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Sinch reports third quarter 2026 results – Continued profitable growth with Americas as the engine

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STOCKHOLM, Nov. 5, 2026 /PRNewswire/ — Sinch AB (publ) today announces its consolidated results for the third quarter 2026.

July-September

Net sales amounted to SEK 7,085m (6,659), an organic increase of 5 percent. Currency effects had a positive impact of 2 percent.Gross profit amounted to SEK 2,450m (2,318), an organic increase of 4 percent. Currency effects had a positive impact of 2 percent.EBITDA amounted to SEK 912m (851), an organic increase of 4 percent.Adjusted EBITDA amounted to SEK 967m (915), an organic increase of 5 percent.The Board of Directors announced a new share buyback program in July, with no shares repurchased under the program during the quarter.

Key operational highlights 

Expanded direct RCS Business Messaging connectivity to all major Tier 1 operators in Canada, completing Sinch’s Tier 1 RCS coverage across North America.Joined the inaugural SpaceX Super Intelligence Partner Network, integrating enterprise-grade communications capabilities into Grok Build to accelerate AI-powered application development.Launched Mailgun Inspect on Salesforce AgentExchange, providing advanced email testing capabilities to improve deliverability and campaign performance.Rebranded MessageMedia as Sinch Engage in Australia, combining local expertise with Sinch’s global infrastructure and AI capabilities to enhance customer engagement.

Comments from Jonas Dahlberg, Acting CEO and CFO of Sinch
“During the quarter, we made progress in embedding our global communications network directly into the emerging AI-driven developer ecosystem. Sinch has newly integrated its capabilities into SpaceXSI’s Grok Build (formerly Cursor), as well as OpenAI’s ChatGPT and Codex, and since before, we are also available through Anthropic Claude and Lovable.”

“Organic net sales increased 5 percent and organic gross profit increased 4 percent, driven by Americas. Adjusted EBITDA held a stable margin at 13.7 percent, with costs being tightly managed and efficiencies in general and administrative functions being redeployed to growth investments. Adjustment items are down, cash conversion is up and the balance sheet is strengthening.”

“As I reflect on my first quarter leading Sinch, I am encouraged by the strength of our customer relationships, our infrastructure and our people. Nearly half of the Fortune 100 rely on Sinch and our platform recently passed one trillion yearly interactions, making us a natural choice for enterprise-grade customer communications.”

Invitation to webcast and teleconference
A conference call and a webcast will take place at 10:00 CET where Sinch’s Acting CEO and CFO Jonas Dahlberg and SVP Corporate Control Sofia Ohlander will present the report, moderated by Mia Nordlander, SVP Investor Relations & Sustainability. A Q&A session will follow the presentation.

If you wish to participate via teleconference, please register using the link below. After registration, you will receive dial-in numbers and a conference ID to join the call. Via the teleconference, you can ask questions verbally. Teleconference registration link here.

The live webcast, where you can follow the presentation and submit written questions, will be available here.

The presentation and report will be available at Sinch’s corporate website after publication.
Please also see the financial calendar for other investor-related events.

For further information, please contact
Mia Nordlander
SVP Investor Relations & Sustainability
Mobile: +46 735 11 53 95
E-mail: mia.nordlander@sinch.com

Fredrik Hallstan
Director Corporate Communications
Mobile: +46 761 15 38 30
E-mail: fredrik.hallstan@sinch.com

Note: This information is such that Sinch AB (publ) is required to make public pursuant to the EU Market Abuse Regulation. The information was submitted for publication at 07:30 CET on November 5, 2026 through the agency of the contact person set out above.

This report is published in Swedish and English. In case of any differences between the English version and the Swedish original text, the Swedish version shall apply.

About Sinch
Sinch’s vision is to connect every business with every customer, everywhere in the world. With the industry’s most trusted foundation for intelligent customer communications, Sinch powers over 1 trillion customer interactions annually for more than 200,000 customers across the globe. Leading global companies, including AI innovators, rely on Sinch to strengthen customer relationships and deliver seamless experiences across messaging, email and voice. Profitable since its founding in 2008, Sinch generated net sales of USD 3 billion (SEK 27 billion) in 2025 and has over 4,000 employees in more than 60 countries, with headquarters in Stockholm. Sinch is listed on Nasdaq Stockholm (XSTO: SINCH). Visit us at group.sinch.com.

