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89% of guests want AI working behind the scenes, not running the front desk, Mews finds

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Global survey of 3,250 travelers shows guests aren’t rejecting AI – they’re drawing a clear line between where it belongs and where they still want a person

Key findings:

89% of guests want either a balanced mix of AI and human-led hospitality or AI only working behind-the-scenes on repetitive tasks75% say good hospitality depends on human staff, regardless of the technology behind it59% believe that AI should take over repetitive tasks and save more room for hotel staff to build rapport and trust with the guest communityHumans are preferred over AI at all nine touchpoints tested – including the most automatable task – arranging taxis – where 44% still chose a human over 28% who chose AI

NEW YORK, Oct. 7, 2026 /PRNewswire/ — New survey data released today by Mews, the operating system for hospitality, shows that as AI adoption in hotels accelerates, guest expectations are moving the opposite way – 89% of guests want either a hybrid stay blending AI and human service, or AI operating quietly in the background on repetitive tasks. Almost none want an AI-led stay.

59% of guests believe that AI should take over repetitive tasks, so hoteliers can instead focus on building trust with their guests. At a time when AI adoption in hotels has never moved faster, guests have never been clearer that they still want a human at the center of the stay – not at every point in it.

Attitudes toward AI during a stay: human connection is still important

That preference for a hybrid stay comes from somewhere specific: guests still want a human present. Even for the most automatable task tested – arranging taxis – 44% of guests chose a human over 28% who chose AI. The gap narrows as tasks get more transactional – room service orders come close to an even split (50% human vs. 23% AI) – then widens sharply wherever judgement, personalization or trust is involved: bar & restaurant service (72% prefer a human), front desk welcome (66%), and check-in & key (58%).

The pattern isn’t an argument against automation – it’s a guide to where it belongs. 75% of guests say good hospitality depends on human staff regardless of the technology behind it, which is exactly why hotels that unify guest data across every system are best positioned to use AI well: freeing staff from the admin and fragmentation that keep them at a screen instead of with a guest.

What this means for hotels: Automate the mundane, not the moments

This data shows that opportunity isn’t in building AI-first experiences; it’s in automating the mundane, so staff have more time for the moments that need a person. That means automated check-in and check-out, AI-driven upsells and room personalization, and real-time translation and guest messaging that handle routine questions instantly, plus the behind-the-scenes work (i.e. pricing, housekeeping coordination, reporting) that guests never see but that otherwise pull staff away from being in front of them.

“Guests are telling us exactly where they want AI and where they don’t,” said Richard Valtr, Founder of Mews. “The hotels that win this next decade won’t be the ones that automate the most. They’ll be the ones whose systems are unified enough that AI can actually deliver a new way of operating, and where staff can get back to providing a genuine human experience.”

Travelers aren’t rejecting AI outright; they’re rejecting AI they can’t see or control. The hotels that get this right won’t be the ones automating the most, but the ones choosing carefully where automation belongs and leaving people everywhere else. The same goes for jobs: 67% of guests would worry about staff losing their jobs to AI, and 51% disagree that they wouldn’t care if a hotel cut staff to adopt it.

This survey took place in July 2026 and covered 3,250 travelers across France, Germany, Italy, the Netherlands, Spain, Sweden, the UK and the US.

About Mews 

Mews is the operating system for hospitality, unifying workflows across revenue, operations and the guest journey so teams can automate the mundane and focus on memorable guest experiences. The Mews platform spans PMS, POS, RMS, Housekeeping and Payments, helping hoteliers move from property management to profit management. Powering 15,000 customers across 85 countries, the company was named Best PMS (2024, 2025, 2026), Best POS (2026) and listed among the Best Places to Work in Hotel Tech for six years running by Hotel Tech Report.

Media contact: press@mews.com 

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SOURCE Mews

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Gong, Agentforce Sales, and Avoma Named 2026 Conversation Intelligence Champions by Info-Tech Research Group

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October 7, 2026

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Drawing on verified end-user feedback collected through Info-Tech Research Group’s SoftwareReviews platform, the 2026 Conversation Intelligence Data Quadrant Report evaluates solutions that help organizations capture and analyze customer interactions, reduce manual effort, and improve visibility across teams. Champion recognition reflects strong product capabilities and overall user satisfaction.

