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Centrical Unveils Employee Performance Experience at Customer Contact Week Las Vegas 2023

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Centrical, a category-leading, global software as a service company, releases Employee Performance Experience at Customer Contact Week in Las Vegas. Today, frontline employees expect “more recognition, opportunities to learn, fair treatment, clearer goals and better managers”. (Gallup State of the Global Workplace: 2023 Report) Organizations must adapt their technology to meet these expectations. Great customer experiences are driven by great employee experiences, which is where performance experience comes in.Generative AI is rapidly disrupting the workplace, and organizations must keep pace to enable the frontline worker of tomorrow.

NEW YORK and LONDON and TEL AVIV, Israel, June 20, 2023 /PRNewswire/ — Centrical, a global SaaS company, and the pioneer and leader of Performance Experience Management (PXM), today announced the unveiling of its revolutionary Employee Performance Experience methodology and platform, including a definitive guide. 

Generative AI is rapidly disrupting the workplace, organizations must keep pace to enable the frontline worker.

The Performance Experience methodology is a groundbreaking approach to improving operational performance and customer experience by personally guiding frontline employees across every stage of the employee lifecycle. The methodology includes four distinct strategies that can be applied across the employee journey to deliver a better customer experience, reduce operating costs, improve service, quality, and sales, retain talent, and increase employee lifetime value.

As the digital landscape continues to evolve through generative AI, next-generation automation, and other technological advances, organizations must provide an employee performance experience to future-proof their frontline talent and ensure their agents are equipped with the knowledge, skills, and behaviors they need to deliver remarkable customer experiences today and in the future. 

Performance management practices of the past are no longer relevant. An increasing number of organizations are recognizing the impact of their frontline employees’ experience on the customer experience. In our 2023 Trends Report, 46% of respondents reported that aligning with team goals is a top challenge followed by meeting overall metrics (44%), and motivating and engaging employees (40%). Organizations must modernize their approach to one that is human-focused and employee-centric. Rather than “manage” from the top down, organizations must put their employees at the center and for this to happen they must redesign the employee experience to a personalized one. 

The Centrical Performance eXperience platform is designed to help organizations meet these expectations by combining the power of AI with human intelligence to guide frontline employee success. The platform provides a unified employee experience with real-time performance management, adaptive microlearning, AI-powered coaching, quality management, and VoE.

“Today, generative AI is revolutionizing the way people work, especially frontline agents. AI is not just automating existing processes but stands to completely transform the agent experience – creating augmented experiences that will require employees to harness new tools and access knowledge in new ways. Frontline workers will require a level of talent that was not required in the past. Organizations must transform their operations to meet these new realities. This is why we felt it was critical to share our proven approach and best practices learned from our work driving frontline performance experience transformations for the world’s biggest brands.” – Gal Rimon, CEO and Founder, Centrical

To learn more about the performance experience methodology and how it can support your business transformation, download the definitive guide to employee performance experience. 

Centrical at Customer Contact Week (CCW) Las Vegas
Centrical will be exhibiting at Customer Contact Week (CCW) Las Vegas, the world’s largest customer contact event from June 19-22 at Caesars Forum, Las Vegas. Visit Booth #927 for a live, interactive PXM demonstration, hear from industry leaders, participate in exciting giveaways, and join the car race to win a PS5, Atari Flashback, and ReMarkable tablet.

About Employee Performance Experience

The performance experience methodology is an employee-centric approach to performance that meets the expectations of today’s employees while driving business success. The methodology includes four strategies:

Align: Set employees up for success by aligning them with their goals and making their progress visible so they are clear on expectations. Engage: Create a sense of purpose, build meaningful connections, and make the experience rewarding to motivate employees and keep them invested in their individual, team, and business success.Perform: Provide employees with the knowledge, skills, and support they need, in the moment they need it, to empower them to reach peak performance. Optimize: Continuously re-align, listen, and respond to employees to ensure their needs are being met and that their experience is efficient and frictionless. 

Each strategy includes actionable steps across the entire employee lifecycle from onboarding to nesting, production, and transition.

Centrical is the first AI-driven Performance eXperience platform.

For more information:

Employee Performance ExperienceDefinitive Guide to Employee Performance ExperienceSpeak to a Performance Experience Expert

Sign up here for exclusive access to upcoming PXM events coming soon.

