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2024 Executive Handbook for the Contact Center AI Market

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DUBLIN, March 1, 2024 /PRNewswire/ — The “The AI-Enabled Contact Center Guide” report has been added to  ResearchAndMarkets.com’s offering.

The AI-Enabled Contact Center Guide is designed to help contact center leaders navigate the complex, confusing, and rapidly changing AI market. The Report concentrates on the strategic, practical, and tactical application of AI in contact centers. It also reviews the underlying AI technologies and presents common use cases, benefits, and projected payback for the top systems used in contact centers.

There has never been a more exciting yet confusing time for contact centers due to the artificial intelligence (AI)-enabled technology already available and the emerging solutions and capabilities on their way to market. Contact centers are at a pivotal point. They need to change to be able to deliver a consistently outstanding and cost-effective customer experience (CX), and because of AI and automation, they have the tools to achieve these goals.

Executive handbook for the contact center AI market

This special report, The AI-Enabled Contact Center Guide, is an executive guide to help enterprise and CX leaders prepare for the next generation of customers, employees, and technology. The report provides an overview of the role and impact of AI on the departments currently known as contact centers over the next 5 to 8 years.

It presents the technology, systems, and applications that will be essential for managing these operating environments and explains how they will drive an outstanding CX and employee experience (EX) throughout the enterprise. Lastly, it provides a roadmap for how AI is expected to enhance, augment, and transform contact centers, enabling leaders to benchmark their progress on this essential journey.

The Report Includes:

Presents the contact center AI story and why these highly innovative technologies are ideal and necessary for any company that wants to deliver an outstanding CX cost-effectivelyExamines the overarching CX trends and opportunities that are driving the adoption of AI in contact centers and customer service organizationsDelivers five strategies to facilitate the adoption of AI to enhance the CXDiscusses how digital channels, self-service, and changing enterprise dynamics are driving the need for AI-enabled intelligent automation to reimagine and transform how work is managed within and between departmentsExplains the concept of a centralized contact center “AI hub/brain” and its critical role in orchestrating the contact center of the futureProvides an in-depth review and analysis of how AI is enhancing the top contact center systems, including their common use cases, benefits, payback, and projections for the futurePresents the vision, phases, and timeline for the adoption of AI in contact centers and discusses the steps for getting started while minimizing risk and costProvides a list of strategic objectives, challenges, decisions, actions, imperatives, and recommendations that all contact centers should consider as they undertake their AI journeyIncludes a directory of vendors who are delivering AI innovation to market, by product category

Key Topics Covered:

1. Executive Summary

2. The Contact Center AI Story

3. CX Overarching Trends and Opportunities
3.1 The AI Revolution
3.2 The Customer Data Opportunity
3.3 Self-Service in the Digital Age
3.4 Voice vs. Digital Channels
3.5 Changing Enterprise Dynamics
3.6 The Power of the Cloud

4. AI-Enabled Contact Center Technology, Systems, and Applications
4.1 The AI Brain
4.2 Contact Center as a Service (CCaaS) Platforms
4.3 Customer Relationship Management (CRM)
4.4 Workforce Engagement Management (WEM) Platform
4.5 Self-Service Solutions
4.6 Real-Time Adaptive Intelligent Routing
4.7 Intelligent Business Automation/Workflow
4.8 Workforce Management
4.9 Interaction Analytics
4.10 Analytics-Enabled Quality Management
4.11 Agent Assist
4.12 Post-Interaction Summarization
4.13 Knowledge Management
4.14 Other AI-Enabled Contact Center Solutions

5. The Outlook for AI in Contact Centers
5.1 The Contact Center AI Journey
5.2 Getting Started with AI

Appendix
Appendix A: Strategic Directions
Appendix B: Snapshot of AI-Enabled Agent-Facing Applications
Appendix C: Vendor Directory

For more information about this report visit https://www.researchandmarkets.com/r/qc5bgg

About ResearchAndMarkets.com
ResearchAndMarkets.com is the world’s leading source for international market research reports and market data. We provide you with the latest data on international and regional markets, key industries, the top companies, new products and the latest trends.

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SOURCE Research and Markets

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Rocket Companies to Announce Third Quarter 2026 Results on October 29, 2026

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DETROIT, Oct. 22, 2026 /PRNewswire/ — Rocket Companies, Inc. (NYSE: RKT) (“Rocket Companies” or “the Company”), the Detroit-based homeownership platform, today announced that the Company will issue its third quarter 2026 earnings on October 29, 2026. Leadership will host a conference call to discuss results at 4:30 p.m. ET on that date. A press release detailing the Company’s results will be issued prior to the call.

A live webcast of the event will be available on the “Events & Presentations” section of the Company’s Investor Relations website at ir.rocketcompanies.com. A replay of the webcast will be available on the Investor Relations website following the event.

About Rocket Companies

Founded in 1985, Rocket Companies (NYSE: RKT) is a Detroit-based homeownership platform including mortgage, real estate and personal finance businesses: Rocket Mortgage, Redfin, Rocket Close, Rocket Money and Rocket Loans.

With insights from more than 160 million calls with clients each year, more than 30 petabytes of data and a mission to Help Everyone Home, Rocket Companies is well positioned to be the destination for AI-fueled homeownership.

For more information, please visit the Company’s Corporate website or Investor Relations website.

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SOURCE Rocket Companies, Inc.

