Technology
Sabio Announces First Quarter 2024 Financial Results; Revenues of US$6.4 million led by 29% Connected TV/OTT Growth
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2 years agoon
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Revenues of US$6.4 million in Q1/2024 and gross profit margin of 59%Connected TV/OTT sales of US$4.9 million, representing 77% of the Company’s sales mix Improved operating leverage resulted in Adjusted EBITDA1 Loss of US$1.3 million compared to a loss of US$2.2 million in Q1/2023
TORONTO, May 29, 2024 /CNW/ — Sabio Holdings Inc . (TSXV: SBIO) (OTCQX: SABOF) (the “Company” or “Sabio”), a California-based ad-tech company that specializes in delivering highly targeted ads, insights, and services in ad-supported streaming to top Fortune 100 brands, is pleased to announce its unaudited financial results for the first quarter ended March 31, 2024. Unless otherwise indicated, all amounts are expressed in U.S. dollars.
“While cord-cutting continues, the bigger story is the aggressive growth of Connected TV/OTT, which we’re capitalizing on with our impressive 29% YoY growth in the category — outpacing the broader market and leading to market share capture within the ad-supported streaming space,” said Aziz Rahimtoola, CEO of Sabio.
He continued, “Our focus on operating efficiency has been aided by this shift. Sabio’s Connected TV/OTT sales feature larger deals, lower operating expenses, and higher customer retention. Additionally, longer campaign lifespans in Connected TV/OTT allow us to upsell other high-margin offerings like App Science’s campaign measurement AI, powered by their unique, cookie-free household graph. This innovative solution is particularly well-positioned to capitalize on the uncertainty surrounding Google’s cookie deprecation.
The positive trends associated with streaming viewership and our Connected TV/OTT opportunities are expected to continue throughout and well beyond our 2024 revenue cycle. Complemented with our recently announced record upfront revenue commitments and improved operating leverage, we believe Q1 will provide a springboard to record sales and profitability for Sabio in 2024.”
“For the second straight quarter, we continued to see material improvements in operating leverage during the first quarter as a 21% decrease in first quarter OPEX, normalized for sales commissions and bonuses, narrowed our Adjusted EBITDA1 loss by close to US$1 million in what is traditionally the slowest quarter of the calendar year,” added Sajid Premji, CFO of Sabio. “Complemented by high rates of reoccurring revenue, the continued addition of top nameplates, over US$10 million in remaining upfront media commitments, and over US$15 million in political & advocacy sales orders from Q2-onwards during the 2024 U.S. election cycle, we continue to believe that Sabio will generate record sales and positive Adjusted EBITDA1 in 2024. After quarter-end, Sabio leveraged its improved operating model to execute a term sheet on a multi-year asset-based lending credit facility with a new lender to replace its existing facility with Avidbank. Subject to final credit approval and the finalization of loan documentation, the material terms of the new facility are comparable to the Company’s existing one and is expected to provide greater balance sheet flexibility and stability as we drive towards continued growth on both the top and bottom lines.
1 See “Use of Non-IFRS Measures” below.
First Quarter 2024 Financial Highlights
Sabio delivered revenues of US$6.4 million in Q1/2024, in line with US$6.5 million in Q1/2023.Connected TV/OTT sales as a category increased by 29% to US$4.9 million, compared to US$3.8 million in the prior year’s quarter, continuing the trend of Sabio’s dominant sales category, representing 77% of the Company’s sales mix.Mobile generated revenues of US$1.3 million in Q1/2024, down 50% from US$2.5 million in Q1/2023. More mobile campaigns continue to shift from mobile display to mobile streaming, which is recognized under the Company’s Connected TV/OTT revenue category.Gross profit of US$3.8 million in Q1/2024, compared to US$4 million in Q1/2023. Gross margin was 59% compared to 62% in Q1/2023. This decline was primarily due to marginal rate concessions to secure larger upfront deals.Adjusted EBITDA1 loss of US$1.3 million in Q1/2024 compared to a loss of US$2.2 million in Q1/2023. The quarter-over-quarter decrease in loss was primarily driven by several cost and operational efficiency initiatives implemented during the second and third quarters of 2023.As of March 31, 2024, the Company had cash of US$2.3 million, as compared to US$3.3 million on March 31, 2023. Management believes it is well funded, with sufficient cash on hand to meet its growth objectives.As of March 31, 2024, the Company had US$4.8 million outstanding under its credit facility with Avidbank.