About Centrical

Centrical is an AI-powered employee Performance eXperience platform that drives best-in-class customer experiences for the world’s leading brands through frontline agent success and growth. The platform provides a unified employee experience with real-time performance management, adaptive microlearning, AI-powered coaching, quality management, and VoE, through a gamified solution to help organizations improve productivity and sales, reduce costs, lower attrition, and increase customer satisfaction.

Centrical was founded in 2013 and serves customers in 150 countries in 40 different languages. Centrical has offices in New York, Tel-Aviv, and London and customers include leading multinational enterprises such as Microsoft, Teleperformance, Synchrony Financial, and more.   

About Customer Contact Week

Started in 1999 as Call Center Week, CCW is the world’s largest customer contact event series. With an optimized balance of conference and expo, CCW is the place where customer care, CX, and contact center leaders come together. In 2018, we introduced our new look as Customer Contact Week. CCW brings together 3,000+ attendees, 200+ expert speakers, 150+ solution providers, for four days of learning, networking, brainstorming & innovating at Caesars Forum in Las Vegas. CCW is brought to you by the Customer Management Practice (CMP) – a complete research, marketing and business development partner, and resource hub to the customer management sector. https://www.customercontactweek.com/ 

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SOURCE Centrical

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Bill Faust Named Consulting Magazine Top Consultant of the Year in Industry Specialization

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Impact Advisors Leader Recognized for Expertise in Healthcare IT Implementation

CHICAGO, April 22, 2026 /PRNewswire-PRWeb/ — Impact Advisors, a leading healthcare management consulting firm, is proud to announce that Bill Faust, Managing Director, has been named a Top Consultant of the Year by Consulting Magazine in the category of Industry Specialization. This prestigious award honors consultants who demonstrate deep domain expertise and deliver exceptional value to clients within their field.

“Bill’s recognition as a Top Consultant of the Year is a testament to his deep industry expertise and unwavering commitment to client success.” -Andy Smith, managing partner and co-founder of Impact Advisors

Faust brings more than 28 years of healthcare IT experience, with a distinguished track record leading large-scale, complex implementations for both ambulatory and acute care organizations. Over the past 25 years, he has held progressive leadership roles supporting major Epic and Oracle initiatives, helping healthcare systems successfully navigate digital transformation and achieve measurable outcomes.

In his role at Impact Advisors, Faust leads the firm’s EHR Implementation & Support practice, where he is responsible for driving strategy, delivery excellence, and client success across some of the most complex healthcare IT programs in the country. His ability to combine deep technical knowledge with strong executive communication has enabled him to build trusted relationships with clients and vendor partners alike.

“Bill’s recognition as a Top Consultant of the Year is a testament to his deep industry expertise and unwavering commitment to client success,” said Andy Smith, managing partner and co-founder of Impact Advisors. “He consistently delivers high-impact results for our clients while helping advance the healthcare industry through his thoughtful, strategic leadership. Bill joined our team as our ninth colleague, and we’re fortunate to have had his guidance for all these years.”

Consulting Magazine’s Top Consultants awards recognize outstanding professionals who have made significant contributions to the consulting profession and their clients. The Industry Specialization category specifically highlights consultants who have demonstrated exceptional depth of knowledge and impact within a defined sector.

Faust’s recognition underscores Impact Advisors’ continued leadership in healthcare consulting and its commitment to delivering innovative, high-quality solutions that improve patient care and operational performance.

About Impact Advisors

Impact Advisors is a leading healthcare management consulting firm offering a comprehensive suite of technology-enabled performance improvement solutions that deliver measurable and sustainable value for clients. Our commitment to excellence has earned Best in KLAS® recognition for 19 consecutive years, and our distinctive culture has been named a “Best Place to Work” by Modern Healthcare for 16 years. Learn more at www.impact-advisors.com.

Media Contact

Catherine Povalitis, Impact Advisors, 1 815-282-9976, cpovalitis@chartwellagency.com, https://www.impact-advisors.com/

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SOURCE Impact Advisors

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Hewlett Foundation President: Philanthropy Must Bridge AI Governance Gap Between Washington and Silicon Valley

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Amber D. Miller makes the case for philanthropy and civil society to protect critical infrastructure and deliver broad benefits.