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Lunai Bioworks Announces Receipt of Nasdaq Determination and Intention to Voluntarily Delist and Deregister

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SACRAMENTO, Calif., Oct. 22, 2026 /PRNewswire/ — Lunai Bioworks Inc. (Nasdaq: LNAI) (the “Company”) announced that on October 21, 2026, it received a letter from the Listing Qualifications Department of The Nasdaq Stock Market LLC (“Nasdaq”) stating that the Company no longer complies with Nasdaq Listing Rule 5550(b)(1), which requires minimum stockholders’ equity of $2,500,000. The Company reported a stockholders’ deficit of $(9,024,946) in its Annual Report on Form 10-K for the fiscal year ended June 30, 2026, and does not meet the alternative market value of listed securities or net income standards. Because the Company is subject to a mandatory Hearings Panel Monitor under Nasdaq Listing Rule 5815(d)(4)(B), Nasdaq staff determined to delist the Company’s securities. Trading in the Company’s common stock on Nasdaq is expected to be suspended at the opening of business on October 30, 2026.

The Company will not request a hearing. Rather than contest the staff determination, the Company’s Board of Directors approved on October 22, 2026 the voluntary withdrawal of the Company’s common stock from listing on Nasdaq under Rule 12d2-2(c) under the Securities Exchange Act of 1934, as amended. The Board took this action because of the staff determination and the Company’s financial condition, and concluded that the cost of continued listing and SEC reporting is not justified.

The Company notified Nasdaq of its intention on October 22, 2026. The Company intends to file a Form 25 with the Securities and Exchange Commission (the “SEC”) on or about November 2, 2026, and expects the delisting to become effective on or about November 12, 2026. The Company then intends to file a Form 15 to suspend its SEC reporting obligations, to the extent it is eligible to do so. The Company’s SEC reporting obligations will continue unless and until they are terminated or suspended in accordance with the SEC’s rules.

The Company does not intend to arrange for quotation of its common stock on any over-the-counter market and cannot assure that any trading market for its common stock will exist after trading on Nasdaq is suspended.

Forward-Looking Statements
This press release contains forward-looking statements, including statements regarding the expected suspension of trading, the expected timing of the Form 25 and Form 15 filings, and the expected timing of delisting and deregistration. Actual results may differ materially due to risks and uncertainties, including Nasdaq and SEC procedures and the Company’s financial condition. The Company undertakes no obligation to update these statements, except as required by law.

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SOURCE Lunai Bioworks Inc.

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Bulletin from Sivers Semiconductors AB’s Extraordinary General Meeting on 22 October 2026

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KISTA, Sweden, Oct. 22, 2026 /PRNewswire/ — The Extraordinary General Meeting in Sivers Semiconductors AB (the “Company”) was held on 22 October 2026 and in particular the following resolutions were resolved.

Election of auditor

The Extraordinary General Meeting resolved, in accordance with the Nomination Committee’s proposal, to terminate the assignment of the Company’s auditor Deloitte AB and to elect Ernst & Young AB as new auditor for the period until the close of the next Annual General Meeting.

Resolution on a long-term incentive program

The Extraordinary General Meeting resolved to introduce a long-term incentive program (the “P11”) for employees of the group in the United States, Scotland, Sweden, India and China.

P11 comprises a maximum of 7,280,000 stock options entitling to purchase of the same number of shares, corresponding to approximately 2.0 per cent of the shares and votes in the Company after dilution. The stock options are granted free of charge, are not subject to any performance conditions, and may not be transferred or pledged. Each vested stock option entitles the employee to acquire one ordinary share between the third and the sixth anniversary of the date of grant, at a price corresponding to 110 per cent of the volume-weighted average price of the Company’s share on Nasdaq Stockholm during the five trading days immediately preceding the date of grant.

Resolution to authorise the Board of Directors to resolve on directed issue of Series C shares

The Extraordinary General Meeting resolved to authorise the Board of Directors to, until the next Annual General Meeting, resolve on a new issue of no more than 7,280,000 Series C shares to be subscribed for by a bank or securities company at a subscription price corresponding to the quota value.

The purpose is to secure delivery of shares to participants under the Company’s outstanding incentive programs and payment of related social security charges. The Series C shares will be reclassified into ordinary shares before transfer to participants.

Resolution to authorise the Board of Directors to resolve on repurchase of Series C shares and transfer of ordinary shares to secure payment of social security charges

The Extraordinary General Meeting resolved to authorise the Board of Directors to, until the next Annual General Meeting, resolve on repurchases of all outstanding Series C shares, at a price corresponding to the quota value.

The Board of Directors was further authorised to, until the next Annual General Meeting, transfer own ordinary shares on Nasdaq Stockholm within the applicable price range, or outside Nasdaq Stockholm to a bank or securities company with deviation from the shareholders’ preferential rights at such market discount as the Board of Directors deems appropriate, to the extent required to secure payment of social security charges related to the Company’s outstanding incentive programs.

For more information, please contact:

Vickram Vathulya, CEO, Sivers Semiconductors AB (publ)

Email: ir@sivers-semiconductors.com

Tel: +46 (0)8 703 68 00

About Sivers Semiconductors

Sivers Semiconductors is a critical enabler of a greener data economy with energy efficient photonics & wireless solutions. Our differentiated high precision laser and RF beamformer technologies help our customers in key markets such as AI Datacenters, SATCOM, Defense and Telecom solve essential performance challenges while enabling a much greener footprint. For additional information, please visit us at: www.sivers-semiconductors.com. (SIVE.ST)

CONTACT:

Media Contact   
Tyler Weiland 
Shelton Group
+1-972-571-7834
tweiland@sheltongroup.com

Company Contact
Heine Thorsgaard
CFO 
ir@sivers-semiconductors.com

This information was brought to you by Cision http://news.cision.com

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SOURCE Sivers Semiconductors

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