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Safeguarding Patient Care: Info-Tech Research Group Publishes Insights on Business Continuity Plan Benefits in the Healthcare Industry

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In its latest research, Info-Tech Research Group explains the intricate challenges inherent in the healthcare industry’s pursuit of business continuity planning (BCP). Amid regulatory complexities, cybersecurity vulnerabilities, and supply chain disruptions, healthcare providers and pharmaceutical companies grapple with unique obstacles. The global IT research and advisory firm delves into these complexities in a new industry resource, offering tailored strategies to IT leaders to fortify resilience and navigate the ever-evolving healthcare landscape effectively.

TORONTO, March 4, 2024 /PRNewswire/ – As the healthcare industry continues to face unprecedented challenges, including recovery from global health outbreaks and cyberattacks, having a well-defined business continuity plan (BCP) is becoming increasingly important. To address the industry’s critical need, Info-Tech Research Group has published its latest blueprint, Develop a Business Continuity Plan for Healthcare, a research-backed resource that is intended to empower IT leaders in the healthcare industry with the necessary skills and organizational knowledge to successfully lead BCP initiatives.

This research highlights the intricate nature of business continuity planning within the highly regulated healthcare industry, underscoring its complexity compared to other sectors. Moreover, the industry’s heavy reliance on crucial technologies, including telecommunications, electronic medical records (EMR), and cybersecurity tools, underscores the imperative for robust business continuity and disaster recovery planning.

“In the healthcare industry, the commitment to and investment in business continuity planning play pivotal roles in ensuring the availability of resources during crises,” explains Andrew Sharp, senior research analyst at Info-Tech Research Group. “A lack of commitment can lead to insufficiencies in staff, technology, and overall BCP investment, hampering a business’ ability to effectively respond to potential disruptions. This situation highlights the critical need for healthcare organizations to prioritize and allocate resources for robust BCP strategies, safeguarding their ability to maintain essential healthcare services in times of uncertainty.”

In addition, pharmaceutical companies and healthcare providers heavily depend on vendors and suppliers, emphasizing the need for meticulous management of logistics to ensure the seamless operation of diverse departments and business units even during times of crisis.

“The spectrum of potential threats to business processes is vast and interconnected, from pandemics to supply chain disruptions. Attempting to address all these challenges at once can feel overwhelming,” says Frank Trovato, research director at Info-Tech Research Group. “IT leaders must streamline their BCP project by focusing on one business unit at a time and keeping efforts manageable while establishing a repeatable process. Rather than exhaustive risk analysis, it’s important to prioritize strategies for swift recovery following disruptions. It’s also important to keep BCP documentation concise, using flowcharts, checklists, and diagrams to facilitate clear guidance.”

The Develop a Business Continuity Plan for Healthcare blueprint emphasizes the importance of a structured and repeatable approach for BCP. The firm advocates for the creation of a template that the rest of the organization can use, enabling business leaders to actively engage in and own BCP efforts. To create an effective BCP, Info-Tech Research Group recommends for healthcare IT leaders the following approach, which is outlined in the new resource:

Start with one critical business unit to manage scope, establish a repeatable process, and generate deliverables that become a template for the remaining business units.Resolve critical gaps as they are identified to generate early value and risk mitigation.Create concise, practical documentation to support recovery.

By embedding a culture of strategic resilience and proactive planning, healthcare organizations can navigate beyond the traditional challenges of business continuity management. The collaboration between IT leaders and healthcare executives in building comprehensive business continuity plans ensures not just an immediate safeguard against operational disruptions but also a long-term enhancement of healthcare delivery resilience. This approach can help address the current spectrum of challenges and lays out a foundation for thriving in the ever-changing healthcare landscape.

For exclusive and timely commentary from Andrew Sharp or Frank Trovato, experts in the healthcare industry, and access to the complete Develop a Business Continuity Plan for Healthcare blueprint, please contact pr@infotech.com.

About Info-Tech Research Group

Info-Tech Research Group is one of the world’s leading information technology research and advisory firms, proudly serving over 30,000 professionals. The company produces unbiased and highly relevant research to help CIOs and IT leaders make strategic, timely, and well-informed decisions. For more than 25 years, Info-Tech has partnered closely with IT teams to provide them with everything they need, from actionable tools to analyst guidance, ensuring they deliver measurable results for their organizations.

Media professionals can register for unrestricted access to research across IT, HR, and software and hundreds of industry analysts through the firm’s Media Insiders program. To gain access, contact pr@infotech.com

For information about Info-Tech Research Group or to access the latest research, visit infotech.com and connect via LinkedIn and X.

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SOURCE Info-Tech Research Group

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Lumeris Partners With Schmitt-Thompson Clinical Content to Advance Tom™ Symptom-Checking Capability with Evidence-Based Telehealth Triage Guidance

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Partnership strengthens AI-powered symptom checking with trusted clinical content to support more consistent patient guidance and care navigation

CAMBRIDGE, Mass., and CHANDLER, Ariz., July 21, 2026 /PRNewswire/ — Lumeris, a leader in healthcare technology and services, and Schmitt-Thompson Clinical Content (STCC), the leading provider of telehealth triage guidelines and medical call center decision support information in North America, today announced a partnership to integrate STCC’s evidence-based clinical triage content into the symptom-checking capability within Tom™, Lumeris’ AI-powered Primary Care as a Service platform.