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Zetrix AI and China Academy of Information and Communications Technology Unveil Know Your Agent (KYA) Service to Bring Trust and Accountability to AI Agents

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Cross-border pilot across the Middle East, Africa, China and ASEAN with results to be submitted for consideration in ongoing discussions on establishing global AI identity and accountability standards

WUZHEN, China, Nov. 5, 2026 /PRNewswire/ — Zetrix AI Berhad (“Zetrix AI”), in collaboration with the China Academy of Information and Communications Technology (“CAICT”), announced the launch of a Know Your Agent (KYA) service, to bring greater trust, transparency and accountability to the rapidly expanding world of AI agents.

Announced simultaneously at the World Internet Conference in Wuzhen, China, and the ICT Development Forum 2026 in Dubai, United Arab Emirates, the KYA service introduces a framework that enables AI agents to possess verifiable digital identities linked to businesses or personal users.

The KYA service is designed to allow businesses, governments and digital service providers to verify not only the identity of an AI agent, but also who it represents, what it is authorised to do and whether its actions fall within approved limits.

As AI agents increasingly access online services and execute transactions, organisations need a reliable way to distinguish authorised activity from rogue or unauthorised actions. The KYA service addresses this trust gap by combining verifiable credentials with explicit delegated permissions and checks before protected actions proceed.

“AI is entering a new era where intelligent agents will increasingly make decisions, interact with businesses and execute transactions independently. Greater autonomy must come with greater accountability. The question is no longer just what AI can do, but who is responsible for what it does. Through Zetrix AI’s KYA service, we are working towards a future where every AI agent can be identified, every permission can be verified and every action can be traced to an accountable owner. This is fundamental to building the confidence needed for AI to operate at scale across businesses, governments and borders,” said TS Wong, Group Managing Director of Zetrix AI.

The launch includes a planned cross-border pilot involving organisations in the Middle East, Africa, China and ASEAN. The pilot will evaluate how agent identity and authorisation can be recognised across jurisdictions while preserving local control over identity systems and trust decisions. The results of the pilot will then be submitted to the International Telecommunication Union (ITU), IEEE and other Standard Development Organizations (SDOs) for consideration in the ongoing work and conversations on establishing global AI identity and accountability standards.

With AI agents becoming more deeply integrated into everyday digital activities, the ability to establish trusted identities and verifiable authority could become an essential foundation for their widespread adoption.

“As Agentic AI assumes greater responsibilities, the need for KYA services will continue to rise. It is our expectation that this joint service with Zetrix AI will help foster a cross-border trusted network enabling interoperable Agentic AI around the world,” said Xiaoyu YOU, Head of International Department, ASTRON network, CAICT.

Through the KYA service, Zetrix AI and CAICT aim to help lay the groundwork for a future in which AI agents can operate with greater independence, while remaining identifiable, accountable and trusted across borders.

Building Trust in an AI-Driven World

AI agents are increasingly being built today to perform tasks that previously required direct human involvement, from managing digital services and accessing business information to facilitating payments and interacting with other AI systems. While these capabilities promise significant improvements in productivity and efficiency, they also introduce new risks.

Without reliable identity verification and clearly defined authority, organisations may struggle to distinguish legitimate AI agents from unauthorised systems, determine the limits of an agent’s permissions or establish accountability when something goes wrong.

Zetrix AI’s KYA service seeks to address these challenges by introducing a verifiable identity and authorisation framework for AI agents, creating a foundation for more secure and responsible autonomous interactions.

Unlike conventional digital identity systems that primarily verify human users, KYA extends identity verification to AI agents themselves, linking each agent to a verified owner and establishing clear boundaries around its activities.

The KYA service builds on W3C Verifiable Credentials and incorporates AvatarLabs’ Agentic Wallet technology to manage digital credentials, verify delegated permissions and maintain evidence of agent activity.