SAN FRANCISCO, April 22, 2026 /PRNewswire/ — As conversations between Washington and Silicon Valley about AI policy grow more contentious, Hewlett Foundation President Amber D. Miller calls on philanthropy to step up. In a new op-ed published by RealClearPolicy, Miller argues that governments and industry can’t close America’s AI governance gap alone, but independent institutions and philanthropy can help bridge the divide.

Drawing on her background as a physicist, Miller advocates for a practical, non-ideological approach to AI governance focused on protecting critical infrastructure, preventing strategic technological surprise, and keeping people safe while fostering innovation.

“Much of America’s critical infrastructure is highly distributed and deeply vulnerable, and its protection is dangerously under-resourced. The Hewlett Foundation wants to maximize the public benefits of emerging technologies while proactively mitigating their risks.”

To address these challenges, the Hewlett Foundation recently announced $10 million in exploratory grants to support the security of emerging technologies, including AI, biotechnology, and quantum computing.

Major grants were awarded to Stanford University’s Hoover Institution for its Tech Futures Lab, which focuses on anticipating technological surprises and enhancing U.S. resilience and Vanderbilt University’s Institute for National Security for its Wicked Problems Lab, which is building defenses against synthetic information warfare like deepfakes.

Former Secretary of State Condoleezza Rice, the director of the Hoover Institution, highlighted the importance of integrating security into innovation: “Innovation is key to national security…. Innovators will have more valuable, more marketable products if they build security into it at the front end.”

Other grantees include, the AI Now Institute, Aspen Institute, Atlantic Council, Carnegie Endowment for International Peace, Council on Foreign Relations, Georgetown University, Global Network Initiative, Institute for Security and Technology, Observer Research Foundation America, RAND, and Sentinel Bio.

Miller calls on others to join Hewlett, writing, “America has led every major technological era of the modern age, helping usher in significant discoveries that have benefited communities both here and around the world. Whether it continues to lead will depend not only on breakthroughs in labs, but on whether innovation earns public trust and delivers broad benefits. Philanthropy, with its long-term focus and commitment to charitable good, can do much to help.”

For more, read the op-ed and grant announcement: https://hewlett.org/americas-ai-governance-gap-needs-independent-oversight/ 

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SOURCE The Hewlett Foundation

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Hyperscale Data Sees Rising Demand Across Defense Portfolio Amid Heightened Global Activity

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LAS VEGAS, April 22, 2026 /PRNewswire/ — Hyperscale Data, Inc. (NYSE American: GPUS), an artificial intelligence (“AI”) data center company anchored by Bitcoin (“Hyperscale Data” or the “Company”), today announced that its wholly-owned subsidiary Gresham Worldwide, Inc., which is expected to be merged with another wholly owned subsidiary of the Company called Ballista Group, Inc., and the related party TurnOnGreen, Inc. (the “Defense Systems Group”), are actively supporting the expected increase in global defense production through its integrated portfolio of high-performance defense engineering and manufacturing subsidiaries.

The Defense Systems Group operates as an integrated engineering and manufacturing platform serving defense, aerospace, and industrial markets, delivering mission-critical electronics, radio frequency (“RF”) systems, power platforms, and advanced control technologies across the full lifecycle, from design through long-term sustainment. 

Recent global events, including but not limited to the ongoing conflicts in the Middle East and Ukraine, have contributed to increased demand signals across defense and mission-critical infrastructure supply chains. Management of the Defense Systems Group has observed a measurable uptick in inbound inquiries, program discussions and order flow across the group’s core product lines, particularly in:

RF and microwave systems supporting radar and electronic warfare;Power systems and ruggedized electronics for defense and mobility platforms; andTest, validation, and simulation technologies for mission-critical environments.

“These are environments where failure is not an option,” said Milton “Todd” Ault III, Executive Chairman of Hyperscale Data. He added that “The Defense Systems Group was assembled to deliver precision-engineered solutions for exactly these mission-critical applications, and we are seeing that demand accelerate in real time.” Further, Mr. Ault stated that “The group’s combination of deep engineering expertise, advanced manufacturing capabilities, and a global operational footprint provides a strong foundation to support long-term growth across defense, aerospace, and other mission-critical technology sectors.