The partnership represents the next evolution of Tom’s ability to help care teams extend access, improve patient engagement and deliver more proactive support for individuals with complex health needs. By incorporating STCC’s clinical guidance, Tom’s symptom-checking capability provides healthcare organizations with a stronger clinical foundation for helping patients navigate symptoms between primary care visits while supporting more timely, informed interventions.

Patients with chronic conditions and other complex health needs frequently experience new symptoms, medication concerns or health-related questions between scheduled in-person primary care appointments. Without timely guidance from providers, they may delay care or seek treatment in higher-acuity settings that may not be necessary. Tom’s symptom-checking capability provides an accessible first point of contact, enabling patients and caregivers to report symptoms, ask health-related questions and receive support through natural, conversational interactions while helping care teams identify individuals who may require additional clinical attention.

The integration of STCC’s clinical content strengthens the guidance behind Tom’s symptom-checking experience, helping healthcare organizations deliver more standardized, evidence-based responses to symptom-based questions. By combining conversational patient engagement with trusted clinical decision support, organizations can improve consistency across care settings while helping care teams efficiently assess patient needs and determine appropriate next steps.

“One of the biggest challenges in caring for high-risk populations is making sure patients have access to the right support at the right time,” said Dr. David Carmouche, chief medical and commercial officer, Lumeris. “This partnership strengthens Tom’s role as an active member of the care team by combining conversational patient engagement with trusted clinical guidance. Together, we’re helping organizations deliver more consistent symptom assessment, streamline clinical workflows and support safer, more timely interventions.”

Following each symptom-checking interaction, Tom generates a structured summary along with recommended prioritization guidance to help care teams quickly assess patient needs and determine the most appropriate next actions. The capability complements clinical workflows rather than replaces them, allowing organizations to extend support beyond traditional care settings while maintaining appropriate clinical oversight.

The partnership further advances Lumeris’ vision for Tom as an intelligent extension of the primary care team, combining AI-powered patient engagement, evidence-based clinical guidance and care team workflows to help healthcare organizations improve access, enhance patient experiences and deliver more proactive, coordinated care.

“We’re excited to partner with Lumeris to bring our gold-standard clinical triage guidance to the Tom platform,” said Patty Maynard, chief operating officer, STCC. “Together, we’re enabling healthcare organizations to deliver symptom-checking experiences that combine conversational technology with evidence-based clinical decision support, helping patients receive more consistent guidance while supporting care teams with trusted recommendations they can confidently act on.”

About Lumeris
Lumeris is a leader in healthcare technology and services advancing the future of primary care through Tom, its AI-powered Primary Care as a Service platform designed to function as a proactive member of the care team embedded directly in clinical workflows. Tom autonomously supports best next actions that help providers expand capacity, improve patient access, and reduce administrative burden while enabling more personalized, scalable care delivery. Built on more than two decades of primary care and value-based care experience, Tom reflects Lumeris’ deep experience supporting health systems and physician organizations nationwide and operating Essence Healthcare, its leading Medicare Advantage plan. Founded in 2010, Lumeris is headquartered in St. Louis and Cambridge, Massachusetts. The company employs more than 1,200 engineers, clinicians, and healthcare specialists. Learn more at Lumeris.com.

About Schmitt-Thompson Clinical Content
Schmitt-Thompson Clinical Content (STCC) is the leading source of telehealth triage guidelines and medical call center decision support information in North America. STCC provides the most comprehensive triage and advice content, spanning the continuum of delivery: After Hours, used by hospitals, health systems and insurance companies and Office Hours, used in practices and clinics. Schmitt-Thompson Clinical Content is the ‘gold standard’ in telephone triage, offering evidence-based, efficient and time-tested decision support. It is used by more than 400 health systems and health plans and an additional 10,000 physician practices. Learn more: http://www.stcc-triage.com.

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SOURCE Lumeris

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NorthRock Partners Expands Minneapolis Presence with Addition of Kowalski Financial, Strengthening National Growth Strategy

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The partnership expands NorthRock’s Personal Office® model in its hometown of Minneapolis while bringing additional expertise and resources to Kowalski Financial’s clients.

MINNEAPOLIS, July 21, 2026 /PRNewswire/ — NorthRock Partners (NorthRock), a financial advice firm redefining the wealth management experience through its Personal Office® model, announced today that Kowalski Financial (Kowalski) has joined NorthRock. The partnership brings over $200 million in assets under management (AUM) and five team members, strengthening NorthRock’s growing presence in Minneapolis, MN.

Headquartered in Minneapolis, NorthRock has grown into a national advisory firm by expanding what a single client relationship can include. Its Personal Office® model builds a dedicated, customized team around each client to coordinate investments, tax, estate planning, insurance, legal, business services, and philanthropy in one place, staying alongside clients as their lives change. Each firm that joins NorthRock adds depth to that team and extends the model to more families.