Giving AI Agents an Identity and Clear Boundaries

At the heart of the KYA service is a simple but effective principle that AI agents should be able to act independently, but never without clearly defined authority and accountability. The KYA service will assign each participating AI agent a verifiable digital identity linked to an authenticated individual or organisation.

Owners can establish specific permissions governing what an agent is allowed to do, including which services it can access, what information it can use, who it can transact with and how much it is permitted to spend. For example, a business could authorise an AI agent to process payments to approved suppliers within a specified spending limit, while requiring human approval for transactions exceeding that amount.

Similarly, an AI agent accessing government or enterprise digital services could be required to demonstrate its identity and authorisation before gaining access to protected information.

The KYA service is also designed to ensure that when an AI agent delegates tasks to another agent, the delegated authority cannot exceed the permissions originally granted. Permissions can be revoked, while signed records of agent activity provide an auditable trail to support accountability.

By combining identity verification, permission controls and cryptographic evidence, the KYA service aims to enable organisations to embrace the benefits of autonomous AI without compromising security, privacy or oversight.

Taking AI Trust Beyond Borders

Recognising that AI agents will increasingly operate across international markets, Zetrix AI and CAICT are also planning a cross-border pilot to test how verifiable AI identities and permissions can be recognised across different jurisdictions. The proposed pilot will involve participating organisations from the Middle East, Africa, China and ASEAN, subject to confirmation.

It will explore practical applications in areas such as cross-border trade, digital payments, government services and interactions between autonomous AI agents. A key objective is to demonstrate how AI agents can operate across different national identity ecosystems while respecting local regulatory requirements, data protection considerations and jurisdictional control.

The pilot will evaluate the effectiveness of identity verification, permission enforcement, revocation mechanisms, privacy safeguards and accountability records in real-world cross-border environments. By testing these capabilities across multiple jurisdictions, the initiative seeks to establish practical foundations for greater interoperability and trust in the global AI ecosystem.

Contributing to the Future of International AI Standards

Beyond the immediate launch, the initiative is also intended to contribute to international efforts to develop common approaches to identity, trust and accountability for autonomous AI.

Zetrix AI and CAICT plan to jointly submit findings from the cross-border pilot to the International Telecommunication Union’s Telecommunication Standardization Sector Study Group 17 (ITU-T SG17), through its Focus Group on Trust and Identity for Humans and Agentic AI (FG-TIDA).

The submissions are expected to include implementation findings, cross-border use cases and recommendations relating to agent identity verification, delegated authority and accountability. These contributions are intended to support ongoing international technical discussions and pre-standardisation efforts, subject to the applicable ITU processes.

Organisations interested in participating in the pilot can contact agentid@avatarlabs.si.

About Zetrix AI Berhad

Zetrix AI Berhad (“Zetrix AI”), formerly known as MY E.G. Services Berhad, is leading the way in the deployment of blockchain technology and artificial intelligence in powering the public and private sectors across ASEAN. Headquartered in Malaysia, Zetrix AI started operations in 2000 as a pioneer in the provision of electronic government services and complementary commercial offerings in its home country. Today, it has advanced to the forefront of technology transformation in the broader region, leveraging its Layer-1 blockchain platform Zetrix and embracing the convergence of Web3, AI and robotics to enable optimally-efficient, intelligent and secure cross-border transactions, digital identity interoperability and automation solutions that seamlessly connect people, businesses and governments.

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SOURCE Zetrix AI Berhad

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KuCoin Shares Insights on Career Development and Building a Lasting Competitive Edge at Hong Kong FinTech Week’s Web3 Career Connect

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HONG KONG, Nov. 5, 2026 /PRNewswire/ — As digital assets converge with traditional finance and AI, talent needs are changing. Employers increasingly value professional depth and cross-disciplinary capabilities, while new technologies and business models are opening career opportunities.

Against this backdrop, KuCoin’s Head of Talent Acquisition Karina Li shared insights on Web3 talent development at Web3 Career Connect, an official community event of Hong Kong FinTech Week x StartmeupHK 2026.