ARLINGTON, Va., Oct. 7, 2026 /CNW/ — Info-Tech Research Group has named Gong, Agentforce Sales, and Avoma as Champions in its 2026 Conversation Intelligence Data Quadrant Report. The report recognizes the highest-rated software products in the category, helping organizations evaluate solutions to analyze customer conversations, improve sales coaching, and turn interactions into actionable insights.

Conversation intelligence solutions help organizations capture, transcribe, and analyze customer interactions across calls, meetings, and other communication channels. Features such as automated transcription, call recording, sentiment analysis, conversation summaries, keyword tracking, sales coaching, and CRM integration can help teams identify customer needs, improve employee performance, and make more informed business decisions.

Info-Tech’s Data Quadrant is a comprehensive software evaluation tool that ranks products using verified end-user feedback across key dimensions, including likelihood to recommend, feature rankings, net emotional footprint score, and vendor capabilities. These inputs are aggregated into a Composite Score (CS), which reflects overall user satisfaction and determines placement within the Data Quadrant. The firm’s methodology ensures that rankings are based entirely on authentic user reviews, free from analyst opinions or vendor influence.

The 2026 Conversation Intelligence Champions are as follows:

Gong, 9.0 CS, rated highly for its call recording features.Agentforce Sales, 9.0 CS, rated highly for its conversation coaching capabilities.Avoma, 8.6 CS, ranked highly for its audio transcription features.

“Every customer conversation contains valuable information, but organizations need the right tools to capture and make sense of it,” says Terra Higginson, Principal Research Director at Info-Tech Research Group. “Conversation intelligence platforms can make it easier to review large volumes of interactions and surface relevant information without adding to employee workloads. The best products fit smoothly into existing workflows, provide reliable analysis, reduce manual effort, and are easy for teams to use.”

User assessments of software categories on SoftwareReviews provide an accurate and detailed view of the constantly changing market. Info-Tech’s reports are informed by data from users and IT professionals with intimate experience with the software across the procurement, implementation, and maintenance processes.

Read the full report: 2026 Conversation Intelligence Champions

To learn more about Info-Tech’s Vendor Awards, including how Data Quadrant and Emotional Footprint recognition is determined using verified end-user feedback and the underlying evaluation criteria, visit Info-Tech’s Vendor Awards page, powered by SoftwareReviews.

About Info-Tech Research Group
Info-Tech Research Group is the “get things done” partner for over 30,000 IT, HR, and marketing leaders worldwide. The fastest growing research and advisory firm, Info-Tech enables leaders to make well-informed decisions and transform their organizations through AI, strategic foresight, step-by-step methodologies, practical tools, industry-leading advisory, and training programs. For nearly 30 years, tens of thousands of private and public organizations have trusted Info-Tech to lead their most important initiatives through periods of change and deliver outcomes that truly matter.

To learn more about Info-Tech’s HR research and advisory services, visit McLean & Company, and for data-driven software buying insights and vendor evaluations, visit the firm’s SoftwareReviews platform.

Media professionals can register for unrestricted access to research across IT, HR, and software, as well as hundreds of industry analysts through the firm’s Media Insiders program. To gain access, contact pr@infotech.com.

For information about Info-Tech Research Group or to access the latest research, visit infotech.com and connect via LinkedIn and X.

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SOURCE Info-Tech Research Group

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PUDO Inc. reports FY 2027 second quarter results

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October 7, 2026

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TORONTO, Oct. 7, 2026 /CNW/ — PUDO Inc. (“PUDO” or the “Company”) (CSE:  PDO; OTCQB: PDPTF) today filed its unaudited interim financial results and operational highlights for the three-month period ended August 31, 2026 (“Q2 FY 2027”).

Year over Year

Q2 FY 2027  

Q2 FY 2026  

Change

Revenue from Operations  

$1,401,167

$1,425,505

(1.7 %)

Gross Profit

$518,089

$498,699

3.9 %

Gross Margin

37.0 %

35.0 %

+2.0 pts

Cash Operating Income

$9,743

$16,227

(40.0 %)

“Our second quarter results are reflective of the stability we have seen with our current customer base. We continue to be very excited about the new customer opportunities in front of us.  In particular, we have continued to invest in significant new business opportunities while keeping a focus on managing the operations efficiently.  During the second quarter, we returned to positive cash operating income and delivered a very strong gross margin of 37%.”