1 See “Use of Non-IFRS Measures” below
First Quarter 2024 Business Highlights
On March 26, 2024, the TSX Venture Exchange accepted a notice filed by the Company to implement a Normal Course Issuer Bid, whereupon the Company may, during the 12-month period commencing April 2, 2024 and ending April 1, 2025, purchase up to 852,184 shares in total, being 5% of the total number of 17,043,687 shares outstanding as at March 19, 2024.On February 29, 2024, the Company announced a strategic collaboration with McDonald’s USA, through a partnership with Publicis Groupe. McDonald’s will leverage Sabio’s Connected TV/OTT inventory, customized audience segments, and App Science’s proprietary 55 million household graph data to effectively connect with and reach the growing U.S. multicultural audience.On February 6, 2024, the Company appointed President of GroupM Multicultural, Gonzalo Del Fa as an independent member of the Board of Directors. As President of GroupM Multicultural, Del Fa plays a key role in all aspects of multicultural marketing, diverse media, and inclusive investment efforts across GroupM, WPP’s media investment group. In addition to his role at GroupM, he is the past-chairman of the Hispanic Marketing Council. Prior to joining GroupM, Del Fa worked at American Express Argentina, BBVA, Hachette Filipacchi, and Editorial Televisa.
Events Subsequent to March 31, 2024:
On May 17, 2024, the Company signed a term sheet on a new, multi-year asset-based lending credit facility with an alternative lender to replace its existing credit facility with Avidbank. The material terms wherein, including the total credit available, are comparable to the Company’s existing facility. The facility, pending final credit approval and loan documentation, is expected to close during the second quarter of 2024, with the Company’s current facility with Avidbank continuing through the transition period. On April 24, 2024, the current Avidbank credit facility was extended for a 90-day period until August 21, 2024, based on certain conditions, and provides for an Accounts Receivable Line of Credit, with $6,500,000 maximum loans outstanding, during the extended period.On April 24, 2024, the Company announced annual commitments and orders exceeding $27 million for the 2024, representing close to 75% of 2023’s consolidated revenues. The Company anticipates record top-line and bottom-line numbers in 2024, underpinned by strong second-half revenue pipeline visibility and fiscal discipline.On April 22, 2024, Sabio’s App Science™ subsidiary announced a multi-year renewal with Pivot Marketing Group to support their clients including Toyota Motor North America. App Science’s cross-platform measurement solutions will empower Pivot to reach, engage, and validate their audiences and their behaviors at a deeper level, and will leverage the platform’s AI capabilities.
1 See “Use of Non-IFRS Measures” below
Leadership Update
In connection with the Company’s continuing efforts to reallocate resources to higher growth opportunities, such as AI and programmatic offerings, the Company also announces that Tim Russell, Sabio’s chief revenue officer, will be leaving the Company effective May 31, 2024. “We thank Tim for his many contributions to Sabio and wish him success in his future endeavors,” said Aziz Rahimtoola, Founder and CEO of Sabio.
Outlook
As Connected TV/OTT streaming continues to be one of the fastest growing categories in advertising, Sabio’s 29% revenue growth in this category during the first quarter of 2024 demonstrates we are gaining market share, and our growth in this space continues to outpace growth in the market.
Building on the material improvements in operating leverage that drove over $2 million in Adjusted EBITDA and an expansion of Adjusted EBITDA margins in fourth quarter 2023, the inherent cost efficiencies in transitioning to this growing Connected TV/OTT streaming sales model away from one more dependent on mobile display has resulted in continued gains in operating leverage in the first quarter of 2024. As our operating infrastructure continues to become more efficient, our sales model continues to become more predictable.
This creates great opportunity for our continued growth as we are armed with:
High rates of reoccurring revenue as 85% of consolidated first quarter 2024 revenues were from repeat customers (up from 79% in the same quarter in 2023);The continued addition of top name plates as new logos made up ~20% of first quarter 2024 spend;Material upfront commitments including $15+ million in signed political & advocacy insertion orders for campaigns to run during the last three quarters of 2024; andThe most diversified vertical mix in Sabio’s history.
