AI agent solution helps field teams become AI first, preparing for HCP meetings, staying connected between visits, and extending provider and reimbursement support without adding additional headcount
SAN FRANCISCO, Oct. 7, 2026 /PRNewswire/ — Infinitus, healthcare’s agentic communications platform, today announced FieldForce, a new set of secure AI agents designed to extend the capacity of pharmaceutical field teams. Pharma companies can deploy FieldForce to support sales representatives, field reimbursement managers (FRMs), or both, depending on the needs of their organization. For both roles, FieldForce enables teams to become AI-first, using AI agents to extend their capacity across activities before, after, and in between HCP interactions. Importantly, it gives pharmaceutical companies another way to support more providers while giving HCPs access to information and assistance between field visits that can help them better serve their patients.
Pharmaceutical companies are under growing pressure to increase commercial productivity while managing costs. A May 2026 analysis from Deloitte found that sales representatives spend roughly two-thirds of their workday on activities such as research, product and prescribing information, scheduling, and administrative work, leaving less than one-third for customer interactions.
The pressure to do more with existing resources is also playing out across the industry. One recent analysis found that the 17 largest pharmaceutical companies collectively reduced their workforces by more than 22,000 employees in 2025, as companies looked to improve efficiency and prepare for patent expirations and other market pressures. FieldForce is specifically designed to help organizations like these extend field capacity without requiring a corresponding increase in headcount.
Supporting sales and reimbursement teams around HCP interactions
FieldForce gives sales representatives and FRMs agentic support to help manage the work around HCP interactions. The agents connect with field teams’ CRMs to pull together information for preparation before a meeting, capture notes, and update systems afterward. Additional FieldForce agents can be available for inbound calls 24/7 to support providers by answering questions between visits.
For FRMs, AI agents can answer questions about prior authorization status, claims and reimbursement, and help onboard provider offices with approved access materials. Across these interactions, Infinitus Lens provides same-day compliance monitoring and surfaces trends and insights, such as: prescribing trends per provider or provider tier; emerging question themes or support topics; and recommendations for proactive and compliant content or education that can be shared.
Extending provider reach without adding field headcount
FieldForce is also designed to help pharmaceutical companies support providers who may not have regular contact with a sales representative or FRM. A dedicated AI agent can be available between visits, giving providers a direct path to information and support when a field team member is unavailable. For HCPs, that can mean more timely access to information and reimbursement support as they work to help patients access and navigate their treatment. For pharmaceutical companies, it can expand coverage across a larger provider population without requiring a corresponding increase in field hires.
“Our pharma customers need their field teams to cover more providers while managing significant cost and productivity pressures,” said Ankit Jain, CEO and co-founder of Infinitus Systems. “They’re also seeing that the companies embracing AI are finding new ways to scale and operate more efficiently, making an AI-first approach increasingly essential to staying competitive. FieldForce gives sales and reimbursement teams AI support across the work that happens before, after and in between HCP interactions, extending their capacity so they can spend more of their time on the relationships and issues that require their attention.”
Connecting commercial and medical conversations safely
Infinitus FieldForce is built around the distinction between promotional and medical communications within pharmaceutical organizations. The sales agent can support appropriate promotional conversations with HCPs. When a provider asks a clinical or safety question that falls outside the sales representative’s role, the agent can hand the conversation off to a member of the organization’s Medical Information team along with full context. This gives HCPs a direct path to the appropriate resource while helping sales representatives stay within their role.
Built for pharmaceutical organizations
FieldForce brings Infinitus’s trusted, healthcare-native AI to power internal tools for the first time. AI agents are trained on specific data and resources provided by each individual pharma organization along with Infinitus’s proprietary knowledge graph that leverages historical data from millions of payor interactions. This gives pharmaceutical leaders a consistent source of approved information across provider engagement and reimbursement workflows, while providing a way to measure the impact of AI through metrics such as provider coverage, interactions, and cost per interaction.
In July, Infinitus announced its AI-first, human-backed hub solution, designed to streamline patient, provider, and payor communications traditionally managed through legacy call-center infrastructure. FieldForce extends Infinitus’s AI agent capabilities into pharmaceutical commercial and market access teams, giving sales representatives and FRMs around-the-clock support while helping HCPs get timely answers and support to help patients.
About Infinitus
Infinitus is healthcare’s agentic AI communications platform, coordinating conversations and workflows across providers, health plans, specialty pharmacies, pharmaceutical manufacturers, and patients to make sure care reaches those who need it. Infinitus’s system combines industry-leading safety guardrails with the largest dynamic knowledge graph built on millions of real-world interactions. The company has raised over $100M from investors including Google Ventures, Kleiner Perkins, Andreessen Horowitz, and Coatue. Infinitus was recently named to Fast Company’s World’s Most Innovative Companies and is trusted by over 50% of the Fortune 50 healthcare companies. Learn more at www.infinitus.ai
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SOURCE Infinitus Systems, Inc.
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