A complete copy of the unaudited interim consolidated financial statements and the Management’s Discussion and Analysis Report for the three and six month periods ended August 31, 2026, can be found on the CSE website at https://thecse.com/listings/pudo-inc/ and on SEDAR+ at http://www.sedarplus.com/ .

About PUDO Inc.

PUDO Inc. is North America’s only independent parcel pick-up and drop-off counter network. 

PUDO has created a Network of more than 2,088 storefront partners known as PUDOpoint Counters, strategically located very near to where people live, work and play.

PUDO partners with retailers and logistics providers to offer a last-mile pick-up and returns network for ecommerce shoppers that reduces cost, increases convenience and provides package security to the last-mile of package logistics.  Visit: www.pudopoint.com.

To sign up for the PUDO News Feed please subscribe at https://pudopoint.com/investors/ . 

Information in this press release that is not current or historical factual information may constitute forward-looking information within the meaning of securities laws, such as statements regarding estimated revenues from new contracts, increased parcel volume, activation and implementation of PUDO’s technology and possible future expansions of PUDO’s operations. This information is based on current expectations and assumptions of management, including assumptions concerning PUDO’s ability to integrate its new customers into its network and successfully execute on its new and existing contracts. The use of any of the words “anticipate”, “believe”, “expect”, “plan”, “intend”, “can”, “will”, “should”, and similar expressions are intended to identify forward-looking statements. Since forward-looking statements are based on assumptions and address future events and conditions, by their very nature they involve inherent risks and uncertainties. Risks, uncertainties, and other factors involved with forward-looking information could cause actual events, results, performance, prospects, and opportunities to differ materially from those expressed or implied by such forward-looking information. Although the Company believes that the expectations and assumptions on which the forward-looking statements are based are reasonable, undue reliance should not be placed on the forward-looking statements because the Company can give no assurance that they will prove to be correct. Factors that could cause actual results to differ materially from such forward-looking information include, without limitation, uncertainties with respect to service implementation, the economic results of the relationship on the operations of the Company, changes in general economic, market, or business conditions, and those risks set out in the Company’s public documents filed on SEDAR. This press release, in particular the information in respect of estimated revenues, may contain future-oriented financial information or financial outlook within the meaning of applicable securities laws. Such future-oriented financial information or financial outlook has been prepared for the purpose of providing information about management’s reasonable expectations as to the anticipated results of its proposed business activities. Readers are cautioned that reliance on such information may not be appropriate for other purposes.

The forward-looking statements contained in this press release are made as of the date hereof and the Company undertakes no obligation to update publicly or revise any forward-looking statements or information, whether as a result of new information, future events or otherwise, unless so required by law.

SOURCE PUDO Inc.

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Flex Announces Date for Second Quarter Fiscal Year 2027 Earnings Call

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October 7, 2026

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AUSTIN, Texas, Oct. 7, 2026 /PRNewswire/ — Flex (NASDAQ: FLEX) will announce its second quarter fiscal year 2027 financial results before the market opens on Wednesday, October 28, 2026. The company will hold a conference call to discuss the results that day at 7:30 AM CT / 8:30 AM ET.

The live webcast presentation will be available on the Flex investor relations website at investors.flex.com. A replay of the webcast, along with supporting materials, will be available on the investor relations website following the conclusion of the event.

About Flex
Flex (Reg. No. 199002645H) is the manufacturing partner of choice that helps leading brands design, build, and manage products that improve the world. With a global footprint spanning 30 countries, Flex delivers advanced manufacturing and supply chain solutions, innovative products and technology, and lifecycle services that support customers from concept to scale. In the AI era, Flex is helping customers accelerate data center deployment by solving power, heat, and scale challenges through cutting-edge power and cooling technology and scalable IT infrastructure solutions.

Media, Investors, & Analysts
Michelle Simmons
Senior Vice President, Global Investor Relations and Public Relations
(669) 242-6332
Michelle.Simmons@flex.com 

 

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SOURCE Flex

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