Management continues to expect a return to double digit consolidated revenue growth in 2024 over both 2023 and our record 2022 mid-term election year. Complemented by a reduced operating infrastructure, Sabio expects improvements in operating leverage with a return to Adjusted EBITDA profitability for the year. Management also expects to allocate material improvements in cash flows to bolster its working capital, through both debt repayment and improved cash reserves, which in combination with the continuation of our credit line, will provide greater balance sheet flexibility as we drive towards continued growth on both the top and bottom lines.
1 See “Use of Non-IFRS Measures” below
Selected Financials
The tables below set out selected financial information relating to Sabio and should be read in conjunction with the Company’s audited condensed interim consolidated financial statements, including the notes thereto, and MD&A for the three months ended March 31, 2024, and March 31, 2023, copies of which can be found under the Company’s profile on SEDAR+ at http://www.sedarplus.ca/.
For the three months ended
March 31, 2024
March 31, 2023
$
$
Revenue
6,351,533
6,481,572
Gross profit
3,762,004
4,011,050
Gross margin
59 %
62 %
Adjusted EBITDA(1)
(1,308,784)
(2,221,004)
Net increase in cash and cash equivalents during the period
(292,116)
(706,971)
Cash and cash equivalents – end of the period
2,319,996
3,292,431
For the three months ended
March 31, 2024
March 31, 2023
$
$
Income (Loss) for the period
(2,012,107)
(2,779,648)
Finance Costs
314,346
170,481
Interest earned
(8,092)
–
Amortization of intangible Assets
51,147
37,140
Stock-based compensation
46,177
145,888
Amortization of lease
179,552
120,845
Income taxes
11,949
7,303
Foreign exchange differences
2,043
–
State and local taxes
19,868
32,001
Severance expenses
86,333
44,986
Adjusted EBITDA
(1,308,784)
(2,221,004)
1 See “Use of Non-IFRS Measures” below.
The financial disclosures in this news release are subject to a number of cautionary statements, assumptions, contingencies, and risks as set forth in this news release. The foregoing outlook and expectations constitute forward-looking statements and financial outlook and are qualified in their entirety by the “Forward-Looking Statements” cautionary statement below. Readers are cautioned that this release is for information purposes only and may not be appropriate for other purposes.
Conference Call:
The Company will release its financial results for the first quarter in a press release prior to the investor conference call.
The webinar details are below:
Webinar Details
Date: Thursday, May 30, 2024
Time: 9:00 a.m. ET (6:00 a.m. PT)
Webinar Registration:
https://bit.ly/3K2m0qu
Or dial:
For higher quality, dial a number based on your current location.
Canada:
+1 647 374 4685 (Toronto local)
+1 778 907 2071 (Vancouver local)
Webinar ID: 840 0807 9906
International numbers available: https://us02web.zoom.us/u/kbmWagiHz6
Please connect five minutes prior to the conference call to ensure time for any software download that may be required.
About Sabio
Sabio Holdings (TSXV: SBIO, OTCQX: SABOF) is a technology and services leader in the fast-growing ad-supported streaming space. Its cloud-based, end-to-end technology stack works with top blue chip, global brands and the agencies that represent them to reach, engage, and validate streaming audiences. Sabio Holdings’ companies consist of Sabio – a demand-side platform (DSP) powered through our proprietary ad-serving technology; App Science™ – a non-cookie based software as a service (SAAS) analytics and insights platform with AI natural language capabilities; and FWD (formerly known as Vidillion) – an ad-supported streaming supply side platform (SSP) that includes server-side ad-insertion (SSAI) technology.
For more information, visit: sabioholding.com.
Use of Non-IFRS Measures
This press release makes reference to certain non-IFRS (International Financial Reporting Standards) measures including, but not limited to, Adjusted EBITDA. These measures do not have a standardized meaning prescribed by IFRS and therefore they may not be comparable to similarly titled measures presented by other companies and should not be considered in isolation nor as a substitute for analysis of financial information reported under IFRS. Rather, these non-IFRS measures are provided as additional information to complement IFRS measures by providing a further understanding of operations from management’s perspective.