The Defense Systems Group platform supports highly regulated and security-sensitive programs, operating under certifications including ISO, AS9100, and ITAR compliance, and serves customers across defense, aerospace, and critical infrastructure sectors globally. 

“As geopolitical conditions evolve, supply chains for advanced electronics and defense-related technologies are becoming increasingly constrained,” stated William Horne, Chief Executive Officer of Hyperscale Data. “The Defense Systems Group collectively provides a vertically integrated platform supporting advanced defense electronics, power systems, RF and microwave components, and precision-engineered subsystems, positioning the organization to support current and emerging demand across multiple strategic defense programs.”

While the Company continues to monitor global developments, management of the Defense Systems Group believes that sustained demand for mission-critical electronics, ruggedized power systems, and secure infrastructure technologies could present potential opportunities across the Defense Systems Group.

For more information on Hyperscale Data and its subsidiaries, Hyperscale Data recommends that stockholders, investors and any other interested parties read Hyperscale Data’s public filings and press releases available under the Investor Relations section at hyperscaledata.com or available at www.sec.gov.

About Hyperscale Data, Inc.

Through its wholly owned subsidiary Sentinum, Inc., Hyperscale Data owns and operates a data center at which it mines digital assets and offers colocation and hosting services for the emerging AI ecosystems and other industries. Hyperscale Data’s other wholly owned subsidiary, Ault Capital Group, Inc. (“ACG”), is a diversified holding company pursuing growth by acquiring undervalued businesses and disruptive technologies with a global impact.

Hyperscale Data currently expects the divestiture of ACG (the “Divestiture”) to occur in the second quarter of 2027. Upon the occurrence of the Divestiture, the Company would be an owner and operator of data centers to support high-performance computing services, as well as a holder of the digital assets. Until the Divestiture occurs, the Company will continue to provide, through ACG and its wholly and majority-owned subsidiaries and strategic investments, mission-critical products that support a diverse range of industries, including an AI software platform, equipment rental services, defense/aerospace, industrial, automotive, medical/biopharma and hotel operations. In addition, ACG is actively engaged in private credit and structured finance through a licensed lending subsidiary. Hyperscale Data’s headquarters are located at 11411 Southern Highlands Parkway, Suite 190, Las Vegas, NV 89141.

On December 23, 2024, the Company issued one million (1,000,000) shares of a newly designated Series F Exchangeable Preferred Stock (the “Series F Preferred Stock”) to all common stockholders and holders of the Series C Preferred Stock on an as-converted basis. The Divestiture will occur through the voluntary exchange of the Series F Preferred Stock for shares of Class A Common Stock and Class B Common Stock of ACG (collectively, the “ACG Shares”). The Company reminds its stockholders that only those holders of the Series F Preferred Stock who agree to surrender such shares, and do not properly withdraw such surrender, in the exchange offer through which the Divestiture will occur, will be entitled to receive the ACG Shares and consequently be shareholders of ACG upon the occurrence of the Divestiture.

Forward-Looking Statements

This press release contains “forward-looking statements” within the meaning of Section 27A of the Securities Act of 1933, as amended, and Section 21E of the Securities Exchange Act of 1934, as amended. These forward-looking statements generally include statements that are predictive in nature and depend upon or refer to future events or conditions, and include words such as “believes,” “plans,” “anticipates,” “projects,” “estimates,” “expects,” “intends,” “strategy,” “future,” “opportunity,” “may,” “will,” “should,” “could,” “potential,” or similar expressions. Statements that are not historical facts are forward-looking statements. Forward-looking statements are based on current beliefs and assumptions that are subject to risks and uncertainties.

Forward-looking statements speak only as of the date they are made, and the Company undertakes no obligation to update any of them publicly in light of new information or future events. Actual results could differ materially from those contained in any forward-looking statement as a result of various factors. More information, including potential risk factors, that could affect the Company’s business and financial results are included in the Company’s filings with the U.S. Securities and Exchange Commission, including, but not limited to, the Company’s Forms 10-K, 10-Q and 8-K. All filings are available at www.sec.gov and on the Company’s website at hyperscaledata.com.

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SOURCE Hyperscale Data Inc.

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