During the panel “Inside Web3: Building Businesses, Teams & Careers,” Karina described how industry priorities are broadening talent needs, combining technology and crypto experience with traditional finance capabilities in risk management, compliance and governance. AI’s integration with Web3 is also changing skill requirements and opening career opportunities to people from diverse professional backgrounds.

She highlighted the growing importance of structured talent development, with practical responsibilities, mentoring and feedback helping graduates develop independent judgement and ownership.

“Building services that users can trust requires sustained investment in people,” Karina said. “Professional depth and continuous learning help young talent contribute as the industry evolves.”

In a separate presentation, “How to Make the Right Career Choices in the Crypto Era,” Karina offered university students and recent graduates interested in Web3 a framework for evaluating industries, companies and roles. She encouraged them to assess long-term demand, business fundamentals and opportunities to build transferable skills, while seeking experienced colleagues, meaningful responsibilities and room to grow.

Her advice was to establish expertise in a core discipline before expanding across functions, using internships and practical projects to explore their strengths.

About KuCoin

Founded in 2017, KuCoin is a leading global crypto platform built on trust and security, serving over 45 million users across 200+ countries and regions. Known for its reliability and user-first approach, the platform builds trust into every layer of the user experience, combining advanced technology, deep liquidity, and strong security safeguards to deliver a seamless trading experience. KuCoin provides access to 1,000+ digital assets through a broad product suite and remains committed to building a secure, transparent, compliant, and user-centric ecosystem for the future of finance, backed by SOC 2 Type II, ISO/IEC 27001:2022, ISO/IEC 27701:2019, ISO 22301:2019 and ISO/IEC 42001:2023 certifications. In recent years, KuCoin has continued to strengthen its global compliance foundation, marked by key milestones including AUSTRAC registration in Australia, a MiCA license in Europe, and regulatory progress in other markets.

Learn more at www.kucoin.com.

Disclaimer

This announcement is for general informational and corporate news reporting purposes only and does not constitute an offer, solicitation, or recommendation to engage in any digital asset transactions or services in Hong Kong. The event described herein was strictly educational and non-commercial in nature.

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SOURCE KuCoin

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NTT Deepens Financial AI Engagement as Official FinTech Partner of Hong Kong FinTech Week 2026

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NTT and Cyberport convene financial services leaders to explore the pathway from AI sandbox to production

HONG KONG, Nov. 5, 2026 /PRNewswire/ — NTT Com Asia (NTT), part of the NTT Group, a leading global technology company, is an official FinTech Partner of Hong Kong FinTech Week 2026, reinforcing its commitment to Hong Kong’s financial services and technology ecosystem and supporting industry dialogue around the next stage of AI adoption.

As part of its participation, NTT collaborated with Cyberport to host “Beyond the Sandbox: What It Takes to Move Financial AI from Sandbox to Production,” a closed-door leadership luncheon on 3 November 2026. The discussion brought together senior representatives from financial institutions and the wider financial technology ecosystem.

As financial institutions advance AI initiatives from experimentation towards real-world deployment, building on the momentum of the HKMA Generative Artificial Intelligence (GenA.I.) Sandbox, the luncheon examined the practical conditions required to be in place for financial AI to move from experimentation towards production. Conversations addressed governance and compliance, data and security, infrastructure and scalability, and operating responsibility, while providing a forum for leaders to exchange perspectives on the barriers and priorities shaping financial AI adoption.

Through its collaboration with Cyberport and participation in Hong Kong FinTech Week 2026, NTT aims to deepen engagement with the financial services community and contribute its technology and infrastructure perspective to the evolving discussion around production-ready AI in financial services.

About NTT Com Asia

As part of the NTT Group, a leading global technology company, NTT Com Asia is committed to building a smart and sustainable world through innovation. We empower businesses to accelerate their digital and AI journeys by unlocking the full potential of data.

From smart digital infrastructure, technology services to leading-edge AI solutions, we enable organizations to navigate the evolving challenges of a data-centric world.

For more information, please visit: www.ntt.com.hk

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SOURCE NTT Com Asia

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