Management uses adjusted earnings before interest, income taxes, depreciation, and amortization (“Adjusted EBITDA”) as a key financial metric to evaluate Sabio’s operating performance as a complement to results provided in accordance with IFRS. The term “Adjusted EBITDA”, as defined by management, refers to net income (loss) before adjusting earnings for finance costs, income taxes, stock-based compensation, amortization, non-recurring items, and severance costs. Refer to reconciliation to Adjusted EBITDA in the Company’s MD&A for the three months ended March 31, 2024 and March 31, 2023, copies of which can be found under Sabio Holdings Inc.’s profile on SEDAR Plus at www.sedarplus.ca.
Management believes that the items excluded from Adjusted EBITDA are not connected to and do not represent the operating performance of Sabio. Management believes that Adjusted EBITDA is useful supplemental information as it provides an indication of the results generated by Sabio’s main business activities prior to taking into consideration how those activities are financed and taxed as well as expenses related to stock-based compensation, depreciation, amortization, restructuring costs, other expense (income), and foreign exchange (gain) loss. Accordingly, management believes that this measure may also be useful to investors in enhancing their understanding of Sabio’s operating performance. It is a key measure used by Sabio’s management and board of directors to understand and evaluate Sabio’s operating performance, to prepare annual budgets, and to help develop operating plans.
Forward-Looking Statements
This press release may contain certain forward-looking information and statements (“forward-looking information”) within the meaning of applicable Canadian securities legislation, which is often, but not always, identified by the use of words such as “believes,” “anticipates,” “plans,” “intends,” “will,” “should,” “expects,” “continue,” “estimate,” “forecasts,” or the negative thereof and other similar expressions. All statements herein other than statements of historical fact constitute forward-looking information, including but not limited to statements in respect of; the Company’s operations, growth, market share, sales expectations, and business plans; results, including sales, expenses, and customer retention, of the Connected TV/OTT sales; streaming viewership and Connected TV/OTT opportunities and growth well beyond the Company’s 2024 revenue cycle; achievement of record sales, positive adjusted EBITDA, and profitability in 2024; entering into definitive agreements in respect of the multi-year asset-based lending credit facility; achievement of greater balance sheet flexibility and stability; reduced operating infrastructure and higher efficiency; sales model predictability; double digit consolidated revenue growth in 2024; improvements in operating leverage; material improvements in cash flows; use of funds; the Company’s outlook for the remainder of fiscal 2024, and balance sheet and cash flow management. Readers are cautioned to not place undue reliance on forward-looking information. Actual results and developments may differ materially from those contemplated by these statements. The Company undertakes no obligation to comment on analyses, expectations, or statements made by third parties in respect of the Company, its securities, or financial or operating results (as applicable). Although the Company believes that the expectations reflected in forward-looking information in this press release are reasonable, such forward-looking information has been based on expectations, factors, and assumptions concerning future events that may prove to be inaccurate and are subject to numerous risks and uncertainties, certain of which are beyond the Company’s control, including the effect of the macro-economic environment adversely impacting the Company’s business more than anticipated, unexpected funding and cash flow management difficulties, and the other risk factors disclosed in the Company’s filing statement and management’s discussion and analysis (MD&A), which are publicly available on SEDAR Plus at www.sedarplus.ca. The Company has assumed that the material factors referred to herein will not cause such forward-looking statements and information to differ materially from actual results or events. However, there can be no assurance that such assumptions will reflect the actual outcome of such items or factors. The forward-looking information contained in this press release is expressly qualified by this cautionary statement and is made as of the date hereof. The Company disclaims any intention and has no obligation or responsibility, except as required by law, to update or revise any forward-looking information, whether as a result of new information, future events, or otherwise.
This news release shall not constitute an offer to sell or the solicitation of an offer to buy any securities in any jurisdiction.
Neither the TSX Venture Exchange nor its Regulation Service Provider (as that term is defined in the policies of the TSX Venture Exchange) accepts responsibility for the adequacy or accuracy of this release.
For further information: Sajid Premji, Chief Financial Officer, investor@sabio.inc, Phone: 1.844.974.2662; Aideen McDermott, Investor Relations, investor@sabio.inc
SOURCE Sabio Inc.
