Conventional general-purpose models cannot capture this set of rules because their training data contain almost no HCAb sequences. HCAbLM fully demonstrates that a dedicated model trained on unique antibody sequence data can better translate sequence space cognition into developability prediction.

A Dedicated HCAb Model Outperforms General-Purpose Protein and Antibody Models

The representations learned by HCAbLM demonstrate transferability to experimentally measured antibody properties, including size exclusion chromatography (SEC) purity, hydrophobic interaction chromatography (HIC) behavior, and thermal stability, highlighting HCAbLM’s potential in the evaluation and optimization of fully human HCAbs, going beyond mere sequence analysis.

In public benchmarks for cross-project developability prediction, HCAbLM, with only 366 million parameters, surpassed general-purpose protein large models including Meta’s ESM-6B with 6 billion parameters, as well as previously leading antibody language models IgLM and AbLang, on two core metrics: SEC purity and HIC behavior.

The development of HCAbLM marks an important advancement in Nona’s application of artificial intelligence (AI) to antibody discovery and development. By combining large-scale antibody repertoires with AI-driven modeling, Nona is building a foundation for more efficient and data-driven antibody design and developability assessment.

“The development of HCAbLM represents an important step in our efforts to apply AI to specialized antibody formats and unlock the value of large-scale antibody repertoires,” said Dr. Di Hong, Chief Executive Officer of Nona Biosciences. “By learning the unique sequence characteristics of fully human HCAbs and demonstrating transferability to experimentally measured molecular properties, HCAbLM provides a new foundation for AI-enabled antibody discovery and development. We look forward to further integrating HCAbLM with Nona’s technology platforms, and leveraging these capabilities to accelerate antibody discovery and development while empowering our partners to unlock new opportunities for next-generation biotherapeutics.”

About Nona Biosciences

Nona Biosciences, a wholly owned subsidiary of HBM Holding Limited (HKEX:02142), is a global biotechnology company committed to advancing biotherapeutic innovation through cutting-edge technology platforms and integrated solutions. Nona supports programs with its I to I® framework, from early-stage ideas through preclinical research and advancement toward IND and early clinic, spanning target validation and antibody discovery to early development.

Nona’s proprietary Harbour Mice® technology platform generates fully human monoclonal antibodies in classical two light and two heavy chain (H2L2) format, and heavy chain-only (HCAb) format. The HCAb Harbour Mice® is the world’s first fully human HCAb transgenic mouse with clinical validation. This unique platform offers exceptional versatility for diverse applications using fully human VH single-domain antibodies as a plug-and-play system, including bispecific antibodies, multi-specific antibodies, CAR-T therapies, antibody-drug conjugates (ADCs), mRNA-based therapeutics, and more.

By integrating Harbour Mice®, single-B cell screening technology, NonaCarFx™ (a direct CAR-function-based screening platform), Hu-mAtrIx™ (an AI-driven drug discovery platform), Modalities-on-Demand® (a next-generation modalities solution), and end-to-end preclinical drug development services, Nona Biosciences is dedicated to driving the global invention of transformative next-generation drugs. For more information, please visit: www.nonabio.com.

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SOURCE Nona Biosciences

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Moldova eGovernance Agency Launches Banking Use of EVO Digital Identity Credentials Built to European Standards

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CHISINAU, Moldova, Sept. 16, 2026 /PRNewswire/ — Digital credentials from EVO, Moldova’s integrated government app, are now accepted by four of the country’s banks: Moldindconbank, FinComBank, EuroCreditBank and Victoriabank, allowing clients to identify themselves through EVO. This marks a broader expansion across the public and private sectors, as Moldova moves to make secure digital identity a standard way to access services nationwide while aligning with Europe’s emerging digital identity ecosystem. Developed in line with the European Digital Identity Wallet framework, EVO is being built to support secure, consent-based and interoperable digital identity transactions, including future cross-border use.

The integration turns the digital documents already available in EVO into reusable credentials for everyday interactions with private-sector services. Identity is confirmed by scanning a QR code and choosing to share the information the bank requests. The verified data is transferred digitally, eliminating the need to present or photocopy a physical identity document and reducing manual data entry.

The eGovernance Agency opened EVO integration to public and private organizations on April 1, 2026. Since then, the ecosystem has expanded beyond the first banking integrations, with 30 relying parties at different stages of connection, including one of Moldova’s largest telecommunications operators and the National Bank of Moldova. At least 20 organizations are expected to be operationally integrated by the end of 2026.

“Digital credentials become valuable when people can actually use them in real-life scenarios, and we’re aiming for ubiquity. Banks are among the institutions where trusted identification matters most, so bringing EVO into everyday banking is an important milestone. Our next step is to expand this ecosystem across both the public and private sectors, while ensuring that what we build in Moldova is compatible with the digital identity infrastructure being developed across Europe,” said Nicoleta Colomeeț, Director of the Moldova eGovernance Agency.

From national rollout to European interoperability

Moldova is developing EVO Wallet in line with European Digital Identity Wallet standards, while contributing its experience in digital credentials to their implementation, testing and cross-border interoperability. As a member of the WE BUILD consortium, Moldova works alongside European partners to validate digital identity credentials and help identify and resolve differences between national implementations. EVO has successfully tested its digital ID in the European PID format and its digital driving licence in the ISO mDL format with partners from France, Hungary, Austria and Belgium, while further interoperability testing in Moldova brought together teams from France, the Netherlands, Croatia, Romania and Ukraine.

For Moldova, an EU candidate country, digital identity is part of a broader transition toward European digital infrastructure. Following integration into initiatives such as SEPA and “Roam Like at Home”, the development of an interoperable digital identity wallet extends that process to how citizens identify themselves and securely share verified information.

The Moldova eGovernance Agency leads the development of Moldova’s digital public infrastructure and the transformation of public services. It develops and operates the national digital platforms that let citizens, businesses and public institutions interact securely online. Its work supports Moldova’s European integration and transition to fully digital public services. EVO test certificates and the integration guide are available on the egov4dev public integration page.

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SOURCE Moldova eGovernance Agency

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