Kowalski Financial brings an experienced team, a strong commitment to client relationships, and a shared belief in delivering personalized, long-term financial advice. Through this partnership, Kowalski advisors will gain access to the full depth of NorthRock’s Personal Office® specialists, expanding the advice and resources available to their clients.

“From the first conversations with Marc and the Kowalski team, it was clear they care deeply about their clients and about doing things the right way,” said Cam Rosenow, Head of Growth at NorthRock Partners. “That matters to us. This partnership is a strong fit because it brings together a team with real client relationships, a shared advice-first mindset, and the ability to plug into the depth of NorthRock’s Personal Office® model. We’re excited to welcome them into our Minneapolis office and build together from here.”

Founded in 2019, Kowalski Financial provided multidisciplinary financial planning services, including estate planning and tax services. The firm adds a talented group of advisors and professionals who share NorthRock’s commitment to helping clients navigate both financial decisions and life transitions.

“Joining NorthRock represents an exciting opportunity for our team and the clients we serve,” said Marc Kowalski, CEO at Kowalski Financial. “We have always believed that great advice starts with understanding the full picture of a client’s goals, values, and priorities. NorthRock’s Personal Office® model provides an expanded platform of expertise and resources that will allow us to continue delivering the personalized guidance our clients expect while enhancing the services available to them.”

The addition of Kowalski Financial reinforces the continued momentum behind NorthRock’s growth strategy and Personal Office® model. As advisors and families seek more coordinated approaches to wealth management, NorthRock continues to partner with firms that share its commitment to delivering customized, comprehensive advice. Furthermore, the Kowalski team will relocate to NorthRock Partners’ offices in downtown Minneapolis.

About NorthRock Partners
NorthRock Partners is a financial advice company serving more than 6,000 clients and managing over $12 billion in assets. For more than 30 years, NorthRock has placed clients’ financial and life needs at the center through its Personal Office® model. This integrated approach builds a dedicated, customized team around each advisor and enables them to coordinate all aspects of a client’s life, including investments, tax, insurance, estate, legal, business strategies, lifestyle, and philanthropy. NorthRock is recognized as one of Barron’s Top 100 RIAs in the United States. The firm also offers specialized divisions that include NorthRock X for athletes and entertainers and Foundation X for philanthropic advice and services. Learn more at www.northrockpartners.com.

Disclosures:
All investment advisory and Personal Office® services are provided by and through NorthRock Partners LLC, an SEC registered investment adviser. SEC registration does not imply a certain level of skill or training.

NorthRock Partners was recognized in Barron’s Top 100 RIAs in September 2025. The ranking was determined by Barron’s using criteria including AUM growth, employee growth, proprietary data and the number of advisors considered for evaluation. NorthRock Partners did not pay a fee to be considered for or included in the ranking. Additional information regarding the ranking methodology is available from Barron’s.

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SOURCE NorthRock Partners

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Compass, Inc. to Announce Second Quarter Results on August 4

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NEW YORK, July 21, 2026 /PRNewswire/ — Compass, Inc., d/b/a Compass International Holdings (the “Company”) (NYSE: COMP), a global real estate services company, announced its second quarter 2026 financial results will be released after market close on Tuesday, August 4, 2026. The Company will host a conference call and webcast to discuss its results that afternoon at 5:00 p.m. ET / 2:00 p.m. PT.

Call details are as follows:

The conference call and shareholder presentation will be accessible online via the Company’s Investor Relations website, https://investors.compass.com.You can also register in advance to access the live conference call at: Compass Inc. Q2 26 Earnings Conference Call.An audio recording of the conference call will be available for replay shortly after the call, for 90 days. To access the replay and shareholder presentation, visit the Events and Presentations section of the Company’s Investor Relations website.

About Compass, Inc., d/b/a Compass International Holdings

Compass, Inc., d/b/a Compass International Holdings (the “Company”) (NYSE: COMP) is a global real estate services company with a presence in every major U.S. city and approximately 120 countries and territories. Compass International Holdings serves millions of buyers and sellers through a portfolio of some of the most recognized and iconic brands: @properties, Better Homes and Gardens® Real Estate, CENTURY 21®, Christie’s International Real Estate, Coldwell Banker®, Compass, Corcoran®, ERA®, and Sotheby’s International Realty®. Every day, the Company empowers a global network of more than 300,000 real estate professionals in its owned-brokerage and franchise business to grow and deliver exceptional service to consumers.

The Company empowers real estate professionals to streamline operations and seamlessly guide clients through every phase of residential and commercial transactions, leveraging powerful tools, including its modern technology platform. In addition to brokerage services, Compass International Holdings offers integrated services, such as mortgage, title, insurance, escrow, and relocation.

The Company uses its Investor Relations website, https://investors.compass.com, to disclose information that may be of interest or material to its investors and to comply with disclosure obligations under Regulation FD. Accordingly, investors should monitor the Company’s Investor Relations website and follow the Company’s press releases, SEC filings, public conference calls, webcasts, and social media.

Investor Relations Contact
Soham Bhonsle
soham.bhonsle@compass.com

Media Contact
Devin Daly Huerta
Devin.daly@compass.com

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SOURCE Compass, Inc.

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