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Sungrow Unveils Full-Scenario Solution to Address Emerging Global Energy Challenges
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HEFEI, China, April 27, 2026 /PRNewswire/ — Sungrow, the globally leading PV inverter and energy storage system (ESS) provider, presented its full-scenario solution at Sungrow GRES (Global Renewable Energy Summit) 2026 on April 24th, outlining how integrated energy solutions can address the surging power demands and structural challenges facing industries worldwide.
Sectors such as mining & microgrid, hydrogen production, and EV charging are expanding at an unprecedented speed, with power supply becoming increasingly critical. According to third-party analysis, combined annual electricity demand from these sectors is expected to reach 4,000 TWh by 2030, while the power costs have already become a major operational challenge.
Despite a shared demand for reliable and affordable electricity, each industry faces unique pain points. Additionally, the wide divergence in operating environments, grid strength, load conditions, and power quality requirements underscores the need for scenario-specific energy solutions. Sungrow believes that premium, customized energy solutions are essential to addressing the diverse needs of different scenarios.
Customized Designs for Full-Scenario Applications
AIDC Scenario
In the digital era, rapid advances in AI are driving a surge in data center power demand, calling for a next-generation power supply architecture defined by high efficiency, high density, and strong resilience. Leveraging its expertise in power electronics and renewable energy, Sungrow entered the AIDC (Artificial Intelligence Data Center) sector last year with a comprehensive grid-to-chip solution. This year, Sungrow will launch a dedicated SST (Solid-State Transformers) solution for data centers, significantly reducing footprint while improving efficiency. Sungrow will also integrate grid-forming technology in AIDC ESS to mitigate grid disturbances and enhance system stability.
Mining Microgrid Scenario
Most mines are located in remote areas with limited grid access, complex loads, and strict power stability requirements, making energy supply a significant challenge. Sungrow addresses this with an integrated PV–wind–storage–EV charger–controller solution, reducing energy costs by 20–50% compared with a diesel generator. Given the variability of mining loads, Sungrow leverages advanced simulation capabilities to deliver tailored solutions with optimized equipment configurations, ensuring a reliable power supply and reduced CAPEX. Moreover, a five-level progressive protection system further safeguards stable operations under extreme conditions.
PV-ESS-EV Charging Integrated Scenario
Many EV charging projects suffer from poor coordination among system components, resulting in underperformance and reduced returns. Sungrow addresses this challenge with a one-stop, fully integrated solution that enables deep synergy across equipment and incorporates AI-driven operations, increasing overall revenue by more than 50%. Meanwhile, grid-forming technology has been extended to C&I applications to mitigate grid fluctuations caused by large-scale ultra-fast charging. In addition, Sungrow’s systems enable seamless integration with VPPs (Virtual Power Plants) through unified interfaces, unlocking greater value through diversified, future-ready revenue streams.
Hydrogen Production Scenario
In hydrogen production applications, Sungrow optimizes equipment configuration, reducing CAPEX by over 20% through PV–wind–storage–hydrogen integration and system-level simulation. In parallel, PV–storage–hydrogen DC coupling and flexible production technologies enhance energy efficiency and lower electricity costs by more than 10%.
Powering the Next Phase of Energy Transition
Renewable energy is shifting from a supplementary resource to a primary power source. This transition drives demand for premium energy solutions built on multi-energy integration for cost-efficient power, systematic grid-forming technologies for enhanced stability, and customized designs tailored to diverse scenarios. Sungrow believes that the deep integration of premium products and proven expertise is key to delivering truly scenario-adapted solutions.
Looking ahead, Sungrow will continue to build a more flexible, resilient, and sustainable energy landscape, helping industries meet growing energy demand and accelerate the transition to a low-carbon future.
About Sungrow
Sungrow, a global leader in renewable energy technology, has pioneered sustainable power solutions for over 29 years. As of Dec 2025, Sungrow has installed over 1000 GW of power electronic converters worldwide. The company is recognized as the world’s most bankable PV inverter and energy storage company (BloombergNEF). Its innovations power clean energy projects across the globe, supported by a network of 520 service outlets guaranteeing excellent customer experiences. At Sungrow, we’re committed to bridging to a sustainable future through cutting-edge technology and unparalleled service. For more information, please visit: www.sungrowpower.com/en
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SOURCE Sungrow
Technology
Sumsub Recognized as Leader in Chartis RiskTech Quadrant for Enterprise Fraud Solutions 2026
Published
26 minutes agoon
April 27, 2026By
Building on consistent Chartis recognition across fincrime, identity, and compliance reports for the third consecutive year
LONDON, April 27, 2026 /PRNewswire/ — Sumsub, a global verification and anti-fraud leader, has been recognized as a Category Leader in the Chartis RiskTech Quadrant® for Enterprise Fraud Solutions* 2026. The report evaluates vendors based on the completeness of their offering and its market potential, positioning Sumsub among the top providers addressing increasingly sophisticated fraud threats faced by enterprises worldwide.
The 2026 recognition builds on a consistent track record in Chartis research. In 2024, Sumsub was acknowledged in the same category, as well as received two further recognitions as a Category Leader in RiskTech Quadrant for AML Transaction Monitoring Solutions and for its Best-in-Class Capabilities for Application Fraud and Identity Risk. In 2025 Sumsub was named Winner in Chartis Financial Crime and Compliance 50. Together, these placements reflect Sumsub’s sustained performance across identity verification, fraud prevention, and compliance.
“Sumsub has shown itself to be a strong cross-functional player, with Category Leader, Enterprise Solution and Best of Breed positions respectively in our Enterprise, Fraud Platforms, and Payment Fraud RiskTech Quadrants,” said Phil Mackenzie, Senior Research Principal at Chartis. “Its identity-centric approach is a clear differentiator, combining identity signals with performant real-time fraud signals – making it particularly appropriate for digital-first financial institutions and cross-border use cases.”
“Being recognized again as a Category Leader by Chartis reflects our ongoing focus on delivering reliable, scalable solutions that help businesses stay ahead of evolving risks”, added Andrew Sever, CEO and co-founder of Sumsub. “As fraud is becoming more complex and AI-driven, with the share of sophisticated multi-step attacks having increased by 180% over 2024-2025, we remain committed to equipping companies with the tools they need to safeguard trust, meet regulatory requirements, and grow securely.”
Sumsub’s recognition is underpinned by its advanced Fraud Prevention solution, which combines AI-powered anomaly detection, device intelligence, and behavior monitoring to identify and stop fraud across the entire user journey in real time. Alongside its technology offering, the company invests in industry education through the Sumsub Academy: its recently-launched Fraud Prevention course equips risk and compliance professionals with practical knowledge and frameworks to combat evolving fraud threats.
To learn more about 2025-2026 fraud trends and predictions, feel free to check the latest edition of Sumsub Identity Fraud Report here: https://sumsub.com/fraud-report-2025/.
Chartis Research is a leading provider of research and analysis on the global market for risk technology. Its RiskTech Quadrant® reports are widely regarded as an industry benchmark, offering an independent assessment of vendors’ capabilities, market presence, and strategic direction across key risk and compliance categories.
To access the full Chartis RiskTech Quadrant® for Enterprise Fraud Solutions 2026 report, please go to their website.
*Enterprise Solutions Description:
The Enterprise Solutions category covers vendors that deliver scalable platforms capable of supporting fraud and financial crime risk management across large, complex financial organizations. These solutions typically cover data ingestion, analytics, and case management within a unified architecture, enabling controls across multiple business lines, geographies, and channels. Key differentiators include coverage of fraud typologies (including advanced or proprietary techniques, behavioral modelling and libraries of pre-packaged rules), modelling and testing capabilities, and the overall infrastructure of the solution including deployment options, flexible workflow and case management.
About Sumsub
Sumsub is a leading full-cycle verification platform that enables fraud-free, scalable compliance. Its adaptive, no-code solution covers everything from identity and business verification to ongoing monitoring—quickly adjusting to evolving risks, regulations, and market demands.
Recognized as a Leader by Gartner, Forrester, and IDC, Sumsub combines seamless integration with advanced fraud prevention to deliver industry-leading performance.
Over 4,000 clients—including Bitpanda, Wirex, Avis, Bybit, Vodafone, Duolingo, Kaizen Gaming, and TransferGo—trust Sumsub to streamline verification, prevent fraud, and drive growth. The platform’s methodology follows leading global AML standards and regulations, and Sumsub has extensively engaged with leading research and public institutions like the UN, Statista, and INTERPOL.
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SOURCE Sumsub
Technology
TeamViewer Advances Toward Autonomous Endpoint Management: Tia Now Generates Automations From Customers’ Own Proven Fixes
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26 minutes agoon
April 27, 2026By
LONDON, April 27, 2026 /CNW/ — TeamViewer today introduced AI-driven scripting for Tia (TeamViewer Intelligent Agent) at the Gartner Digital Workplace Summit 2026 in London. Building on more than one million AI session summaries produced since launch, Tia can now learn from an organization’s support history and turn resolved issues into ready-to-run automations, giving IT teams a faster, more consistent path to standardizing proven fixes. The release marks an important milestone in TeamViewer’s Autonomous Endpoint Management (AEM) roadmap.
The new capabilities address one of IT’s most persistent inefficiencies: even when issues are resolved, the applied fixes are rarely captured in a way that prevents the same problem from recurring. Tia now tackles this in two connected steps: First, it draws on AI insights from real support sessions to ground its troubleshooting recommendations in an organization’s actual support history and context, surfacing proven remediation steps from past sessions rather than relying on general knowledge. From there, IT teams can choose to turn any resolved session into a script that Tia generates based on the documented remediation steps. The automation is then ready for the team to review and refine before deploying it to selected devices or device groups.
The release reflects how TeamViewer is building out its AEM vision in stages through TeamViewer ONE, its unified digital workplace platform: from secure remote support and real-time endpoint observability to in-session AI expert augmentation and knowledge capture, and now to AI-driven automations grounded in proven fixes. Each resolved incident makes the next one easier to prevent, as AI sessions and endpoint telemetry combine to surface recurring patterns across the IT environment. Where remote support platforms, DEX tools, and RMM solutions each address parts of this challenge in isolation, Tia connects them, grounding every automation in verified remediation steps drawn from the customer’s own support history and relevant context.
“IT teams are under pressure to do more with the resources they have, and too much of their time is still spent resolving the same issues over and over,” said Mei Dent, Chief Product & Technology Officer, TeamViewer. “Tia’s new capabilities mean that every resolved incident becomes an asset: one that can be tested, deployed, and used to protect other devices from the same disruption. That is what consistent, scalable IT operations en route to AEM looks like in practice.”
TeamViewer is unveiling the innovation at the Gartner Digital Workplace Summit 2026 in London, where the company is also presenting two sessions: “Building the Autonomous Workplace with a DEX Knowledge Layer” on April 28, and “The Top 3 DEX Myths Sabotaging Your Digital Strategy” on April 27. Attendees can visit TeamViewer at Expo Booth 207 or the Engagement Zone in the foyer on Level 1.
About TeamViewer
TeamViewer provides a Digital Workplace platform that connects people with technology – enabling, improving and automating digital processes to make work work better.
In 2005, TeamViewer started with software to connect to computers from anywhere to eliminate travel and enhance productivity. It rapidly became the de facto standard for remote access and support and the preferred solution for hundreds of millions of users across the world to help others with IT issues. Today, more than 635,000 customers across industries rely on TeamViewer to optimize their digital workplaces – from small to medium sized businesses to the world’s largest enterprises – empowering both desk-based employees and frontline workers.
Organizations use TeamViewer’s solutions to prevent and resolve disruptions with digital endpoints of any kind, securely manage complex IT and industrial device landscapes, and enhance processes with augmented reality powered workflows and assistance – leveraging AI and integrating seamlessly with leading tech partners. Against the backdrop of global digital transformation and challenges like shortage of skilled labor, hybrid working, accelerated data analysis and the rise of new technologies, TeamViewer’s solutions offer a clear value add by increasing productivity, reducing machine downtime, speeding up talent onboarding, and improving customer and employee satisfaction.
The company is headquartered in Göppingen, Germany, and employs around 1,900 people globally. In 2025, TeamViewer achieved a revenue of around EUR 768 million. TeamViewer SE (TMV) is listed at Frankfurt Stock Exchange and belongs to the SDAX. Further information can be found at www.teamviewer.com.
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SOURCE TeamViewer Germany GmbH
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